Fantastic furniture store and we have been their twice this month and had furniture delivered. Very pleased and will be going back. Prices very reasonable and parking is terrific, clean bathrooms and very professional employees working there. Today we bought a sleigh bed but forgot to take pictures😄

Went shopping for bedroom and living room furniture today. Ashley was SO helpful and patient with us!! Fantastic customer service and knowledgeable!

Johnny Janosik is a high quality furniture store. We furnished our complete home with their furniture 20 years ago, and it still is great amazing shape. We have returned to purchase furniture for our entire second home.The sales rep was extremely accommodating and gracious. We werent rushed into any decisions. I highly recommend their furniture and service.

Very nice furniture but very slow getting the pieces to you. I paid off items in June n I just got the delivery date. First week in August! usually cant get anyone to answer my calls. I actually had to go there & speak to them in person. Nobody ever knows the date your furniture will be ready for delivery and its way longer than what they tell you at time of purchase.

Would like to say this was the best service from start to finish. My sales person Jerry was great we got there close to closing and he never stopped helping us until we found the chair I liked. Jerry and the other staff worked over to take care of us and was not upset or unhappy at all. They had my chair delivered the same week for free and was early. Then I got a card in the mail thanking me for my business and hoped I was happy with my chair and service . This was the first time I shopped at Johnny Janosik and it will not be the last because I was treated like I mattered. Thank you Jerry Gray.

It was wonderful to be with Ms. Felicia Hitchens today at Johnny Janosik to buy an office desk. She was excellent in getting us what we wanted and will surely contact her or the store should we need other furniture. Thanks so much for a great store. God bless

Dana is an excellent sales associate and was very efficient in looking up available recliners.

We scheduled an appointment with a design consultant. Met with Deanie and Felicia (great team) to select furniture for a casual room. Very positive experience, they were both knowledgeable of the products and complimentary styles.Highly recommend Johnny Janosik

Jerry was great! Super helpful and nice. Great selection and awesome prices. We went and looked at others and just couldn’t stop thinking about the couch we landed on, so we went back and Jerry helped us order our couches!

Found exactly what we were looking for! Disappointed not everything was in stock but understand it’s due to post pandemic circumstances. Franklin Corsey our Sales consultant and he was very nice and extremely helpful.Now waiting for the deliveryCarol H.

I was very well taken care of by this store, I should have been wrote this review however better late then never. Moving forward, I was leaning back in my leather recliner & I said to myself “this is a comfortable chair, this was well worth the money “. I decided to write this post because I purchased this chair 4 years ago and it is still super comfortable and in excellent condition. The staff and my who experience was excellent at this store. Every time I come home from a long day a work, one of the things I look forward to is relaxing on my sofa set, oh and the wall clock I got from here is amazing as well ... I love this store !

I have used Johnny Janosik for over a decade. I have had the worst experience waiting for my furniture for over a year, the manager Nick Knickerbocker is nothing but a fraud and liar who just wants to make sales and sells dreams. I do NOT recommend this joke of a store for anyone. The delivery drivers are WOW. After recovering furniture for one room while it was raining they decided to not put nothing over there shoes while going in and out of the rain and messed up my flooring that I had installed. This company uses there employees as scapegoats so no one takes accountability. There customer service is the worst, I had one of there employees call and threaten me to not have my furniture delivered if I didn’t return there bed frame. Nick Knickerbocker Left a voicemail stating that we could either keep it and he would refund our money due to there incompetence in redoubling the matter or buy another set and he would apply it towards the new furniture and the bed frame would be kept with us because it’s junk. However, Nick Knickerbocker, lied when leaving a voicemail. Due to this fraudulence, my wife and I will be seeking legal assistance in this matter and take this company to court for JUSTICE!

Got most of my furniture from them love them all my furniture is good quality

I’m at the best at picking out furniture and decor, but Will took the time to guide me through my purchase. His patience helped me make decisions that I would not regret later. Customer service was incredible. Also the vast store selection allows to you find exactly what you’re looking for. I would definitely recommend Johnny Jonasik to friends and family.

