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Chevrolet Service
5320 W Andrew Johnson Hwy Suite B, Morristown, TN 37814, United States
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Chevrolet Service
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Ka
Review №1

Everyone was so nice and the experience was great. AL is so pleasant when you first walk in and he greets you. I will definitely be back in the future.

Da
Review №2

Great place and people. They made the buying experience awesome, thanks Spencer and Michael!

Ra
Review №3

Made an appointment to get some repairs on my daily driver, currently driving the vehicle. The soonest they had was 2 weeks out. Drove the car in on the appointment date and time and it was not even looked at for two days after the appointment date. Repairs suggested totaled $4600. Was not given an itemized of each repair cost verbally or on paper, decided to get a second opinion. Still had to pay $169 for the diagnostics.

sh
Review №4

Brian our service adviser never contacted us back about our vehicle kept it for over a week when just running a diagnostic test on it. When the bill came it showed he replaced a battery an coil pack of which we replaced ourselves in there parking lot. We called daily an never got a real response problem was never solved. I wont be returning wouldnt recommend them.

Su
Review №5

Very professional, real cars guys, very knowledgeable about their product, top notch service department, would definitely buy from them again. Thumbs up!!!

Pa
Review №6

Had a wonderful experience. The service manager is professional and the team did an awesome job. Highly recommend.

Je
Review №7

I was greeted on time with a smile by the mechanic and was taken care of promptly and professionally. Even though they had quite a bit of work to do on other vehicles the wait wasn’t terribly long for my car. Thanks Morristown Chevrolet!

Sh
Review №8

I am so excited to be driving my new truck and thanks to John Phillips and all the others that had a hand in it, I was able to walk in looking and drive off in a new truck!! I love the service John gives and the quality of work he provides.. I absolutely would NOT go anywhere else (unless of course John were there)!Not only did they sell me a like new truck, but John provided a FULL tank of fuel, new wipers, a detail job and some excellent after purchase tips and care. He is my #1 go-to car guy and I have never been disappointed with anything he has sold me.

Ra
Review №9

I was a little early for my appointment but they got me right in. Friendly and excellent service!

Ji
Review №10

Very good service, would have been 5 stars but had long wait because short on people. Its an epidmic thats everywhere so I am not complaining, I understand their difficulty. Probably be 5 stars next time if people start showing up for work again.

Sh
Review №11

The service manager Charles is truly a stand up guy. He offered 2 free car details and 2 free tire rotations to make up for a longer than normal wait time. Thanks Charles

ro
Review №12

Good service and friendly folks. Bought vehicle there also. A +++

Do
Review №13

I give Morristown Chevy a 10 all the way around. John my service consultant is the best ever!

Sh
Review №14

I had a pleasant experience. Will definitely go back again. Thank you for treating my vehicle and taking care of it.

Bo
Review №15

I was able to drop my vehicle off, ruin some errands with my wife and pick it up at my convenience. Everyone there is friendly, knowledgeable, and ready to ask any questions I may have about keeping my truck serviced. Great Experience All The Way Around.

Ma
Review №16

I was a first time customer and they were very nice and courteous and friendly excellent staff.Especially John and Gary

jo
Review №17

The service department at Morristown Chevrolet is 5 star. Did all I ask of them and more. Especially Charles. He went out of his way to get my car to me today. As a service Mgr he even did some of the work himself so I wouldnt have to wait another day. Also Al deserves praise also in keeping me informed on progress of work. Thanks guys! Highly recommend Morristown Chevrolet Service Department for your auto repair!!

G
Review №18

Otto and rest of service department was professional, courteous and thorough during my visit. They promptly ordered equipment to resolve a recent recall on our 2013 Tahoe. This is our first service visit to Morristown Chevrolet and well definitely be back. They have a current price match on tires and were going to have 4 put on next week. I highly recommend them next time you need service.

An
Review №19

This dealership is 30 minutes away but I chose it because my local Chevy dealership couldnt get me in for service for several weeks. I arrived on time and was seen very quickly. Everyone was polite and the repairs were taken care of. Thanks Morristown Chevrolet!

Is
Review №20

In general was good. The only thing is they show me a truck to try with some accessories that the new truck do not have. That was disappointment for me.

Ru
Review №21

Got me in for recall on the airbags on my Suburban and out in less time than estimated. Very courteous and professional.

Pa
Review №22

Best of the best!! Oil change n tire rotation. Very professional, courteous and went out of their way to help me.

