This Verizon Store has the best customer service! I have been using them for years and have never had an issue. The employees are so helpful full of knowledge polite and there is hardly ever a wait. I have been to other Verizon stores and the customer service is horrible. I hope they get recognized for their outstanding performance.

I upgraded my phone to an Iphone 13 and this process was so easy and pleasant .The reason for this is because Will (Teddy) helped me. He was so knowledgeable, friendly and took the time to go out of his way to explain not only the new phone, but reviewed my bill and reduced for me!! I would strongly recommend that if you are in the market for a new phone go see Will at the Monroe Verizon Store.

Thanks Will for your help today! We appreciate your knowledge and willingness to go the extra mile to save our family over $80 month on our bill, plus getting upgraded phones. We will be back to see you again gin the near future to do other upgrades.

Jonathan was great! Been coming here for years and he is always awesome and helpful

Service was excellent. Jonathan was very knowledgeable and polite.

Isaiah was AWESOME!Kind, friendly, helpful… more

Isaiah was great thank you for helping me get my phone replaced. The monroe location is awesome

Been coming to this location for years and its always been great service. Thank you again Jonathan for the new phone and amazing customer service!

Hands down best experience ever in Verizon only one rep in store named Jonathan he was slammed packed with customers but did a amazing job working with all customers while keeping great customer service thanks so much for the help of my new phone! Will for sure be coming back to this location

Will Wilson had great customer service and made our visit a joy!

Justin was a great help. I was upgrading and swapping from an android to an iPhone. Justin was courteous and patient with me as I tried to remember my various passwords. He answered my many questions. He knew the process well...something I would have been scratching my head over for days. I would highly recommend Justin and the Monroe, GA Verizon store.

Probably the best experience Ive ever had in a Verizon store thanks to Jonathan.

Isaiah was great he helped us port in number from metro to my account and transfer all data! Thank you

Justin was awesome! Very quick and very helpful

Shout out to Jonathan for the help and great customer service 👏

Need anything go see Jonathan. Hes the best!

Jonathan was great thanks so much for the help and amazing customer experience

Jonathan was amazing thanks for the help setting up my new phone!

Nick was a tremendous help today! He worked a miracle for me. Many, many thanks Nick!!!

Johnathan Lott was most impressive today. The best salesperson I have ever dealt with in this business. I will be a customer for life thanks to Michael.

Quick and fast and answered all of my questions thanks Jonathan

Jonathan was great! Thanks so much

The service was nice, this store was a good one, you should definitely go and try it sometime! 😁

Jonathan wonderful! Very professional, patient, and helpful. I hope a raise is in his near future because he deserves it! We were very satisfied!

Thank You Isaiah for helping us ! your awesome

Awesome working w Johnathan today! This man needs a raise! Such a headache problem that he stuck by me with for over an hour. Amazing person. Amazing customer service! Thank you.

Justin was exceptionally helpful and informative. He helped my wife and I get set up with new phones and smart watches. All in all, a very good experience.

Justin did a great job with giving me information about upgrading to a new phone. He gave me a reasonable price on the newest model and discounts on the accessories. He was friendly, patient, knowledgeable, and helpful in transferring everything from one phone to the other. Thanks for excellent service, Justin!

Jonathan was great thanks for the help and new phone!

Justin helped my husband and I set up new phones and smart watches. He was helpful and informative. A very good experience overall.

Justin was awesome came in with phobe issues left with everything switched over to my new phone. He was very fast and knowledgeable

Great experience in the Monroe location! Jonathan and Isaiah were awesome!!! Thank you I will be back

Had a great experience with Nick today! He was a great help!

Hands down the best experience that I have had with a retail business. Justin was extremely helpful and positive and upbeat. I came in with an issue and he assured me he could help me and he did just that. Will be a loyal customer to this location.

Jonathan was great thanks dude!

Jonathan is the best thanks so much

Jonathan was amazing thanks so much

Jonathan was very helpful and informative. I give customer service 5 stars. But, it was difficult to get into the store -it took 3 days of trying!- because of the Verizon corporate COVID response. They allow only one customer in-store at a time. We had to sit in the parking lot in August for 2 hours and still didnt get in! Verizon corporate gets 1 star.

Jonathan is the man! If we need anything from Verizon he is the one to go see!!

Jonathan was awesome! He stayed a hour passed closing time to help me with setting up a new phone! Very patient, kind and helpful!

Justin at the Verizon in Monroe is top notch. Customer service was amazing very knowledgeable and patient at the same time. Monroe is now our Verizon store of choice. Even though it’s not the closest one to our home.

Justin Johnson was so helpful to my 89 year old aunt as he assisted her with obtaining a new phone that would be compatible with her new hearing aids. He was kind, patient, professional and very knowledgable.Justin made our experience a pleasure.

