user
Verizon Authorized Retailer, TCC
132 Christiana Mall Spc 5800, Newark, DE 19702, United States
Appearance
Verizon Authorized Retailer, TCC
Comments
Ci
Review №1

My husband and I came to the Verizon to look at new phones. We were very pleased and thankful for the great service from Tyler. He was most helpful and answered all our questions. He set up and confirmed our appointment and was ready for us to take delivery when we were scheduled. His patience and knowledge have been a great blessing prior to the sale and during the set up and delivery of our phones. We are Extremely pleased with every aspect of our experience here with Tyler and Verizon! Thank you Tyler for excellence all the way around!!!!

Mi
Review №2

Tyler did a great job with our 4 iPhone 13 purchases and data transfer.

Br
Review №3

Dru and Tyler were great! Got me the phone I was looking for and helped me switch from Straight Talk to a more dependable network.

Mi
Review №4

Great service, nice person. Very satisfied.Thank you Tayler

Am
Review №5

Honestly i want share my experience with verizon i was here to transfer my mobile lines i was bit confused bcz their are alot of hidden stuff in network companies but the guys her TYLER AND DRUPAD were soo good so kind they made me understand each and everything so patiently i asked them 100s of questions these guys are soo good . I would really prefer these guys to deal with .Thank you

Ki
Review №6

Thank you Tyler (and Kevin) for a great experience today! You took the time (even though you were busy) to explain everything, from the differences in the phones, plans, and fees! I usually avoid the mall but from now on Im only going to your store! Keep up the good work!

Ch
Review №7

After a week long nightmare of technical issues from a different carrier and buying a new phone, Dru helped me fix all my issues and was amazing. Thank you Dru!

Ja
Review №8

Kevin has been amazing! Giving me not the most expensive product, but the perfect product for my needs! I travel from Philly to this place. No joke!

Te
Review №9

I definitely recommend this verizon location.Tyler our rep was phenomenal. He was able to help us with our wireless needs when 3 other places could not. He went above and beyond to help us .Very professional and very knowledgeable sales rep. Definitely 5 stars!

Br
Review №10

Kevin over at Christiana mall was very helpful today. I was able to get a new upgrade, another smart phone and iPad for very reasonable price. Thank you Kevin :)

As
Review №11

Tyler was great to work with. Explained everything and helped us get new phones set up quickly!! Highly recommend!!

Ja
Review №12

I’ve been here twice for new phone upgrades and questions and both times the sales rep has been super helpful and patient. Definitely recommend and will keep returning.

Ke
Review №13

This guy Tyler B. was fantastic, very helpful and gave great detail on warranties.Thank you Tyler for the excellent customer experience.KH

Pe
Review №14

Dru was unbelievably helpful never met so helpful

Sa
Review №15

Very helpful and informative with the products. Great customer service, polite and helped me with all the discounts in regards to my account.

Ge
Review №16

Kevin was awesome. He knows his stuff and made the experience very smooth. Thank you!

Mi
Review №17

Kevin is a great salesman and an awsome person! He helped me in every way possible! I will be returning for everything I need.Thanks so much

Er
Review №18

Great prices and good deals 👍 Kevin took care of my issue quickly

Al
Review №19

Went to the apple store first who refused to help me. Stop at the Verizon in the mall and Kevin was awesome! He helped set up my new phone and transferred my info! Always coming here from now on!

Sa
Review №20

Kevin was amazing! He helped us out with getting new phones, a watch, and an iPad. 10/10 recommend 😊

Ra
Review №21

Great customer service! I would definitely recommend and shop here again.

Je
Review №22

Kevin @ Christiania Mall was very polite, helpful, and made me feel very comfortable in my upgrade & new purchase of an iPad.

Wi
Review №23

Was very helpful and explained everything very clearly, will definitely come back to them in the future.

fr
Review №24

The young man was a tremendous help to my wife and I today. We ended up purchasing a new phone from hom. He was courteous and explained everything to us. He eas great! His name is Kevin at the Christana mall kiosk

Cy
Review №25

Out of the Blue, I stopped by the Verizon Store in Christianna MallWas given the best service by Kevin, courtesy polite and professional.I walked away with an Awesome Phone.Will continue to be my forever Store.

