I waited a few months before writing this review. I called A-Better to get a quote for a new system. Mark promptly came out and gave a price on a unit that was more efficient and lower in price than other quotes from Carrier dealers. Also, they had it in stock so there was no waiting period for install. During his visit, I had a surging power dip and he suggested a protector since this is what killed my 18yo condenser. Hayden and Kelly came out to do the install. Professional, friendly and very knowledgeable installers. Granted, the install took most of the day, but it was due to the power supply not up to code and this being a down-flow unit installed in a tight closet. Before it was over, 2 more installers showed up after their assignments to help finish the job. Even Mark came by to see the progress of installation later in the day. Also, they did not charge extra for additional wiring and a disconnect to bring the power supply up to code. I paid exactly what they quoted. Bottom line, I wont use anybody else for my maintenance or new equipment needs as A-Better has shown me what a highly competent company they are!
We had A-Better install a new Heat and Air system. Mark Lee was prompt with his estimate and answered all my questions. He discovered during inspection we did not have adequate return air. During the install of new unit they installed an addition return and did an excellent job. The install team was polite and detailed in their work. . I would use A-Better again!!
I would not recommend using this company, the service tech was VERY rude and spoke to me as if I was below him and I can only come to the reason is that I am a woman. When I called the office to complain about the tech the receptionist apologized and was very friendly she offered to reschedule and when I asked for another tech she informed me that he is their only one. I feel customer service is something this man lacks and could care less about his job which is very unfortunate for this business.
I will definitely use A-Better Heat and Air Conditioning again! They performed their service with professionalism and in a timely manner. I’d say they are a great value and let me know every step of the way what they were doing and why they were doing it.
Karl was fantastic. On time. Courteous. Explained everything in great detail. Perfect job done. Highly recommend. Thank you
Tim was terrific. So quiet I hardly knew he was there. He was very professional, friendly and talked to me about what he found. Wendy was also terrific and thank you for everything. FIVE stars.
A-Better installed our system when the home was built. This is the 4th year weve had them back for semi annual checkups and service.Haden came out this morning- he was, courteous, professional, and thorough. The company called before he arrived. He was quite punctual.Looking forward to a long working relationship with them.With the rain last week, we had to reschedule. They worked with us to find a convenient time and date.
Great friendly service, on time, completed all the necessary work. Very courteous, but informedMe Of everything he completed.A-Better Heat and Air will always be my choice!!
Called A-Better for a quote on a brand new unit. Their techs visited the house, gave me suggestions on whats best for my place. Answered everything I asked. Theyre the bunch of people youll love to work with. And yes, they installed my unit, and I have no issues with it so far. Great job!
Every time Karl come out he’s a pleasure to work with. Very knowledgeable and professional. He takes the time to explain what he is doing and why it’s important. I have always been able to get a quick appointment when I call and the service has been great. Definitely ask for Karl by name when calling. I can’t say enough amazing things about him.
They installed my system a little over a year ago and when the capacitor when out just out of warranty, they took care of my problem, a month later the same thing happened on my second unit and they took care of the parts, that time too, you won’t regret the service and quickness at with A better will take care of whatever your needs, Thanks Carl
Karl was awesome! Showed up quickly, diagnosed the problem, and returned with parts in less than 2hrs. Will definitely use again!
Oh boy! If you are looking for professional heat and air folks that will treat you right look no further than A-Better Heat and Air. During a demo for a new shower the contractor discovered that my dryer vent had been run under my old bathtub and had broken a while ago. Needless to say the dryer tube couldn’t couldn’t stay where it was and it had to get fixed fast or my shower install would have to be delayed. I called just about everyone in the OKC area and everyone was booked solid except for A-Better who said they could come out between 1-3pm. At 1:15 Todd and Jaime showed up at my house and the next 3 hours were just awesome! We looked at three different ways to run the dryer vent up into the attic and out and eventually settled on the easiest for all of us. Not only did they do a professional job, they even went above and beyond to use some of their materials to seal off the holes where the old dryer vent had gone through both my walls. They were friendly, consulted with me on everything and assured me they could get it done. If you ever need a company when you are in a bind you won’t find better than A-better.
Receptionist was polite.Tech:On timeWore a mask.PoliteKnowledgeableExplained the issue to me where I could understand.Gave me suggestions to prevent the issue in the future.This is the second time Ive used them with absolutely no regrets.Thanks guys: )
Carl was thorough and took the time to answer all of our questions and explain everything to us to where we could understand what he was doing. We will definitely use them again. We are very satisfied.
Mr. Blankenship was on time, professional, and provided an honest estimate and a timely repair. Will definitely be using A-Better again.
Karl was very professional. He diagnosed my problem and fixed it in a timely manner. The cost was affordable. I am very impressed and next time I have a problem I will request Karl from A-Better heating & air conditioning.
I really appreciate the fact that the repairman did not try to sell me an air conditioner I did not need
The technicians are honest and knowledgeable. I will highly recommend this company!
