In this trip we went to best buy to pick up an online order. The parking lot is confusing and has several one way signs and we nearly turned the wrong way down a one way lane. It was not very convenient and very tight fit for our car, which is admittedly on the larger side but average for an SUV.Once inside they had some people sitting at the door. I found it a bit odd but nevertheless they directed us to the desk yo pick up our purchase. Im not really sure what their purpose is if you are just there to browse. The clerk at the desk was carrying on a conversation with another employee and did not acknowledge we were there and just processed the order. Not a huge deal but mildly rude in my opinion. They were quick at processing the receipt for pickup. Most stores seem to want to encourage you to browse. The close proximity to the door did not, which was okay for us but others might want to walk around a bit more. We were in and out in under 5 minutes and got exactly what we ordered and did not see much besides the service desk. So overall it was good, just a bit different than what I expect from going to a store. I had wished the parking were more obvious or better signed again on the way out. I suppose if one were a regular this would be less of an issue but first time, be careful and pay attention to where the exits are located.

Salesperson was very knowledgeable and set up a phone we bought to be used by an elderly relative. Everything was arranged quickly and the phones functions were demonstrated for us. Very happy with their service and price.

Went in for a online pick up. But browsed around as well and was greeted by nice people all throughout. I enjoy my Newington Best Buy!

Very helpful staff clean and consistent service. Popped in to look at the new laptops mine had a major meltdown before the company meeting this morning. Spoke to Brett over in geek squad and went through some pretty good options between repair and new purchase. Definitely going to stay with HP I drifted on the last purchase and it didnt work out so well. I definitely would say hps been a very consistent brand literally the laptop I used in replacement this morning was a 10 year old HP that havent been turned on in at least a year and fired up like an old Buick.Regards,

Best buy has been here for like 30 yrs. Still kickinGood staff. But.. The checkout registers seem to lack staff, so... Ull have to go to the other area, which is customer service.Normally not busy, so... You should be good.

Great staff, knowledgeable people who k ow their stuff with electronics. My got to place for appliances, and any electronic purchase. Everyone there is friendly and willing to help. One of the best stores to get your high tech goods.

There was a newly hired person at the customer service desk, who was great and took time to help me. I have not seen that service from old employees and I have been going there for 15 years. I wish I remember his name.

Staff was helpful from the second I walked through the doors, I was just looking around but I was always asked if I needed help. when I did buy something I was helped quickly and checked out quickly aswell.

Best Buy is a fine place for electronic equipment and appliances. Theyve got a decent selection of stuff, especially if youre looking for something standard, its a good place to go.

Didnt have what I needed. I can hardly blame them, there are very real difficulties getting inventory. The staff did their best to be helpful. I will try this location in the future when I have need.

Your name is taken at the front door and you wait for someone to come find you that youve never meet. Very interesting I waited about 20 minutes before receiving help. Otherwise very good service.

Are we brought some headsets and they are wonderful. Thanks Best buy

Dont go to this store. Employees are more concerned with socializing amongst themselves or texting then helping customers. For better service go to any other location.

Tried buying a USB-c adapter for my MacBook. Everything is mislabeled. Got to desk to pay and the price was incorrect. Went to find another similar item, also incorrect price at register. Not trying to spend $100 for an adapter labeled as $30. Cashier told me to go to Walmart or Amazon for cheaper product.

I did curbside pickup at Best Buy. I bought a air fryer. I ordered it. I got an email to pick it up the next day. You pull up and call store and two minutes later you have your item.

Went on a Tuesday so no weekend crowds. Bought Bluetooth headphones. Customer service was excellent and I got a hundred bucks off Beats headphones.

Worker was incredibly rude for absolutely no reason.

Little in stock. No surprise retail is dying.

Bought a smart TV and Nintendo. Great service and good prices.

TERRIBLE. A man named Phil, who claimed to be the manager, told me I would look better pregnant! ?? He was extremely aggressive and touchy. I am TRAUMATIZED AND NEVER COMING BACK.

I went to Best Buy for a repair and was met at the front door by a representative named Devin. He was extremely rude, had no customer skills and provided no solution to my problem. Maybe he was having a hard day or something was bothering him, but that does not excuse his behavior. He had no desire to help me and I will not be returning to this store.

