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Pro-Tops, Inc.
4001 Van Dyke Ct, Monroe, NC 28110, United States
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Pro-Tops, Inc.
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Sa
Review №1

Sarah in customer service was fabulous! She made our renovation project so much more enjoyable. She really cared and went above and beyond to get to know our wants and needs and was able to make the perfect recommendations. We trusted her fully as we were not able to travel to the showroom to see samples, and we were not disappointed! Would highly recommend her as your sales rep and the installers who arrived were professional, courteous and fast! We love our countertops and will definitely buy from ProTops again. Thank you!

Jo
Review №2

ProTops proved to be professional in every respect. The installation exceeded my expectations. The cuts and fit were spot on and all the seams were tight to the point of being nearly invisible! The Show room office and installation staff were considerate and cheerfully answered the many questions I had. I’m very happy and pleased with the finished product.

Re
Review №3

No customer service. Purchased gorgeous quartz stone from Pro-Tops and had multiple struggles with poor installation. Called for months and left messages to get someone to make simple repairs (extra material on quartz seam, scratches and a chip.) Over the last 2.5 years Ive gotten a hold of multiple managers who make promises and then never call back. Turnover rates are apparent as they are never there when I try to refer to my last call. Spent $17,600 with this company on 2 kitchens, bathroom and pantry and though I love the stone--I would NEVER recommend.**update: Ive been seeking support for 2.5 years. I have called every 4-6 months. I spoke with Daniel and later Rick who said they would try to help. Nothing. I have even gone into the office twice with my receipts and tried to get an appointment to speak to someone (again most recently February 4, 2021 when I spoke to Sarah). The warranty department has never called me back and apart from Sarah who did call me back within a week to tell me that she is passing my info to her manager and the warranty department NO ONE has followed up with me. Youre response to this review has been the only attention I have received.

Ca
Review №4

A huge thank you to Otavio and Angel, they designed the perfect kitchen we needed for our home! They made it painless and effortlessness. We have priced out other cabinets, countertops and tile backsplash and these by far were the best in quality and price. I will recommend Complete Kitchen & Bath and Pro Tops to my friends and family.Love my new kitchen!

Da
Review №5

We just completed two bath remodels. Protops did both countertops on two occasions.The first went smooth, careful install, cleanup, and haul off of old top.The second was not so good. The install went smooth but they left a mess and failed to haul off the old countertop. My wife called three times and was promised three times they would pick up the countertop. They simply failed to honor their promise and we had to make other arrangements.Although they did a nice install I do not recommend them.

Wa
Review №6

Pro-Tops did a fantastic job on a very difficult project. Cheryl was super professional, honest and efficient yet friendly. The staff that cut the stone and installed the material were also real pros. They were completely dedicated to making sure we were happy with the end result. I cant say emphatically enough that they are the place to go if you need counters or fireplaces. And if you go there ask for Cheryl. Phenomenal project manager.

An
Review №7

Pro-Tops is the installer of the granite counter tops and under mount sinks for the builder of my property. I am the first owner of the property and in year 3 of ownership, the silicon of all 3 bathroom sinks are failing. None were installed with brackets so the silicon was the only thing holding the sinks up. I reached out to others in my neighborhood, many of who have had the same issue; to find out if they were able to get the builder to repair. Some where and others weren’t (builder sold to another builder) but I was able to get in contact with the current builder for assistance and they referred me to Pro-Tops to fix the work. Spoke to Richard at Pro-Tops who was rude the entire time! Cutting me off while I’m speaking, telling me the things I’m experiencing with my sinks were not true and ignoring my requests to speak with a manager. Eventually Richard agreed to have the manager call me back who never called!!! After not hearing back I paid another company to re-install 1 of the failed sinks including the plumbing underneath so we could continue using our bathroom. A few weeks later I called Pro-Tops again for help with the remaining sinks and ended up with Richard again who was doing the same thing! This time I let him know he was being rude and unprofessional, he apologized, and continued to do the same thing!!!!! We final get scheduled to have someone come out to repair the other to sinks and told them I want brackets installed so they wouldn’t fail again. He tells me they can’t do it and also says I will have to pay them to re-install the sinks the same way but they won’t re-install the plumbing underneath. I will either have to do it myself or pay a plumber to come out. At this point I’m already angry, give Richard some choice words and cancel and planned work with them. I would never recommend calling Pro-Tops for any work. Richard is utterly unprofessional and the customer service was pathetic!!!!

