Ive been purchasing wigs from Hair Sisters for well over five years now and I have no complaints. I have a favorite wig that I order all the time and it never disappoints. I like their prices and the quality of their wigs as well. They are always shipped to me in a timely manner. I will continue to purchase my wigs from them.

Great products. Good prices. Shipping is pretty decent too.

Website is having some major issues and has for the last 3 days, plus no one is responding at the provided email address to help.10/12/2012Still havent heard from the site. Seems to still be messed up.10/14/2021Still havent heard back from company, highly disappointed! Website sending error when trying to login. Going on a full week of trouble.10/18/2021Company did respond on here but no reply to my emails. Account is still messed up and wont let me sign in. (Its the website)

I love love love this website!!!I have been shopping with Hair Sisters for several years now, and they do not disappoint! You get what you pay for, nothing less, but sometimes more! :) Great site, great selections, and great customer service!!!

I dont have any complaints about the wigs Ive purchased over the years from HAIR Sisters, I absolutely love them! However, the customer service can be a little better, Ive emailed HAIR Sisters 4 times in the last month about a purchase that was refunded to me without explanation... Ive just reordered the same items hopefully they will get to me this time!

I have never in my life been more disappointed than when I received this wig. It is so poorly made that it looks like something for Halloween! I would not purchase this from a costume store for the $60 I spent on this. I have purchased from Hair Sisters previously without any problems. After receiving this atrocity, I will not purchase from Hair Sisters again.

Hair Sister have the best quality and stylish wigs. My orders always arrive early than anticipated and their wigs look exactly like the picture.Thank you Hair Sisters

Ordered 2 wigs. They were supposed to be human hair.THEY ARE SYNTHETIC. Cant be hot curled tinted or permed. I will NEVER buy from them again.! If I were the reader if this, I would NOT trust them.

Their customer service is terrible. I have sent them two emails to the sales department with no response. I want to return the order I got which wasn’t what I expected. I ordered a wig which I found on their catalog as wigs. Instead I received some extensions. Also the fact that there is not a phone number, makes it imposible to comunícate with them. I should have red the reviews which are mostly negatives

Put in code to get free shipping with $30 purchase. My purchase was $31.00. Said I qualified for free shipping. When I placed order I was charged $8.99 for shipping

Order was rudely canceled when you have no phone and ppl email you about there orders as a business person you shouldn’t let you’re emotions get in the way. Thanks for my refund I’ll spend it somewhere else.

Hair is great but checking out is ALWAYS a problem

Wow I used to shop with them allllll the time but looking at those prices omg I see why I have decided to shop elsewhere.

Is Hair Sisters still opened for business? The telephone is not in service, I have sent multiple emails with no response, I placed an order that I have not received. The business debited my account for $175, received the invoice for the transaction, and have not heard anything from this business since my order was placed. This is not good customer service, I will not take the loss, I want a refund or the product that I placed, if I don’t get a response by February 12, 2021, I have no choice but to follow complaint with the Better Business Bureau, State attorney office, and notified my credit card company of the fraudulent activity done by this business.

Hair sisters promised a discount and after paying the labor30 discount disappeared. Please provide discount asap.

2020 REVIEW: Ive been using this company for some time now I just can not reach anyone with customer service does this even exist. Ive sent emails as well.

Awesome service on time great communication

I have never had an issue with shopping here always got my orders in a timely fashion. My last order that I placed on February 7 still hasnt shipped I have contacted customer service several times by email and have not received a reply. I even payed extra to have it shipped quicker. I would like my order or the rest of my money back. Needless to say I will not be ordering from Hair Sisters again.

Best hair pieces & wigs at a price most gals can afford & we love the sales! I dont buy from any other wig/hairpiece companies anymore, just Hair Sisters! Quick service too! Love you Hair Sisters!

They advertise but never have the product. Ordered sept 28, 2020 as of oct 24 no hair no refund no phone number. Guess what no more customers!!!! BUY AT YOUR OWN RISK

Made an order mid April, my account was debited the next day. We are in the month of May and Im still waiting on my item. I received no tracking information, or status update. I have written 2 emails about this to customer service and no response has been given. The website is evasive with contact information, no business phone number for customer service and the form to complete does not exist. In a world of technology, Im sure the emails were received. Needless to say, payment was taken from my account very quickly, likewise the same manner should be done with the processing of my item. Professionals operate and conduct business professionally.

Hello I placed an order and paid extra to have it shipped quicker. Yet I still have no tracking number, and did not receive my products. I’m very upset because I spent almost $200.00 on that order alone. Customer service has never even tried to contact me back. I’m very disappointed to say the least.