I went to a Best Buy in Meridian, brought a car radio and set up an appointment on another best buy at Berlin for installing the car radio, however, when I made the scheduled appointment for 3:45 pm with a person working at Meridian that sent an appointment to the workers in Berlin to notify that I was coming to install the car radio I’ve purchased, they then told me short, that he had no time today, and cannot install the car radio today, and so, I only had time for today, wasting at this point at least an hour and a half, I made an attempt to rectify this to one of the workers in the front door, the person did not respect my situation that I have went to three Best Buys, all for a refund, on top of all this, the man at the front door catalyzed my frustration to the situation, by being disrespectful, rude, and wanted me out, although he was saying what should be said to the customers respectfully I was not seeing that in his behavior, by respectfully handling my situation and he did not bear any patients with me after less than a minute has pass when addressing what has happened to him. The man in the front door is named Devin Corbet, he wears glasses, his skin color is white, the last thing he state “at this point I cannot help you, so leave”, I told him that I’m here now for the refund. Additionally, there was an customer who had the same case, however DID NOT booked an appointment, and yet was able to have no issues all before my eyes.This is not a lie, I have proof of the refund.

I order my tv 2 weeks ago had to wait 2 weeks before delivery,just got an email saying cant deliver for another week now....I buy all my electronics from Bestbuy, but might have to consider PC Richard & Son for future purchases.

Most of shelf had wrong prices, manager did not fix the issue, or even honor the price of the 1 item the cashier pulled from the cage... Only a $30 difference but since our company spends over 9k per year at bestbuy, you would think they would at least fix the problem instead of saying its not their fault but a technical issue with the signage.

No service... very slow no registers open. .... just go out of business

Just as clean as any other best buy, this one is by far the most stocked with what I need, although lacking in the compiter department.

No sales people available. Waited 45 minutes for help then left.

Great place! Unfortunately they are completely out of stock of gaming desktops. And dont sell floor models :( ohh well maybe next year they will have inventory

We went to look for a new TV for our Kitchen, Kyle was Informative and knowledgeable he also assisted my Wife and I with our phones.Very versatile Sales Associate .He had helped us in two different Departments patiently.Kyle is an Asset to Best Buy !!

Very helpful staff. They did not have the item I was looking for, Best buy doesnt even sell it online. But, they did tell me where I could get it!

The young woman that helped us was very knowledgeable about what we were looking for, for my daughter going to college late this summer.

They have a new system where you check in and tell them what department you need assistance with. Works great.

I was upset because the game I purchased was advertised the previous day on their website ad as being $36.99 & I ran out of time to get there so I went the next day and they charged me $44.99. When I argued about the online price we went online and they had changed it there. It was supposed to be on sale till Christmas Eve or the day after Christmas. I believe they were price matching other stores & they went up on their prices so Best Buy did as well which really bothered me but I really needed that video game for my daughter & was having trouble finding it & it was later on Christmas Eve so I bought it but under protest. I love Best Buy because you can usually get great deals on gaming stuff & movies also I earn reward points as well which get me $5.00 of certificates every so often depending on how much I spend so thats a bonus & I just love their movie selection as Im a movie & TV show buff.

Very helpful staff and knowledgeable

Friendly staff who greet and ask you if you need any help. I also love the curbside pickup. I have a 1 year old and 5 year old and with everything going on it makes it easier to not have to go inside stores. They just bring it right out to you and are super nice when they do.

I had a wonderful experience here. The staff was so pleasant and helpful. I definitely recommend this Best Buy.

Had to to wait - only 1 person selling computers. Selection is good tho.

There customer service was great. They seem under staff but the few workers that were there was very attentive and and quick. I would definitely go back. I would also recommend it

Staff was completely rude when I tried to get a quick answer to my question. Not only that they dont answer calls any longer. You get sent to a call center.

Great customer service and Perfect one stop shop for all your needs.

I liked it it was ok a girl was very mean did not do her job right but a guy came and helped he did a very good job

Is this store going out of business? Everything looked picked through and was surprisingly dusty and dirty. I understand we are in a pandemic but what we were looking for was 4x the price of everywhere else and the state of the store was very surprising.

The staff used to be very helpful and friendly. I had the worse experience in Best Buy Newington CT. They enforce you to purchase something and there is no service on the back. How come I know what I will buy if I dont know the quality and the price? Someone has to help with this. But there is no one. Four associates including the manager seating on the front door asking for names and what exactly you need. No assistance, no explanations. Bad behavior. They explain that with Covid-19. But this bad service was not like this last year.

The service repair person who took care of my IPad was very knowledgeable and friendly. He explained what I needed to do going forward. I will definitely return for other services.

Horrible. This Best Buy had a lot of empty shelves. Very limited stock available.

Terrible store terrible customer service. Nobody answers the phone. They send you main automated bull. Short story. I bought a $1000 TV they delivered a $400 TV. 2 weeks later and its still not straighten out. Store manager sold me the TV. If I bought this as gift for my parents they wouldnt have known the difference and I would have gotten taken for $600. Stay away say far away. To many places to shop to deal with these people. Absolutely will never walk into a Best Buy again ever.