On Saturday, May 8, 2021, my husband and I stopped by Johnny Janosik in Camden De to look at patio bistro sets. We were immediately greeted by a very pleasant sales person by the name of Franklin. Not only was he courteous, professional and knowledgeable about the item, he was patient and was willing to do what he could to make our visit it the store a pleasant one. It’s that kind of customer service that keeps us as customers of Johnny Janosik. They should ‘clone’ him...LOL!!! By the way, we made the purchase!!!

Very nice and organize furniture stores. They have very good furniture. Sales person Felicia is very good and friendly. I am very picky and keep changing my selection, she has lots of patience.She help me with all required things that I needed in stores and over the phone as well.I like her service and will definitely visit the store again. I feel 5 stars are less for her service, I will give her more than 5 stars.

Service was excellent from sales people and from delivery people. Couldn’t have found better service . Thanks

The Dover/Camden store is impressive and our salesman was patient and professional.

EJ, in Dover DE is the best at coordinating interior decorating if youre in the market for furniture!

Some nice furnitureDid not really find any dining sets that work in our house

Wife and I came here to shop around for bar stools. Which lead us to looking at swivel chairs for the living room and then a round table dining set. Yes the sales consultant, Dana was a pleasure. She was very helpful and gave us tips on color coordination and such. It was a good experience to shop here and I do recommend the store. Their selection of furniture is very diverse to meet many different life styles. Price on furniture is reasonable and the range of price is low to high. Pricing will meet anyone budget.

We left the main store and went to the clearance center to browse. Found exactly what we wanted. We found the reclining couch and loveseat that we came out to get. Although we were not looking for bedroom furniture, we ended up with that to! Found a coffee table and end table. We were so excited! Griffin, our sales associate, was amazing! We then went back to the main store to purchase a recliner. Our sales associate was not happy that we purchased items at clearance store and proceeded to tell us all the things they did wrong. I left feeling not as happy as I was when I came in. I think both stores should be on the same page and if you tell a customer something, it should be right. I understand frustration, I just want to feel like a customer and regardless of how much or how little I spend in each store, I am appreciated.

Todays visit was in service of a dining room set. Elizabeth was very helpful.

We had a great experience at Johnny Janosik. Our Salesperson, Felicia, was so helpful and went above and beyond to assist us. We are very happy with our purchase!

After checking out all the main furniture stores in PA, ended up visiting JJ based on a referral and Im glad we did. Great furniture, especially if youre looking for a coastal vibe. Our sales rep Will Cairns was great. He was helpful, not pushy like the sales reps at most furniture stores. Definitely recommend JJ!

This is, hands down, the best place to buy furniture. We dealt with Kelly at the Dover DE store, who happens to be the store manager, and she is awesome. We recommend this store to anyone who is in the market for new furniture or bed. Thank you Kelly for everything!

We stopped by Johnny Janosik after googling furniture stores in Delaware. Honestly we could not have been luckier than to be greeted by sales associate Barbara Menden. Barb instantly connected with my husband and me and in just a short time helped us furnish our new home. She worked with us on style and decor and even helped us to stay within our budget. The store had a wide array of inventory and prices and we were extremely pleased by our experience at Johnny Janosiks.

We can’t thank Mary Alice, at the Camden store, enough for her help in making our decision to order the furniture for our great room. We walked into the store not knowing what we really wanted or how to decorate our room and she took the time to get every detail of our room asking for colors and measurements and she was so patient and she truly showed that she cared and wanted to make sure we were very happy with our purchase. She is a huge asset to Johnny Janosik as we have never had someone with her knowledge and expertise before. You have a customer for life as we will not go any where else to buy furniture. She made the experience enjoyable and we can’t wait until our furniture arrives!

Her knowledgeable staff to help with purchasing a new mattress. Left very happy customers!

