I have been here only a couple of times. The Staff are friendly and very knowledgable. If you go on their website you are able to put in your address and your delivery options. Where you want your packages delivered. Be specific on color of your house. List your phone number and email address as well.

Always cooperative and helpful, even on international transactions. However the general phone number does not go this center - it is the general number often staffed by people who cannot operate phones, speak clearly and know how to operate within the system.

Im hoping the shipping is as awesome as the wonderful lady working today!!Great experience there today.She deserves a raise!!

Great place. The folks at the counter are wonderful. If you gotta ship take the trip out to Governor Drive.

Where to begin… the Newburgh fedex office refuses to deliver a package to us, has lied about delivery attempts, and the customer service line will not direct our calls to them! The package was several days late and then when promised to be delivered, there was again no attempt. We didn’t have a gift for an event. Our gift package was sent back after ZERO delivery attempts. These people are incompetent, lazy, and liars. I promise to NEVER use fedex shipping again in my life. I wasted 2 hours on the phone for nothing but frustration. Whoever works there should be embarrassed to be an adult. Do your job. You could easily get sued

I like this place. People are polite and service is quite quickly

This is a bad place of business and please save your time applying for a job cause all they care about is getting the job done and when they let you go they won’t pay you or act like they don’t know where your money is🖕🏿🖕🏿🖕🏿fed ex

We proudly ship many packages with this FedEx location for business. This FedEx facility is very valuable with a courteous staff. I have been there many times so dont buy negative feedback from the one-off visitor trying to pick up an Amazon purchase. Unfortunately most people cant appreciate the service, not even under the 2020 circumstances. We could not operate without them, especially in a pinch situation. Great job! A+

Always very professional, fast and great to deal with!

Easy access to get to. Quick service. They are always willing to help you get your items shipped.

The lady at ground office was very kind and helpful. Thanks.

Expensive but good next day when you need to get her done!👍

Recently Expected Package that contained personal information.. Diligently checked the tracking information. Noticed that it indicated “unable to deliver - address correction”. I contacted FedEx (trying to get an actual human being on the phone was one of the most frustrating and upsetting experiences - the computer tries to “think” for you, goes completely off-topic, then you struggle to be able to get through to a customer service representative).After several attempts, I was able to reach an “outsourced“ customer service representative. Most were incredibly rude. After learning that FedEx took the liberty of assigning a completely WRONG address to my name/package, I requested a stop delivery. I then contacted the shipper who also requested a stop delivery.I tracked the package again for the next 2 days and it still indicated that it was on it’s way to the WRONG address, DESPITE NUMEROUS CALLS to FedEx to stop this package (I made at least 6–7 phone calls to FedEx).This morning I decided to check, yet again, to make sure this package would not be delivered and returned to sender. Lo and behold! The package was “on a truck and out for delivery“!AGAIN, I contacted FedEx, literally in tears (It took me at least 4 attempts (being hung up on by the computer, before I reached an actual human being). I asked her if I could speak with a supervisor about a delivery that has now become a terribly upsetting situation; I was transferred to an “escalation department“ representative (another “outsourced” individual). I explained in quick detail and asked her to please stop the package; after a brief waiting period, she returned and told me that she spoke to a specific individual at the specific location where the package was due to be delivered from and he assured her that the package would not be delivered, but rather returned to the sender. I can only hope.SUMMARY: The fact that you can’t get through to a human being without calling a half-dozen times is astonishing! You are held hostage by a computer that attempts to “think” for you and will cut you short or abruptly end the call if “it“ can’t figure out how to direct your call, despite “customer service“ being repeated several times.Their “customer service representatives” (outsourced individuals who have access to very sensitive personal identification information) are extremely rude and totally lacking in customer service etiquette. I’m shocked that FedEx has sunk so low in their overall service to paying customers. FedEx has made it painfully obvious that they do not care about their customer base.They outsource services to strangers they cannot possibly adequately monitor (allowing them full access to your personal identification information), and the fact that you cannot contact a local FedEx office and are forced to go through the nightmare of dealing with the computer, simply shows a customer that FedEx doesn’t give a hoot (I’m being extremely kind here because of the posting guidelines).Do yourselves a favor… Do not use this horrible company, with its horrible customer service representatives, and it’s overall horrible way of doing business. Save yourself a lot of stress and anxiety and use another carrier.**I note that when the shipper re-sent my package, they used UPS and it was here within one day with absolutely no problems. And, I was actually able to contact a local office about delivery. That’s customer service. That’s the very least a customer would expect. Shame on you FedEx!!

Package at the facility on Friday, will not release it to me or deliver until Tuesday.

