I went into this store tonight after my new iPhone had a SIM card issue and Gene helped me through the whole thing in no time! He was so kind and patient towards me and the other folks waiting and I cannot stress enough how much of a light he was in such an overwhelming environment! He had such a positive attitude and great sense of humor the entire time and he deserves a gold medal for juggling so many things with the grace that he did 😊

If you want absolutely zero help with anything T-Mobile related please go to this store, and ask for Taylor. She will do absolutely nothing for you. She won’t help and be super obnoxious all at once. I guess that’s why T-Mobile is not doing very well, I should probably switch services soon.

I was helped by everyone on West End Ave location. I got things resolved by Katie, Taylor and Michael. Theyre awesome!

Terrible service. Waited over 30 minutes just to switch a SIM card out. The T-Mobile employee responsible to help wasnt even paying attention at all to us but was flirting with some girls next to us. My SIM card wasnt even fully activated when I got home, so I had to do it myself.

Amazing the male worker his name started with a J, Was extremely knowledgeable and helpful

I had a stellar experience at this store! Alexx was really impressive! I’ve been a Sprint customer for many years and was concerned about its merger with another line, but I was hugely delighted with the prices and quality! This was the best phone plan experience I’ve ever had!

Made me wait outside in the heat because I didnt have a mask on. Coincidentally, this store is across the street from Vanderbilt University which today, in compliance with CDC guidelines, lifted their mask mandate. I can only assume that T-Mobiles crack team of top scientists know something Vanderbilt and the CDC doesnt and all of us vaccinated people should put our masks back on. Thanks T-Mobile!

Not a good experience at all, the salesperson I had did not seem knowledgeable and kept trying to upsell me. The manager (?) with the Karen haircut actually rolled her eyes at me when I asked the difference between two phones. When they tried to charge me more than the posted price for a phone I walked out and cancelled my T-Mobile service

It’s just before Christmas and obviously busy on a Saturday. The manager was great and let me know how long the wait would be and when to come back. It was a 40 minute wait by the way so I’m coming back another day.

Four years ago I had given this place a 5 star review. They had trained staff who went above and beyond the call of duties. But lot can change in 5 years. Now it appears they have just mindless busy bodies to fill up space. Really horrible service was provided on the pretext of preventing COVID 19. The people running the place appears to have no incentive to provide quality service. Maybe tmobile has fallen on hard times.

I went here yesterday for a screen protector since mine broke. They did it all for me! It took less than 10 minutes total (which I know because I put a quarter in the meter for 10 minutes and had 2 minutes left). I appreciate how they carefully handled my phone and made sure my protector was dust free and on there perfectly.

Your guy working 3/19/21 @630PM needs an attitude adjustment and a lesson on how to speak to customers. There are literally hundreds of places for me to buy an accessory.

Dude there seemed to really sketch me and give me bad vibes

Very helpful staff

After a all night vacation trek to Tennessee my wifes phone decided it was going to enlarge the screen fonts to where it was next to impossible to navigate. Henry was super helpful and took every bit of 2 to 3 minutes to solve her problem. Thank you for giving such great customer service and instant tech support. Saved our vacation navigation and selfie photo opportunities.

If your hours have been adjusted, update the Google Maps please. Annoying to get over there at 4:30 and find out you’re closed.

Customer service is not great

Literally the longest waits in this store. I appreciate them trying to deliver a good customer experience but when there are people waiting, you dont need to tell your entire life story. Are they paid in commission? There is always a horrible wait.The store looks nice though.

I was charged $20 to warranty exchange a defective smartwatch AND the replacement was a refurbished device. Im highly irritated!

Awful customer service. Do not go to this store, the one a couple hundred metres north of this one is way better.

Wow just wow. The manager here is beyond amazing and attentive to the customers. He helped me out a great deal. And when I came back he wasnt there but the rest of the staff were extremely helpful and kind. Kind to me,my kids and everyone that was in the store at the moment. They seemed to be laughing and having fun, which made the energy in their so positive and full of happiness. I strongly recommend this spot. Hands down the true definition of southern hospitality. Thank you guys I appreciate yall.

