The people were so friendly there, so accommodating. I was alone with my two young children and they joked and laughed with them, letting them be their “helpers”. I felt confident enough to leave my purse in the car while they serviced it. Never thought twice about it. They were efficient, quick, and even sent a video detailing what they examined on the car, in addition to the work I was there for. They also have an amazing kid’s room, where I can let my kids run around or watch tv while we wait! It was so much easier than I anticipated, and I would do it all again tomorrow if I had to. Recommend 100%!

Todd is phenomenal. He was very professional and helpful. Josh explained the different diagnostic codes to me that were showing up on my Honda Civic. This was my first time using Honda service and I’ll definitely be back. They take care of their customers and keep them well informed.

Working with the service department at Honda Morristown is such a customer friendly, efficient experience. Todd Jordan was very helpful and thorough during my appointment. All around a very easy and stress free interaction.

Excellent, professional service and staff. I appreciate them doing it right the first time, explaining what needs to be done and then exactly what they did and what they found. Assigned tech was Matthew. The service advisor, Darryl, was easy to talk to, down to earth and explained everything in detail. Will definitely be back.

They do a great job of telling you what you need and don’t push you to pay for more than you can. They are honest and despite being very busy, they take their time with and treat customers like family.

I went to have my oil changed and my tires rotated. They did an excellent job. Todd Jordan made sure the service was fast and went the extra mile to make sure my car was in tip top shape. I would recommend Honda Morristown to everyone that I know. They always make sure that you are taken care of and treat you like you are important. I will always take my cars to Honda Morristown for anything that I need because I know I will always be taken care of.

Kiki was very professional and she went out of her way to take us to the store and then she came and got us. What a wonderful person. We had a wonderful experience with her.The only negative was it took 2 hours to do an oil change and tire rotation.

Very efficient service dept. I had routine maintenance service performed while I waited. Very happy with the very courteous staff and service provided.

While I was traveling on vacation from Ohio to North Carolina my car stopped working at a rest stop in Tennessee. AAA determined that my entire key switch assembly was broken and therefore I needed to be towed. They recommended the local Honda dealer in Morristown….. and I’m so grateful for that! Within 24 hours they assessed the problem, ordered the parts overnight and installed them … and I was back on the road. Todd, the service advisor, was so caring, professional and efficient! This was a very positive experience, especially since I was traveling alone and fearful that a repair shop would take advantage of me financially. I HIGHLY recommend them!!

As a dealership, they are great! But for oil changes, Id go somewhere else. Even with an appointment, it took an hour and forty minutes; the lady in line ahead of me waited more than two hours.

This will be the third time I’ve used Honda of Morristown for service. I had my oil changed, along with brake fluid, and tire rotation and the experience was great from start to finish. The scheduling process was easy, the service advisor was knowledgeable and professional. I would highly recommend this dealership.

Very professional, thorough and detailed inspection of everything. I was very impressed with the video inspections and reports. Bought my vehicle here and will continue to receive services here.

Great customer service experience! Super kind stuff. I’ve had an emergency and they went above and beyond to be able to fix my car so I could get home safely.

Todd is always super helpful. I highly recommend anyone who needs their car serviced to Todd!

Have had 2 service appointments (oil change) since purchasing our used vehicle. Both were set appointment times, and both times after 1 hours wait I had to go to the advisor to get an up date as they had 0 communication updates. Total time spent for 1st visit was 1 hour and 40 minutes second visit was 1 hour and 20 minutes for a simple oil change only service with ZERO communication from the advisor. I will use my free credits and pre purchased oil changes but will not return after they are completed.Being a former service advisor for NISSAN this would have been unacceptable customer service

I was very pleased with the service I received from Bradley he is professional and very thorough with his quality of customer service experience and knowledge. I was very happy he helped me with my service.

I always love going to Honda Morristown! In my opinion, they do have the best Service Department.

I like that the service people show my car and check out my car and I could see what he was doing like the video time.and everyone was nice and friendly, I was very pleased.

Darryl Setsor took great care of me as a service advisor. Kenneth Hinkle kept me informed via text to send me a video and quote. A very professional experience.

Amazing service Very professional and on time. BRADLEY BIBLE was amazing. Will be back definitely for future business.

The service was very good. We were treated like we were appreciated.

