Super rude and petty girl at checkout. I believe she had either pink or blue hair. My friend did not want to provide name and email for coupons, she was in a rush and just wanted to pay and leave. The lady demanded that she provided her information and when she finally did she rudely said “see that wasn’t so hard was it?” Absolutely so awkward and rude. Thankfully my husband wasn’t with us, she wouldn’t have been the only rude one.

This is the worst Sally’s I have been to. I spend a min of $200 a week at Sally’s as a local hair dresser and I called Sally’s tonight at 6:31 pm and spoke to a girl. I asked her what time she closed she said she would be open 30 more minutes she was closing at 7. I left vanceboro and hurried over. I arrived at 6:46pm and the door was locked. I called several times as I could see her inside. Finally she answered the phone I explained to her I was the one who called and desperately needed just 1 bottle of developer and explained she told me she would still be open. She said oh well come back tomorrow. I then asked her name because I wanted to speak to a manager she said I’m not telling you my name and my manager is sick so she won’t be here for a while. The rudest and worst experience I have received in customer service especially in this industry.

I have looked all over for these gold foil shavers and Sallys beauty is the only place that I have found in the area that carries them. Stores very clean and nice inside and seems to have a lot when it comes to hair and beauty products

Recently had a great experience at the new store. The associates were VERY helpful. My only suggestion is that they should post their hours on the door, especially since they now close at 6:00. PM.

Im honestly extremely frustrated with the Sally Beauty in New Bern. They have an okay selection, but they are constantly running out of stock and their sales posters are misleading. I couldnt even ask about the sale until I was checking out because the lady, who I assume is the manager seeing as she is there every time I shop and moved over from the previous location, is constantly disappearing. I stood there for 15 minutes waiting for her to come back out from the back as the other employee was checking out a long line of customers just so I could ask her for more information about the sale. During my last visit, she was rather rude, was on her phone almost the entire time, and even disappeared for a while. At the previous location, she acted as if my asking her to help me find some bleach was like asking her to build a house out of a bag of beans (she was on her phone the entire time, too.) If it werent for her lack of professionalism, Id consider giving this location a higher rating. However, I find it ridiculous that someone who seems to be managing the place cannot even manage her personal time separately from her professional time.P.s. the new store hours are not great for people who work long workdays. Highly suggest just ordering online.

Closed 10 minutes early when I drove there got there well before closing and drove 30 mins just for that store. Ridiculous.

Love this location. They have the best customer service. They are friendly and very helpful.

I posted yesterday that this location has a permanently closed note on the door. HOWEVER, I learned today that they actually moved. The NEW BERN store is OPEN in the same shopping center as Harris Teeter, Academy Sports, and Hobby Lobby, across the parking lot from Ross.

Second day showing up during hours visible on door. This day lady in back looked and cared less.

They appear to be permanently closed. What a shame, I loved that place!Edited to say I think they moved over by hobby lobby.

The employee are very nice

Great place, had everything i needed.

Came in to get mom some hair spray. They carried the brand shes used for the last 45 years. She was thrilled. Couldnt locate it anywhere else. The attendant was very helpful and friendly. Will be back soon to look at their beauty products.

Reasonable prices, good selections, and friendly staff

Went to the store today to purchase some semi-perm fashion hair color. They were out of everything remotely in the range I was looking for in several brands. I asked the associate if there was stock somewhere else in the store since the shelves were so empty. She explained (very nicely) that they only get stock shipments every 2 weeks, and that Id have to wait 7 more days for the stock to be on the shelves. I left disappointed.

They have answered all my off the wall questions and helped me with amazing results on my daughters hair color.

I shop here all the time. My only complaint is sometimes they discontinue products that one.might really like too soon and then you cant get it anywhere else.

The store was locked during business hours because the girl that was working this morning was busy grocery shopping at Wal-Mart!!!! I waited for about 15 minutes outside just to find out yall didnt even have the clipper blades that I needed. Nothing was in stock. This place sucks!!!!

I always go to this Sallys and the customer service is great!

Nobody will answer the phone! So i can buy something

Ok

Always new employees but usually pretty helpful

Good place for hair and nail products good pricing

Lady was a little rude just pointed in direction of stuff didnt really offer help

New location across from ROSS

Employees and management are unrestrained and not very helpful.