This location apparently doesn’t understand what a commercial account is here.I get big discounts on some items, smaller on others, one example is wiper blades. It was pouring rain and my GMC 2500 took 18” wiper blades, I ran in to grab some here and gave them my commercial account info and the guy says, “Since I don’t do commercial accounts I’ll just do the invoice as a DIY checkout.”So I got a small discount, got home an hour later and checked the receipt. Where I should’ve been charged $15 per wiper blade, I got charged the full retail amount of $25.99. Same goes for the floor mats I got for a customer, should’ve been $16, it was $38.99.Went back in to complain and the guy said, ”I don’t know what to tell you, I don’t do commercial accounts.”Basically if you are a retail customer I guess come here, but this is the 3rd time they have done this with my commercial account.

Great help and not a@@hole know it all service people just your regular nice knowledgeable sale staff. Thanks

Good service and price

Definitely less than impressed with this store, I went in for a new gas cap and had the guy type in my vehicle information only for him to sell me the wrong one. Luckily I hadn’t left yet and went back in to tell them it wasn’t correct and the older gentleman who sold me the gas cap didn’t seem to care a whole lot that he sold me the incorrect part…Was in there today attempting to fix something on my car and purchase a tool set with some sockets, turned out it wasn’t magnetic which was my fault and one of the employees was outside on his phone and I asked him if they had anything magnetic in that same tool and he said no we ain’t got nothing like that here. I said ok and went back inside to get something else and told another employee what I really needed and he said oh you mean this?….disappointing because I’ve been an autozone customer since 2010. Be on guard. Update 09/15/21 went into this autozone today and asked a question and was told idk you’d have to google it….definitely not going back if you can’t do your job and help customers. Bigger guy, grey hair and a mullet or Mohawk

Pretty good staff and a lot of small car things to personalize your vehicles. Ordered one part, they got me the wrong side and had to drive to get one from another location. But they did give me a discount for my troubles.

Friendly and very helpful staff. Always will to help find the part you need or give advice or repairs.

Wes at Monticello Auto Zone was awesome. He answered questions, installed my new battery and price was comparable and I loved my discount. Very efficient. Thanks again for the great service.

The only way to get corporate attention is to write a bad review? Been contacting the regional office manager for months now, only for me to be ignored, I was sold the wrong parts for my car to have them destroy my engine in the car; AutoZone is not willing to take any responsibility for this. I would advise everyone to stay clear of this company as a whole, they don’t warrantee anything nor do they have the competency to sell you the proper parts to back you up. This mistake by Auto Zone has cost me thousands of dollars, the managers and regional have all been contacted and even corporate only to copy and paste an obscure response to my emails and reviews, you can also see this with the responses with reviews, it’s all very unipersonal and a giant gaff off, I’ll just take your money thank you very much and disappear from any responsibility or warranty. If you do get a callback, all they do is tell you what you want to hear, “get a quote for the fix and will take care of it”, only to have them ignore you when it comes time to pay up. I WOULD ADVISE YOU TO STAY CLEAR OF THIS CORPORATION. Update: within 24 hours of writing this Review i was called by the regional Manager and sent a check for 1/2 of the bill for replacement of the engine, i just received the check today 3-1-2021 and am eating crow right now for this review. thank you Auto Zone for working with me on this issue.

I will never go to Monticello again. Every time the store manager helps me. He sells me the wrong parts and I always have to go back or to another store to get the correct parts. Ill only go to Elk River. At least they know what theyre doing.

Always great service here. They try and help anyway they can.*They also have military discount all year around. *

Friendly and helpful service 👍

Staff is nice and helpful

I purchased a new battery, headlight bulbs and wiper blades. The assistant manager Mike was very helpful and replaced all items for me on a cold winter day. I really appreciate how helpful he was and will continue to give them my business!

Excellent store with excellent service

Poor customer service asked for a running light for a trailer and. Was shown light bulbs

A big thank you to Mitch. I came in tonight for windshield wipers. Mitch asked if I needed help and found me the right wipers for my car and even put them on. He was a great help and I appreciate it! He took the time to help the other customers in the store while I was looking at items. Great customer service, Mitch!

Connor was of great help with getting my battery installed

The staff here has been especially helpful, we have recently moved to this area and when I went into the store and asked about parts due to a vehicle breakdown at new house they said we dont have it in stock but can have it in by 4pm and can deliver it to your new home.. Way above normal customer service, would rate even higher but only allowed 5 stars

I do not recommend this particular autozone. Did not seem to be very helpful

They gave me a wrong part. I struggle to fit to the car. I called and asked the right part number, and found out wrong one. I returned it. No one apologize! They waste my time!

