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Orr Automotive
4701 E Arrow Hwy Suite B, Montclair, CA 91763, United States
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Orr Automotive
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Tr
Review №1

Needed to have my steering coupler replaced. Not only did they have the best price around, they fixed it quickly. In and out with no hassle. I’ll definitely check with them if I ever need future work done on my car. It’s hard to find good mechanics sometimes. Happy to know I have an option near by.

Pa
Review №2

Amazing Service. Local shop. Great experience and highly recommend using them!

Aa
Review №3

Quick service. New starter works perfectly. Got it done in a day. Dealership was charging 800, they did it for 380.

Sh
Review №4

It is so hard to find a mechanic that you can trust. This shop is the place. Mindy in the office is so nice & went out of her way to find a new engine for my 14 Honda & they are hard to find. Everyone in my family goes here. AAA certified or verified. I will definitely be going back.

Ca
Review №5

We’ve been going to Orr for years. They’ve always been honest and upfront about car repair needs or items that may be able to be done at a later time. They’re all great!

ni
Review №6

After shopping around I decided to go with Orr automotive and Im glad I did. Not only was it a great price but the service was friendly and they had me in and out in no time!! I will definitely be bringing my cars back. Thank you!

Za
Review №7

Easy and friendly check in; I left my car there and picked it up when it was ready, and will return for my next oil change and maintenance. Very helpful staff, who alerted me to other things that needed attention.

Ta
Review №8

This was a terrible experience!!! My sunroof started to act up so I found ORR and chose this place based on Yelp reviews. Boy, was that a mistake!!! I scheduled a 12:30 appointment, but took it in earlier, at 8. The man at the desk said it would be fine and they would take at look at my car after the one they were working on. At about 10:30 I got an automated text asking if I was okay with work estimate of $139.00. I agreed to it. At 3:15 or so when I had not heard from them I called, only to have them tell me they hadnt ordered part yet or calculated my total. Confused, I asked what the estimate was for, if not for the work! He said for diagnostic inspection. He would call me back shortly with total. At 5:10 when I had still not heard back, I called again only to have the put me on hold for about 10 minutes and come on to tel me it would be $860. I said no thanks! Turns out they took the liberty to run a full inspection on my entire car. Chris & Nathan they did this as a courtesy to me. HA!!! I asked them to check my rooftop, what made them think it was okay to check my entire car! Horrible communication, deceitful practices, and terrible customer service.

Ma
Review №9

The lady in front has a arrogant attitude like she hates her life and I was quoted a price then was told by her she makes the prices and my price is higher she needs to fix her atrium honor the prices initially given. Her customer service sucks!!!!!

Po
Review №10

I found Orr automotive on Yelp. My dealership was booked but my check engine light was on. Orr automotive was able to see me that week and solved the problem! Very kind receptionist and everyone was helpful and welcoming! I will be coming back for any other car issues.

ne
Review №11

Great service. Replacement fuel pump was defective. Replaced quickly at no charge.

ca
Review №12

I was impressed with Orr automotive, not only there honesty but the work they performed on my vehicle. And the people there were great. I highly recommend them and I will continue to take my vehicle to Orr Automotive

An
Review №13

Great customer service experience

Je
Review №14

Long overdue for service on my vehicle, so several things needed attention. Was provided with services needed/suggested quotes, and spent a few minutes talking over options, appears to be running well since services definitely an improvement to before. Still need a thing or two attended to before too long but up and running well enough for now. Fair pricing, nice people. It’s good to have a reliable and honest shop near, one less thing to worry about.

au
Review №15

Good service and quality

Ce
Review №16

The transmission gave out on my 2003 Ford Explorer, and there was a leak with my coolant system as well. They were able to fix both problems without much hassle and affordably too. They were very professional and friendly about things, if I ever need any repairs or work done on my car Im definitely coming back here.