Jerry grey was very nice and pleasant and did a wonderful job in selling my son a cabinet awesome place to get furniture at they don’t rush you nor push you into anything this is a place I love ❤️ thanks so much for all your patience jerry !!

Pretty darn expensive place to shop, but nice nonetheless. CJ was very friendly and helpful!

Salesperson was not knowledgeable about inventory. There is definitely a disconnect between sales and delivery manager. Had to send back chair for the second time!!

Superb response from the Branch Manager Nick! Thought all was lost until he made it happen. Looking to give 5 stars once furniture is received.

Good customer service. We bought a mattress and a sectional and were more satisfied here then elsewhere. Pricey.

Great experience with Felicia HitchensShe listened to what we needed and wantedWill definitely return!

Felicia was so helpful! She was very responsive when we had questions and kept us informed of our order. We will be back!

Recently made a purchase of a new TV stand. Very happy with our purchase. My only additional comment would be that the staff is a little too clingy. I dont require a chaperone during my entire visit.

I am posting on behalf of my parents Howard and Brenda that are in their 80s. They moved up from Florida in October and needed to buy some furniture. They were told 12 weeks for a recliner that they wanted. With Covid and everything being slower it was understandable. 12 weeks pass and nothing. They were then told 4 more weeks. Although it was frustrating waiting another 4 weeks they weren’t going to make a big deal over it. Now the 4 weeks passed and no chair. Now they are being told June. That’s 8 months!! They say they are not waiting another 16 weeks. To cancel the order. They are told they can’t just cancel it and Refund the money. They can’t get ahold of the company and the manager isn’t in. They should have contacted them when they knew it wouldn’t be in on time. When you have to wait 5 months from the original order you should get a full refund no questions asked. I feel like they are taking advantage of an elderly couple. They don’t follow up on any orders after they’re paid for. As soon as they have your money you’re no longer taken care of. I wouldn’t recommend them to anyone.

Great customer service! Franklin was very helpful from beginning to end. Would definitely recommend him and Johnny Janosik as the place to get furniture!

Excellent customer service! Jeff was very knowledgeable of the products and helpful throughout the process.

I love Johnny Janoski!! We have purchased all of our furniture for our new house from here. The furniture is great, but more importantly the service is amazing! Kelly W. and Gloria at the Dover locationi both were so helpful and made sure we were able to get exactly what we wanted.

Beautiful furniture, nice roomy set up, staff was helpful although we did not make a purchase

Franklin Corsey was extremely professional, knowledgeable about the product I was interested in I will definitely be back to see him again!!!!

We have purchase many pieces from Johnny Jonisk. The experience is always great. Keep in mind the lighting there can differ from your home so the color chosen may not be what you expect once you get it home.

Got a loveseat here, it was quick and painless and I got a good loveseat at a decent price within an hour.

Jerry was very helpful. Listened to what I was looking for and directed me to exactly what I was looking for. Excellent experience.

The salesman Franklin Corsey was wonderful to work with and made my wife very comfortable with the purchase.

Sales associate Joann was very helpful, very knowledgeable and very patient! We got a beautiful dining room set that we love! We had purchased from Johnny Janosik years ago and loved our purchase then too, so of course we went back to them. Great selection and great service!

We have always shopped at Johnny Janosik for our home so we arent strangers to the way it works. This time we were at the Camden Location and our salesman was really laid back and kind. He answered all of our questions and helped us pick out an entire bedroom set. From entering to paying I dont think we were in the store more than 40 minutes! Loved it.

