AAA East Central is a really nice place with awesome people working there. I didnt have to wait or come back for what I needed, they helped me rite then. Their prices for insurance is awesome, its the cheapest place Ive found and Ive been through a lot of insurance companies. The only thing that has me kinda annoyed is that we have to sign in when u get there and then go back out to your car and wait til they call u. But AAA is a really awesome insurance company.

They never answer their phone. I needed a title transfer done and went there and they said they could not do it without the car there because the car was originally titled in another state . I had to use an independent which cost a bunch more. There is a benefit to having their service and I have my insurance with them but they had weird quirky rules that end up screwing you in the end.

Staff are very friendly and efficient. Always looking out for their customers. Been a member for road assistance now have my home n auto. Very satisfied with everything. I pass this on to others

This place is a little on the exspensive side especially if your not a member. But are great when you need a document in a hurry.

Super helpful as always! Super nice people!

Was refused a tow service because I have a dually truck. Been a customer since the early 90s and today am thinking of dropping them

PLEASE NOTE, THE OFFICE IS OPEN SATURDAY 9-1 GOOGLE KEEPS CHANGING IT AFTER ITS BEEN FIXED (3 TIMES ITS BEEN CORRECTED)

Was across from police stationHad a handicapped friend that uses a rollator walker need to talk with them about getting his vehicle out of impound

I love AAA auto insurance.

Very polite and friendly workers took care of all I needed to do thank you

Donelle was amazing and solved all my issues

Very helpful staff.

This place has always been good for me. Simple, fast and convenient. Always satisfied customer when I do business there!

Good place good people

They are on the more expensive side

Hours of service online different from whats posted at business

I have never had to pay for notary services with a AAA PLUS membership until today. Why pay a membership if you charge for services. What a rip off!!!

Very rude service; agents not friendly, never cared about customer, will not answer any questions over the phone. I dont reccomend this place to anyone

I really didnt use it but is nice to know i have it just incase

The customer service was so pleasant, helpful and respectful. So nice to be treated well. Thank you all.

Great service help you out excellent

Very helpful people

With covid going on your emergency road service is almost useless. I was very upset ay being steanded and your lack of service was horrible. the end of good service it [email protected]

It was good. Staff was friendly and professional.

Very helpful. Went above and beyond with their assistance and answering questions

This is the AAA main office in New Castle, Pa and provides services to the surrounding area. They provide everything from registration assistance, to insurance, to trip planning services.The people here were just fantastic. I cant say enough about how kind, helpful, and pleasant they were to us. The experience we had here is one of the reasons Ive been a SEE member almost 25 years. They listened, helped us with our needs, and set up a few additional transactions we will need to complete

Excellent, helpful staff! I appreciate AAA!

Not impressed in the leased

The Driver James from Castle Towing and Recovery was on time curtious knowledgeable and Very easy on the eyes.

They handle alot of are car stuff and help when we go on a trip. The people are nice and try to be helpful.

If I could give it a negative star, I would! Worst customer service by far! Lazy and incompetent

We use AAAfor our major vacations ie. Cruises or Europe.They always tended to our needs like it was their trip. Very pleased...

A Triple As membership sure does come in handy!!! ✌✌OUT!! ❤

There are still travel agents left in the world, and my local AAA provided me with one who nailed an awesome international flight, way better than I could find online. And my passport picture was free!!

Been AAA Plus member over 20 yrs.disappointed with office workers getting paid to STARE OUT THE WINDOWS INTO THERE LOT.WATCHING WHAT PEOPLE R DOING OUTSIDE

They are great they solve the problem for me

Not happy with there services been a member for over 38 yrs .the service has went down hill . Pd over $150.00 for one year membership for mine n husbsnd . We broke down over 200 miles from home. It took them it took them 5 hrs to find us help. We own a truck and they had hundred excuses why it was taking so long.It was 10 degrees out we were stopped at a place no area to stay warm. We literally froze till truck came. The man who came got us loaded, I got into truck, no heat on passenger side the windows were frosted on inside. Once loaded he was told we wanted to go on State highway no toll road because we did not have enough money to for tolls plus anymiles over 200 are automatic 4.50 a mile which you have to pay driver Cash plus tax. We did 200 to a motel a hour and half from our home because it took everything we had to do that. We had to rent a car next day to get home find part and tools to fix truck. The temperature had continued to drop the whole way there. The driver had no clue where we were going, we were heading west ended up 25 miles from Hagerstown, Maryland. Then we got to Beezewood on the turnpike for one exit then onto rt.30 west we drove the remainder of the way through the mountains.Still no heat from one route to another through several high mountains freezing. We got there at the motel at 4:15 am got unloaded. Got into room at around 5am checkout was 11am we tried sleeping to no avail. It was a horrible couple days..

People that work there are on top of there game. Very important things get taking care of an you dont have to worry about nothing. They do there Job well

Listening to Sister Christian while waiting isnt the least painful experience of my life, but it is OK I guess. And wait you shall. But the staff is friendly.

Very good with discounts for all your travel plans... especially Disney and Universal.

Saved me a lot of money

Great Service

They were helpful and getting me my license back

Extremely rude and unhelpful people at this branch. I regret walking through the door and having to deal with these people.

Great reception when i walked in the door...

The ladies in the insurance part of the AAA at this store have no customer service rude and it looks like they hate there job sad

Great place for the many services they have

Very friendly faces that work here. They do whatever they can to help you out. Most visits I find they are a little understaffed for the traffic that goes through their office.

Always helpful but always busy.

Do all my registration at AAA

Very helpful staff. Dirt cheap insurance.

Horrible service and waste of money

Not a lot of parking. Clean inside

Went here for a trip tick and renewal

Wait time was about an hr

Landmark of an Organization with Top-of-the-Pyramid Service.

So Diane messed up our name and we might not be able to go on vacation

Nice staff

Ive never had their insurance but it is a great relief to have AAA when driving an older car.

They always help me when Im in need. They do all they can.

Great deals!

Friendly, helpful service

Love it!!

Friendly staff

When I was there they provided excellent service.