I was happy with the service.

Store was a mess. You have to sign in to get help. The person at the door never asked if I Needed HELP.. HE JUST DIRECTED ME WHERE TO GO

Went to the store in Newington for some info regarding auto stereos. 6 associates walked by me no one offered any help. I walked back to the front and asked for assistance from the first associate I saw. Told me to go to the check in ..what? 10 min later still no help but plenty of employees walked by me. There was maybe 10 customers in the whole store. Come to find out they have almost no radios in stock. The displays dont work the whole store is looking bad. As a former big box manager myself I would be ashamed if my store looked and operated like best buy recently. Dont even get me started about the Meriden Best Buy. What a joke that place is. Best Buy you better shape up or you can follow circuit city and Comp USA into oblivion.

Needed a high quality high-end power supply with two video connectors for my watercooled video card and Best Buy had a good name brand for a good price

Went to order a fridge that we have researched up and down. We had a very specific measurement to work with. Got there and the wait was very long for some reason- didn’t even look like there were many people in the store. Finally a young man came to talk to us and quickly told us it wouldn’t fit and wasn’t even available when he looked online. And he said it could be months until it was back in stock. Then began trying to talk us into this one other fridge that was a style we didn’t want. He wasn’t really listening to us. So days later we went online, found the fridge we originally wanted, bought it, had it installed three days later with no issues. It was a very frustrating experience given the amount of time we have taken to look into our kitchen appliances.

It was nice everyone was so helpful! A guy in the front told me where the thing I was looking for was and a lady helped me find where to pay

Great customer service.

Very nice pepole

Good place of you want to grab something quick

Great customer service experience.

Employees yelling at customers and threatening them about wearing masks, disgraceful especially when I am 100% vaccinated. Guess some businesses do not want return customers who have been going her for 20 years.

Avoid for any big purchases. Staff is bothered by your presence and I listened to 3 other customers complain while I was shopping.

Best Buy has the worst possible customer service I’ve ever ever encountered in any company. They don’t allow you to talk to the right people via phone, have employees in geek squad that are condescending and lie to people to get people to buy more stuff and then when you catch them in a lie, they just refund your money and tell you nothing else they will do. Can’t wait to see on the news that they filed for bankruptcy protection. My guess is this will happen soon. They wasted hours of my time not including gas to go to their store multiple times after verifying stuff with employee (whose employee ID numbers I had) just to be told that they didn’t talk to anyone and can’t do anything to help after being told the opposite on the phone. I like to shop local but in this case I will never spend another dollar at any of their locations

Didnt buy anything, was there to recycle electronics and they were very helpful

Tried to call the store only to sit on hold for over 10 min with no on answering. We go to the store anyway and find plenty of employees standing around. The employee at geek squad was very quick and unhelpful. After calling corporate because no manager would answer the phone (again) at the Newington location, corporate apologized and made us a new appointment since the employee there couldnt be bothered to even look at our laptop which they should have at least done to diagnose it. Went back today only to be lied to that best buy never honored manufacturers warranties. Its one thing if it is no long the policy, it is another to rudely, and arrogantly, lie about it. We were told the only help would be through the manufacturer directly and take weeks. The manager then told us this is why they suggest owning two laptops. Yup, the manager told me just own two laptops. That is the most privileged, spoiled, tone deaf thing to say to a customer. Just buy two expensive items here like people can just do that.. Thats not even including how lazy it is for the company as a whole to not honor the warranty anymore. Just shop on Amazon. Customer service doesnt exist here anymore.

Lots of video games and movies. Good stuff!

They claimed that nothing came through for my pick up but yet I got the last 4 digits of my order number. I waited 20 minutes and saw cars that came way after me receive their package. Service isn’t equal to everyone.

Customer service was quick and helpful. Attentive associates we walking around the tv section and approached us to help.

Knowledgeable staff. Pretty good service.

This store has a great selection of electronics. But the staff wasnt friendly at the door. The guy at the door makes you feel un welcome and was rude.

The agent (Cassandra) that came to our house to help us connect everything (wifi,printer, etc. ) to our new computer that we purchased from Best Buy was fantastic! Also the agent that serviced me at the Newington store was awesome. Weve been with Best Buy/Geek Squad since 2012. We intend to stay with them. Nice work!

Went to west Hartford store three times for a new tv. That was on sale. The first sales guy did not much for me. Second time the guy who was working in the front because of Covid-19 was rude and a bully. Same day I finally got a sales person to get me the tv I wonted. Other then that store is clean and there are good and helpful people that work there like John who was so helpful and listens to my needs for modem and other things.