The front desk clerk was great. Delivery was the problem.

My jaw is on the floor. I had no idea support by phone could be so bad. Why even have phone support (off-shore and borderline unintelligible, to save a buck) if they aren’t empowered to take any action? UPS is far far superior, and can even report truck position. I will never choose FedEx willfully for the rest of my life.

I have always been very pleased with the track record of the Newburgh 17k FedEx Ship Center and FedEx in general in terms of competence and reliability and based on those considerations alone would give it a high rating. I am giving it a one star rating based on the fact that the last two times I have gone there (the most recent being 2/20/21) the FedEx counter person has worn their mask below their nose not covering their nostrils at all and interacting with customers at arms length, much less than 6 feet away. Orange County NY is currently (2/20/21) designated extremely high risk by NYT Covid-19 Tracker. Totally unacceptable in my view.

Fast service, overnight prices much cheaper than online or account prices. Usually no lines when Im in there, masks required.

At least two times weekly I get packages for 717 and I am 719 and it is clearly marked in my front door window. I tried to call after I have delivered the package once more to my neighbor but they need the tracking number they can’t do it by name and address... I guess managerial is just as lazy as the drivers.*This is three weeks later; they actually did deliver a package for me to my house which they have never done before either. My packages usually go to 717 or 715. It’s quite an accomplishment that they actually got a package to my house. Perhaps it’s because they had the picture of my front door and advance? Since I first wrote this, three times they have done the exact same thing and left my neighbors merchandise. I have no way to know it’s out there, because nobody uses that door and porch that is there is covered with snow. But they leave the packages on it anyway to become soaked...

Ive been home all day with my door open to make sure driver knows I am home when I get a text that delivery was attempted. I have been up since 7am waiting and know that the driver never showed. Called fedex to complain only to be told that delivery will be attempted for a 3rd time next day.. How can that be when there wasnt a 2nd attempt? Cant contact the shipping center to reach out to the driver because it goes straight to main #. I have a camera (no one came) and theres no new shipping tag on the door but he/she could just scan one as if one did leave it. Now another day stuck home waiting because the driver lied!

First of all, when you call them its an 800 number that directs you to some Indian call center. So when I had a driver from this location throw a box at me and curse me out saying I order too many heavy items, destroying what was in the box, there was nothing they could do. Thats okay, a police report was filed. They only destroyed candles for my grandmothers funeral, nothing important.

FAST service, friendly

Paid $80 for Saturday morning delivery no signature required. FedEx delivered a non-delivery notice, so I had to drive forty miles to retrieve my package, and didnt get it until late afternoon. That made the difference between a repair getting made Saturday versus Tuesday morning after labor day. DELIVER THE PACKAGE. thats the whole fing point.

Dropped wife to work

Pretty good service overall. But the drive is about 25 minutes from my home and at night (because I always miss daytime deliveries die toy job) its a pain to drive so far. The older clerk isnt ever too eager to help though.

Very rude and unhelpful customer service agent. Try to avoid this particular agent if you can. I utilize that shipping centrr on a fairly regular basis and she always has a scowl on her face and does not have a friendly helpful attitude toward the customers. Shes Black 30 to 40 in age and about 5/6 in heights. Theres a second Black female who works at the customer service desk there and shes perfectly helpful and has a nice professional attitude. The ride unprofessional one is the younger of the two.

Fast, efficient took care of everything I needed.

Great Service. Need more support staff

My brother was trying to send a package to me. My address is in Saipan, MP 96950. This is not the first time we sent tru Fedex and in this facility. While I was talking to a female employee over the phone, she kept insisting that it was international. She kept asking me what is my country. Saipan is a US Territory therefore its part of the United States, I replied. She was very very, rude. She made no attempts to help my brother, other than arguing about where is Saipan. She just l lets him leave. My brother waited for an hour in line. I dont understand why she cant see it on their computer. She works for a courier at least, know the places, especially U. S. Terrories. It is embarrassing not to know your own countrys borders yet you work to send packages!

The nice lady is very helpful proficient

FedEx ship center was very good. Ill will continue to use and recommend FedEx to all my friends and contacts. The FedEx employee was very professional and knowledgeable. A very pleasant experience to have a well trained professional representing you bussiness. Thank you.

Worst service ever! Ordered perishable items overnight and did not receive for 5 days and they were spoiled. Then ordered a replacement...it was out for delivery. I called 3 times to ensure it would be delivered...it was brought back to the station and my tracking was not updated until it was too late to pick up myself. Customer service cannot help at all and the managers will not return your calls or give you an update.