Ro
Review №23

Very slow service, and changed parts that did not fix my truck. Took a week to change a sensor and changed the def pump which did not fix the problem. The sensor was available in the parts dept.

Br
Review №24

Wonderful experience. Great atmosphere. I cant wait to go back.

Di
Review №25

I have bought 3 vehicles from Morristown Chevrolet in 15 years. When I am ready for another, I will use them again. I knew I needed brakes all the way around but they checked with me before continuing the work.

Jo
Review №26

Oil change, balance and rotate tires, wheel alignment, and brake inspection. Everything was done timely and at a fair cost. Thank you

Mi
Review №27

Garett & John were fantastic and very helpful. Not their fault I dropped another GM transmission and this time at less than 100k miles! Thanks to everyone at Morristown Chevrolet for your help and sorry we won’t get to work together in the future.

To
Review №28

Always willing to fit me in even with their busy schedule. Charles was helpful and knowledgeable. I will go back again for maintenance.

Ri
Review №29

When I pull my truck into the service department 10 minutes later they were working on my truck they got finished and a reasonable amount of time and very professional

Je
Review №30

We continually go back to Morristown Chevrolet for service because of Otto. He always takes care of us. But the dealership is under new management, and when you call into the dealership someone takes a message for service. Sometimes those messages don’t always get relayed to them. In fact, we took our car in for a recall that they ordered parts for and three weeks later we still haven’t received a call back to come in for the service. So I’m guessing the parts are still on back ordered?

Ja
Review №31

They found the problem and fixed it in a timely manner.

ji
Review №32

John Phillips is amazing, went to go buy one tahoe and got two!!!

Ca
Review №33

In and out within 37min. Perfect first time!!

Ju
Review №34

Charles makes taking care of the customer his number one priority. The new Morristown Chevrolet did an excellent job fixing a brake issue on our vehicle. If you want service done right check them out.

We
Review №35

Had an appointment at 2 for an oil change and check tires for pressure. Was there 2 hours

Ma
Review №36

Transmission and fuel service. Service was quickly performed

El
Review №37

Everyone was friendly, as usual. They are a bit slow. I was there for 2.5 hours. However, they were short staffed.

zx
Review №38

Friendly service very professional

Ca
Review №39

Morristown Service department tried pocketing $4,500 off me. They said I had 68,000 miles and no warranty as soon as I got in my car I took to Reeder Chevrolet in Knoxville and they fixed my car free of charge because my car had 40,000 miles and still under warranty.

An
Review №40

Although I accidently showed up for my service appointment a week early, they still took my care in without saying a word and performed the service. The service took less than half the time I was told it would take and it seems to have taken care of the problem.I do, however, need to call them about the large piece of broken plastic I found on the passenger floor when I got home. I hope it is not from something important.

Br
Review №41

Good quality, friendly staff

Jo
Review №42

Very pleased with my experience at Morristown Chevrolet. Everyone was very professional and friendly.

El
Review №43

Service was excellent, repairs were completed in a timely manner, staff kept me apprised of work progress. Everyone was very professional.

Jo
Review №44

Great service thanks to Brian and Charles!

Gl
Review №45

The staff was friendly the facility is clean but what I was told would be a 45 min to hr wait for an oil change turned into 2 hrs I was disappointed.

Da
Review №46

All went well. Drove in and drove out

Jo
Review №47

Great service and timely

Ch
Review №48

Great service

Je
Review №49

They programmed the BCM on my 05 Tahoe after I installed a new one.

wi
Review №50

Always good service

Ca
Review №51

Very friendly and professional.

Ma
Review №52

Friendly, professional, and quick.

SH
Review №53

Very slow and high!

Ch
Review №54

It was ok.

Gi
Review №55

Didnt get the help I needed.

Er
Review №56

This place is awesome. Good work.

Ja
Review №57

Great service and communication! Texted information on the service and called when truck service was completed. Thank you Morristown Chevrolet!!!

Information
2 Photos
57 Comments
1 Rating
  • Address:5320 W Andrew Johnson Hwy Suite B, Morristown, TN 37814, United States
  • Site:https://morristownchevrolet.com/?utm_source=GMB&utm_medium=organic&utm_campaign=GMB%20Service
  • Phone:+1 423-714-7543
Categories
  • Auto repair shop
  • Auto tune up service
  • Brake shop
  • Car repair and maintenance
  • Mechanic
  • Oil change service
  • Truck repair shop
  • Wheel alignment service
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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