Excellent staff, very helpful and knowledgeable. Great service👍

The shop is very close to the Vanderbilt univeraity. So, it is really accessible to the students. The staff is receptive and knowledgeable about the services and products. However, the shop did not have stock of the high end phones immediately

Came in to switch my service over from another provider, and received excellent service! The team was great and getting everything setup was a breeze.

Great service. E.J. and the staff very helpful and knowledgeable about all products.

If I could give no stars I would. The staff was completely incapable of a simple plan change. They didn’t even bother to enter my information into the system and try. I left out of frustration and got it done at another store in less than 5 minutes.

This place is the worst. One in ten may be knowledgeable, and friendly. I dread any time I have to go in this store. It will be two hours and usually with minimal resolution.. it’s so frustrating. I only keep T-Mobile because of the lower cost.

One of the service reps has no chill (AA, big, athletic build, beard). Very rude and did his best to talk over me. I explained to him that I ordered my upgrade over the phone and was told to return my old phone to the store. This guy completely ignored everything I was saying and told me that I should not have even ordered over the phone and did my upgrade in-store (ok, so-it was an option to do over the phone & I did..). I then called t-mobile customer care and they advised me again to return it TO THE STORE. This guy apparently had no idea what he was talking about and kept saying I handle these all the time...blah, blah. He was wrong and rude. I returned to the store and handled my issue with the manager who explained everything perfectly and with much more patience. I can imagine that the first guy probably gets many complaints due to his foul attitude. Overall, this is my fave t-mobile location- just avoid the rude guy if you can

I love you E.J. I nominate you employee of the Millennium!! Theyre customer service reps in-store and over the phone are so freaking Awesome!!!! They are forever my cell phone provider.

I went to the store to add a line to my sisters account as an authorized user. The guy in the store kept saying well we can find something cheaper. I never said i wanted cheaper. I said I like to make informed decisions before I pay full price ($800-$900) for a phone out right. Kept stereotyping me I feel. Then he kept walking away to talk to someone else. But its OK because I went to another store and gave them my $800 for a new phone. They got my commission. 😂 next time dont underestimate what someone ha a by how they loom.

I had a great visit. Very open and friendly environment. The workers were very talkative and joked a lot.

Steve Smith at T-Mobile on West End in Nashville is absolutely the best. I MORE than highly recommend him!!!

Great place to get phone service and find a phone thats perfect for you. Service is top notch.

Leonard went above and beyond to help me switch to Tmobile. I could not have been more pleased with his professionalism and customer service.

Worst store experience ever.More than one years ago I and another authorized user in my family plan went to add a line. HORRIBLE waiting.Yesterday and the day before yesterday I went to this store to consult about how to change the size of my sim card. This store and T-mobile customer service have given me wrong instructions twice. When I was frustrated at the third attempt in their store, the attendant said to me repeatedly I need to protect my job and would not listen to any further questions. I got the message and left as he wished.It is important for me to get the correct instruction. I want to save time for both of us, and I need to save time for other people on the plan who are assisting my effort. I can understand that people make mistakes and do not always familiar with every aspect of T-mobile service even if they work there. I can also understand the big demand for the store to observe Tennessee law. However, none of the above is an excuse of being hostile to your customer.Every person has their important things to do in life, and protecting your job is only one of them. This store wasted my time and effort unapologetically.

Quick service and friendly staff!

Super friendly staff/Quick Service/Very Clean Store/Well Advertised/Easily Seen From Street/Parking in Rear and Front!!!!

PHONE COMPANIES SUCK SO BAD. JUST BECAUSE EVERYONE USES THEIR PHONE AND CANNOT GO WITHOUT IT DOES NOT GIVE TMOBILE OR ANY OTHER CELLULAR COMPANY THE RIGHT TO NOT HAVE THE EQUIPMENT NEEDED OR TO BE CONSIDERATE OF THEIR CUSTOMERS. WILL NEVER GO ASK FOR HELP IN THIS LOCATION AGAIN.

Slow staff! Hard to find parking. Often staff has to order items, as they keep little in stock.Disappointing, as their Antioch location is larger, well stocked, and great employees!

Awesome sales people ! Very clean store I was dealing with the foreign Representative he was cool very knowledgeable about the service and products .