My husband and I should never have ordered from Johnny Janosik. The sales people don’t know anything about Bassett. I have worked in customer service for many years and these people we dealt with should NOT be in sales.Wrong measurements were provided. After looking at our paperwork we realized the sales rep gave us the wrong measurements on the size of the sectional which I had to make a phone call the next day to get resolved.Wrong fabric was ordered. There were 2 different fabrics with the same pattern # on it but different color and description. They are similar but the one we picked had more of a golden tone to it.The wrong layout was ordered: 2 months after we placed our order, I spoke with the manager at the Bassett store in Annapolis (next time I’m buying from them!), he gave me some paperwork on the layout and dimensions of Bassett’s sectionals. I realized that the sales rep. at Johnny Janosik had ordered the wrong layout! I drove over to Johnny Janosik (an hour from my home) to discuss this with the sales rep and her manager. They made a photo copy of the paperwork I received from the Bassett store and said they would take care of it. I expected a follow up call to let me know our order had been corrected and an updated lead time. NO, I didn’t receive a follow up phone call letting me know the status. I had to call them myself and they almost seemed annoyed that I would want to know if the correct sectional had been ordered. Johnny Janosik does NOT provide good customer service. They never even apologized for the inconvenience and their mistakes!Took 6 months to receive! We placed the order mid September 2020 and did not receive it until beginning of March. Due to all the aggravation, I had asked the sales rep to throw in free delivery. She said she’d see what she could do. Once the furniture was finally in, I asked her again about the free delivery but she said her manager wouldn’t go for that. I’m sure she didn’t even ask.I should have cancelled our order with them. Don’t make our mistake! Never buy from Johnny Janosik!

I had a basic idea of what I wanted going into the store. I had measured my old sofa and the new one was a tad too big. So, I decided to get smaller end tables as well and Joanne was a fabulous help. I’m getting the 5 star delivery and it will be here in 4 days. Looking so forward to my new living room set! Thank you Joanne! It was a pleasure.

I had a very positive experience at Johnny Janosik Furniture in Camde, DE. Elisabeth greeted me and showed me the area of furniture I was interested in. She let me browse and then checked in with me to see if I had any questions. She researched additional information on different furniture. She was very patient, accommodating and professional. I returned with my husband a few days later. Elisabeth price compared some items I found online. She gave us exceptional customer service and was very knowledgeable. We are very happy with our purchases and cant wait for it to be delivered.I would recommend Elisabeth if you are looking to purchase furniture from this location. She was a pleasure to work with.

Place did not have what I wanted. Sales person very nice.

I hate shopping. I know I needed a recliner but I feared simply viewing these things online was going to do it for me. I came into the store with some trepidation. I thought I knew what I wanted, but where to begin? I was greeted by an employee who was not pushy in the least, but who had a plan to help me find what I needed. Within an hour I had settled most decisively upon the chair that was going to meet my needs. Some of these needs I did not know about before (such as lumbar support). I left very happy with my purchase and less resentful of shopping. On a side note my purchase was never delivered and 8 months later the store balked at giving me my money back. I had to go to my credit card company for help. Whatever you do, do not give them cash!

We worked with Felicia today when we came in for outdoor furniture. The experience was great because she was helpful but not pressuring. She had great knowledge of her products and as we gave up hope of finding the one we wanted she was able to track one down at another store and hook us up for summer fun! Felicia, thank you so much for your kindness and hard work. We will be back for more furniture in the future but only to work with her!

Jerry was great! Excellent customer service and prices.

EJ was a good host showing me n mom around and recommend that people get there furniture Johnny janosik

I happy they had the furniture I needed very beautiful atmosphere

Decent prices and the salespeople are not vultures, they actually let you sho p

Ordered guest bedroom furniture from Johnny Janosik because of the short time frame for delivery. MOST of the furniture was delivered in a timely manner. However 1 piece we are still waiting on. Called numerous times and was promised call backs. Still waiting on furniture/callback. Furniture ordered 6/30 & paid in full. I will never recommend this company to anyone.Update ** still waiting on the piece of furniture that was ordered and paid for. They did deliver us a temporary, although very generic, low quality temporary replacement until original piece comes in. Will update my review when my furniture is received. **

I cant say enough good things about the service we received especially Joann Hollar. From the minute I entered the store Joann helped us. We needed a lift chair for my elderly mother. Joann was extremely patience as it took a long time to check all the chairs. Joann made sure the chair that we selected was the size and fit for what we needed. I would recommend this store to anyone especially service with Joann Hollar. Thank you for everything.