Ca
Review №8

Nice selection of granite. Downhill from there. No accountability for results. Octavio painted kitchen/bath cabinets. Horrible work! Chipped and scratched off within days. No response when I called or texted. Took thousands of $$ and ran. Had to get work totally redone for a fraction of the cost.

Al
Review №9

The poor reviews that I have seen on here absolutely reflect the experience I received at complete kitchen and bath which is owned by pro tops. Over promise and under deliver all while being disrespectful and dishonest. I am glad I walked away before spending my money after seeing the terrible reviews which i should have read myself first before considering them.

Jo
Review №10

Just had our kitchen counter tops, back splash and island resurfaced with quartz. Pro-Tops did a fantastic job.All of the guys were friendly and professional, and Cheryl is amazing. She guided us through the entire process and kept us in the loop with great communication. We’re very pleased and would highly recommend Cheryl and Pro-tops.

Fr
Review №11

I wish I could give a zero star. Warranty manager Andre scheduled my appointment for 9am. 9:30am no call no show. I call Andre he says no one can show up today can we reschedule. Rescheduled for 9am next day. 10am NO CALL NO SHOW AGAIN!!! Called pro tops and again we can’t be there until maybe later today. This place is a joke! The worse service I’ve ever experienced! Avoid this company at all cost!!! True home should stop using pro tops!

Of
Review №12

We had our kitchen completely re done with protops . Otavio was super professional and made sure every detail was perfect. Communication was great.We love our new kitchen !

av
Review №13

We had great experience working with Pro Tops for our kitchen remodel. Otavio was great to work with. Even after the work was finished and we had minor issue, Otavio came immediately to take care of it. We are very happy with new quartz countertops and marble backsplash. His vendors were very professional and all work was completed well on time.I would highly recommend Pro Tops for any remodeling needs.

Pa
Review №14

They are the worst company ever, stay away, they have HUGE personal turnover and the employees they do have don’t know what they are doing !!!

Ta
Review №15

Cheryl is great. She really helped us not only choose the best granite and quartz for our needs, but also was able to answer all our questions to ease our minds regarding such a large and important purchase. I did my research and they actually met a price I was given by a competitor. Everyone from the templater to the installer was very professional, courteous, and competent. I highly recommend Pro tops and Cheryl in particular.

Jo
Review №16

Pro-Tops installed the backsplash in my kitchen and they did a wonderful job!Cheryl made sure everything was taken care of and that everything was done in a timely manner. I plan on going with Pro-Tops for my bathroom remodel because of the amazing job they did!Hugo did the installation and was here on time and worked efficiently. He made sure everything was done to perfection.Everyone had a wonderful attitude and made sure we were 100% satisfied. They even made recommendations for how to cut everything so that appliances fit well.Thank you for everything!

A
Review №17

Pro-Tops was recommended by our builder for our granite countertops. We also visited other granite yards. We found Pro-Tops to have a good selection of remnants and slabs to choose from. Their pricing was better than the other yards we visited. Ricardo was very knowledgeable and a pleasure to deal with. We visited the yard several times as we firmed our choices and were always welcomed. We found 3 remnants that we liked so much that we increased the number of applications to include three free standing table tops that my husband will be making in the future. Pro-Tops cut the pieces to maximize the swirl pattern in particular pieces per our request. Installation was quick and professional. The granite looks beautiful. We would definitely go to Pro-Tops for any future granite needs.

Wa
Review №18

We went to the sale event on Sunday, 4-22-18. We were greeted by friendly staff and even had some hot dogs and popcorn! Then Richard gave us a tour of the facilities and showed us the products. What a knowledgeable and helpful young man!. We were very impressed with him and the company.Daniel and Wanda Diaz

ly
Review №19

Worked with Sarah she was amazing !!! great experience ! love my counters great customer service, fast and friendly installers would recommend !!