Ce
Review №17

He knows his way around our 1995 Chevy Cheyenne good mechanic

Ch
Review №18

I had a very difficult, hard to diagnose, problem with the electrical system in my 2017 Subaru, which caused my battery to frequently lose its charge. Apparently, its a problem with 2017 Subaru Foresters. The mechanic took all the time he needed and spared no effort to discover the source of the problem and fix it. It took some time, but he didnt give up and didnt just tell me I needed to drive it more frequently (which Ive since learned other mechanics have done when faced with this problem.)

Li
Review №19

The us amazing. Ive been taking my car to them for almost 10 years. They are my extended family. My husband an I refer friends and family to them all the time and they also love taking their car there. Thank you Orr for your accurate diagnosis, honest pricing, amazing mechanics and friendship. Happy holiday Orr guys.💓

Te
Review №20

Fantastic shop! Very kind, quick and courteous. Had my issue diagnosed quickly and my car back on the road in no time. Would recommend this shop to all my friends and family. Their price is fair and they stand by their repair with a great warranty.

VI
Review №21

My daughter had previously used Orr for an analysis of a problem she was having with her car, so I called hoping to get some information for another problem she was having with her car. I cannot tell you how much I appreciated the advice Nate gave me over the phone! He went above and beyond to help me. He couldn’t have been nicer or more helpful. I can’t thank him enough!

Je
Review №22

They got me in and out quickly and even gave me a discount for being an AAA member.Ill definitely come back

li
Review №23

Orr Automotive is honest, respectful and trustworthy. I feel confident in knowing I will receive quality work anytime I may need to bring in my vehicle. I was informed of an issue that was found when having taken my car in for a different issue. With that, of course, came an unexpected expense. There was no pressure and I was told to just take time and think about it, they would be happy to service the issue if I decided. I’m very happy with their service and definitely recommend them for your repair needs.

Bo
Review №24

Trusted these guys for years now and had them check out my newest car before owning and driving it confidently. Always quality work and great honest guys. Just dont let the wife go yaking their ear off.

Ar
Review №25

Ive been going to Orr for several years now. Theyve always done a great job for me. Nate is someone I can really trust. Thanks!

Jo
Review №26

I came here last minute to get my tire patch and they were able to do it. Made me feel comfortable and welcomed. Definitely will be coming to them for my vehicle needs.

da
Review №27

They did a 50 pt inspection and forgot to put the radiator cap back on.

Ar
Review №28

Came in with a problem with my Camary. Had no appointment cause car broke at 4am. They did a fantastic job on my Camary. Thank you for the great quality work and service. Will be coming here from now on for all my automotive needs. Thank you all at Orr Automotive.

La
Review №29

Been going there for years. I trust no I ne else!

Co
Review №30

Second time taking my car in and got much more work done this time, they helped me work through the different possible things that need to be worked on and so far the car is running better than ever now that I’ve gotten it back

So
Review №31

I have found the shop for my current and future cars. From the first visit, the staff at Orr Automotive made me feel welcomed. They are straight forward, do not hesitate to answer all my questions and thoroughly explain their service recommendations. Their passion for cars and what they do provides me with a sense of security that my cars will be well taken care of. Most importantly their prices are great! I have and will continue to recommend this shop to others. Thanks again Orr Automotive!!

Ro
Review №32

Well done, expertly and quickly.

br
Review №33

Staff was extremely helpful and did great work. Kept me updated the whole time. I was off after they closed and were able to work with me to make sure I got my car and were able to take care of my rental. Highly recommend this place.