Horrible experience. A tag was left on my door, telling me to pick up the package and that they would not attempt to redeliver. (Why not???) Then, I went to this facility during their business hours when the tag told me to, and they were closed! Folks were inside but they would not open the doors for me and a few others outside -- even for an explanation. Even just a, Sorry, we closed early, wed love to help but we cant! would have been great! Will never use FedEx again as long as I can help it. The USPS is MUCH, MUCH better. At least with them you pay for what you get. With FedEx, it seems, you pay for what you dont get! Now it looks like theyll be returning my package to the sender in Italy, after having made no real attempt to get it to me, and actually preventing me from getting it. Thanks a lot.

Fast and friendly service.

Was home for two days waiting on a delivery but according to the driver I was not home.

I ordered a Replacement phone Through T-Mobile and was told it’s overnight shipping since I paid early morning and before 8pm that day, so I paid for overnight shipping. The phone went from PA to TN all On Friday night, ends up in Newburgh at 7AM SATURDAY just To not get out for delivery Sunday either!!! And it says fedex delivers on Sunday! I paid for extra shipping and overnight bc my daughter is in a trauma center and now I am up early Monday praying it comes ! I just don’t understand why a package is sitting almost 72 hrs now with no movement... and if they wouldn’t have sent it to TENNESSEE for Absolutely no reason ... It probably would have been here on time if they sent it straight from York PA to Newburgh NY how they were supposed to!

My oxygen concentrator was priority overnight They lied said it was on the truck 3 days in a row and now I have to go pick it up after being lied to hung up on just pray your package never goes into the enterprise drive newburgh ny hub if its your oxygen concentrator you will want to go rent one like l did overnight medical equipment and they lied to me and other FedEx reps wow can only hope it happens to someone they know thats needs oxygen

The driver lost my package, never return my calls. I have to chase them everyday to get an update, package was not recovered.

Quick & efficient clerk...knowledgable as to why we had trouble creating shipping label coz the site just said not available in your country rather than saying the shipping option was not available but u can choose next day by 4:30pm for under $2 additional.

Melinda Lopez is an angel. She went above and beyond to help me.The best customer service Ive received. May God continue to bless Melinda!

We were able to pick up our package quickly

Worst service ever, first they says they can’t know when will it arrive 2 h. later I called again they said driver is delivering to 2 houses in the area and I’m next, 4 hours later called back cust.rep. said no one even attempted delivery for the day. Disgusting service. Waited all day as I had to leave area, this put me back one day late for my business. Terrible

Zero star for Fedex. Im in the New Paltz, New York area. This Fedex driver is now inserting small packages inside our USPS mail box which they are not supposed to do, instead of driving to my house. Today tracking showed that my furniture from Wayfair had been delivered -----but is NOT here!!! This isnt the first time the driver stated delivered and the item was not delivered. A few weeks ago my neighbor drove over to my house to drop off a package that Fedex driver marked as delivered. Yes, it was delivered------but to my neighbors house. I will report this to Wayfair so they stop using Fedex to ship their items.

It is okay. Sometimes when I come to have something shipped out there is no staff person out front. One time I stood in there for 15 minutes before someone came out from the back to help the people who were waiting. There should be some bell or alert to let them know when someone entered if they need to bf in the back doing other things as well.

Tricky to find. Need better signage.

Theses drivers here need body camera are they need to take pictures like Amazon Ima file a lawsuit against FedEx when I’m done I’m definitely sure there gonna be working like state troopers!

Worse customer service ever. It is all about THEIR process, not customers. Neither senders nor receivers have influence on it. As a customer - package receiver - you pay extra for on time delivery, then you MUST be present - even if the window is not defined, then a driver miss you anyway: just not knocking the door when you are in. Then sender has to initiate the repeating delivery attempt - again using THEIR schedule, not yours.No communication with local office, customer service from India just follows the process.So be ready to pick your order after 6pm from their office.

I took the day off from work to be home to receive delivery of a package, which was estimated between 9:05am-10:50am. I was sitting in the room next to my front door when I got the notification that there was a delivery exception because I wasnt home. I immediately called FedEx and told them nobody actually stopped at my house - they basically told me I was lying and said theres nothing they can do. I now have to wait until tomorrow and drive 45 minutes to the nearest ship center to pick it up, because their driver apparently didnt feel like doing their job today.

The staff are very friendly and theres usually not much of a wait so it goes by pretty quickly. Its not as quick as UPS stores are or a FedEx store but it is still a valuable service until Newburgh / New Windsor acquire an actual FedEx store where you can sit on computers and copy your stuff and have your stuff sent and printed and pick up and ship stuff. The shipping stuff at a FedEx store is super quick and beats this FedEx location.