Future customers beware. However friendly the staff are that helped me, They will exclude certain information for a sale. Here is some of this info. If you order a custom piece of furniture, they have no idea when it will be ready for you even though they give you a time frame. Also they will not issue a refund for custom ordered pieces, even if it never shows up. Just be aware that you may have to wait a time unknown to anyone to receive your order.

Great experience. Joann was a zero pressure sales person. She listened to my needs and wants and with everything going on with COVID-19 she helped me out a ton! This was a huge relief as I had just spent about 3 hours in the Laurel location where I walked circles around the same area of sofas and had several sales people turn the opposite direction when they saw me. I had to seek out a sales associate and even then they were dismissive and completely uninterested in making a sale. Well it was there loss, because Joann in Camden got that sale. Thank you Joann! They should have you teaching those amateurs in Laurel. After all I work in retail as well, only I’m not on a commission, and I know what good customer service is and what poor customer service is.

Our sales person Dianne was very personable and professional. We were able to look around and take our time and actually found something really wonderful. Great experience

This is my second review and I really wish it would have been better then the first. The first one was about $14,000 of furniture that was half delivered and nobody wanting to get back to us. After I wrote a review the phone ran .2 seconds after the send button was hit. They wanted to make things right and had us come to the store and pick out new stuff that was in stock. The new furniture was starting to get delivered and we were happy. Now here’s the issue. This was August and the last things we received were September 2nd. The first kitchen table was broken. They put an order in and got us another one. The second table although in better shape had some issues with it and we were told it could be taken care of. We still haven’t heard anything and when we called they said they didn’t have any information on it. Another issue is the last piece of furniture had to be order we were suppose to get it end of September now they are saying November or December. This is the same issue as the first time. We have other family members who are moving and asked us where to get furniture. I really wish we could have said here but customer service isn’t good. No communication and never get a call back. Just tell you something to shut you up until next time you call.

Maryalyce Mott did the extra effort in finding the book cases we wanted that would match the 3 we had order earlier at JJ. She found that their were only 5 left overseas so we got the 2 we wanted and she kept us informed on their delivery date as she had originally told us that it would be a 12 week time period. Very pleased with the service and the bookcases. Mark

If you read my former review you know I posted some harsh things and I am amending that review to own that I May have misunderstood their policy. I would recommend your visit here and to just ask questions. The sales people will take the time to answer all of your questions and help you have a good experience.

All of the sales consultants were very nice and helpful. Our Sales Consultant, Felicia Hitchens, was fantastic. She was very patient, helpful and answered every question we had and went above and beyond. Thank you Felicia for an excellent and pleasant experience. Lisa Kane, Georgetown, DE

Found everything we wanted very easily..service was speedy and friendly

Nice selectionGood serviceI like a brick and mortar store when shopping for furniture

CUSTOMERS BEWARE! I received a flyer form this company raving about the sales of the majority of items on the floor and that there is a 5 day window. The flyer/letter has a line in it with no asterisk stating you will get 10% your sales at check out along with a coupon for free delivery on the back of the flyer. I selected an item and gave them the flyer (you had to present the flyer to get the additional 10% off) to Jacob the sales rep. He took the flyer to the manager Nick Knickerbocher who was not helpful or customer oriented at all and basically said that this was only on certain items. He was very pompous in his response and was running circles around my questions. I have the letter and I am taking it to a lawyer for review as I said there was no asterisk or anything of the sort to allow you to know before you drive an hour roundtrip to spend your money at their establishment. This is false advertisement and I am not going to sit by idly and allow them to treat people as such. The funny thing is I had cash and it would not have hurt them to give me 10% off of an item. I will not frequent and spend my hard earned money with a company that has a lack of integrity.

Ill keep it short. Wayfair messed up our order and My wife and I need to buy a sofa today. We were set to spend around 2k which is what we spent at Wayfair. We walked in and no one greeted us. We did a lap around the whole store, saw at least 4 people not helping anyone, and no one even said Hello. We completed our lap and walked back out the door.Raymour and Flanigan earned our money that day. We will not be returning, nor will any of our friend and family.