Cr
Review №34

Our 2010 Prius broke down, and I was expecting the worse. We got the car back in less than a week and it cost less than what I was expecting. With 3 kids in college, I appreciate the great price and service

Pa
Review №35

Great service, always honest!Ive had nothing but good experiences at Orr. This time they took care of a pretty big repair in an amazingly fast time so that we could go on vacation on time. I also appreciate that they are always honest and dont try to sell you on fixing stuff that doesnt need to be fixed. Via Sure Critic

Me
Review №36

The mechanics here are good people. Ive been taking my Volvo S40 there for over 3 years. They do quality repairs with fair prices. They have been nothing but helpful and kind. Nate always explains the car problem in terms that I understand and shows me the parts that were replaced. When Im tight on money he lets me know what needs to be done now and what can wait plus they offer carecredit to help with the payments. When I had an accident and other persons insurance provided me with a rental car Orr dealt with the rental company regarding how long I would need the rental for. He also advised me on how to deal with the guy that hit me because he just wanted to give me cash instead of go through his insurance. Nate advised against that and thank goodness because the cost of the damages were WAY more than the guy was offering. Thats just a few of the many ways that he has helped me out over the years.I would recommend this auto shop to anyone that wants an honest mechanic with quality service at an affordable price.

Li
Review №37

The mechanics were very nice and provided good service. I am satisfied with the work they did on my car. I would absolutely recommend Orr Automotive to my friends.

Su
Review №38

Orr Automotive is an honest and reliable place to take your vehicles. I have taken 5 vehicles to them and have been completely satisfied with the work performed. I highly recommend them.

Ed
Review №39

Service was fast...we were from out of town and needed service ASAP to get back on the road and they did a good job on getting our truck fixed same day!!! They put a movie for the kids we are thankful for there friendly service!!

Ma
Review №40

I was really impressed by how honest and kind they were. I would definitely go back as well as send my friends and family. I went in with a broken muffler, just looking for a temporary fix that wouldnt cost too much. They did it for free!

Le
Review №41

Everybody who works there is well trained and knows what they are doing. I have always been very pleased with their work, and I have been going there for more than 10 years.

Ci
Review №42

Ive been coming here faithfully for my oil changes and also a few years ago my car was under warranty thru Carmax and they sent me here. They are very helpful to me all the time. I highly recommend this place for all your maintenance and car issues. They are very friendly and will definitely take care of you.

Wi
Review №43

ORR automotive did a great job fixing my steering. They were prompt and affordable. I definitely recommend their services.

je
Review №44

I needed a new transmission and suspension in my 2005 Super Duty van and I never hesitated when I went to Orr Automotive. These guys have been my mechanics for more than 2 years and I trust them 100%.

br
Review №45

Best price around and great service

JF
Review №46

They hooked up my alignment and tune up right in time for the weekend on my Honda carmax extended warranty been my top notch place for years. Got a rental and all while waiting for completion. Thank you as usual

N8
Review №47

Great Place come check it out give us a shot!

Mi
Review №48

I have to say and this is a little late to write this but Nate did a awesome job on my Nissan Altima. Timing chain issues, broken cam shaft, you name it but he and his crew went above and beyond to my car needs and worked with me on the price. I wish I worked closer still to take my car in but I cant :( My only rant to say is I wish you all were still open on Saturdays.

Li
Review №49

Honest, knowledgeable & friendly staff

Em
Review №50

Made repairs quickly and professionally, will be back for any future issues that may arise, would definitely recommend.

Al
Review №51

Orr Automotive kicks A**. The shop fixed my husbands Honda Civic in one day and boy did that car need some work. My husbands car needed brake fluid changed, oil changed, the radiator fluid changed, new tires, alignment and a tune up. I have brought my old car to them a horrible pt loser (cruiser) and that turned out to have electrical problems (got rid of that car). The car I have now is a Honda Crosstour it will be due for service soon so I will bring it to Orr Automotive. Theyre reliable and trustworthy and WONT ROB YOU. They NEVER robbed me at all. Believe me I have searched for good and honest mechanics they all robbed and didnt fix anything, finding a good mechanic that actually lives up to its standards is rare. Finding this place was like a needle in the Hay Stack. They will always be the shop I go to.I dont care if I have to drive a long way they have my business till I die. Thank You Orr Automotive !!!

