I am not one to review much of any place but here I am. I had the best experience at Pepboys in Moreno Valley today . I was greeted with professionalism by a gentleman named Johnny the service manager. He went above and beyond to steer me int the right direction for my truck service. Once I met Johnny I knew this was the right place. I was in for a oil change and new tires with a great experience. If Manny, Moe and Jack could see who’s running the service department they would be proud ! Thank you Johnny

I have been a customer of pep boys for over 20 years and a customer of the Sunnymead location for 10 of them. They have always exceeded my expectation. I feel comfortable entrusting them with my vehicle they never recommend any more than what is necessary. My most recent experience was with John. He took the time to show me the issue and explain what needed to be done had my car back on the road 1hr before the promised time.

Pep Boys Moreno Valley stepped up once again for me. I have shopped this store since the 80s, but I would like to thank Service Mgr. JOHNATHAN GARCIA for taking care of my tire needs. He was able to get me up and back on track again. Thank you JOHNATHAN for being prompt, polite and professional!

I love you guys! Thank you for your help and great deal on my 4 tires. Ronnie, youre the absolute best Tire Manager I know. Everyone at the Sunnymead Blvd Pep Boys are very polite and kind.

This five star rating is for Jonathan. He is very polite and professional. I replaced my brake pads and rotors a few months back. They failed recently so I went for replacement. Jonathan was a great help in getting that done. Always look for Jonathan when you go to Pep Boys!

Ron helped me out thru the whole service. Brake job. Front and rear. Awesome. Dont have to worry about not stopping. Thanks Ron and crew.

Came to get my 4 tires done, first time coming into pep boys got my alignment done . The service manager jonathan was great helped me out with my car quick and was out here before heading to work loved it will be back soon .

Great customer service ! Needed 4 new tires 15 mins before closing and Johnny and William made it happen. Amazing team that jumped into action to help a stranded customer out.

Ron is the best and helped out so much today!

Just went in for an uber/lyft inspection. It was quick and easy. Johnny helped me out, he was very thorough. Rons a character.

Went for one specific item but they no longer carried it. All floor items were 40% off. Asked why and found out that Pep Boys was becoming Advance Auto Parts, probably why the part was no longer going to be stocked. Too bad, I liked Pep Boys.

Took my car to find out why it was overheating they came back telling me the heads were bad. I asked about repairing it and they suggested putting in a new engine. I paid the diagnostics fee and took my car home depressed and worried that I needed a new engine. I decided to get a second opinion and Im glad I did. The overheating was being caused by a faulty radiator cap. This should have been checked first.

Got an oil change then drove 300 miles before i figured out, I HAD NO OIL... Went back, rude service, got yelled at, told me nothing would to my car driving without oil.. My car has had nothing but problems since and i had only had it 2 months.. Then after they put the right oil in. Oh yes it was the wrong oil.. The one who changed for the second time SLAMMED MY HOOD SO HARD I HEARD IT OUT IN THE PARKING LOT.. I will never go there for anything ever ever never again. And ive told my family and friends not either.. Terrible terrible customer service And when it was there mistake ... The best part that i almost forgot. The photo says it all. That is the cap he put back on after forgetting the oil.... You would think if it was like that or he did it. He would have said something.. WOW is all i have to say..

Timely service is a chronic situation with this store. Having been to several different locations and its never been as slow. An observation is there is never enough people. An management issue.

I get Best Car service from this location. They are amazing!!!!!

Brought my truck in to get an alignment. Waited 4 hours for a call to tell me, we cant do your alignment, please come pick up your truck. Im thinking, do I get an explanation first? The guy mumbled something over the phone which I couldnt decipher so I headed down to get my truck. When I get there, the same guy, tells me my tie-rods are bad & I need a full front end inspection. He was holding my keys out before he said anything as to usher me away. Had I not pursued the issue, I wouldve walked out of there scratching my head. Bad customer service. Real bad

All the pepboys are extremely slow. Iy looks like emplyees are just killing the time. It took me 2 hours just to change oil. This is my last time! Good bye!

Service has been exceptional

Customer service Very helpful, I have been going to pep boys 36 years for repair, parts, detailing stuff, lighting and all kinds of accessories so I do recommend 👌 going there

I went I in and out no problems.