I had flischa shes was wonderful working with took time to let me pick what I wanted and was good with my 4 year I would definitely go back again very nice store

Great selection of merchandise and the service was also great

On 10/14/19 we went to the Johnny Janosik Furniture store located in Camden, Delaware with the intention of purchasing a sofa, loveseat and recliner. We were greeted by John McKee who served as our salesman during our shopping experience. John was courteous, very patient and knowledgeable of all the furniture we reviewed. Due to their excellent selection of furniture companies and in store service we purchased all three pieces of furniture today. John was great to work with and was a great help in selecting our pillow accessories. We are more than happy to recommend the store and John to anyone whom may be seeking to purchase furniture. KEEP UP THE GREAT WORK !!!

Rutger Costello was a huge help. We simply told him what we wanted and he was able to find exactly what we wanted incredibly fast. We were in and out in about an hour with the product being shiped in the next few days.

We were aware of the quality goods and excellent service at Janosik from a previous purchase. They once again did not disappoint. First class, low pressure sales assistance and we bought a media cabinet that suits us perfectly. We await delivery.

Extremely friendly staff with great quality items. Franklin was above and beyond helpful, quick to respond to messages and answering questions. Have recommended to friends and will return for future needs!

Ricky was very helpful. Answered all our questions. He asked what furniture we were looking for and pointed us in the right direction. Didnt follow us around but was always available to answer a question. We found a couple pieces we were interested in and Ricky was happy to price out different configurations. They have a design consultant who will come to your home and give suggestions for the space you are trying to fill. That service is complementary. I like that. Very easy store to walk through. Good selections. Tried everything. All the powered furniture is plugged in so you can give it a try.We havent decided yet but the service and selection beat the last furniture store we were in. It was a good experience and we will likely buy from them.

Very nice and polite sales associates, the store was clean, warm and comfortable

I visited JJ on Oct 7th and Oct 11th and my sales rep was Franklin Corsey. Franklin was a joy to work with! He was very accommodating, knowledgeable, and VERY VERY VERY patient during my selection process. His calm and attentive mannerism made my experience a pleasant one! Thank you Franklin!

The salesperson we delt with was extremely condescending and pushy. She would not let us browse and talk amongst ourselves to decide what we wanted to purchase. Two thumbs down😬😬😬 We went down the street to another store and made a purchase instead. Our salesperson at Mattress Giant was extremely professional and gave us our space while answering our questions. People buy from people especially in this economy.

Great selection of merchandise and customer service by the staff. Our sales consultant, Jerry Gray, was wonderful. Great customer service. He showed us different options, was extremely knowledgeable about the products, was not pushy, and gave us options. He also made sure we got quality product at the best deal. So if you need anything, make sure you go see Jerry Gray at Johnny Janosik

We were delighted with our experience at Johnny Janosik. Our salesperson, Gloria, was helpful without being overbearing. She was patient as we tried out many pieces of furniture to find a good fit for my wife and I. She was knowledgeable of the various brands and styles. We felt that the pricing was fair and the discounts were appropriate. We are thrilled to have delivery out of state which includes service as well.This experience was top notch!

Three times HAPPY buyer, Similar price to amazon and way batter quality, and ASSEMBLE

I ordered a Tv stand August 8 still waiting for it to come in .I was told September then October then end October know we are in November .I have to call in to find out when my Tv stand will be in .Still waiting

So many selections and Jeril, the salesman, was awesome. so much patience while I made my decision

My wife was interested in a certain furniture collection that J Janosik carried. Aided by Dustin, who was extremely professional, she found exactly what she wanted. The quality of the furniture and the care everyone involved in the purchase was excellent. No one tried pressure sales or any bait and switch tactics. Dustin and the people involved were knowledgeable and had practical suggestions which allayed my wifes concerns. They made the experience such that my wife is looking forward to working with them on future purchases.

