Was nice to have a worker that didnt acted like she was irritated having to be at work. I do not recall the name of the sweet lady but she was such a pleasure

Great fragrances selection and make up.

Clean appears very compliant to CV19 restrictions, got quick service, Hunter helped me update my foundation color No issues. Got in, Got out.

I love Sephora and their brand, but every time I walk into this specific store, I get profiled as if I am stealing. I would first like to declare that I have never shoplifted and I never will-- that just is not who I am as a person. I do not really care about how I look at times, so I usually walk in with sweats and a t-shirt. When I am browsing in the store, I get asked six times if I need help (if the employees talk to each other through headsets, they should already know that they asked me that). Then, when I went to check out products, the girl that was checking me out said on her headset, yes, she is checking out now, her shirt is low. EXCUSE ME?! Very uncomfortable experience. It seems that they assume certain groups of people are stealing because of their class and race. DO BETTER.

This is a pretty good Sephora! Excellent skin and hair care selection and the staff is always helpful!

I haven’t been inside this specific sephora in a while, but when I went in it was the worst experience in my life! Right when we walked in it seemed that they where watching us as if we where going to take something specially the blonde lady with her hair a little over her shoulders(I didn’t catch her name) She was following us around and made the whole experience horrible, we went to get some skincare products and my sister was looking for a new fragrance and at the end we went back to macys to get what we needed since they where nicer and more welcoming. They need to have some sort of training and teach them how to make customers feel welcomed, and not to profile people just because they look different than them.

The Sephora at the Del Monte in Monterey has great customer service. Employees know the products and recommend the appropriate product to meet your needs.

The beautiful man helping me and beautiful girl behind counter were extremely helpful and I bought stuff I didnt even need but they were awesome salespeople!

Long lines that moved pretty slow.

They literally ignore you and walk away when you ask them for help 🤣 especially the blonde lady that works there clearly hated to help out customers. No wonder Ulta is doing so much better. I’d give 0 stars honestly.

Absolutely love this store and the ladies at this location are incredibly helpful while never seeming pushy at all.

Friendly staff very helpful .. .. this store is dangerous to anyones wallet they have amzing products

Super sweet and amazing staff always willing to help

Love this store in Monterey, everyone is Absolutely amazing Especially Brandon.🤩

This place was so friendly and clean. Huge sephora and had everything stocked up. The samples werent all gross or anything like they sometimes can be.

I went in to find a foundation and I was greeted by elena she was with a customer but when she finished helping her she came right back to me and asked if I needed help which I did and she stayed with me until I found my shade and the right one she tried so many on me that I found the right foundation I was satisfied with all her customer service and honestly because half the time poeple just want to sell the product even if its not the right one so I was really pleased with her and will go back

Excellent selection!

Love coming here. Sales reps are always eager to help without being intrusive.

Nice customer service, sales people. Smells great inside.

I usually only ever step foot into a Sephora if Im a.) looking for a new fragrance b.) looking for a specific face wash/shampoo or c.) I got lost and have no idea what Im doing in there.This location is clean, neatly organized, and the ladies are quick to help you find anything you may need, even go out of their way to provide all the help they can! I was looking for a specific fragrance here but the beauty advisor (customer service rep) who helped me really helped me tons, and even offered alternative fragrances which may interest me, one of which I ended up buying because I liked it!They dont always have everything in stock, it wasnt the first time they didnt happen to have what I wanted. But based on my experiences there and how helpful everyone is, its always a pleasant experience!

Chelsea the manager is the nicest and most lovely young lady i could encounter today, she really helped me out choosing different fragrances for a gift and well because of her i really recommend this place.

I took my girlfriend here to purchase makeup and she really enjoyed the shopping staff was very helpful

Very clean and super nice staff! Would love to shop here again!

They gave me so many freebies for my birthday month! This is located in a cute shopping center.