Gareth Rowlands the Service Director at Honda Morristown was very professional and I appreciate his help with getting me into the Service Department and getting my regular maintenance done on my vehicle. I could not say enough how much I appreciated his professionalism with my last visit to Honda Morristown. Thanks Gareth Rowlands I appreciate you very much!!! ⭐️⭐️⭐️⭐️⭐️

Darryl is the very best! Ive been working with him since 2008 and prefer to work with NO one else when it comes to the service of our Civic, Pilot and now our newest Odyssey. Super thankful for the quick oil change!

We bought our Honda Odyssey van new in 2020. With that purchase came several free oil changes. In which, the 1st 2 were free. The 1st took 4hrs 15mins. The 2nd took approximately 3 hours to complete the oil change. Upon the 3rd free oil change I was informed that I needed an alignment and an air filter that was filthy. Somehow that cost me $280. Okay. 1 off. 4th free oil change I need my tires rotated for the 2nd time. Also there is a factory recall with the computer and Bluetooth audio system... a factory recal... $419. 5th free oil change turned out not to be free at all so I was talked unto buying 3 MORE free oil changes. But THESE were special because they came with free rotations as well. Suspect... but ok cool. Oh yeah I had additional recall this time with the lift gate. $372. Nice, but I got the 1st extra free oil change in. Nice. 2nd (6th) free oil change Sir you really need an alignment. True. I can see the wear there. Acceptable. $219. BUT WAIT THERES MORE. I also need 4 new tires... and ANOTHER air filter... and cabin filter.... AND Transmission fluid change (we are at 29k and the manual online and in my glove compartment say to not open it until at least 90k)...AND a brake fluid change as well (Manuals both say 45k if ever and is heavily used)... AND a Fuel Injection fluid change that I cant even FIND in the manuals..... oh but heres the best part... if I dont do these, it will void my warranty completely. Even though both manuals, online and in my glove compartment, and the dealerships website say that to void the factory warranty you must install after market parts that result in a catastrophic failure.... $1200... that what they wanted on top of the $219 for the actually needed alignment for a total of $1490... before taxes... for my 6th free oil change. So 6 free oil changes end up costing me $2,561 in 18 months of ownership. And I will conveniently leave out the fact that not 1 visit lasted shorter than 2hrs 20mins. All times there averaged out 4 hours and 22 minutes for each visit... for... a.... free... oil change.

Fuel pump factory recall was done quickly and thoroughly. Darryl Setsor is always friendly and professional.

Tyler was very professional and spencer got the financing done very qiuck and everyrhing was a grade A

Everyone in the service department was very knowledgeable and courteous...the only problem I had was the wait...I was there a little over 3 hours...I had an oil change, tire rotation and had my brake fluid replaced and they were very busy by the looks of it...Ill definitely be going back...👍from me

Not to happy. Paid to have brakes and rotors put on my car and waiting to take it bak in because my brakes sound awful! Brand new so called brakes and rotors. So we will see.

Brad was professional and courteous. Great place.

I arrived early for my appointment for an oil change. I was told that I also needed my break fluid flushed, tire rotation, and wheel alignment. I asked how long all this would take and was told an hour and one half. More than three hours later I asked when my car might be finished as everyone but me had been tended to regarding service. I’m sure the work is fine, but when you go in for an oil change that’s all they should do. Have me re-schedule for all of the rest. I did not have three hours to just sit there and watch, repeatedly, The Price is Right and Honda programming.

Todd at Morristown Honda was very helpful. I was in and out in a timely matter. The service department always takes good care of me.

They were very professional and got me taken care of quickly

Todd Jordan is always professional, efficient and helpful when I take my car in for service.Customer service is excellent @ Honda Morristown.

Honda Morristown is a good dealership with good people. Darryl was very helpful, nice and easy to work with. I will definitely go back

Wonderful experience with this dealership. They are always willing to go the extra mile to make sure everything is taken care of for me. Love the customer service. Top notch operation.

Brad was great! The technicians took great care of my car and fixed every issue I had!

Always treated respectfully and made to feel important.

Very polite, met me at the door, honest deals And very kind people. This is the kind of people that you want to buy vehicle off of and that is why I will trade my vehicle in here once I do. You should always ask questions about any services being done to the car and about anything you don’t understand. They took the time to explain any questions I had.

I actually done everything online, and texted the sales reps to find the perfect used vehicle for my husband. Tyler, one of the sales reps helped me to find the best one at a great rate. Overall I was very satisfied with the truck and service. Would do business again!

Nice waiting room. Free coffee and drinks.