Ja
Review №26

Kevin helped me out more than I could ask for today, got me up and running with a brand new phone and dotted the is and crossed the ts with my account in a timely fashion.

Tr
Review №27

Super easy, Kevin at the Christiana Mall helped out, no problems at all. Good service

Ri
Review №28

Tyler and Kevin were fantastic! I would definitely go back here again for my next phone upgrade!

Gi
Review №29

Kevin delivered excellent service and attention. To detail. Glad I switched fromATT

Sa
Review №30

I purchased my phone from Kevin and he was extremely knowledgeable and helpful.

Sh
Review №31

Everything was super smooth!! Tyler was very informative and helpful!! Thank you!

St
Review №32

Great service, knowledgeable reps and a variety of products. Adding a line to my plan, purchasing a new device and accessories, Kevin went above and beyond.

Al
Review №33

Kevin was a huge help and made upgrading our phones a smooth experience.

Gi
Review №34

Kevin did a wonderful job. Thank you

Da
Review №35

Always come here to ask questions, finally decided to get a new phone because of the great deal and service Kevin gave me. Will always come here for any Verizon needs!

Tr
Review №36

Kevin was so helpful and able to assist us with getting a new phone. Thank you!

Ch
Review №37

I highly recommend doing any phone transactions at this kiosk. Both Joshua and Paul were not only very knowledgeable but they were so helpful and very friendly. I am a creature of habit and usually go to a Verizon store vs a kiosk (I thought a kiosk wouldn’t be fast or easy), but I was completely wrong. I am so happy that I went here and would absolutely go back in a heartbeat. Thank you Josh for all your help today!! You were awesome!

Am
Review №38

Tyler and Kevin were great to work with! Very patient with me!

Ry
Review №39

Kevin gave me amazing service and also put my screen protector on for me!!! Huge help!

Da
Review №40

Tyler had the screen protector we were looking for all day and even put it on for us. Made a terrible day turn fantastic!

mi
Review №41

Very good experience and knowledge from tech Kevin

Jo
Review №42

Great experience with Tyler and Kevin at the Christian a Mall location!

Ma
Review №43

Kevin helped me buy an iPhone. I wasn’t planning on getting one but man, hes good.

Ka
Review №44

Kevin was amazing and helping with all our needs!

Er
Review №45

We showed up less than an hour before close and were greeted immediately. They were very patient while we waited endlessly for our previous service provider to assist us with resetting our pass-code. By the time we were done it was after the mall had closed and they were still offering us cases and explaining the service agreement with smiles instead of rushing us out the door.I was upset upon arrival because I was told a different quote over the phone but, by the end of the evening, they had won us over with excellent customer service and I was able to view the beginning as an honest mistake.I am happy we went to this location and Jazzy and Jason were extremely helpful!

Ta
Review №46

Just purchased Verizon phones for 3 family members at Christiana Mall. Ray Geoff and Seth Jock were fantastic. They made my experience easy since I was with another carrier for the last 6 years and was nervous about switching. Please if youre shopping around for a new phone or carrier go visit them. I promise you will not be disappointed. Thanks guys!

Ri
Review №47

Great service, very helpful staff

Ka
Review №48

If I could give less then one star I would, they didnt know the verizon deals and count offer what website said on top of that they ported my number from T mobile already. I ended up with no service with any mobile 6/21/2019. Didnt help me fix the problem either.

Da
Review №49

Helpful and friendly service with Kevin

Ma
Review №50

Jazzy did everything in her power & more to help me recover stuff from my old phone. She stayed over her shift to help me because she didn’t want me to leave until I was satisfied. She was on a shift alone & had customers left & right, however, never ignored me. She spent a long time with each customer to ensure she gave them & me what we needed. Due to my prolonged visit, she offered a stool to sit on during the wait. She was very friendly in a situation where anyone would have just flipped out. Strongly recommend seeing her for help. Her smile never left her face & she was very professional throughout my visit. Jazzy was very easy to communicate with & compliments customers! Great team player!