Spot on waiting at front door.Tell you where you need to be for what you want and has some one in that department there waiting for you.

Theyre not the same. Some of the merchandise that you purchase under warranty does cover and you end up having to call the manufacturer policy sucks merchandise can be over priced.

Most helpfull and friendliest people ever. Check them out. You will not regret it.

I waited for 15 minutes at the Apple counter. Nobody helped me. I went at noon time. No customers, and all the employees said they werent working. I left...and purchased an I pad on Walmart.com and saved $400.

Polite and professional service tech. Clean place to sit and read if you need to wait.

Great job fixing iPhone.

Great Curbside Service.

Best buy is ok. Geek Squad was my meh. On the website, at least from what I read, fix consoles. So I made an appointment to bring it in. When i get there, i was asked if the ps4 was in warranty. It wasnt. Then they tell me that if the ps4 wasnt with warranty from best buy, they could not fix it. So, that was the let down.Dont get me wrong. Everyone there was very friendly, very accommodating and helpful. Until this point where i couldnt get it fixed. Now i know.

Slow service, nonexistent communicatio skills and poor manners. Never returning here again.I walked in to an almost empty store at 2:30pm to make a quick return on an item. There was 1 attendant dealing with a single customer. Otherwise atleast 5 visible staff members who were sitting idle, manning the entrance none of whom offered to help deal with my return for which I waited behind the single customer for 15 minutes. after which I verbally requested someone else to help me out as I didnt know how long the wait would be, they just shrugged their shoulders and asked to continue waiting until the first customer finished. The rest of the staff were chatting amongst themselves with no regard for clients time.I announced that I could not wait any longer and left without so much as an apology.

I ordered to pickup my TV, air fryer, and instant pot with ease. I love shopping online, but do not want my packages stolen, so BestBuy makes it so convenient.

They have set up a great system, where you get directed @the doors by 2 receptionist/assistance) and once I went to the customer service line, it was also, set up, for returns, and another line (forgot now lol). But I was in and out in 5 minutes

Store opens at 11am and at 10:45am on a Wednesday there was a line outside the store as if its black friday! Crazy people or awesome stuff inside, you be the judge. Staff was nice

Yeah 3 employees to every customer but still no one helped me...shelves are empty Im better off going on line finding info and better deals....if someone bothered to help probably would have bought go pro set up through them...Im hoping this doesnt become the norm I will keep it at a 4 star for now...will be back to see

Lack of staff no gaming consoles in store no video games under $60 staff walking around not asking of you need help

Upgraded my Desktop with Geek Squad my friend there Justin took real good care of me and my equipment. Great customer service

Worst Best Buy ever. The employees were so rude. They legitimately almost made me not checkout with my TV and go out of my way to a different Best Buy. They kept telling us no one would help load the TV in the car and were being blatantly rude for no reason. Ill go elsewhere next time!

Absolute horrible customer service. I have called 5 times now throughout the day and have been on hold for 20 minutes each time before giving up and hanging up but when I walk in the store theres 40 blue shirts standing next to eachother talking about what they had for dinner last night. Get your sh1t together worst buy

Front door guy omg so rude

Helpful staff with knowledge

I paid for an large purchase online and opted to pick it up. I arrived on time but the lazy store henchmen refused to give me the thing I already paid for. It was sitting right there. The store is closed sir. It wasnt 6pm yet and they were still checking people out in the store. I already paid, they just had to hand it to me. What poor attitude. Truly awful service. Will never return. Off to amazon. Dopes.

The associates were very helpful with me

Waited to get in. Gave my name so someone can help me when I got to the section I need. Just to be told they have had any of the product that I needed for wks. If you have a product the has been a huge hit for wks and someone said they are there for one you should have a good idea of your invetory.

I bought my nifty fifty Canon F 1.8 STM ef mount lens there for a good price. It was nice to actually walk into a store and buy some technology instead of having to order it online.

Bart in the computer section was excellent. Explained everything, took his time, no pressure.

Couldnt get assistance. Over an hour trying to complete purchase. Manager was rude to several customers myself included. Poorly staffed.

Went in to purchase a remote start,and price was 100bucks higher than the same one I got from a plus audio..and couldnt install it till the end of February!! Got mine installed 3 days after I want in there!

One most best place to find the right things tv console xbox playstation swicth cell phone byt at a great price

Good prices but if you are looking for accessories for models over 6 months old you better go to the internet.

Nice employees and TVs

This has always been my favorite Best Buy! I live closer to others but this store has never let me down...

I like this best buy service number one in ct.

They are great, and they match prices.