I went in for a tire change and Ron was super helpful he went above and beyond to make sure that the insurance company provided me with full payment of my service although he was by his self and had a long line he didn’t lose his cool and was very patient with me and the company on the ph while insuring the other customers he’ll be with them in one moment...Thank you for your service

Slow. 3hrs for a alignment, that is still not straight. Smh

Amazing staff. The guy who helped was very professional and helpful

Manny more an jack always have what u need

Recently my Van need breaks I got a good cupon, and best price.

Customer sirvice was really nice friendly and helpful

Great place to get quality parts at low prices, great customer service and they were fast too. Way better than the place across the street.I would definitely come back again! Don’t forget to shop around!!

Great service and great prices.

I went in to get a alignment and they damaged my rim during the process on top of that they didnt tell me about it it looks like they tried to cover it up called it into service deparment all they said lets take a look at it once seen they seen the rim they said they cant prove they did the damage unfortunately i came in for an alignment came out with a little extra (damage) on my rim thanks for the great job boys!!! You guys know exactly what your doing.

Be very careful these days. Not saying the entire place is bad I am saying you have those mechanics that are ripping people off saying certain things are wrong with the car and come to find out what they claim they fixed was not fixed at all instead cause another problem to my vehicle .Will be taking my experience to the corporate level. This was ridiculous

Looking for jeep maintenance manual. Didnt have much

Came in for oil change. They used to be a good place to come to. They said they were understaffed someone called off sick. I heard this twice in the last month. Its better in my opinion to take down the street. Pay a little extra and be done in about 30 minutes.

Fast service, helpful staff.

It was fine. No long wait. Left my vehicle for it to be repaired.

Great place to have vehicle maintenance done. Had rear and front brakes done there. Great crew!

The item my husband wanted was out of stock but they were able to order and will call him it comes in. Very helpful. So its 4 1/2 🌟s

Got me certified to drive for lyft

Good price for tires with road hazard and alignment

Seemed a little unorganized and short on help/service. Once you receive an employee to assist you in the service dept. Or store they are pleasant.

The maintenance department was very busy when I arrived for my appointment. Yet, I was still able to get my oil changed and tires adjusted within 90 minutes from arrival. Good service and friendly staff.

Just ordered a dash cover for my car.. Now its just to wait til it comes in... Good customer service and fast

I was in and out of there in 20 minutes with a brand new battery and oil cap. Very knowledgable and friendly staff.

I receive a $30 coupon but arriving at the store have to make an appointment they refuse to honor the coupon only gave me $20 discount Paradise Point

I was stranded in Moreno valley while picking up a kitten when my tired decided to blow out. Living in san Diego and not having my lug key (I have after market wheels and lights) I ended up having to leave car there for 3 days.... I finally got my key and new toewd after a stressful few days. The workers were extremely helpful and kind for helping me out during the whole situation. Thank you all for your understanding and willingness to help. You definitely saved me!

UPDATE: I contacted the Pepboys email after they responded to my review and Im upgrading this review to 4 stars due to their response. The manager called us, apologized, and set us up with a new appointment and a discount. Great experience with their response and we will be coming back.ORIGINAL REVIEW: Went in at 6 pm today for a scheduled oil change appointment only to be told that the car couldnt be serviced as there were no mechanics in the garage for the rest of the night. Really? Then why not at least contact us so that we didnt come home from work early/drive here from home if you knew no one would be available for the appointment we booked a week in advance? We confirmed that the appointment was listed on their books. No further explanation or compensation was offered. Low quality service all around.

They have good sales each week good rewards program but they need to take inventory and reorganize there stock room been there several times for parts there computer says parts in stock but when they go look for it its not there no big deal you might say but when

Even thou the part I needed was no here, always a good store to run in and out easy and quick. Staff is always friendly and helpful.

Wonderful Great people good prices good work.