He was very thorough and professional. Problem fixed very quickly.
Karl was very helpful and friendly. He went above and beyond to explain our heating and air issues and then corrected the problem.
A-Better is such a great company. They are responsive, come out the next day, and take care of your families. I highly suggest using them. They will treat you like family and make sure everything is completed the right way.
I’ve used A-Better for years. They’re always on time, professional and reasonably priced. I highly recommend them.
Tim arrived called prior to and arrived on location, as stated the evening before, on time (before noon). That informed me that he had an idea of what his previous appointments were going to entail, prior to arriving on site. Very curious and professional. Pricing was discussed the evening before. I was charged with very close estimate from the previous conversation.I highly recommend their annual service. It is reasonable and practical.
Excellent understanding of the issues and explanations were given. Very professional.
WORST CUSTOMER SERVICE EVER. she doesnt know how to talk to customers. Lady answering the phone had no clue what a geothermal system is and how it works eventhough this company provided service. Very condescending and rude. Why do you have someone answering the phone who doesnt know ABC or who doesnt know anything about the equipment you claim to service?
Great company! Honest, fair price and excellent service! I would recommend them to anyone! Thanks for all the hard work!
A-Better will not let you down. They provide prompt and professional service that you can rely on.
My technician Tim is always on time and he is very experienced. A-better has serviced my heating and air for 15 years. They always provide excellent service.
We had two different companies come out previously who could not figure out how fix our heater. He was prompt and very detailed. Received the part the next morning and fixed it. We are very appreciative of Tim and A-Better Heat & Air Conditioning. Thank you!
A-Better was referred to me by a neighbor and this is probably my 5th service call. I was doubtful at first, just like all other homeowners, but from the first service up until now, Ive never been disappointed. They offer the greatest service in town. They love their work, they love my home, and my unit. Theyll never leave your system unfixed and your home untidy after they do their job. Great people. Will definitely use them again!
A-Better Heat and Air replaced our heat and air system completely with Carrier Infinity System. All the employees were very polite and knowledgeable. It was a great experience, would recommend this company to anyone needing HVAC replacement or service. Family owned and operated company that provides quality customer service.
We had Tim Ludwig at our house today (08/16/2019) to replace the fan on our air conditioner outside unit. Tim did a super job!! We have had Tim of A-Better Heat & Air Conditioning perform all of our air conditioning needs for the past 14 years, and Tim is the best technician around. He thoroughly knows the A/C and Heating trade. I highly recommend Tim Ludwig to anyone needing A/C or Heating repairs or a new unit.
I called A-Better after my elderly mother-in-law had called another service company. Tim came out and diagnosed the problem as much LESS severe and expensive than the first company. He showed back up with the parts when he said he would and completed the work very efficiently. Based on this and prior experience,I highly recommend A-Better.
Highly commendable company, A-Better Heat & Air Conditioning is very helpful
This is a very professional company, the technician did a great job educating me on the issue, and how to keep up on maintenance. He also brought his own shoe covers so he wouldnt be walking around our house in his work boots. I highly recommend a-better to anyone who needs their unit serviced!
They came out the day I called. Keep in mind this was in the middle of July. They were sympathetic to my moms age which is 85. Ive used them for years as a builder and for service. The tech was polite and professional the price was excellent and my mom was cool within 5 hours of my initial call. Love them and highly recommend them. I would give them 10 stars if possible.
Great experience with Karl during a furnace tune up. Fair prices and personable. Took time to go over the system, its performance, and any issues.
Tim is always extremely professional and gets the job taken care of without fail.
Had been noticing my furnace burner flames were yellow. Called a couple of HVAC companies who all told me variations of the same story - heat exchanger was cracked and would be leaking carbon monoxide into the house. Need a new furnace. A Better Heat & Air came by and told me that the issue was the ports were corroded and clogged. Propane coupled with a damp crawl space will do that. Rather than sell me a new furnace, he sold me a replacement burner assembly. He also purchased the parts on my promise to have him install them. He came out today and did the upgrade quickly and on time. Will be using this company from now on.
I had been told I had a crack in my hear exchanger. The tech did a very thorough inspection, cleaned out, and finally determined there was not a crack. This likely saved me considerable money. A great experience !!!
Excellent and honest service by Karl. Reliable and on time as well. Karl will gladly allow me to follow along and explain what he is doing. I appreciate their good customer service!
A-Better heating and air is a great company to work with. They took the time to explain the system and did a really good job installing. They are on time and do what they say. The best part about them is that they are trustworthy.
I had called in to discuss ways to mitigate dust in the house. The front office gave me a suggestion about a Reme-Halo for air quality. Mark the owner took the time to call back and explain what it did and the benefits as well as a whole house humidifier versus just a single room. Its only been a few hours since the install and can for sure tell the effects of the humidifier. Was told it might take a day before it shuts off and then only has to maintain. Items to consider is to have a power outlet and cold water source available for the humidifierFor the air purifier still waiting on that to see if there is a difference.The technicians that did the install were very professional and did very well explaining the features and how things are supposed to work.
