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Castle Car Company
2914 Wilmington Rd, New Castle, PA 16105, United States
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Castle Car Company

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Review №1

Purchased a 2015 Grand Cherokee SRT and im very happy! The whole process was super smooth thanks to Matt. Would definitely recommend!!

Ab
Review №2

I found a vehicle and I was very excited about my purchase they have very nice selection of vehicles and the owner is very pleasant to deal with I will definitely recommend this dealership to anybody they have a nice selection of cars all super clean and I will definitely recommend my friends and family to buy from here see you soon again thank you .... so excited

Ta
Review №3

Sold me a complete lemon 🍋 !!when they tried to fix the issues... they made more.. the car has been in the shop longer then I have owned it. when motor blew they had NO care in the world... supposedly they fired thier mechanic . so it was all on me to find someone... by the way the warrenty that came with the car.... a big joke.. very few mechanics will work on the car because of this!!!

Jo
Review №4

Great experience with a great dealership helpful, professional and with a great selection

Jo
Review №5

Best deal Ive ever gotten on the vehicle of my dreams. staff was friendly and the owner, was present every time to answer my concerns. Wont buy a car anywhere else.. thanks again

Ed
Review №6

Wouldnt even call me back about a used 2020 Durango. Even after I called twice to make sure I left the correct number. Went elsewhere and bought a new 2020 Tahoe. Very satisfied changing dealerships.

Sc
Review №7

Good Guys to work with. Very happy with how well I was treatedWill buy from them again for sure!!!!!!!!

Ad
Review №8

What a fantastic place and Matt was a pleasure to work with. We over 400 miles to pick up this 2017 Durango RT and I was very nervous about what I was going to see when I got there. Matt assured me that there were no issues with the vehicle and we did all the pricing over the phone. There were no hidden fees and his document charge was very reasonable. I was pleasantly surprised when I arrive there on Saturday morning to find the vehicle getting a once-over in the shop and so far it has been one of the best vehicles Ive ever driven. I would buy more cars from Matt if my pocket would allow me.

An
Review №9

We had a great experience with Castle Car Company! Told them just what we were looking for - year, make, model, miles, price - and drove it off the lot four days later. Very honest and trustworthy owner and employees too! Wont be our last dealings with this dealership.

Ma
Review №10

Fantastic buying experience at Castle Car Company. First, they had the exact Wrangler I was looking for. Low miles, clean, and priced fairly. I was given a fair trade-in value for my old car and had keys in my hand in under 3 hours. Then I get it home and discover that the Bluetooth option advertised wasnt present. A quick email to Matt at Castle fixed the issue perfectly. Matt purchased the Connectivity package and arranged for a dealer to install it at no charge to me. He even had the courtesy of having a driver deliver my Jeep to my place of employment an HOUR AND A HALF away to save me the hassle.This company does things right and will be a customer service story of mine for a long time. Thanks Castle!

Ma
Review №11

Great selection. Seamless and enjoyable transaction when purchasing my vehicle. Would highly recommend!

bo
Review №12

The best service around

Mi
Review №13

Exceptionally nice cars and selection. Met the owner Scott during my visit. Highly recommend!

Mi
Review №14

Low pressure. Nice used vehicles. Matt the salesman was very nice and extremely helpful.

Ch
Review №15

Staff is amazing! Helped me tremendously will be a repeat customer and always recommend their services.

Bo
Review №16

I find a cargo van via the Internet happens to be at Castle Car company. I do the paperwork with Matt the salesman over the phone because I live in Pittsburgh and I didnt want to sit in the car dealership for hours. Everything is approved as of Friday Saturday I call to pick the car up the salesman tells me hes not working has a family emergency which I completely understand. I call Monday about taking delivery of the car and Matt the salesman tells me that the owner of the dealership is selling the car as we speak . Remember all my paperwork financing insurance has all been approved all were doing is scheduling an appointment to take delivery. Maybe the worst dealership in the tri state area. Im sure the owner sold the car from underneath me because he can make a few more bucks. I dont recommend this dealership ...

Ch
Review №17

We bought a car off of them, had it less then 1 year and had it up there 4 times and its still not fixed and now wont return my call

Pa
Review №18

In the Market for a newer used car these guys are really willing to work with you and the cars are clean low mileage.

Ke
Review №19

Have you ever wondered why people dislike buying cars? Have you ever wondered why there are so many commercials that ridicule car dealerships for how they treat their customers? Castle Car Company is one of the reasons why these commercials exist. This is your typical dealership that could care less about their customers and standing by the vehicles they sell.I purchased a vehicle from Scott Janiel (owner) and Matt Cappabianco(salesman) in October of 2017. I had the vehicle serviced for the first time in March of 2018 at a service center near my home. When I picked up my car from the local Sewickley Audi shop, I was asked “Are you aware you are missing a belly plate?” Having no idea what a belly plate was, I contacted Castle Car Company informing them the part was missing off the bottom of the vehicle.The following is the response I received:“How do I know it didn’t fall off after you drove the car off the lot?”Really? I guess they thought I was attempting to scam them for an extra belly plate. Who wouldn’t, right? We all need an extra belly plate.After 41 days and 8 phone calls later, the belly plate was installed. I was told the job would take 5 minutes in prior phone conversations; however, I spent approximately an hour waiting for them to complete the job after driving 45 miles. You would think after confirming the appointment earlier that morning, providing Matt the time I would arrive; he would have mentioned that the mechanic would be on their lunch break during that time. I think they may want to consider enrolling in a customer service course or two at their local community college.Can’t wait to hear the dealer response that I’m sure will be filled with numerous excuses/ justifications to the events I have described and have thoroughly documented throughout the entire ordeal. It’s a safe bet that I will NOT be recommending Castle Car Company to anyone in my lifetime. Live and learn.

Jo
Review №20

Very dishonest dealership. They are layers. Sold a completely rusted car and hid the rust with thick undercoating. Dont do business with them they will rip you off. Complaint filed with BBB

Ry
Review №21

The owner is a great guy. Very trustworthy.

Mi
Review №22

Great people to deal with. Had what we wanted for the price we wanted and they worked with us.

Information
25 Photos
22 Comments
4 Rating
  • Address:2914 Wilmington Rd, New Castle, PA 16105, United States
  • Site:http://castlecarcompany.com/
  • Phone:+1 724-657-1551
Categories
  • Used car dealer
  • Car dealer
  • Used truck dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–9PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–9PM
  • Saturday:9AM–6PM
  • Sunday:9AM–4PM
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