Bought a riding lawn mower. The sales man was very nice .

Very helpful, knowledgeable staff. Professional. I would recommend buying your appliances here for sure!!

Great customer service

Great guys, a super helpful. Locally owned. Got it intalled myself. #maytag American made products

What great service I received from the guys at the Montrose Sears. I had made a $1000 online purchase through sears.com which I tried to cancel for three weeks straight with no luck... But after calling the Montrose store out of desperation, (didnt expect much due to the fact that I didnt make the purchase through them or their store) Steve located my lost order, got it canceled, my account was refunded, and what took me 3 weeks, he had taken care of in less than an hour! Thats how business should be done! Thanks guys!

Great service Love it!

The people at the store are great! The only issue I had was I ordered online and it wasnt clear to me that I was going to have to assemble my lawn mower when it arrived. Its all good got it done and mowing the lawn!

Great store. I recently purchased a double oven and microwave, and they are awesome. They were installed flawlessly, and really improved the look of our kitchen. GE slate is an awesome color.

Small franchised outlet. We bought a new washer here after we were frustrated by home Depot. Good people good service.

Was very impressed with the young woman that assisted me with the purchase of our dryer. She was very friendly,helpful and quite knowledgable. I will definitely purchase from this store again!

Highly recommend this store...staff is very friendly, extremely knowledgeable and they treat you with dignity and respect. Exceeded our expectations in every way! We will always use this store and refer our friends and family to check them out also. Forget the Big Box stores, Sears Hometown in Montrose is the place to shop!

The service is great. The products are quality. The prices are good. Craftsman tools are still quality.

Excellent Customer Service! We appreciate the quality product line offered, competitive pricing provided and the excellent customer service delivered! Thank you Montrose Sears Hometown Store!

Gotta toot my own horn here. We run a great store and look forward to seeing our friends in the community everyday.See you soon.-Kevin

Does not take American Express. Im sick of these local companies not taking that card. If the swipe fee is higher so what.I would have paid the deference in cash if its that big of a deal. Cant be that much higher than other cards. I was about to buy a thousand dollar toolbox but the guy says oh sorry we dont take American Express. What would the fee on that be? 30 bucks?These guys buy these things in bulk and get them cheaper than a regular guy could buy them from Craftsman anyways so they still would have made money on the deal. By the way,Sears online accepts American Express and I will shop them or Lowes in Grand Junction who also sells Craftsman tools.

I dont care for the fact that they really push they are not Sears, despite it being the first word on the sign, and using the Sears weekly ad, and selling all Sears brands. The service is pretty good, but if it werent for Sears I probably wouldnt go in.

Due to what I felt as a very bad customer service experience I was ready to return appliances I had purchased. Store owner Kevin Moore understood my frustration. He worked with me and turned the situation into the best customer service I have received in the 12 years living in Montrose.

Super friendly staff! They were very helpful and kind!

I needed a particular spool for a Craftsman beefeater. The Montrose store had three. These spools are hard to find. I bought all three. Thank you Sears Hometown.

Picked up a freezer, met some wonderful folks that helped us load up. We will be back !

Great store. Advantageous prices and excellent staff

Very helpful and will help you with all your shopping needs

Second place in town to find a 4 prong dryer pigtail. Glad not to drive all over town to find it.

Great service and selection

Always helpful! If you cannot find what you need they can get it for you!

Great customer service,found what i wanted and needed in a short time,at a good price.

Personal service. Very nice people.

Small selection of items, but the staff are great.

Store is lacking for inventory, but staff was great.

Best delivery and installation team on the Western Slope!

Good deals and good customer service

Ordered a part for my lawn mower almost a month ago on there website still waiting

Five Star. Kevin is very helpful.

Got appliances no problems

Sketchy

Very helpful as usual.

Very helpful.

They are not truthful with pricing!

Great customer service

Great guys!

No TVs

Good staff