Came in with repairable tire I purchased around late August last year. Because I had road hazard guarantee I assumed this would be a reasonably easy fix and I would be on my way without problems. No such luck, while waiting on me, the service advisor kept making creepy jokes. He made one about a connection between coffee and prostrate & testicular cancers which was weird to say the least and made me very uncomfortable. Then he said he couldnt locate my purchase of 4 tires I bought in August or September of last year on the computer. He told me that my tire was too old to repair, insisting that I had purchased the tires over 7 years ago! I tried to insist the tires were relatively new but he wouldnt look at the tire nor would he look any further for the records of my purchase! Out of frustration and because I was stuck and couldnt drive with a flat, I ended up purchasing a new tire so I could drive again. When I went home, I looked and found the receipt for my 4 tires which turned out to be only 10 months old! I ended up having to take more of my time to return to Pep boys to get situation corrected. A different person handled the return issue. She was very helpful, polite and professional and she didnt make any strange jokes.

I have always received great service from you guys. Thank you. I recently took my car to Raceway Nissan dealer for a recall, I decided to give them a try for an oil change as the girl helping me was very helpful and unlike any employee I have met at your typical car dealerships. On the day of my appointment, she was not there but the guy helping me only reaffirmed the reasons I quit going to the dealers for service. Not only do you guys provide great customer service but often go above and beyond to make sure I have been happy with my service. Thank you again, I will continue coming to you guys for both my wifes and my car. See you soon!

Had tires shipped to Pep Boys from Tire Rack as they were listed as a recommended installer, TR even e-mailed me a price breakdown of what I could expect to pay and recommended I print out the prices to show in store. Sure enough the quote was $50 more until I brought up the pricing from TR, after some back and forth it was adjusted. While waiting for my new tires to be put on we tried to use the restroom, since the roof was falling in they had closed off an entry/exit door and put a sign up that the restroom was in use. After my kids nearly peed their pants for the 10th time an employee walked by and mentioned the restroom was actually closed and we should use the employee restroom, gross! The work was completed on time but they left gobs of tire sealant all over my nice alloy rims which also had some new small scratch marks around the edge. The price was good, the service adviser was decent, the work performed was sub-par, and the facilities were a hot mess.

Wish I can give you a zero rating. I am trying to call your Moreno Valley store as I am typing and your phone number doesnt even work. It wont even ring. On the cellphone it just hangs up. On the house phone it does nothing, no sound at all. I called at 7:40pm and you close at 8pm. Just wanted to ask a simple question. Not convenient at all for someone who is busy.

Made an appointment which made everything much easier. The car was ready within 1 hour. Sitting area was comfortable enough and had a TV. Matt was very attentive and friendly. My car only needed an oil change and the price was very reasonable. Four stars because the sitting area could be better, but everything else was great.

The people there were fine, I just wished they had my parts. They had some but were on hold for another customer.

I Usually dont take the time to write reviews but this one was worth it, Tire service guy name AL, Was very unprofessional, He tried to scam me with the price after calling different stores I was able to get it lower cost for about $64.. I ask for assistant manager she had no Knowledge of nothing I was informed by her to ask the same guy that was trying to scam me AL .. Same result Nothing but cheating customers like me and you.. Stay away from the store in MorenoValley, California store ID # 0724

They always s look like they are not busy but every time I have gone in there for an oil change I get the same BS line, its going to be at least 2 hours,we have 2 OR 3 cars ahead of you today I was blunt and said thats fine Ive been back 3 days now trying to get an oil change, wheres a Ford dealership near here, Id rather take me Ford to s Ford Quick Lane anyway. I wont have to wait for them.and I will walked out...Ill never set foot in another Pep Boys again.

Never again will I take my car back there services were terrible

I like this store but I cant believe they didnt have parts for my avalanche. I needed a side mirror. They have 50 diffrent ones but not mine. They are big on loss prevention also.. had 2 employees shadowing me.

They try to up sell you “repairs” that you don’t need. Luckily I took my car to an honest mechanic for a second opinion and was told I didn’t need anything except an oil change.

Had a great experience at this location. Sergio was very knowledgeable and helpful. I will definitely be coming back.

2 hours to wait for my appointment to have my car inspected. Then another 40 minutes to get the paperwork done. Only to have the inspector not date it so my paperwork was rejected. Staff was average, more focused in each other than the customer. Would definitely not go here again.

Came in for my Porsche Cayenne S parts and Sergio was so helpful. I had a great experience and will definitely go back again. Thank you

Enough employees in the store but no one makes themselves available to help you.

