This BMW collision center is absolutely awful at communicating with their customers. No communication whatsoever and the car is overdue by almost a month. Would not recommend this place of business to anyone looking to get their car back on time or people who would like updates on the car and good customer service.

The Tulley Collision Center repaired my 2011 GMC Sierra. I damage the right rear quarter panel. They had to reshape the the panel, fill and paint. Came out perfect. Thank you Rick, Ray and team, you guys rock!

Simply amazing experience. Holly handle the claim from the beginig till the end with ease. The body shop and paint shop made my truck look like nothing ever happened. I had a ding that took off the paint right above my driver side door handle and a gouge on the passenger side in between the windows on the passenger door pillar. The only one thing I wish happened was a day to day progress report on my vehicle. Holly mentioned that the messaging system was acting up that week.

Always a pleasant experience, even when it is a painful process to have repairs done. They make the entire process painless and seamless. The drive from MA is worth it!Regular updates on delivery: the pictures were great to see the status too!Kayla is amazing and always super responsive.Highly recommend the Tulley dealership and body shop!

I needed some body work done on my old BMW following a collision. They did an excellent job and were patient with me with all the questions I had. The service was done incredibly well, and my car looks like NEW again. It looks and drives far better than a 12 year old car should! I picked up my car after dark, and even under the lights in the parking log, I couldnt help but smile when I saw how great the work came out. Washed, buffed and detailed.. Its like a brand new car.

Kayla did a great job of keeping me informed of my vehicles status throughout the repair process! The work was done very thoroughly and the end product is exactly what I hoped it would be!

From the start of my claim until the day I picked up my car Holly and the service team provided excellent customer service and communication! I received pictures and communication about my car daily. My car looks amazing and I will use Tulley for allMy needs in the future.Thank you again !

I tried to give Tulley a second chance. A few months ago I took my car in for repairs and they painted it the wrong color and had to redo it. This time, I was told the repair would take an extra 4 days. Turns out it was only 3, but they never notified me that it was done nor did they update their online vehicle tracking system. So the insurance company wanted me to pay for the extra day of rental.Also, there is a serious lack of communication between their service and collision departments.

I brought my 1992 Mazda Miata in for reconditioning. While the car had been garaged every winter the paint and body showed the wear of 28 years of use. After extensive body work to remove the dings and dents, the car was fully repainted, new windshield installed, carpeting pulled out and cleaned, multiple trim pieces replaced, and new radio put in. Throughout the process, the manager Rick kept me up to date with the progress of the car though emails, phone calls, and pictures of the car at various stages of the process. I now feel like I have a brand new car again! In short, I am extremely pleased with both the process and outcome of the reconditioning. Tully was thorough and professional throughout the entire process. Highly recommend!

Had body repairs done on two vehicles. Excellent communication and coordination with insurance and getting work done. Repairs and body work were superb. Very satisfied and impressed with communications and photos of progress thru the process.

2nd time using this shop. Would highly recommend. Did a great job and made it painless. So easy.

This dealership is awesome! Went there after my mazda was rear-ended. Cliff from the body shop is an unsung hero - he did SO much behind the scenes work with the insurance company to pull everything together so I could get an OEM bumper, not an aftermarket, at a fair price (insurance wouldn’t cover all of it). Bumper and staging looks great. They also worked seamlessly with Enterprise so you can get your car rental right at the dealership. They made the whole experience as least stressful as possible. Highly recommend! Will definitely be going back there for any future car repairs!

I had a great experience with Tulley. I selected them through my insurance and within less than 24 hours I got a call from them to set my appointment up to to inspect my damage. Once I got there the car was inspected quickly and I got a written estimate within a few minutes. I was also told how long it would take to fix my car. The estimate was sent directly to my insurance company who approved and paid Tulley directly. Tulley even called Hertz and arranged for a rental car to be there when I dropped my car off. I was told my car would take 3 days to fix but they finished it earlier than expected. When I got my car it looked fantastic. Without any extra charge they fully detailed my car inside and out. I totally was not expecting that. Customer Service was excellent throughout my claim process. It is reassuring to know that if I have to use their services again they will do a fantastic job.

Best customer service and accommodating associatesI have ever had the pleasure of dealing with.