Daryl and hid technicians have always been excellent and very concerned about you and your vehicle..I moved to here from phoenix, and have always been impressed with Daryl, and will continue with Morristown Honda because of Daryl

Darryl Sestor is so professional and nice I request him very dependable and knowledge in what needs repaired we own two vehicles purchased at Honda of Morristown A big Thank you to the techs they have kept me on the road for 20 years

Had warranty issue on door actuator for 2020 Honda Accord. Told to expect part and repair in a few days back on January 6. Didnt happen until Feb. 8. Was promised a check-on-it and call back a few times - didnt happen. Had to force the issue to get it done. Their admin follow-up was poor, work quality seems good.

Service time was quick. Vehicle was clean, no dirty fingerprints.

An amazing dealership to go to and have my Honda serviced. Always very professional and Darryl Setsor goes above and beyond to help every customer. Always a pleasant trip. Will continue to have my service work done at Honda of Morristown!

Brad was very helpful and answered all of our questions I had. He did an excellent job.

Amazing service at the service department! They got the part in and put on the car in the amount of time they said it would take. Great job!Thanks

Brad was very helpful in getting my car up and running again. He is very professional. And a good personality, we need more people like him

I went in to have my infotainment screen, dash screen, and backup camera fixed. All went out simultaneously. They convinced me I needed additional services. They told me the additional services would be preformed at the same time as the repairs I had requested and wouldn’t take any additional time. I was told it would all be done in an hour and a half. Nearly three hours and $300 later, my issues still weren’t fixed. They told me they didn’t have time to fix what I came for although they apparently had plenty of time for the additional services they suggested. I took my car home and my husband had the other issues fixed in about five minutes. So, basically I wasted my day off and $300 for nothing. My husband and I have tried contacting the manager multiple times, but no one ever returns the call.

Went to get my brakes replaced, but had other work done that needed tended to first. Definitely glad they found the other small things that needed to be taken care of because I probably wouldn’t have known. Very professional.

Service was good and as promised... I came in for an oil change, scheduled at 11:00 am, service was completed at 12:55. Disappointingly slow.

Always friendly, professional, and prompt service! Staff keeps customers updated during service. Wouldnt take my CRV anywhere else!

Regularly take my car to Honda Morristown for servicing. They’re always helpful and very efficient. I drive over 30 minutes to have my car serviced here and won’t change that!

Darryl (service technician) was very helpful and friendly.

The service personnel were very friendly but as one of the workers told me, the corporate directive wants them to schedule appointments to close together resulting in LONG wait times. My appointment was at 12:45 but I didn’t leave until close to 3:00 for an oil change and tire rotation. There were others that had been there for 4+ hours. Shame on corporate / management for not listening to the workers!

Brad was very friendly and helpful. And the service was on time!

Darryl provided excellent service and communication throughout the repair process. The van is driving great now. Thank you!

Service was good.Questions answered. Took longer than I expected

Brad was fantastic and very helpful during the service process and repairs on the van. And very helpful with our warranty claims.

Always enjoy having service performed by Morristown Honda. I always get excellent customer service from Darrel Stetser.

Fantastic service and very nice employees

Waited 2 hours for an oil change with an appointment. After 2 hours i got up and asked how much longer and the guy had my paperwork sitting on his desk, not finished, but was texting on his phone.

I made an appointment for 9:45, arrived at 9:30 and waited in the waiting room until almost 11:30. Very disappointed.

We had a battery emergency and Honda of Morristown got us in the next morning. Brad Bishop is our service consultant and goes over every aspect of our Honda Ridgeline service so I know exactly what is needed now and in the near future. His guidance keeps our Ridgeline in excellent condition. Also, Kudos to Jamie, the sales person who contacted us about our 2013 Ridgeline. He discussed Ridgelines with me and let me do a test drive. It appears a new Honda Ridgeline is in our future - way to go Jamie. Thank you to all who keep our and others Hondas going.

Love going to the Morristown Honda, Todd is awesome and amazing service!

I arrived early and despite the inconvenience, everyone seemed happy to help me right away (my bad lol). I’m nowhere near knowledgeable about my car, and they were very good at dumbing things down and being transparent with me. I was in and out in under an hour, even though it was busy. I’m not exactly well-to-do and I feel like it was money well spent if that tells you anything haha. This ‘04 Accord has had 3 owners including myself and it’s only ever been serviced at Morristown Honda :D

I went to get my complimentary oil change which consists of a year of free oil changes after I purchased my car. I have a Nissan Altima, I asked another question about my radio, I’m not going to use names because it’s no big deal.I asked why my radio was turning up when I was turning it down. But, he said he’s not familiar with Nissans(remember this at the end). So, when they were finished with my car, to my surprise I had to pay for a tire rotation which they didn’t tell me it was going to be the price of an oil change. I guess that was a trick.The same guy that said he was unfamiliar with Nissans told me that I needed tires and he owns a Nissan Maxima suggested I buy all four new tires because the low profile tires don’t last. He knows about Nissans now🙄 Trying to get me to get new tires for $800-$1000 dollars. I’m not going back to this dealership. After money.

