I went in the store to add Wi-Fi to my tablet. The man at the counter sold me a Wi-Fi device and told me I would only be paying for the tax. The next billing cycle my bill skyrocketed. He didnt tell me I was going to be financing at $300 device and they were going to add the cost to my bill cycle.

Great experience! Home run customer service given by Mike! Best Verizon in Southern California!

I stopped in to activate an old phone that I had because my phone mysteriously disappeared. The sales rep was great trying to come up with a new sims card for me to help put my old phone back together. But then he made an offer of some older style remanufactured phones they had in stock. I said sure lets go that route instead. He was so good to me so helpful. I was so relieved because it was an extremely reasonable purchase. Thank you Verizon. Now you know why I have been a customer for 27 years with the same phone number.

Excellent service and advice. All businesses should run like this

I was so happy to find them open today. Michael helped me with my new phone purchase but also checked to see if there was a better plan that may cost me less per month. There was and he changed it over even while moving everything from my old phone to new. They are always helpful and especially today

Would give 0 stars if possible. Manager scammed us by giving us a promotion that did not exist on the Samsung S20s and threw in free tablets as a bonus. When calling and going back in person to ask about incorrect billing of that purchase, he kept telling us to wait for the system to sort things out and it should correct itself. He kept telling us to wait and did it purposefully long enough to be past the 14 day return policy. Would not accept the returns once we were fed up with waiting and we got screwed paying for everything. Avoid this location/manager, better to just call and order with Verizon themselves.

The staff is amazing. I brought my new phone in (that I bought online) to have a screen protector placed on it and the woman that helped me was knowledgeable and friendly. Would absolutely go back for any of my other phone-related needs.

Very caring and helpful. The gentleman helped me upgrade my phone and learn about my new one quickly and efficiently. I’d 100% recommend anyone and give the man a raise. Overall very pleased with the service I got. Thank you.

He was great an help full... A lot better than the other one in Simi Valley he told me to call Verizon

Just went in there to see about better plan options for me and my wife and thwy wanted me to call instead the 611 number which no one ever answers. Waited for the customers ahead of me to finish but some tried to “side help” me i guess you could say which caused me to miss the spot i was in and now had to wait again, wasted my time completely, typical BS with this company.

Brianna In Moorpark was really helpful and kind and knowledgeable. She is the best Verizon employee I’ve worked with in years when buying a new phone. I really appreciate her tips and expedience. I’ll go back to her again for sure. Excellent!

Great place to buy a new phone or tablet. Hunter did a terrific job of transferring all my data from my old phone and tablet to the newer ones.I have been here several times in the past and will continue to go there whenever I need a new phone or I-pad.

Briana was awesome! I have been driving to this Moorpark store specifically for your great Customer Service. She got me exactly what I needed & more importantly what I could afford.

The employee was new but did a great job for us .. thank you 😊

The customer service was excellent! Taylor was very helpful and patient. I would definitely recommend this Verizon Authorized Retailer to my family and friends for all of their cellphone needs!!!

Michael gave me prompt service. He knows his product! I got exactly what I wanted... he also gave me superior customer service!

Briana was at the Moorpark location-helping customers during COVID-19. She kept social distancing and wore a face mask to protect customers. Briana was extremely helpful on the phone prior to my arrival and continued to be patient with me, my uncooperative phone and other customers. She was happy and has a great personality-wonderful customer service!!

I ordered a phone online for my daughter and selected the Moorpark store for pickup. When she went they were entirely unhelpful. After an hour in the store with nobody else there and trying several things she finally was able to get somebody on the phone from Verizon. The person on the phone was great but still had to forcefully ask the store employees to give the already paid for phone to my daughter. She got the phone and also bought a couple hundred dollars of other stuff, case, glass cover etc. After all that waste of time, when she got home the phone didnt work. I looked... they had somehow put the sim card in backwards and not activated the phone. There is no excuse for such lazy and terrible service. I was able to fix the problem by unjamming the sim card and flipping it the right way then activating via the Verizon automated system. It took about 5 minutes to do right. Ill never go to this store again and recommend you avoid it as well given their incompetence and terrible service. I imagine the employees are commission and had no interest in helping because the phone was bought and paid for online. This reflects poorly on Verizon, I wish Verizon didnt let any 2 bit amateur setup as an authorized retailer. Verizon franchises are not all created equal.