On 10/31/2017 I had service performed on my car at Pep-boys which was a oil change on 12/22/2017 I was driving my car when it shut off and would not start after five minutes of driving it. So I check the Oil and realize that The car had no oil in it, I immediately took the car back to Pep Boys so they could check it. To come the situation pep boys offer to do a free oil change. in the process of doing the oil change one of the mechanics put the car up on the wrong car rack and damage the body of the car and tried to convince me that it would be OK and nothing was wrong with it. I do not know if they put some oil in the car or put no oil in the car but when I return the car it was Empty meaning the Oil. And now I can hear a ticking sound in the motor

I went in to have work redone from another pep boys and this location went out of their way to correct the issues. Basically redid all the work that was done earlier and even upgraded my brake pads at no charge.Victor was the gentleman who I worked with and would definitely refer anyone to him.Thumbs up!

Just got an oil change last week and already my car is leaking crazy amount of oil. Good thing I caught it before it did major damage to my engine. Made an appointment on MLK day so hopefully they can fix the issue. Ill be back to provide an update.

Expert help. Had everything I needed to get my project done. Made sure I had the proper tools and lubricants I needed. This is why I made this specific store a go to store. Wont disappoint.

I have been bringing my car here off and on for years and they have great service. I always get a great price and the service people are nice and friendly. I have never had a problem.

Today I made an appointment for 6PM, checked in at 5:50PM. By 7PM my car was still sitting outside and nothing had been done after an hour.All I went in for was a basic oil change. Im capable of doing the oil change myself, but I thought I would take it in tonight to get it done with. I regret it. I wasted an hour of my life waiting for them.By 7:10 I went inside and asked for my car keys, I left. They still had the nerve to ask me if I wanted to wait a little longer lol. I will never take my car to this place again. Bad service.

I am 8 months pregnant and need tires on my car. I made an online purchase in the morning for 4 tires and scheduled an appointment for install next day. That same evening, I received an e-mail saying my appointment was cancelled. I called and spoke with Manny. Told him I did not cancel. He said they already had customers and I was overbooked so they cancelled me. I said, okay so what time can you fit me in? He said, they are completely booked. I was not called prior to them cancelling nor accomodated when I called. They will never have my business with this poor customer service.

Great place to get parts, fast service, and very clean !

The parts I needed when I needed them.

Worst customer service ever from a automotive service shop. I had an appointment for 10am, and when I arrived, the service advisor told me that he cannot honor my appointment, because I made it on the same day, and that it would take 4-5 hours for a simple oil change. They had 2 hours to contact me and let me know this but they let me drive 15 miles to them for nothing at all. I also wanted to inquire about a set of 4 tires, so it looks like I will be going elsewhere. I understand we all get busy, but simple customer service like calling your customers, or having the appropriate staff to serve them, goes a long way in the service industry. You should probably call to confirm your appointment (even though you receive confirmation online) because they clearly dont honor anything.

Poor customer service

I had went to this place to change spark plugs and fuel filter. they change spark plugs then called me and said my wires were fried after I had put wires in a year ago. they could not change my fuel filter wanted to charge more. They held my car for 2 days to complete a easy task. And remember if you go there they will use the my technician called in sick tactic that way they keep your car longer. The only reason why I gave them one star is because they paid for my rental car thats the only good thing that came out of pep boys in Moreno Valley on Sunnymead.

Went there this morning; fearing the worst with my ML320 transmission fluid leak. Yet, the people at Pep Boys Yucaipa Branch where able to fix it with ease. Even top off my transmission fluid, so I can visit the dealership to make sure everything was ok. They are genuine and kind people. Thank you, Pep Boys of Yucaipa.

I left my car at 10:30 to put new tires and it is now 3:30 pm and its still not ready. Pathetic

Try to get my buddys car done services here; however, his car need dealers reader to read its code, so nothing they can do here. The staffs are very helpful to wave all our fee! Awesome and honest services team!

Awesome service. I took my car with some weird noise coming out of my rear tire. Vince, service Manager took care of it promptly. He was very helpful and honest. It turned out that a rock was stuck inside the brake rotor. I recommend you talk to Vince if you go there.