Al
Review №51

Kevin was super helpful!

He
Review №52

AMAZING customer service! Answered all our questions. Very polite! Had everything we needed! Wouldnt go to anywhere else! Ray did outstanding! Thanks for everything!!!

Ra
Review №53

Seth gave excellent service. He made everything very comfortable and easy to understand. He was very personal. I would definitely recommend coming to the Christiana location and visiting him if u are looking for a new phone or device.

Ka
Review №54

On Wednesday, I stopped by the kiosk to look at upgrading my phone. Jason was very helpful in helping me. He set everything up, made sure everything was working, put on the protective cover and case. I had a Verizon gift card and he worked with Verizon to add it to my account. The protective cover, Jason said that the couple of bubbles still underneath the cover should disappear after a while. Today, I stopped by and Jason replaced the cover and answered a couple other questions that I had. He has been very helpful and very friendly.

Zo
Review №55

Tyler was very helpful

Ca
Review №56

Charles was very professional and friendly..will return when Im in the market for another device.

Ti
Review №57

Best customer service. Friendly and knowledgeable representatives. Always make sure my questions are answered. I always leave satisfied.

Je
Review №58

Great service

St
Review №59

My experience was outstanding. I received amazing customer service here from all the employees especially Raheel. They really know all the different ways to help you out. I will definitely recommend coming to this location before any other location in the area. :)

be
Review №60

Went for a phone, got conned into buying a tablet for $200 on an installment plan that I was told was new, only to find the sticker on the side of the box stating refurbished when I got home. About 3 weeks later, I found out the tablet was not $200, but $350. Will definitely not be revisiting this kiosk, but will find a corporate retail store instead.

Sh
Review №61

I had the pleasure of working with Sayam Y. again today. Both times he was very attentive and assisted me with anything that I needed and answered any questions that I had. Top notch customer service!

La
Review №62

Had a great experience buying a hum! Sayam Y. helped me. He was very attentive and good-humored –– A+ customer service.

Be
Review №63

Great customer service was there for a while with a complicated issue but they explained it nicely and did their best to help and cut me a nice deal on replacing my phones. had raheel and he was very patient with me

Ad
Review №64

My experience at Verizon in the Christiana Mall was phenomenal!!! Best customer service I have ever experienced.... A huge thank you to Geoffrey with a G and Ray!!!

Ry
Review №65

Kevin was awesome

Ca
Review №66

Awesome!! Amazing knowledge of the products and very helpful. Highly Recommend! A++++++

Ki
Review №67

Darawan was fantastic! I highly recommend shopping there.

Am
Review №68

Good customer service

Mi
Review №69

They thought I was trading in my phone and took my phone and sold it! I was soo pissed off. Just to realise that they werent a Verizon Retail store. I do not recomend going here! It was horrible

SR
Review №70

These guys are not officially Verizon certified and a private agents who deal/contract with Verizon.i bought a device from them and when I try to return or exchange, they are not comfortable and they didn’t with silly stupid logics (as they are independent agent and not “Verizon”)-I Can say this place is a warranty or garranty less road side shop).i hope Verizon stop dealing with brokers like them.

Al
Review №71

Amazing knowledge of the products and very helpful.

Ne
Review №72

Outstanding service!!!!

We
Review №73

Sucks

Ch
Review №74

Great!

Information
16 Photos
74 Comments
4.1 Rating
  • Address:132 Christiana Mall Spc 5800, Newark, DE 19702, United States
  • Site:https://locations.tccrocks.com/de/newark/132-christiana-mall.html?y_source=1_MzIzMjM2MC03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 302-731-1329
Categories
  • Cell phone store
  • Electronics store
  • Internet service provider
  • Telecommunications service provider
  • Telephone company
Working hours
  • Monday:11AM–6PM
  • Tuesday:11AM–8PM
  • Wednesday:11AM–8PM
  • Thursday:11AM–8PM
  • Friday:Closed
  • Saturday:8AM–8PM
  • Sunday:10AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Similar organizations