Taylor was awesome and quick (which is what I wanted). My daughters watch came two days later and even one day before expected. Very happy with my overall service.

These guys made my day today! Super patient, knowledgeable and helpful. Thanks Bri and Mike for making what seemed really complicated and intimidating and making it simple and getting through my set up and configuration! You guys are the best!

Taylor was great! He gave me great advice and helped me to save on the price of activation fee letting me know my option to call in and ask.

Great experience. Much easier and FASTER than I thought. Thanks Hunter!!

They had what I was looking for and were super helpful in getting everything set up for me.

Steven and Jordan were very helpful and informative in our transitions to new phones. We were looking forward to it like we would to a trip to the dentist. But their courteous teamwork and good humor were a delight.

Taylor provided the best customer service Ive ever had, he was efficient, knowledgeable and very friendly and offered great product advice.

Taylor was very helpful. We went to buy galaxy watches, he found us a great deal.

Our salesman very helpful. I’ve always liked going to this location for my phone.

Brianna was very helpful - explaining everything clearly and helping my daughter upgrade her phone !

They absolutely hooked it up. They gave me a great deal. JR went out of his way to make sure I got a great deal. The manager also did a great job with the pricing

Fast service. Helped me replace the cover for my iPhone. Friendly and knowledgeable about Verizon products.

Great customer service! Very friendly atmosphere, Eric helped me out today and he was awesome, and I would say the rest for the rest of the staff as they helped as well. Would definitely return!!!

Michael W. Is a totally awesome employee.Brianna is very good also.

Fast and efficient salesman! Very easy to do business with! Thanks, Ron Zev

Very helpful with a change-out of two old phones for new as well as a change to Verizon from another provider. Answered a number of difficult questions that I had.

My parents came into the store to purchase a phone and Irwin lied and talked them into taking a tablet which they thought was free with the phone purchase. It was not free and he lowered our plan from a 4GB to 2GB without disclosing this and told my parents their payments would be the same as our current plan. This store is shady and took advantage of loyal customers. I’ve been with Verizon for 12 years and have never experienced this with any other store. I’ve already contacted corporate offices regarding this matter.

Unhelpful and rude over the phone. Told me to look it up on Google. If you cant answer simple customer questions, what are you there for? Unbelievable. Lazy and unmotivated staff

Some of the worst service I have experienced. I came here with my boyfriend who just landed here from israel and of course doesnt have a California id. They were extremely rude. He came with his own phone to have the line set up with. Of course they tried selling him a phone on the way. Tried to sell us an apple watch as well and told us it was $40 for one payment when it was $40 a month. Thats not even the worst part, they didnt let him set up a line on his name because he didnt have a California id. Ridiculous horrible service.

Briana was extremely helpful and fast. Will go here from now on.

Everyone who works here is so friendly and efficient. My go-to Verizon store!

I came here to upgrade 2 of my lines and walked out with a great deal. The representative showed me all my options and saved me some money on my bill. Not very pushy like other stores Ive visited in the past. Will highly recommend this location to others. Thanks Verizon!

Roy was very patient and explained my plan thoroughly to me. I was able to get a great deal on a new smartphone and tablet without my bill going up. Thank you Roy.

DO NOT BE FOOLED! This is not a Verizon Wireless! it is just an authorized dealer. I spend a lot of money on Verizon, so I expect better customer service than I received. I will be doing my business elsewhere.

When setting up our last plan Mickey advised is that we can pay monthly for our phone and the current plan allows me to pay for a year and at that time we could switch to an upgraded phone without having to pay off the old phone and make new payments on the new phone. It was a major reason I decided to go with this plan. A year later (current day) my phone battery naturally depleted and I figured I might as well upgrade since the year has passed. When going to this location I was advised this phone was not a part of that plan and only certain phones were. After announcing my annoyance at this news I complained to the rep. The rep tried his hardest only to come to the conclusion that he cant do anything. This is completely unacceptable and lacks integrity from those sales team. I will NEVER GIVE ANOTHER DIME TO THIS STORE. They misrepresented the deal or ignorantly allowed or even on purpose allowed me to purchase these phones with the idea I could upgrade after a year.