I have never had any problems with orders til now. First order I put in like 5 weeks ago. Got email saying orders would be 4- 7 days longer to receive. 3 weeks go by. Including 7 emails. Finally got refund being it wasn’t in stock. Placed another order for same day shipping. Was contacted by hair sister telling me my order would be shipped out 2 days ago. And nothing as of today. Send email. And just got a refund email reply with no reason of what had happened.😡

Used to order from them all the time.. the most recent order all I did was ask a question and the rep cancelled my order without consent. I still want my order and they stop charged my card.. I sent multiple emails telling them not to cancel..

Good service. Has a nice selection of good hair at a nice affordable price. And the staff is very friendly. Comfortable being there!

I will never, ever shop here again.....same day delivery item were not shipped. I made the greatest mistake of not reading reviews before doing business with this company, my policy I never do business with companies I cant speak with there 1800 is not legit, they are so unprofessional they inform you after they take your money and process your order statingIf an item that does not have same day ship listed will prolong the delivery, aint that supposed to be the first thing listed so your consumers will not be confused.....your company has really put a bad taste in my mouth, please deliver my hair...or at list respond to the email I sent to ya.

I wish I has read some of the reviews prior to placing my order. It has been years since I used this site, apparently a lot has changed. I expected some delays due to COVID -19 however I was not expecting a company to not ship a produce and ignore my requests for information . This is not only horrible customer service but fraud as well. My next emails will be to the Attorney General’s Office and the Better Business Bureau. I don’t have a problem getting the wig stuff happens, but I do expect my money back now. I am in Chicago someone could have walked it to be my now .

I have been shopping with them for a few years. The products were always great. But my last order was not up to what I was use to getting from them. I have sent them 2 emails and I even contacted them on Facebook but they just delete my inquiries. So now I have to find a new place to purchase hair and let people I have recommended them to know not to shop there because they have no customer service.

I have contacted customer service concerning and item that I wanted to return I have been emailing them for over three weeks there has been no response. I am now going to mail the item back in the mail hoping to receive a full refund for an item that I have ordered what was pictured is not what I received. hopefully I dont have a bad experience getting my money back. As for the customer service in responding the email was very poor and likely I wont order from them again and I will let my friends know that I received poor customer service. Im speaking for the online order and only there should be a way it should be able to speak to someone there on the phone when you have issues with orders I dont live in your state so to be fair with others who order from your company that dont live in your state and are not able to walk on to your store that should be a customer service number on your website it says to contact customer service what you guys do not return emails

Found everything I was looking for. Very affordable with items, very pilot and helpful. Good customer service.

Great customer service. Staff very knowledgeable & helpful. Well stocked. I was able to get everything I needed.

I just purchase some items and when I paid for them it stated no two day shipping when I already paid for two day shipment. Then I receive a email saying an item is on back order.I reach out three times and no response yet. Unprofessional and I want my refund back.

Everytime I come in I receive excellent service. From hair, wigs, to makeup my questions are answered and the assistance I receive is always on point. Love this store.

Update: I have been buying from Hairsisters over 5 years. They were slow before covid and I gave up and went to Amazon for the same products. Its worth the few extra dollars to get it in days not weeks.The prices are great but customer service and shipping time sucks. This is a great source oi you are in NO Hurry to receive your hair.

I have been a longtime customer of HSs. ...Since 2011 or 2012? Even with moving to different states, I continued to be a customer. However, this last order and the one previous was disappointing. The wig colors delivered are not the colors ordered? The problem with the product is not so much an issue as there is the inability to get customer service to resolve the problem? The website has a contact us and a form to fill out that is none-existent? There is no phone number. I wont even bother with the headache of sending an email after reading the comments regarding Hair Sisters lack of communication and none-response- except for the auto comment posted after each complaint that says they will look into the problem and provide customer service? If that were the case, there would be no need to post a problem?Hair Sisters used to offer CS and a way to reach out to them. I dont know what happened or what has changed over the years where they are no longer accessible to their customers and available to resolve issues. It appears its all about taking your money now and then becoming MIA?To save myself, the stress and headache, I simply will cut my loss and find a new merchant that not only provides a product, but one that is also accessible to resolve a problem when there is an issue with the product they sell.As long as there is not a problem, everything works out; however, the moment there is a problem, it appears you are sh-- out of luck. Smh...sign of the times. Good bye Hair Sisters

Have been a long time customer and never had any problems from them until this order. Ordered a wig last wig and they processed my payment but didn’t give me any shipping info. When I go to the website under my account it says waiting on stock .... if you didn’t have it in stock then why did you process my payment ? Very bad business practice and still haven’t answer any of my emails. Will never order again

Hair sister has great Customer service and great prices on the wigs. I been ordering from them about 3years now!!! Thanks for the Customer service.