Justin was hands down the most knowledgeable and helpful representative i have had to deal with. He got me switched over from Boost mobile easy and painless. I will keep coming back to see him at this location.

Best service at a Verizon store hands down. Justin was awesome. Helped me right away addressed all my problems fast.

Thanks To ISAIAH I was able to go home BLESSED with My new IPhone12 and my new Apple Watch!!🙌🏾🙏🏾 Great customer service!! He went over and BEYOND!!! Thank you sooooo much Isiaih!!! I owe you a lunch and dinner‼️

Jonathan was great!! 10/10

Isaiah ans Jonathan were great we will definitely return

Justin helped my daughter with her first phone he was patient and kind. Awesome customer service

I absolutely do not like changing phones; however, Jonathan was amazing today. He made the process simple and easy. He was very patient, thorough, and knowledgeable. Yes, I upgraded 5 generations with this phone and it will probably be 5 more generations before I upgrade again...lol Jonathan I hope you are still there. Thanks for everything.

Justin was amazing. Made my move from Sprint easy and painless. He has earned my business from now on!!

Philip provided us with excellent service. He was sure to make friendly contact with us as soon as we walked in the store and let us know he would soon be finished with the customer in front of us. He then thoroughly consulted with us about what we were looking for and offered a comparison of devices. He kept things relevant and sold us phones and a service plan that he felt would suit us and made sure we agreed and understood all of the pricing clearly. I am very pleased with his assistance and customer service skills. Thank you Philip!

Jonathan was amazing 10/10!!

Justin was great. He helped me get the phone and accessories I needed without pressure. 12/10 would by another phone from him

Khory was extremely helpful. He took his time and made sure I understood everything about my new phone. He was great!

Today I ended 16yrs of Sprint service and decided to make the switch to Verizon. Initially, I was dreading the daunting process and paperwork that usually ensue when making such changes, but I can absolutely say that my experience at the Verizon store in Monroe, Ga exceeded my expectations! I believe Philip H., the Verizon Sales Rep., deserves fullrecognition for making the transition a very pleasant and easy process. My phone and plan options were clearly explained by knowledgeable staff which I can appreciate! So far Im enjoying the Verizon experience and highly recommend this retail location to anyone! Thanks for the customer service and peace of mind.

Great service!!! Jonathan was professional and provided great service during my upgrade process. Highly recommend Monroe GA Verizon!!!

Justin was extremely helpful. Fast service had my new phone set up and ready in under 20 minute . Will be back

Jonathan in your Monroe, Georgia store is the most helpful individual my wife and I have dealt with.on a scale of 1 to 10 we are number one because we are both senior citizens and really appreciate the honest help that Jonathan has given us. Jonathan gets a solid 5 star rating. and I hope you will share this with Senior Management.

Bought a phone, was given a tablet and watch and was told that they were free with the phone but then I had and extra $80 on my bill for the tablet and watch and I couldnt get them to honor the deal. Stay away from this place.

Justin was the best got us switched to a new Samsung A71. Great customer service and great attention to detail

I just came from this store and my husband and I had an amazing experience! We were assisted by Jerry and Phillip! We absolutely loved the experience and felt taken care of and like we made some awesome friends! Thank you guys for all your help and your amazing customer service! Keep up the good work!

Jonathan was great thanks for my new tablet

Came into Monroe store today. We were welcomed by Justin he was amazing kind and patient. He helped us with everything. I would recommend this store and Justin to any one in the market for a phone.

Came in with a tech issue Justin was patient and kind and extremely helpful. Will certainly be returning to this locations for all my needs!

Salika is very nice and patient with old people! Thank you young lady stay safe and be blessed

Jonathan was amazing!

I was referred by a friend to this location porting from ATT! Miss Salika was awesome!! Thank you very much!

Justin at Verizon in Monroe was amazing. We were having issues with Sprint and just stopped in to see what they were offering. We were met with a warm welcome and customer service that blew us away. Justin is absolutely the best customer service person we have ever come in contact with. If we could give 10 stars we would.

Justin was great. He was kind and patient. He spent time with us setting up our email and making sure we were comfortable with our phones. If you need assistance at Verizon in Monroe ask for Justin great customer service and not pushy.

Salika was very helpful and patient with me to get my IPhone back up and running and we accomplished just that.

My name is Frank, I stopped in on Sunday February 17 2019 at noon. For the purpose of switching carriers from cricket to verzion. Qua greeted me warmly and asked me how could she help? I told her my situation and she professionally and quickly got my new phone set up and everything else that was needed. Just felt moved to put this out there. Because nowadays its so easy to be critical. But not so easy to praise customer service. Qua again thank you so much for helping me out! Your great! Sincerely Frank. Update, had a issue with auto pay in mid March. Came in and told Phillip and he fixed all issues with prepaid billing in minutes! Great job again at Verizon store in Monroe Ga!!