An
Review №52

While visiting friends in Montclair, my wifes Toyota Matrix started leaking under the dash (on her new suede shoes!). We werent excited about the idea of another breakdown driving from Southern to Northern California, but neither were we excited about going to an unfamiliar mechanic. After research, we found ourselves at Orr Automotive and were super glad we did.John treated us right. He walked us through the steps of his diagnosis, took us out to the car to show us his findings, and gave us a discount on additional issues he found since he was digging around anyway. Chris treated us well, too, driving us back to our spot and chatting us up about auto maintenance tips and life in Montclair.Tl;dr: if you need a diagnosis and solution to a car problem in the Montclair area, go to Orr Automotive. They were kind, knowledgeable, treated us fairly, and acted like they truly wanted to solve our problem affordably and with quality.

De
Review №53

Great customer service! Love the people here

Ja
Review №54

My friends car broke down on Baseline Rd. Nate was one of the gentlemen that helped us. Great help, service, and hospitality. Id go back there every time!

ye
Review №55

I would recommend to not bring you car here. They will try to over charge you especially if they kno u dont kno anything about cars. They will also try to give you a discount to make seem like there helping u by lowering the price.

Ro
Review №56

Very honest mechanics! I will be taking my cars here from now on.

Ja
Review №57

One of the best mechanic shops, they know what they are doing and dont mind working with you on pricing. My go to shop if I need anything.

Ch
Review №58

Google automatically ask about work and i love and all the greatest customers.

br
Review №59

A++ service. My 2002 Mercedes c240 started overheating on Christmas eve, on my way to a friends house, I did a quick search for auto repairs facilities near the area and Orr automotive was the closest one. Any way to make story short the shop was just about ready to close around 2 pm, guess it was a short day for them after all it was Christmas eve!. Turns out a had a defective coolant thermostat and a damaged radiator hose clamp!!. the guys stayed a little longer just to get the parts and fix my car. and they where happy to do it too, they got me back on the road in no time, my car is still running. and I might add, I have spend more in a single oil change for this same car at different mechanic shops, then what I spend that they on the repair. this guys knew what they where doing, and did it fast, and they are good people tooo!!!!.

Mu
Review №60

Great, friendly service. Will be coming back

Ch
Review №61

Quick service. Car was ready the following day.

He
Review №62

People you can trust! What more can you say. 😁

An
Review №63

Love this place very informative friendly and fair

To
Review №64

Best auto care place around...highly recommend this place !!!

Ti
Review №65

They advised me regarding the wear on my tires and were very helpful in safety tips. Thank you!

Ro
Review №66

Over priced and they made things worse in my car then before worse place in the city rather go to pep boys

Al
Review №67

Orr Automotive is very customer service oriented!!

Qu
Review №68

Great service

Da
Review №69

Good service

St
Review №70

Fast!

Da
Review №71

Honest

Kr
Review №72

I was really let down by my visit to Orr automotive. I went because it had so many great reviews here on Google, but my experience was the exact opposite. My appointment which was estimated to take 2 hours for a simple electrical diagnostic for my front headlight. It ended up taking 8. The girl up front, Mindy was very unprofessional and failed to leave any information about what the shop was to do with my car after she clocked out for the day. If I had not called to check in, I dont believe they would have had any idea my car was still needing to be picked up. Basically the left hand doesnt know what the right is doing here.

Ca
Review №73

Car had to return twice for same repair.

Information
100 Photos
73 Comments
4.8 Rating
  • Address:4701 E Arrow Hwy Suite B, Montclair, CA 91763, United States
  • Site:https://orrautomotiverepair.com/
  • Phone:+1 909-625-8963
Categories
  • Auto repair shop
  • Auto parts store
  • Brake shop
  • Car repair and maintenance
  • Oil change service
  • Tire shop
  • Truck repair shop
Working hours
  • Monday:Closed
  • Tuesday:8AM–5:31PM
  • Wednesday:8AM–5:31PM
  • Thursday:8AM–5:31PM
  • Friday:8AM–5:31PM
  • Saturday:8AM–5:31PM
  • Sunday:8AM–3:31PM
Highlights
  • Veteran-Led:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:No
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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