St
Review №20

Awesome service at a great price. Cheryl was there every step of the way from selection to installation. Would definitely use them in the future.

Ma
Review №21

We were very happy with our experience at pro-tops. Everyone is very friendly. We would like to give a shout out especially to Carlos who was so helpful in the selection of granite for our master bath and also the guest bath. His follow-up was excellent and we were very happy with the installers and plumbers as well.

Mi
Review №22

Today I visited Pro-Tops to view their select of remnants for our new vanity in the guest bathroom. Richard our saleman has a good eye for colors and excellent knowledge of all types of stone natural and made. We left happy with the service, our selection of granite and what I believe to a fair price. I recommend you visit and see if they have what you can use.

Ti
Review №23

I visited the showroom today, and the staff was very helpful and professional. I was shown the actual slabs of granite that they had in stock that I could choose from. It is so much easier to pick a granite when you can see not only a whole slab, but the actual slab you would get! Their prices were excellent as well. I recommend paying them a visit if you are in the market for granite countertops.

Je
Review №24

Very pleased with the work completed and Otavio did a great job!!

He
Review №25

I am very happy with the service and the quality of work at Protops, they went above and beyond my expectations, price very reasonable and theres a huge selection to choose from, staff very attentive and responsive! fabulous work will highly recommend to any body in need of their services!!

Ju
Review №26

I will start by saying that the counter tops did look beautiful. That was where our good experience with this company ended. It should make up for our terrible experience with the company, but somehow it just doesnt. We worked with Sarah who did inform us she was new to the company, but assured us everything would be handled proficiently- but it was NOT. Initially we went to pay our 50% down payment, and were charged 100%. This was then remedied about 1 week later. That should have forewarned us that no one had any idea what to do. We had appointments to have counters measured and somehow was never actually placed in the system, luckily we called to confirm the appt and they scrambled to get it together for that day. On the day of install, we were told installers would be at our home by 2pm, but didnt show up until 4:30pm and we werent informed of any delay until after we contacted the company and were told they were unaware. I feel like if you are sending installers to someones home, you should be aware of the schedule and any delays and be informing clients of this. When we expressed frustration with the tardiness as my husband had changed his schedule to be at the house while they were there, we were told we should just leave the house open and theyll let themselves in. That seemed incredibly unsafe, and also very unprofessional. We also had someone show up the day the counters were to be installed to measure the area and provide a new quote, and he had no idea that we had already purchased a piece and were ready for install that day. We were told by Sarah to give our remaining payment to the installers, but they told me that they do not accept any payment as someone would have to come by the house to make sure the work was satisfactory. When I informed Sarah of this, she had no clue! The entire experience was incredibly frustrating, it seemed as if there was absolutely no communication, and no one had any idea of what was going on. Everyone there seemed incredibly unreliable and unprofessional. I would not recommend this company to anyone who hopes to have an easy experience having counters installed.

Sy
Review №27

Pro-tops did a great job! We are so happy with our countertop upgrade! They worked so fast and great price. Ask for Cheryl! She helped us out tremendously with it this project.

La
Review №28

Id give them zero stars if possible! Two of the employees just harassed me at a car wash that they were not obviously in line for... then questioned my religious faith. Absolute SCUM. Do NOT do business with a company that allows its employees to harass women!

Br
Review №29

Daniel is very professional and friendly. We had a small granite top repair, with a short deadline, and they handled it quick and efficiently. I will be using Pro Tops for all of our hardtop needs.

Er
Review №30

Being contractors, weve worked with several counter top companies and Pro-Tops beats the others hands down. They are very helpful to the customer as well as contractors. They pay close attention to patterns when cutting the material and their installation crew are tops in our opinion. Great job guys! Thanks

Ca
Review №31

I was attempting to match a 10 year old granite. Joel at Pro--Tops came to the rescue! My kitchen is complete! Looks beautiful! Installation staff very professional. Wonderful Experience here!