I recently had my furnace installed by A-Better Heat & Air Conditioning. And it’s a must for me to say that I was completely happy and satisfied with their work. They were polite and honest. We thank A-Better for making us comfortable and cozy.
Even in this heat, Tim was on time and worked quickly to get our HVAC back in working order. He was very professional and made certain we understood what caused the breakdown and the best repair to get it going again. So glad we did not need a new system.Thank you Tim!
Great service! Explained exactly what he was going to do and what he did while servicing the units. I will definitely call them again. If fact I signed up for their annual service maintenance program.
Tim came out to inspect our AC unit, which is no longer blowing cold air. He was honest and show us what was the problem. After ordering the part, he and his co-worker Al came out in the morning and replaced the unit within 3 and half hour.
Great job! Installed new heat and air in ONE day. Super nice and polite crew. Much lower in price than quote by competitor.
Prompt service! Friendly, professional personnel.
This company came highly recommended by a contract friend of mine for a new construction project and I was not disappointed. Their guy, Mark Lee, was extremely professional and has stood behind their work from start to finish. I would use them again without hesitation.
Tim came out to check why our master bedroom was warmer than the rest of the house. He checked the flow in every room, looked in the attic for duct problems, checked the freon in the out side unit, rebalanced all the vents.He then decided that the vent in master closet was undersized as the builder installed security camera and dvd recorder in closet that was heating closet and masterbedroom. Solution, larger vent in closet. Tim is very knowledgeable, experienced, and polite. Would absolutely use them again!
I have three separate geothermal units in my home and whenever there is a problem, A-Better comes out in a timely fashion and resolves the issue. A big thanks to Tim for his knowledge and professionalism.
Mark and his team were amazing in customer service, professionalism, and efficiency .We had a complete install of both air and heating units in a short 7 hours in 100 degree heat! I highly recommend this company .
They were prompt, cordial, listened to my issue and was quick to diagnose and fix my heating unit.
Very professional & explains in detail. Friendly.
I had an issue with my HVAC system not leveling out. Some rooms were colder than others. They came out and the tech was very knowledgeable and professional. He made some adjustments to the furnace and the vents and since then all is well.
Godd place
Im giving a 3 because of the lady on the phone that takes the calls. When I called asking about the spring tune-up I paid for she said springs over, we sent you a reminder card. I told her I did not receive one and scheduled the service. I was called and said they would be there between 0800-0830 Friday. Friday at 0900 my wife called and the guy said someone would be out....could not give a time. Finally at 1300 they called and said someone was on their way. I asked her about not coming this morning and she said I dont know who told you that, we never give a time. Ive had nothing but good things to say about this company and their work.....but the lady on the phone needs to find a new job that doesnt make her so nasty to the customers. Its going to ruin this good business. I would be more than happy to discuss this with anyone at A-better that would like more information.
Always fast and great service! Never have they tried to milk me out of money for needed items. Thank you for your honesty!!
We just spent almost $5K to update parts on 2 a/c units. Tonight one of the units stopped working. We called for an after hour technician for a repair. But he called and said he’d had a long week, a sinus headache and “probably couldn’t fix it tonight anyway”. Totally not acceptable.
Installed our geothermal system 6-7 years ago...best investment we have ever made. These guys were very professional and all follow up calls have been fixed quickly with no up charges.
Tim was in time as I was promised, super knowledgeable, pleasant and fast. Thank you A-Better Heat &Air!
Came out same day very efficient and friendly
Excellent technician. Knowledgeable, patient, and thorough in detailing work done, as well as options for future work.
We have used A Better for over 20 years- The owners and the employees are the best- they have never let us done and always are there for emergencies- We use them for our homes and properties we rent out- They are more than fair on pricing you we never have to call them back, they fix things right the first time!
Company was called out for an emergency service call. Tech looked at the outside unit and informed me that it appeared to be low on Freon and that he would also have to look at the inside unit. Approximately 20 minutes later the tech knocks on my door saying that he found the problem and handed me a bill for $400.00. The next day the unit was still not working so we called the company back and they finally showed back up with another tech and informed us that the coil had a leak and that it would be $3,000.00 to correct the problem. After noticing myself that the coil had not been unsealed for an appropriate examination I called another reputable HVAC firm out and they found that the coil had no leak and the fan switch was bad and they also had to replace the liquid line drier. Since then we have experienced no other problems and our unit has worked fine. Buyer Beware of A Better Heating & Air Conditioning of Moore, Oklahoma. They are definitely not Honest.
Quick and informative, about all I could ask for.
Efficient and knowledgeable service technician.
Called for apprentice job opening. Secretary said I needed expierence and was very unprofessional. Told me to go away and hung up on me. Blessing in disguise.
I worked there for 5 years, Bill (owner) is a hell of a guy and you wont find a more honest company. If I didnt know how to fix my system myself Id have these guys out anytime something went wrong with it.
Awesome Awesome business
Awesome job!
Absolutely the best.