They were very nice and helpful, and did all that I asked.

My experience once again was really bad. I was contacted Friday afternoon at around 4pm by Todd Jordan. He asked if I could come in at 10am Saturday instead of 8am (time of my appointment). He assured me that by doing so they would have me out within an hour and a half. I waited in the lobby for 1 hour and 45 minutes. I decided to check with Mr. Jordan on my car. When heading to the service dept I could see my car parked in the lot. Come to find out they had not taken it back in right out 2 hours. I told him I needed to speak to Josh Buchanan immediately. He said he was at home, but would get him to come back in. Apparently Josh put my tires on himself. Then it was aligned. I came in at 10 til 10am and left at 1:03 pm (over 3 hours later). This was more than double the time I was told and after I did a favor by changing my appointment time as a favor. Poor business and awful service by your dealership and by Todd Jordan/service technicians.

The salesman are the most unprofessional group ever had to deal with. One in particular would not leave me alone after asking several times. Will never use this place again.

Trace was great helped us find a great 🚗 that fit all our needs

Darryl is great service advisor and primary reason for returning to receive servicing here.

I have been to Morristown Honda twice now. First time I was told I had to have an extra service done (went in for oil change) or it would void my warranty. Found out later from another dealership it was way before needed. Second time I needed 2 tires and a wheel. They gave me a list of things wrong with outrageous prices and said it would be 2-3 days and they had no loaner available. I took it next door to the fast tire place. They had me back on the road in less than 30 minutes. Also told me my sensors where fine. My husband bought the wheel online for a fraction of the cost, we took it back to Fast Tires again less than 30 min. 2 new tires and a wheel. Sensors and everything else work fine. Morristown Honda are liars! Be warned. Go to Fast Tires for tires or drive to Knoxville Honda they have never done us wrong.

It has been a horrible experience there i have fought with them for 3 weeks trying to get there issues fixed with a van I just financed they sold me a van with a cracked axle and bad strut me and my finance company fought with them to get it fixed they said they fixed it but now everytime I push the gas petal it pulls to a side took it back told them they said just an alignment so they do that or say they did and its still doing the exact same thing. Theyre liars.

Kind and courteous staff, will work to get you the best deal. Have purchased four Hondas from them and love all of them. Still have 3 now and just purchased a 2020 Honda.

Tyler tunnell is great went out of his way to help me with a car

The serviceman was polite and nice. However, it took a long time for the service.

Did a wonderful job as always fast friendly

Harvey at Honda Morristown took great care of me and put me in the vehicle I wanted. The process was very fast. I love my CRV!

Everyone here has been nice you feel welcome

Had a great experience Brad in service is great

Took a hit on my credit score submitting an application for a vehicle. Was in contact and had an appointment today. Drive up to get it(risk my health and the heath of my family with covid) and they auctioned it last week. Wasnt told. Stay away from Clint. Highly unprofessional. Ill take my 5k elsewhere.

The folks here really made sure I was taken care of, nothing but satisfied with my experience.

Very disappointing. My appointment was at 1230pm. I arrived around 1220pm for an oil change. It was 215pm before I was ready to leave. I could understand maybe and hour for an oil change but 2 hours.

Very through and professional

Always friendly and fast with services!

I’ve bought 4 vehicles from here, probably won’t be my last. Love my 2019 HRV EX, as well as my 2019 CRV EX-L, loved my 2013 Civic LX 4D and 2014 Accord LX 4D. Nice employees, always have the car you want, just overall amazing.

Great people!

Everybody was so nice and so helpful Brad was so nice and helpful

They were very helpful and were able to get me back on the road quickly.

Charged me for un-need service without telling me and charged my credit card twice for the same work.Still trying to get that resolved.Wont ever go back for service again.you do what you want, you have been warned.

Bought my last two cars here. Went in for oil change and tire rotation. Todd Jordan was very professional and did not pressure me but clearly went over my cars critical components and advised me in making decisions.

Darryl is Great!

Took to long slow

Excellent

Todd 👍🏻

Great service and very helpful

Friendly and professional

Great staff

Great bunch of people!!!!