Fast and the service really efficient.

If I could give ZERO stars I would. Worst Fedex facility in the area.Service is terrible.

I ordered a package express shipping, and it shouldve arrived two days ago. I wasnt home yesterday, and the driver left a note on my door instead of leaving the package. It was just a bikini for my vacation that Im going on today, I dont know why I need to sign for it. I was assured by a representative that it would get here before 4 PM when Im leaving, and when I called today they werent sure when it was going to get here or where it was.

Says they delivered my package and it isnt here. Never have this issue with UPS. Would never reccomend.

The employees face mask was below her nose.

TERRIBLE SERVICE

They try to help in anyway they can.

Exceptional customer service!!! I read the reviews about this location and was skeptical going in but the reviews are absolutely wrong. Best customer service I have experienced in a long time. I was in and out in less than fifteen minutes. Very polite, very professional staff. I will definitely return in the future.

FedEx said they attempted delivery. Did NOT! Awful company, horrible support.

This is a hike from Poughkeepsie. I wish there was a shipping center more conveniently located. Minus one star simply because it shouldnt be such a major hassle to get to a shipping center.

They took 3 days to deliver an overnight shipment. According to the tracking info my package was on the truck for 36 hours. It was supposed to be delivered by 8pm. They then guaranteed by 12 pm the next day.. it never came.. then they said I had to wait until the following day. I would give less than 0 stars if I could

Wouldnt let me have them hold the package even though I knew I was going to most likely miss it. When I called to make sure it was back at the center so I could go pick it up they said yes. Drove 40 minutes to find out the driver is still in my neighborhood and wont be back for hours.

Difficult to have a small package delivered that req. a signature. I called C.S. so driver does not waste his time attempting to deliver at hour no ones home but to no avail. FedEx wants to cover their end of the deal and not worry about the customer.

The CSAs are beautiful people that are extremely helpful & friendly. I would never use anything but FEDEX for my shipping needs.

I have been waiting on FedEx to correct a problem from yesterday. It says that my package is on the truck and will be delivered by the end of business today. It is now 7:40pm, and no delivery. I wish FedEx had a local phone number to contact instead of just one 800 number

What a horrible freaking delivery service. I left an indirect signature form on my door and the useless driver still did not leave it. I contacted the inept customer service rep who told me that a signature was required. I told him it was listed as indirect. He still had no clue what I was talking about. I have yet to get a resolution. This should not be this difficult. Fed Ex is HORRIBLE.

Paid for 2-day delivery. 8 days later after visiting the facility several times I finally received my package at the facility at 8:30pm!Package was sitting there for 6 days.If I ran my business like they do I would be out of business.

I was doing a food delivery from an app and I was lost and the lady in the front was rude as hell! Get out of customer service if you don’t know how to act.

Worst company to deal with... Super frustrating 👎

I dont see what everyone is complaining about. Because of my new job, I go to this ship center regularly, twice a week on the weekends. And theyve been nothing but courteous to me. The place is a bit dingy, the automatic doors in the front didnt work for sometime and you had to slide them open (they work now). Some of the credit card machines dont work and the lights are dim... But the people are nice if youre nice to them.

They create the label for you because of the pandemic

There are not enough agents at the desk so the line and the subsequent wait is very long. People are nice enough, just overworked.

This place can be a bit hard to find.

Really upset thats 5 times the drivers wrong deliverys with my packages.. I lost money! ..never received my packages thats horrible service ..i dont want more.

Some of drivers dont know how to read.he or she. knock on the wrong apt # thats empty and still have not receive my package. They are so incompetent.

Fast quick professional service

I do not recommend FedEx to anyone. Their service is extremely poor. An Express package that was supposed to be delivered within 33 miles took over 24 hrs for it to be delivered.

The driver from this sorting facility delivered my couch to the wrong address. For 6 hours no one was reachable in this sorting facility. They wound up having to do a trace claim on the package and I was told the delivery driver had 48 hours to produce the package or respond to the claim. During this time Ive been spoken to like I was a criminal and a liar, at times like I was stupid and just overlooking a 150lb. giant box,and there has been no resolution. The manager from this facility was supposed to call me and explain the process and assist me in recovering my package and that never happened. When I called the manager at 1-800-go-fedex she got extremely nasty with me for wasting her time instead of waiting another 5 hours to get a call back. No one has called me back yet. So I missed an entire day of work to wait on a package that was left who knows where and Im out almost $1,000 for the couch. And the company says theres nothing they can do for me until the driver responds and someone will call me Tuesday. Its Saturday! This whole company is a joke. Avoid shipping with them the best you can.