Terrible customer service.Once again, you have these gangs of roaming, young women who have no idea how to help people. They like to hang around each other and talk to each other and ignore the customers, if you ask them a simple question, they have no idea how to answer it.I suggest these young ladies spend their time reading about the products they are selling and understanding how they work instead of standing around and gossiping with each other about each other and about the customers.I have gone into this store with basic questions about a product and ingredients, and they have no idea and could care less to help me. Training seems to be a lost art in the world of beauty, and no, youre holier than thou attitude does not help you sell a product.Oh snap girl attitude check please!

I have been in this store multiple times, and every time, without fail, I am ignored. If youre not 15-21, be prepared to be completely disregarded. Not a single employee greeted me once in the store today, despite walking by at least 6 different employees. Not only is the service horrendous, but the selection leaves much to be desired. Its not much bigger than a Sephora at JC Penney. If you want to buy cosmetics or skin care, go to Macys- and I hate Macys, so thats really saying something. I will be contacting corporate about my experience at this store. In this competitive market, the management at this location is driving away customers who would happily drop some cash if they could just be treated civilly.

They were super helpful with the products, not pushy and really nice!

Always have what we need. Customer service there was very very good.

Great customer service

Needless to say! This place is your place to get from beauty advice, to finding the right shade, color or product you didnt even know you needed!

This is probably the best make up and beauty store that I have ever been in simply because of the customer service I experience every time I walk through the doors. The sales associates are helpful and attentive. When I walked in, I was immediately greeted by a sales associate. He asked me if I was looking for something in particular. When I told him that I was looking for a new foundation. He paired me up with another extremely helpful and patient beauty advisor named Stephanie. She matched two foundations for me and asked me a series of questions to help me narrow down my decision. We looked at the foundation on my skin in studio light and natural light. She packaged up foundation for me to sample and even wrote down the brand and color on my Sephora beauty profile so I would know which color to purchase. I did not know that could be done, but it was helpful when I came back a week later to purchase the foundation after testing out the sample. A sales associate pulled up my Sephora account and went and got the foundation for me that Stephanie had saved during my previous visit to Sephora. Im always so impressed with the customer service and helpful advice I receive for the associates and beauty advisors. They seem to really work together and communicate well with each other to create a great experience for customers like me.

Staff is pretty nice but one lady left me and never came back while I was trying on eyebrow pencil. Sierra (not sure if this is how her name is spelled) have GREAT recommendations and is very patient

The ladies that work here are so nice and are always helpful! One of my favorite Sephoras

I came here to exchange a concealer that was spewing out oil. The problem is that the lady who run me up she never gave me a receipt the only receipt she gave me was for my free birthday. So I come in and I talk to you one of these sales associates and told her what my problem was being that I didnt have a receipt, she basically blew me off and said she couldnt help. I said screw her Im going to call Sephora customer service and the representative told me that they can easily look up the day that I came in and gave me a refund or exchange. I go in and speak to the manager and he was extremely helpful he found my purchase date, and he also did an exchange for me and gave me a free gift. I appreciate the customer service from him. The employees need to be honest and not bs people. if you have a problem never talk to it sales rep always talk to the manager. Im giving this Sephora four stars because they do makeup really well there and the manager was extremely helpful.

I took my daughter to get her makeup done for her senior pictures, the makeup artist by the name of Stephanie was very helpful,friendly and professional she did a great job with her makeup and her pictures came out great from what I was able to see from our photographers camera since I won’t be able to get pictures for about a week or two .... The photographer was kept asking her were she got her make up done the light is catching perfectly!!! She made my daughters feel like the princess she is .... she asked me mom can we have her do my prom makeup lol which is over 10 months away all and all I highly recommend her makeup services. The staff at the Monterey Sephora were all very pleasant and accommodating as well...I will definitely be booking future appointments as well as referring friends and family!!Great People doing great work!!

I love free samples

The staff was really helpful and knowledgeable. There was also a very large variety of products.

Do Not try on makeup. I ended up in the hospital with an infection

In spite of the helpful employees, they have put in charge, those too inexperienced for the job. Not productive for them. I will not be back.

Love this place!

I ❤️ Sephora

Ok