Jonathan was great!

This store used to be GREAT a few years ago when Anthony and Shawn were running it. The new people are nice but they seem less knowledgeable about how to get things done and take forever to do anything. The recent remodel of the store is awful too, it makes me feel like Im in a dentists office... Which is appropriate since going here now is like pulling teeth. BRING BACK THE OLD TEAM.

Justin was quick to help and was very knowledgeable fastest experience I have ever had at a Verizon store

Justin was great. He helped me copy all my info to my new phone. He also helped me out with a new tablet as well as a Note 10 + that i love. Go see Justin if your in the Monroe area. He is awesome

Justin was amazing he and Johnathon were a huge help me and my wife came in and originally worked with Johnathon and came back and Justin stepped in and helped up tremendously and was very patient and kind. Please go see them if you need anything. Verizon in Monroe great service

Jonathan was amazing

Thank you Jonathan! 😊

Absolutely Great experience and fast too

Jonathan was great!! Looking for a new phone or service go see him!

Justin was great we are very pleased. Would recommend Justin and this store to anyone. We got two new phones he was very patient and knowledgeable with products.

Ive been a Verizon customer for years now and the people there are always friendly.

I have never had a good experience in this store. But today was by far the worst. I go in for a problem, and was told I had two people in front of me. No problem I tell him I need to speak to a manger and was told he was ( name is Philip). I went and sat down. The man he was help is done and leaves. He moves on to the next female she tells him he can help me first. His words to this customer Was “ she is here to complain, I’d rather help you first”Supper embarrassing and very unprofessional.My husband stops in on the way to pick up our kids and starts to tell the manger some of the problems we are having. The manger walks away to answer the phone and my husband had to leave. When Philip gets off the phone the first thing he tells me is “I don’t know what his issue is” another very unprofessional statement. I start telling him everything and tell him the comments he is making is not very appropriate and I would not like him to do it. He tells me “ he was making jokes and making the situation lighter“ I told him “ I did not appreciate it” he told me in a very sarcastic rude voice “ he won’t ever ever make jokes with me anymore...” then rolled his eyes at me. I told him I was gonna call corporate since this store messed everything up for me and dose not want to fix the issue.He told me “sounds good, Please do”This is by far the worst customer service I have ever seen come from a manager. Not only is it embarrassing him telling other customers that I am there to complain when he has no idea what the situation is yet, it was Extremely disrespectful and rude. Ultimately I came in to resolve a billing situation for services that I never received. This is a ongoing situation that has been going on for eight months and has not been resolved. This has been sent to a debt collector and is now affecting my credit. Something needs to be done. I shouldn’t have to pay for a service that I never received.

Qua was absolutely wonderful! Very knowledgeable and great personality! We had some problems and she was fantastic working them out. She and Jonathan were great to work with.

Justin at Verizon in Monroe was very helpful and took extra time out of his day to make sure everything transferred over to my new phone. Definately the best customer service Ive had in a long time. Thanks Justin!

Khory was more than helpful!

Justin is the best

Salika was very helpful setting up my new Apple Watch!!

Jonathan was able to fix my phone in mo time! This location is great! Friendly and helpful. 5 stars is not enough. Will definitely vist again.

Had a wonderful experience in this store best that Ive ever had at a Verizon retailer. All of the staff Brooke James and Shawn are incredible very informative and always have a positive attitude. Would definitely recommend this store to anyone on Verizon and anybody looking to make the switch thank you guys so much for your hard work and dedication

I have been with 3 different Cell phone carriers And by far Verizon is absolutely the WORST. I will switching back to AT&T soon if the Winder store can not straighten my account & service issues out today.

Justin and Philip were great assisting me with my phone. Note 10+ 5g is awesome and they were outstanding

I had the most wonderful experience at the Verizon Store in Monroe. Jonathan, the technical advisor, and Bertarius, the Regional Director, were able to solve and instruct me on some issues with my phone. They were extremely helpful. Customer Service was excellent.

Khory was very helpful and super nice answered all my questions

Justin was great. Quick, efficient, knowledgable, friendly. Made it painless!

Nick was outstanding!

Justin and Philip were great they helped me with some issues and introduced me to Tech Coach its an awesome sevice Im happy with them and this store. I would advise anyone to see either one of them

JustinDid a great job. He help me with my mother’s phone. I be glad to come back. Thanks😃😃👍🏾

Philip was very helpfully with the pure grear web site to get a replacement shield for my phone. I will him 5 stars.

Everyone in the store is so pleasant they are a pleasure to work with. Jonathan is great he has helped me twice with any problems I have had. Dont let him get away aThank youEllen Shannon..