Ja
Review №32

The guys at Pro-Tops were very helpful during the entire process. From estimating, to picking out a slab, to installation, Pro-Tops did an amazing job. My kitchen looks great and the price was very competitive. I would recommend them to anyone needing counter tops.

ci
Review №33

We had an excellent experience with ProTops. We were very impressed with Joel. He followed up every step of the way and it was a wonderful experience for us. Our granite countertop is beautiful. We would highly recommend them. I am not an employee or a relative.

Jo
Review №34

Despite getting a quote from Otavio on the show room 07/31/19 there was ZERO follow up on 08/01/19 as promised by Otavio.After Otavio lied on following up one day later, I personally followed up in person two days later on 08/01/19...Marcus was nice but “too buy to help me”...I am an interior designer who has been in the home remodeling/interior design business business for 20years...STOP! DO NOT USE PRO TOPS of Monroe NCDO NOT USE PRO TOPS OF MONROE NC!

Gi
Review №35

I wasnt there as a customer

Na
Review №36

Great customer service, competitive price and good work. Very pleased and will recommend to friend and family.

Ta
Review №37

From unsatisfactory product, to not meeting scheduled appointment times to poor customer service, I am highly disappointed with my experience with Protops.I selected two different, defect free countertops to be installed in my bathrooms. On installation day, one countertop had a puncture on the surface that was later patched. After reviewing the second countertop post installation, I found many scratches and chips on the surface that were not there when I previewed the piece.After speaking with Richard, one of the managers, he agreed that the installers should have never installed the second countertop. Because the installation was right before Memorial Day, I was left without operational plumbing during the holiday weekend.The following week they arrive for the second installation attempt, and it was noted that the second countertop was fabricated with incorrect dimensions. They said they could have it ready the following day, so I had to make arrangements for the installation since I would be out of town for work. The correct installation finally occurred, but with messy caulking. Again, they acknowledged the poor job and had to send someone else out again to correct the issue.After rearranging my schedule three times and delaying my overall contracting work, I asked for a discount; $73 was offered. When I expressed my dissatisfaction, I was simply told by Richard, the manager, that the owners were focused on larger jobs. And after two separate calls to the owners, I’m still awaiting a return call.If professionalism, value and customer service is what you seek, Protops is not the company for your project.

Hi
Review №38

We went with Protops after being referred to them by a painting contractor. They came out and measured, explained the whole process and were 25% less than the other quotes we had obtained. We stopped by the shop to see the different colors and styles they had and everyone was very nice. The installation took a few hours and they coordinated a contractor for plumbing and the tile backsplash seamlessly. Well be using them again!

Ro
Review №39

The experience we had with Pro-Tops Inc. was excellant. Our Granite countertop is Just beautiful. The template was done right and intall was on time as expected. Richard the sales representative was polite, friendly, and very knowledgeable, efficient from the start to the end. Installers were professional. Richard even arrived on site to make sure everything was going as planned. We would highly recommend Pro-Tops Inc.

Ro
Review №40

They do a wonderful job/install. Tons of choices. Ask for Maury or Ed...

Mi
Review №41

Pro-tops was fast and professional. The price was much better than the others in the area.

Ke
Review №42

We have been working with Cheryl from Pro-Top’s Inc. on securing new countertops for our master bath and kitchen. She has made this process so easy and convenient meeting us at every stage to ensure we are getting all the help and answers we need. Thank you Cheryl for your professionalism and attention to details. You’ve made this an enjoyable adventure for us.The gentlemen that installed our countertop worked great as a team and wasted no time in completing their work. They know their stuff!If you are in search of a company to help with your countertops, I would highly recommend Pro-Top’s Inc and make sure to ask for Cheryl.....Thank’s Cheryl and Pro-Top’s Inc. We couldn’t be happier!!!