The couch I ordered came in three recliners to make one. Well one of the recliners, the connector was put on incorrectly and in turn, the recliner doesnt connect to the other recliner. I waited weeks for the part to come in just to find out it was the wrong part. I received a call that the new part came in and it would be fixed the next day. The next day came about and was told it was the wrong part again so now that means I have to wait again.

The sales people are professional, helpful, and courteous. What we saw here was that the furniture is of high quality. I have been shopping for a living room sofa in other well-known furniture stores and this one is a 5 star store. We had a pleasant experience in our purchasing. We cannot rate delivery as we have not received our sofa yet.

Mr Franklim Corsey provided me with excellent service. Made sure that I got exactly what I wanted for a great price. He accommodated me with a multitude of services and options for my furniture. Im very pleased the service provided.

We bought a chair on Saturday, September 29 at the Clearance Center.The Sales Associate was very pleasant and patient as we took a long time making our decision. We were her first sale and it told her some time to process the sale, but that was no problem. As I had worked in retail about 9.5 years and knew that learning new things take time. We appreciated the way we were treated by her and the other sales associate. They both were very professional in their handling of things and easy to work with.Note: We have purchased furniture back in July at the main Dover store. We were treated very well there. That is why we went to the Clearance location in Camden.We would recommend to anyone to visit either store. We had a very good shopping experience at both locations!!!

Quick and easy to pick out and pay for the couch I had my eyes on, salesman was friendly and helpful.

Are saleswoman Elizabeth from the Camden store was very patient with my 80 year old father while he shopped for a new lift chair and finding a delivery for him just 2 days later she offered great customer service. The delivery department let me know the 3 hour delivery window promptly and then let me know when they were 30 minutes away. The were on time. The 2 gentlemen who delivered the chair showed total professionalism and great customer service making sure it was put in the right spot, that everything worked right and it was to my satisfaction. Very nice representation of your company

Everything was easy and as expected. Easy in store shopping experience in very nice showroom. Picked out very nice couch, ordered it and it was delivered to our house 4 days later as promised. The delivery men set it up even getting it up some tricky steps to do so. Very Satisfied!

High prices like most furniture stores.

My first visit to your store, I encountered Cassandra Phillips who was so helpful. We went through books and online sites, trying to find a match for my existing furniture to no avail. I told her if I decided to do something different, I would come back. Cassandras level of helpfulness was outstanding. A week later I came back to your store and met Diana Tanner because Cassandra was off. I really only wanted to do business with Cassandra but to my surprise Diana was just as helpful and eager to assist.She told me that if I couldnt find what I wanted today, she would continue to search different sites and call me back. Thanks to helpful, encouraging employees like Cassandra and Diana, I am enjoying my dining room furniture.

The customer service is okay. Depends on who you speak to. I bought most of my furniture from there back in the day great service. Excellent quality. I will give them that. I bought a pool table from them. And Waited 10 weeks for it. They said it was only going to be 3 week wait. But they discounted the pool table. So Im fine with that situation. Recently try to go there and buy two chairs lady said that they wasnt in stock. So had to be ordered waited five weeks. They called me today to tell me that they were in At the Newark location to be picked up drove there just to find out there in Dover. Get the Dover Dover is telling me that they dont have my order, but I can take the floor model. And that the pytam is discontinued. And theyre willing to give me $50 for the inconvenience and wasting my time and gas. I will no longer ever shop there and I do not recommend anyone going there. They look at some people like youre just trying to get over. So they have lost my businessUpUpdated-Spoke with the manager at the Laurel Branch excellent customer service, and she(kelly is the best) she resolved the problem. She is understanding and I probably will be shopping at her store in laurel from now on.

My xservice was absolutely excellent. Jerry made sure all of my needs and wants were met. He was very sympathetic to my situation. I had family coming into town and he made sure I would have furniture by then. All in all excellence service.

Great people to work for and wonderful associates to help you out. Loved working for them it was like a family and they will treat you live family as you make your families purchase there.