I first came here in 2013 after a bad accident, and having a terrible experience at the first place my insurance sent me too. Tully was amazing then and continues to live up to that standard. My most recent claim was in 2019. From start to finish, they are helpful, expedient, courteous and forthcoming. it is easy to schedule for the appraisal and they work hard to make you comfortable during your wait. They do impeccable work. Everything looks brand new when it is done. Holly in particular is wonderful! they will email and text you pictures throughout the process as well.

Brought my 2019 Black Ram Rebel in for some damage from a shopping cart on a Monday. Got it back on a Thursday, freshly cleaned and you would never know that there was a 4 inch crease in the door which was scratched down to the paint. Pictures a long the way, and great staff as well.

Holly Roderick was awesome! She was so very helpful throughout the process and kept me updated daily. Mike, the mechanic, was awesome too. When I first arrived and did not know where to go, he drove my car into the garage himself and was very kind when he reviewed the damage. My car was returned to me spotless. I highly recommend Tully!

I crashed my brand new car and chose Tulley Collision Center to get it repaired at. They did a fantastic job, communicated in a very timely manner, and provided updates along the way. They’re great and I highly recommend them, I just hope I won’t be seeing them again anytime soon :)

The team at Tulley collision took great care of me and my car - excellent communication from the manager Rick made the whole process smooth.

No, I will not waste my time with these clowns again. Luckily it took only one visit and few e-mails to figure them out.I came in with insurance estimate and asked them to repair car I am leasing from Tulley. Even before taking look at the car man started negotiating parts and labor with me, not insurance!The other shop that comes highly recommended took the car, took estimate promised to install genuine BMW parts, got car back to me in four days looking like it just came from showroom.Happy I found them.

My experience with Tulley Collision Center was unbelievably terrific. Not only was everyone so nice and pleasant to deal with (namely Dano and Olivia), but the level of professionalism took me by surprise. What amazed me the most was getting daily updates, together with pictures, of the progress of the body work being done to my car. They really did treat me like I was their only customer, and I certainly know that wasnt the case because I had to wait a month to even get my car in to be fixed.

Tulley Collision Center is awesome!! They did an expert job repairing my car. The staff was professional, friendly, and communicated well throughout the entire process. Thank you TCC!!

Outstanding experience with the body shop. Friendly and informative service from Holly and the staff, updates with photos of the car in process, and the car looks absolutely like new.

Had a great experience at Tulley Collision Center. Very attentive and professional employees who made the process very easy.

Great communication, very friendly, prompt work. Thank you!!

Brought my vechile into Tulley and they went above and beyond my expectations!!! Only owned my brand new Mazda6 for a few months when I had an accident backing out of my garage not knowing the back door was open, damage was located inside the vechile in a very difficult spot, was told by another collision center it couldn’t be fixed and would need a new door which would then make my insurance go up. So glad I decided to call Tulley, they took on this challenge and not only fixed it but did it in just 2 days and I was able to not go thru insurance!! It’s like the damage never happened, beautiful job!!! People there were very friendly and easy to work with. Highly recommend this body shop!!!

AVOID at all costs. These guys are a joke. If they tell you your car will take 10 days to fix add on another 2-3 weeks. They tell lies to your insurance company to make themselves look good and take no accountability for delays caused by their own lack of time management, parts ordering etc... They will blame you (the paying customer) for everything. Rick the body shop manager is the most arrogant and classless person Ive ever spoken to. Zero customer service skills and wont admit fault when there is clear evidence against him. Bottom line, go find a body shop that treats their customers with respect and dignity.; DONT go to Tulley.

I was so sad when my beautiful BMW 135i got rear ended. After going through my insurance company, I had told them I wanted my car repaired at Tulley Collision Center because of the great service that I had recieved in the past. I dropped my car off the next day where I was pleasantly greated by Kayla. She gave me a great feeling that my car and myself were in great hands. She set me up with enterprise and I was on my way back in business within minutes. As my car progressed at the shop, Tulley began to send pictures of the work that was being performed. I thought this was a great feauture seeing I was already having seperation anxiety at this point. Kayla had contacted me the following friday to inform me that my car was ready at my convienence and that it looked great. When I arrived at Tulley and saw how great my car looked I knew immidately that I had made a great choice by letting TCC handle my car. As I was crusing away from Tulley, I thought to myself I definately dont want to get rear ended again but if it does happen, I look forward to do businness with Tulley again. Kayla and her team really made this terrible situation into a great experience. Thanks!

Fantastic