Mike was amazing and so very helpful. He will keep customers coming back.

Absolutely WONDERFUL experience with this store. The manager - Mike - is the man. Had nothing but terrible experiences with the Simi Valley Town Center store (dont ever go there - theyre sharks), and I was pretty much ready to just be done with Verizon entirely.Mike (and the other guys as well) were very clear about pricing, helped me fix everything that had been messed up by the shark-people in Simi, and hooked me up with a plan and phones that were way more bang for my buck. Couldnt have been happier with the experience.As the cherry on top/side note: they were extremely helpful with the other customers in the store as well. My situation was going to take an hour + to fix and there were a couple of people behind me in line that had quick questions or 5min fixes. Mike noticed this and took the initiative ask if I wouldnt mind letting him take care of them real quick so they dont have to sit around for an hour just for a quick fix. I was super impressed and I didnt mind at all. He helped both people inside of 10 minutes and everyone walked away happy. GREAT customer service.

Waited 30 min while only one employee was there helping the first customer. Gave up and left. On the way out I told a new customer coming in that he should be prepared for a long wait, and he left too.

Came in with my mom to upgrade our phones and the store manager was extremely helpful and made the visit very pleasant. Definitely coming back here for future Verizon needs.

Was able to get a new phone and working the day of. Hassle free

The staff at this location was very helpful and got me a great deal in my new phone. Highly recommended this verizon location.

Very friendly staff and Hunter took care of me immediately. Thats why we keep coming back here!

This is only a licensed retailer not a corporate store. They offer unique deals however they will not provide technical support and insight when problems arise. I would strongly recommend you visit a corporate retailer. There is one in Simi Valley and Thousand Oaks.

Customer service is non existent. No live people. Dial the phone and they put you on hold, then it says sessions timed out....They suck

Thomas was very knowledgeable and helpful. He was able to correct my mistake with no problem.

Great store! No lines, helpful associates. Definitely the best one by far

I would not recommend this store to anyone! They are not part of Verizon and are limited in their products and the ability to offer what the regular Verizon stores can offer. They are very manipulative with their sales tactics and not forthcoming with the small print. they are unwilling to serve the customer in a fair manner, changing their policies as they go. Poor management and uninformed sales clerks make this store a very undesirable place to do business.

To date, I have never written a review of a store before... However, between Roy and and Ford at this store, it is as if they are competing to see can lie the lost! Roy told me he would waive transfer fees for phones and credit my account for a purchased phone. It seemed like he is never at work and will not return my phone calls. They kept telling me the paperwork was Submitted. I should have considered all of the negative reviews... By switching my service from ATT to Verizon it ended up costing me about $330. Ford is a liar and Roy is a two bit hustler. I guess I am going back to ATT, and ATT ensured me they would waive all fees plus what Verizon screwed me out of! Use caution with this stores employees!

Fast and friendly service. Love this location!

Great information.

Ron & Bernard were great at analyzing our situation and explaining our options. They were friendly & very patient. Super experience!

Very helpful staff

This morning I was going to buy a phone at this store but could not get anyones attention. There were two people working and two customers. The staff would not make eye contact with me. After looking at phones and tablets I left the store and came back 5 minutes later and after being ignored again I asked the girl working if I should come back later. She was short with me and snapped be with you in a minute. I asked for a manager and she indicated with her head he was at the desk. He said he would be with me in a bit. I told them they should have said that when I came in the first or second time. Or hello, something. They could not have been too busy for a common courtesy. You could hear a pin drop in that store. I have been buying phones there for at least 10 years. I wasnt about to buy another phone or do another contract with them. Ill take my chances somewhere else or on line.

Very helpful and friendly staff. They have helped answer all of my familys questions when switching from T-Mobile to Verizon.

My request was handled immediately! Thank you!!!

The Manager, Nick, was great. If you need anything, talk to him.

I have been calling Verizon for 3 months to get a credit applied that was promised by this seller. They are not a good store - go to Costco, go to a real Verizon store but stay away from these cheats.

Rude employees!!!

Generally less crowded, knowledgeable service.

They helped me great service

Very helpful.

Incompetent