Robert and Joe at the Monticello location are amazing people. If you want to buy a camper this is the place to go. They will work with you to find the best camper and the one you want. We ran into a few bumps and they fixed everything to get us our dream camper. Well we are now proud owners of a brand new 2021 Keystone Cougar. Thank you Camping World of Monticello you guys rock. Will post more pictures after we have it delivered
Had my motor home repaired at Monticello, Minnesota location. They had my Winnebago for 5 months saying it took that long for windows from Germany. They called and said it was complete and was being detailed. I got a ride to pick it up 1 1/2 hours. When I went to pick it up the interior was not cleaned there was glass still on the carpet and the complete interior was covered with dust. They also missed a mirror that was broken inside the motor home. The repairs to the outside had shrunk and you could see where they repaired it. I left it there for 2 more weeks before they told me it was ready fore to pickup. I asked if it had been cleaned and they said yes. I got a ride again for thec1 1/2 hours to find the outside looked nice and inside they replaced the mirror with a generic diagonal mirror instead of a nice mirror. They vacuumed the floor but the interior was still covered in dust and the bathroom still had glass and debris in it from the accident. Camper World needs way better customer service from keeping customers informed of what is happening with repairs and the service department needs to improve on repairs and especially on cleaning the interior after repairs. People live in these and when you give it back without cleaning the interior or even washing the outside that is horrible service! I WOULD NEVER RETURN FOR REPAIRS OR RECOMMEND THEM TO ANYONE. WORST SERVICE AND REPAIRS!
Steve was very helpful when we picked up our camper. Gladly went over our camper again, helped us put the hitch together, made sure everything was good to go before we left. He was the ONLY person there who showed they actually cared about customers.
Great and friendly staff!!
My Mom and Dad shop here alot, tons of campers at great prices, friendly people