Not many people visits here. It’s good and quick to process

I just had a FedEx experience with a recent attempted delivery I found the general FedEx customer service giving Incorrect and unhelpful information however once I got through to the local Newburgh facility I did find everyone on the phone and at the office polite and helpful there I guess my main complaint with FedEx is that when shipping is being paid for home delivery it should be delivered and one shouldnt need to make multiple phone calls and days of arrangements only to have to pick up the package at the shipping facility I would have given a three but I gave the extra star because the people at the Newburgh facility were consistently nice helpful and tried their best

This facility must have the worse delivery drivers on earth, after reading the reviews and just going through what I went through, I highly recommend no one in the delivering vecinity if this poorly ran, pathetic excuse of a company use it for their shipping purposes. Literally ruined one of the biggest days of my life due to people who simply cant do their job. They couldnt find my address yet I get mail here every day. Fed ex needs to really step their game up on the useless bodies they call employees, the customer service was absolutely unhelpful, nothing about this experience or this company is good. Someone close this dump down and build a ups or something somewhat better.

It is usually painful to get a missed package from FedEx because of this I dread seeing their tracking prefix but the shipping center is Far better than the home service center.The home center is a nightmare and the hours are just awful. Avoid FedEx is you can.

Always the best service and the PM manager is the best manager in the entire company!

Excellent customer service when sending a package.

Great place for a relaxing stroll n sightseeing

Enjoys placing $900 packages in plain view of a busy street. Great job guys.Weeks earlier my clear glass front door was open so I could meet the driver and refuse a package. I sat there at my laptop all day watching. Next thing I know I got a text saying it was delivered. The guy just placed packages to the side of the door and ran. I know they have to reach a quota but at least pay attention when the door is WIDE OPEN.

My driver flagged all 8 packages as having an incorrect address. My house was built 8 years ago with daily deliveries from FedEx and UPS for building supplies. Now FedEx cant find the house anymore? Funny, UPS has no problem.

Currently STILL trying to get on the phone with someone. Three days theyve had the package (which is time sensitive) and have not delivered it because of a Local Weather Delay. ITS BEEN SUNNY THE PAST THREE DAYS!!!!!!!!! ARRGGHH I hope the building explodes, these people suck.

Horrible slow service . There was one employee who was missing from the desk when I arrived with multiple people waiting. Multiple other employees saw the line forming and us waiting and just walked past the door as they walked 1 mph around in the back. I hope to not have to come back to this location with service like I received

Google needs to change their address!! I wasted 30 minutes on the WRONG AREA! Their correct address is 2 ASSEMBLY WAY,NEWBURGH NY. Im glad to speak with an assistant working there. Lord...

In and out very quickly. Easy. Helpful. Glad they are here to help

Tracking says they tried to deliver, and then left a door tag. There were 5 people in my tiny apartment. no one heard a single knock, no one saw a Fedex truck, and there was no door tag. Now I have to drive 45 mins out of the way for an overnight package. Thanks FedEx. You lost what seems like yet another customer.

Very fast and nice custuner service

For the THIRD time this year I was given a door tag DESPITE THE FACT THAT I WAS HOME AT THE TIME. It boggles the mind that FedEx has but one job - to deliver a package. Yet this seems to be beyond their capability, or interest.

Easy to find. They located my package quickly.

I was expecting a package and needed a signature. The delivery notification came with a predelivery sheet to print out and sign which I did authorizing the delivery. The delivery guy still did not drop the package which makes no sense. I even communicated with the delivery guy via my ring to drop it and to pick the authorization note I had left on the door, he declined..:.::::very very annoying.

SHIPPING FROM here -- a little slow, but overall good, no problems... Getting packages DELIVERED FROM this hub -- always a problem, delay or outright lies. And if you try and call to get somewhere -- goooooood luck. Id give 3 stars for shipping - and 0 for delivery...

No customer service number, terrible communication! Couldnt get a hold of someone who could help. Not to mention the tracking info on the website updates very late! I requested a timeframe of 3:00 - 5:00 for my package to be delivered yet its past the timeframe, and they charge you for it and cant fulfill it. UPS is better by a long shot, hell even your local post office can do a better job.

Have shipped a few packages from this facility. They are were always very helpful and friendly. Easy drop off for me.

Horrible. Yesterday they lost my second package in less than 6 mos. This one has a check that is very important. Huge financial ramifications for me. I hate this company. Zero accountability here. Never again.

Excelente service