Don’t go there the staff is unprofessional they lack of experience and they don’t care about customers

Very prompt and professional. Ill patronise them anyday

Nice group od people. Fixed my problem quixkly

I had a nice experience. The staff was great!

They always have a way of helping out with my cellphone service and they are very helpful

PLEASE DO SOMETHING ABOUT ALL THE WAITING OMGGGGGG!!!!!! HIRE MORE QUALIFIED PEOPLE THAT CAN GIVE GOOD CUTOMER SERVICE AND SPEED TF UP IN THE PROCESS

Great people, very attentive assistance. Fast replacements too!

If I could give it 0 stars, I would. All other scathing reviews are point on. This place does not deserve any positive ratings. I was helped by Mauricio and Steve.On 16 November 2016, I went to this store and asked to buy a new phone and a new SIM card for my old number and services, since I had just lost my phone while on a trip to Nashville. With my consent, the service representatives ran a hard credit check on my account to hopefully provide me a monthly payment plan for my new mobile. Despite my class A credit rating, they could not provide me a monthly payment plan because I would have to wait 24 hours after the credit check to receive a mobile phone on the monthly payment plan. I was not told this condition before the store ran the hard credit check on my account! The store reps were either misinformed or incompetent because I stated clearly at the beginning of my interaction that I wanted a new phone immediately, having lost my existing phone while traveling in a new city and could not wait 24 hours for the new phone.I finally received a Samsung Galaxy S7 phone, having paid for the entire phone in full through my credit card. The services on the phone worked fine in the store but stopped working a few hours after I received the phone. Apparently, this was because I was upgraded to T-Mobile One plan without my consent and after I explicitly asked to not change from my older plan since it takes 24 hours for plan changes to be fully active.I traveled home from Nashville to Pittsburgh on 17 November 2016. I went to the T-Mobile store in Oakland Pittsburgh on the evening of 17 November. A service representative at the Pittsburgh store changed the SIM card, but it stopped working again within a few hours. I went back to the Oakland T-Mobile store the next morning and was told that certain services like data connectivity had been mistakenly turned off on my account as well as on the 3 other accounts in my family plan. How could data connectivity be turned off on any plan when all T-Mobile plans boast of unlimited data?! I returned the Samsung S7 phone to the T-Mobile store on this occasion, but was told that I would be charged a $50 restocking fee for returning the device which had proved useless to me for the few days I happened to own it. This level of incompetent service and brazen money-pinching beats Comcast service to the bottom. I hope T-Mobile rethinks it customer service design, but I am not going to hold my breath on this one.

We came in at 6:15. There were 3 people waiting. IT HAS BEEN AN HOUR AND cOUnTING. SERVE ME NOW OMG this is ridiculous. honestly, this girl cussing out the employee is my influence. like pls and thanks.

Keith is a rockstar! Great service and support.

If you dont like Tmobile thats ok. Because noone said you had to like but if you cant say good things just dont say anything. Because im sure you had a gun to your head and was forced to accept tmobile. I would be willing to bet you got shut off cause you couldnt pay the bills.

Pretty nice staff, got the replacement phone I needed

Had a great experience with Leonard H. Thanks, Leonard!

Been a customer for over 12 years now !

Very helpfull and friendly staff...phones too expensive

Good service. Company store

Very rude to customers like they dont care sad they just give anybody a job

Was not fascinated with the service that was received nor how the representative spoke to a client over the phone.

Amazing staffKeRo is the experienced rep

The employees here are rude.

Super slow customer service, took me 15 minutes to pay a bill, I guess paying cash without saving ur card in their system is harder, is it hard to put a machine to take my cash🙂

I got a new phone and went to this store to get my data transferred from the old phone to the new one and the guy told me that the machine they used to do this was broken. I had to go to other store and they told me that the machine was not needed. This process is tedious and takes time, so the person at the other store didnt want to do it because of that. Luckily the store at Green Hills did it, it took about 45 minutes.

Excellent Customer Service !!

Very courteous, and very helpful

Good customer service.

Great customer service!

Slow, under-staffed, under-stocked, overpriced and untrained.

Very rude staff,

Ignored by staff

Good service

Not professional at all

Great

Good

Love T-Mobile!