I enjoyed shopping with this company. It gave me a variety of options and the prices where right. I will be shopping with them again.

I am going on a vacation in a couple of days. I ordered two weeks both of them clearly stated that they were available for same-day shipping I inquire today to find out why I cannot locate a tracking number and they proceeded to tell me that it was a mistake on their end and both my weights were not available for same-day shipping. So you would think since it’s an error on your end you would either now expedite me my wigs or take off the one that wasn’t supposedly same-day shipping and ship out my way to make sure that it gets to me by Friday. But no basically you just need to cancel your order.

Excellent customer service very polite they give you a chance to walk around and decide what you want they greet you as you enter the Store the quality of the hair is great A lot of people I have referred to buy this hair Thanks

This is the first time I’ve ever had a problem with a delivery at hair sisters. I paid $20 for 3 days shipping. On 12/4/2019 and haven’t received my order, I also never got an email saying it has been shipped or how to track my order, they sure did take my money though. I have sent 3 emails to hairsisters regarding this issue and I have tried to call but they don’t have a number. I haven’t received any responses yet. I went to my account and all it says is SHIPPED and that my tracking is not available. I need my order or send men money back. This will be my last time ordering fromHair sisters. I’m very disappointed.

My lady loves ordering from hair sisters . Great product . Fast shipping . And friendly staff and great customer service. Highly recommend 👍🏽

Applying the discount codes is confusing and tedious.

Gave me every thing I needed and was well accommodated. I was also given and able to use coupons supplied. I will return there in the near future.

Has a wide selection of hair for not only me but my friends. I enjoyed shopping from hair sisters very much.

Wonderfully store good prices own human hair and wigs

I used to love this company I would order online and get it the next business day. Now it takes 5-10 business day when it says shipped the same day before 3:00pm thats all a lie not to mention the shipping price is way to high. Save yourself the time or money

I loved it. Great service. Will shop again

Dont waste your money!!! Or time.... This company is TERRIBLE! They do not return calls or e-mails. I would NEVER recommend them to anyone with their LACK of customer service skills and unprofessional ways... I wish I could give less than 1 star... Most Definitely 2 thumbs down though!

Nice and good service. Also good price.

Juanita Crawford at Claire beauty in Joliet is the best go see her

Always have the wigs that i need with coupons ! In shipping was (FAST) !!

Great Prices Good vibes come on by and check them out

Always pleasant and available to assist when I need anything

The hair is really nice! Great customer service!

So embarrassed. I recommended Hair Sisters to my friend who wanted to purchase a wig. She purchased two wigs both labeled “same day shipping”. Neither wig shipped as promised—same day. Customer service said that only one wig was “same day shipping” and the other was incorrectly labeled. She requested overnight shipping for the wig that was available. Ultimately, they said they could not be shipped separately so she would have to wait until both were available and then they would ship. Ridiculous!! I am unsubscribing from their emails and will not order from them again!

Wonderful customer service! Definitely recommended, 5 stars.

Never had a problem with them, customer service 10/10.

Best website ever & Prices are very reasonable!!❤️

My package was suppose to come today and it hasnt. So I called their customer service and speak to a lady. Firstly she didnt give me her name and she was EXTREMELY rude. I have been a customer here for YEARS but I will NOT be spending another dime at this place. If youre not on YouTube or have a social media supporting them then they do NOT care about you!!!! Dont waste your money on these RUDE people.

Been ordering from them since 2009 and have been always satisfied I have never waited longer than a week to get my things on standard shipping and have had tonz of compliments on my hair. I have only ordered hair from them. They are cheap way cheaper than my local hair store.

Great employees 😀 Great products 🤝 COME VISIT

Very friendly..great prices

I ordered a lace front three days ago,paid for 2 today shipping and still have not recieved my tracking number or the product. I will never order from this company again. I guess i should of read their reviews before ordering .

I have been a customer for over 2 years now and I was never disappointed in the service I received until my last order. I didnt receive a tube of lipstick that I ordered, the box that it was shipped in was not demanded so it was no way it fell out. So when I enquired about it i basically got this snotty email that everything I order was in my shipment. Which it wasnt and seriously I order over $100 worth of product from this company at least 2-3 times a month and I cant see why I would lie about not receiving a tube of lipstick. My problem wasnt solved and the customer service i received was horrible. Just say your packing person made a mistake and send me the tube of lipstick that I paid for and didnt receive.

Ive been ordering from them for at least 3yrs and never had a problem until they have these discount codes to add. When u add the discount code it takes it off but once you make your payment it goes back to your regular price. So really there is no additional discount. Someone needs to check into this because thats false advertising. Your telling me Im getting percentages or dollars off & Im not.