Cory O. And Cody up here at Monticello Auto Zone are the greatest guys ever. Went into exchange an alternator under warranty they were so great and had the best personalities I have ever encountered at an auto parts store.

They had what I needed and helped me get the best deal on the items. Online cheaper but I waited until the last minute so I could not wait. I appreciate they had everything I needed.

Nice and clean location employees are usually knowledgeable prices are high compared to online options however they normally have what Ive needed in stock

Kinda rude and unorganized, assistant manager Michael was great though! Props to him! Great guy. Helped me find the tools I needed to access my starter.

Excellent customer service...but no 5th star because this store doesnt accept used oil..

Awesome help and service. Mitch was awesome and went out of his way to help us out on a busy holiday

Associate Chad was awesome to work with. He took the time to help us get what we needed. Will definitely return to this loacation again.

I was towing a trailer on I94, and everything electrical turned off in my car (ac, radio, blinkers, etc...) but the car kept running. I figured the alternator probably died, and my car was running on battery, so in a pinch, not knowing how far I would get, I navigated to the nearest AutoZone. They had a replacement alternator in stock, and lent me all the tools I needed to change it in their parking lot. They charged my battery while I was working on my car, and tested my alternator after it was out to confirm it was bad. Ultimately I was on the road again 1.5 hours later. Top notch customer service by these guys!!

Always a solid experience here.

Every time I have been in there the staff has been extremely helpful, one of the guys asked if I was driving a certain car based off of the bulb I bought and suggested that I use a certain bulb grease on the next install as it wouldHelp solve my problem. Very Knowledgeable guy.

Friendly and attempted to find answers even though they didnt have the part I was looking for.

Love the area and the selection of auto parts there.

Ordered wrong part for us. Now have to wait for the new one.

Terrible customer service! Apparently they dont like black people or monkeys as all the staff were saying. I am absolutely appalled at the behavior of the staff here.

Stopped at AutoZone due to what I expect is a leaking tire valve. Without asking any further questions, the employee directed me to a tire slime and used the words promise and guarantee that it would solve the problem. Seeing that is his profession and his high level of confidence, I took his word for it. Got to Kwik Trip, let the tire go flat as directed, used the slime product, and the tire didnt fill up with any air. I called the Auto Zone and spoke to the same employee and told him it didnt work. After repeatedly saying wow, it should have worked, there was nothing else he recommended or offered me. I would recommend buying products from this store if you know what you need however do not rely on the employees information/recommendation.

Extremely helpful and friendly staff!

Friendly, helpful staff volunteered to install replacement headlamp at no charge.

Will never go here again went for a wipperblade was unsher how to install it. Was told when I asked if I can get some help Conner T replyed we dont send are employes out into the tundra. Dude you live in Minnesota get used to it. Need I say more.

Always helpful, and will go out of their way to help you solve your problem.

Good price, could be more lively I guess...

Great customer service, permit to carry holders get courtesy 10% off!

They were very nice knowledgeable and helpful

Fairly good service got a battery there

I am very disappointed with the gentleman that charged my wife $50.00 to unlock her van after being locked out when her key fob battery died. He sold her a battery for her key fob, then when she still was unable to get in, he PERSONALLY charged her $50.00 for his locksmithing services while he was on the clock with autozone. If I was working for autozone I would help a customer in need just for the sake of being kind, and to provide an excellent experience that would likely retain that customer for life, not take advantage of someone in need so I can pocket $50.00 for a 5 minute job. This location has officially lost my business forever. I will be going to napa for all my auto parts from now on

Meh. Need better staff. Maybe they will hire some...?

Very helpful and courteous.

Friendly and extremely helpful, knowledgeable about everything automotive!

Good place and very helpful.

Been using this location for few years and I don’t know why. Slow, poor customer service, like to say parts be here tomorrow ...3 -7 days later more like it. Mutiple times incorrect parts no refund.

Good help there

Good prices

Excellent service and advice

Great service

Very smart staff

Very help full for when my fiances Jeep broke down and I needed to get parts

They sold me some parts that were no good and i had to exchange not fun check your parts before you leave

Had what I needed to fix my car in stock! No waiting.

Always good to me!

Employees not to friendly or helpful

The service sucks here. 2 guys working, neither would look up from their phones. Asked if they had something, I got a I dunno, what we have is down there. Lame.

Always help when working on vehicles.

They sell car parts for the average working man because thats who they are.

Guys are helpful and quick

Helpful and respectful employees

Had my parts where competitors had to order.

Fair prices

Very helpful

Nice people

Friendly staff.

Helpful

Excellent place

Very assorted