Br
Review №43

If you like big promises and small performance then you will love Pro-Tops. Unfortunately I have nothing good to say about Pro-Tops. They made a lot of promises, they did a great sales job, but when it came time to deliver they are not only amateurs but dishonest. They delivered late, they delivered defective goods, and they delivered much disappointment. Not a single person I dealt with, from the sales guy to the owner, was a man of their word. If you want to overpay for poor work, then Pro-Tops is for you.To start, they promised they would install the counter tops in 3-5 days, they didnt deliver it actually took 30 days for them to complete the installation. When they finally did show up to install the counter tops, they had cut them wrong and the cutout for the stove top was 10 inches off. On top of that, they destroyed the sink that was supposed to be installed so they could do the proper cut. Since they cut two of the four pieces of marble wrong, they were going to have to scrap $2,000 worth of marble to make it right. They offered me a deal that if I could live with the mis-matches seams and live with the dents in the sink, they would use the scrap material to make me a new vanity for my master bath. I explained there are two vanities in my master bath and they said that was no problem, they would do both for free. It seemed a reasonable deal to live with the mismatches seams and a few dents in my sink to have two nice marble vanities in my master bath so I accepted their offer.They did their best to recut the marble and I went to their facility and it looked fairly good so I accepted. When the crew showed up for the install the first piece of marble didnt fit. They said it was no problem, they would cut it and it was no big deal. I told them I didnt want them to duct my sheetrock as it would weaken the support for the backsplash. They took the countertop out, cut it in the driveway, and brought it back in. It still didnt fit so they started cutting into my sheetrock which I asked them not to cut. They just assured me that they do this all the time, no big deal. I also noticed that they cut they made in the beautiful marble was jagged and rough and there was a big chuck missing from the edge. They brought in the second piece of marble and I noticed it had a big chip out of the corner. I called Andre, the guy that is supposed to make customers happy and he said he wasnt available but someone would come over to check it out. The guy came down and told me everything was fine and they would just fill it in with epoxy.Andre finally arrived and I told him I was very unhappy with their performance. He promised me I would be happy when the job was done. He asked me to let them complete the installation and then if I wasnt happy he would take the counter tops out and bring new counter tops. I said, fine, go ahead but I am not happy. There were several other problems with the installation, mismatched seams, scratches in the material, the cut-out for the sink was wrong, and they forgot to deliver the marble for the kitchen windowsill.They had to send out a second company to fix all the screw ups because they dont have the in house expertise to handle the mistakes they made. Aldo, the guy they sent, did a great job, but he couldnt fix the fact that the sink was off center and several other major issues.I was dissapointed, but I figured it would we worth it to get the master bath vanities done in the same marble. Unfortunately, after I wrote Pro-Tops the final check they decided they were not going to live up to their promise. They basically told me to screw off and they refused to return my calls.Do business with this company at your own risk. If you decide to do business with them you better get every single thing in writing because they are NOT men of their word. This was a very expensive lesson for me.

An
Review №44

Great service and friendly people

Mi
Review №45

Overall, I was very satisfied with the quality of their products, the workmanship of their installation and their professional and courteous customer service.

Me
Review №46

I wish I had done my homework first before beginning my project and choosing this company. Taking a deeper look into the reviews on this page show the companys dishonesty! this was by far the worst experience in home improvements. Renovating a kitchen should be a dream come true but with this company it turned into a nightmare...... please do your research, most of these reviews on this page are from either employees or relatives!

Ja
Review №47

Excellent installation of granite countertops in a very timely manner.. have used before and would most definitely use again.. Would totally recommend.. Faustiano is an excellent supervisor/installer.. would request him!! Also, Todd Garner is fantastic to work with for organizing the whole installation, including tile, or anything to do with a kitchen reno or bath reno.. he is excellent to deal with and extremely timely in responding to anything. Ive been very pleased with the many jobs that they have done for us.

Br
Review №48

Not the best and not the worst

f
Review №49

Great place!!!

Yo
Review №50

Very good

Information
32 Photos
50 Comments
4 Rating
  • Address:4001 Van Dyke Ct, Monroe, NC 28110, United States
  • Site:http://pro-tops.com/
  • Phone:+1 704-821-3731
Categories
  • Countertop store
  • Granite supplier
  • Kitchen remodeler
  • Marble contractor
Working hours
  • Monday:9AM–4PM
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
  • Service guarantee:Yes
Payments
  • Debit cards:Yes
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