Im a satisfied customer..Ive been ordering from them off and on since 2009 and I have never had any major issues with them... I will recommend anyone to order from Hairsisters.

Good customer service and lots of coupon

It was a good experience employess help a lot

If I could give negative stars I would. Used to be a good company where you could order and get your product shipped next day. Joke. Im still waiting on my package I ordered on CYBER MONDAY. Customer service LIES about when they send the products out and tried to manipulate the Cyber Monday deal for 2.99 shipping by saying cc machine was not working AFTER the item had been ordered and had to go thru PayPal instead which still pulls directly from my CC. This place is a joke. Save your money time and frustration and order from somewhere else. Theres PLENTY of alternative hair sites with great selection and better service. Im done with this company.

The customer service is trouble and the person was very rude. I called to ask a question and she kept talking over me and she hung up on me. Not a way to treat a faithful customer.

Order two different wigs from them and both came the next day and I love them both have not had a issue with them so far so I will continue to order from them

If youre looking for courteous customer service - DONT SHOP HEREIf you want timely shipping - DONT SHOP HEREI placed an order and two days later when I went to check on the status, it states Waiting for Stock.......Why are you advertising something for sale and taking my money for something that you dont have in hand, ready to ship?But at least when I emailed them to ask for status, they were curt, rude and condescending. This is a case of we have you money now, so screw you.NEVER AGAINNEVER NEVER AGAIN.

Ive ordered from them 3 times now and I can honestly say I have no issues I live in Texas and Ive gotten everything exactly as I ordered it I love the prices and I always get complimented on the hair that I get from here I also get eye shadows and lipsticks

I have been purchasing wigs from hairsisters for years! I would never order from anyone else! I always get my full order and it arrives within a few days!!

Juanita is always pleasant and helpful

Great hair company and service

Planned on ordering $1000 worth of hairAfter reading reviews they will not get my money especially learning it is Chang corporationWill research same product and purchase from black owned businessThank you all for post in your reviewsI am outie

Almost a year experience I never had a problem until a week or too ago,they delay order and shipment even though I paid for 2 days shipment. If it keeps going like that I will discontinue with them regardless the cheap product. . Its very annoying when someone is not doing good businesses! !!

My first order. Buying online scares me I was charge twice. Paypal. And Amazon both paid this company. I having y hard time getting my account credit for the duplicate payment .....so for a first time customer. My experience already. Is not good. AND I HAVE NOT EVEN GOT THE PRODUCT YET

Wonderful customer service!!

Fabulous Hair...Thanks Hair Sisters🥰

Great hair, customer service, and products

After 5 YEARS I have decided to end my relationship with Hairsisters aka Chang corporation. I used to pay $7.00 for shipping and I would get my package the next morning believe it or not. Lately However, theyre charging over $12.00 for shipping and I have to wait the full 7 to 10 business days to receive my package. That would be perfectly fine with me except for the fact that I live 30 minutes away! Sistawigs has ALL the same hair except they have shipping for $5.00 instead. I will gladly wait 2 weeks and pay 5$ instead of a week and pay 12$. My multiple experiences with the hairsisters customer service team have been a joke. Order from them at your own risk, and pray you dont have to deal with their customer service team because you probably will not get anywhere with them. I tried talking to them about my order today and coincidentally my account has been deactivated LOL. You have been warned!

Good customer service

DO NOT ORDER FROM HERE! Customer Service is horrible! The person they had answering the phones, hung up in my face when I demanded to speak with a supervisor trying to get help to re-route my package. She wanted to tell me what she knew, instead of listening to what the issue is. I was scheduled to appear on TV Sunday morning and my packages got delivered to a closed place of business with no way for me to get it. The issue is not changing shipping policies. The issue is Rude customer service. If you dont know how to deal with people, Customer Service is not the field for you!

Ive decided to take a chance and order a wig from this company. The wig i thought i ordered is by Sensational Empress custom lace wig style STRAIGHT. Honestly the eig is beautiful but its not what i ordered. The wig I ordered was supposed to be back leangth. What i got was something butt leangth that i had to cut a dozen times causing extra unnecessary work. I kept wondering why this wig was so long. I looked at the box and pictures on line and discovered that another wig was sent to me. They love very similar one is much longer than the other and cut slightly different. What i ended up getting was YAKI 30 Beware when purching wigs from this company. I like the wig i have but its not what i was expecting.

Great customer service

They don’t bother to return your calls I wouldn’t recommend Hairsisters to anyone!

Great styles.

LOVE THE SERVICE

Very fast shipping!!!! Good customer service

Great & fast service all the time!

Satisfied customer for 10 years.

Best hair store ever

Great sales

OMG I love this web site has everything I need!!!!!!!!!!!!!😍

Love this store

Terrible customer service

Great customer service