Absolutely the worst experience ever for the repair department 10 years ago brought in rotors after I had them turned when I put them on my car the foot pedal had a half inch play up and down up and down they were unsavable they would not replace them. I should have reported it to BAR Bureau of Automotive Repair. Tryed one more time recently took rotors in well within limits they wouldnt turn them light hot Spot. Will never go back for service. Best valley smog & AUTO turn them said nothing wrong with them. Also the service at pep boys counter was terrible had asked him to call for some help I ended up finding someone else to retrieve my rotors. For automotive repair dont go to pep boys. Try best valley smog & auto.

I would not recommend this store for service

The mechanic and manager thinking that I dont know spanish tried to add an extra charge for something that I dont even need unbelievable

Military discounts here are nice. I left my car here for a few weeks due to a blown head gasket. They didnt tow it and I finally had pick a part come get it today. Thanks for that pep boys.

From all these poor reviews ill take my business elsewhere. Maybe if so many werent so dissatisfied with the service id give it a shot. Looks like you guys need to clean house. Im not getting double charged while being belittled or getting my rims damaged.

Its a good auto parts store not the same Pep Boys as it was back in the 70s but I usually go there first before anywhere else problem is most things you buy come from China and the quality just isnt the same as it used to be

Great place if you need parts. Always helpful when I need parts for my truck. Definitely worth my time when I go there, every thing I need and more.

Had a very pleasurable experience at this particular Pepboys. Antonia and Miguel took time out of their busy schedule to help me in my visit. Miguel was very knowledgeable in his explanation of the different oil filters and found the perfect match for my vehicle. The store manager Antonia even walked me through the process of a web order to help me get a even bigger discount in these difficult times. Much appreciated! Will now be visiting this Pepboys for the great hospitality.

Never been a fan of Pepboys. Too expensive and they try to nickle and dime you at every corner. I wanted to make sure I was ordering a specific hose, and I wanted to pay them for installation. Instead of going that easy route, they said they had to do a mandatory diagnostic check for $89. Then have me order the pvc so and then pay them for installation. I already knew what needed to be replaced. And ended up just doing it on my own.

Horrible service! I had an appointment for 7:30 am to have a tire patched. I sat there for almost 2 hours an my vehicle was still sitting. I asked what the hold up was and I was told that the tire could not be repaired and I needed a new tire but they didn’t have it and it had been ordered. 2 more hours went by and when I returned I asked but no one had even ordered the tire because the person that had originally helped me was gone and never ordered the tire. I asked for the manager and I was told that I had 3 options: I could have my tire patched after all and I could return the next day for the new tire. Or I could wait there while one of their employees drove to Redlands to pick one up, or I could be given a ride home and they’d come pick me up when it was fixed to pick it up. I told them to put my tire back on so I could go somewhere else and I left and called their customer relations department still waiting for their call.

Apparently Pep Boys Corporate Office or independent owner cant afford to staff their phones! Been calling several times this morning to know avail. No body picks up the phone! Makes me weary about having my Auto maintenance performed their at that store! Will move on to another source and take my business elsware.

Excellent service, got oil change and wind shield wipers installed. Very pleased with the professional atmosphere.

I called them and to so long to answer. Thank AutoZone, they helped me.All employees are working to spend time, I hope CEO will do something about these time spent workers.

I had scheduled an appointment with there technician to check my check engine light 3 weeks in a row and all three weeks they had a reason on why they had to cancel or rescheduled my appointment. Very disappointed with their service

Very attentive. Immediately helps me find a better deal on what I was looking for.

Helpfull staff. Give suggestions of where to go if the part isnt avaulable there.

Great auto service place I have visited a few time witnessed people making stories just to get free stuff I feel sorry for the employees working their I hope their corporate backs them my favorite place to shop for the last 30 years

Had a bad experience whereby counter service rep told me that alternator was bad.....after having AAA check out the system by requesting they do a battery service....nothing wrong with alternator.....just a bad battery (they needed to replace it at no cost to me, but they wouldnt because they said the alternator was bad).....can you spell rip off? Went back the next day and provided the manager with all the proof that there was nothing wrong with the cars charging system other than a bad battery. The manager (a top notch man) refunded all of cost of a replacement battery plus all of the labor costs.

They always have my hello kitty items.

Pep Boys customer service is excellent. They fix my Van in a timely manner. What a good job they did. Thanks.

Excellent all the time.... ⭐⭐for the young lady who helped me in tires... She deserves a raise.. Jennifer I believe her name was...👍🏾👍🏾