My lady was having an existential crisis to the tenth power times infinity. And was caught in the crossfire. Only hope ... expertise from the source. Skin care was step one to calming the fury that was my lady. Go in make two frantic circles looking for answers. Then she approaches which a smile and helpfulness brings peace to my lady and the world. Cant wait til the next melt down.

This was the most expensive mistake, Ive ever made. Not only did I waste my money, my hair looks like it was done by someone in high school, in their bedroom. If u have long hair& want to keep it...Or you want to go blonde and get grey covered... DO NOT GO HERE!!! Waist length hair is now to my shoulders& my blonde is patchy, mixed with brown & tints of orange.. oh & grey.. contacting customer service does NOTHING.

It was okay still low inventory people were nice store was clean it was an okay experience

My experience here was absolutely amazing. I left very Happy.I decided I wanted to highlight my hair at the last min.I called to see about an appointment and the beautician, Summer, made room for me. I was her last customer of the day.So you can imagine she was tired and ready to go home... Especially since it was so close to Easter.But she still took care of me...she didnt rush not one bit.She took her time and did her absolute best.When she got done with my hair.. it definitely didnt look like my hair at all. My hair looked so beautiful and healthy.She even gave me some tips how to keep my highlights fresh and beautiful. Shes absolutely the best. I will be back.

I love the store but the sales persons werent on the job at all. We had no help. And when we got to the register in front. Well the girl couldnt even tell me about a product that I get there regularly. Rather dissatisfied.

An employee screamed and threw a basket at my service dog and another employee tried to pick up my service dog. Many of the isles were too narrow for my wheelchair due to the location of displays. I believe the staff needs training on working with disabilities. Edit: dont be encouraged by the response from corporate. Nothing was done about this.

Sweetest people I’ve ever ran into! Definitely love the workers there!

Do not go here for any salon services of you have natural hair. Very disappointed with my last service. The stylist failed to do a proper silk press on my natural hair. She didnt properly blow out my hair before flat ironing. Also didnt trim my ends like most do when pressing out natural hair. Paid way too much for a service that wasnt done well. Left the salon very disappointed with stiff,unstyled hair. Didnt speak to a manager because I felt it wouldnt change anything about the visit or price.This particular location lacks knowledgeable staff when it comes to textured hair. Either they suggest a keratin treatment or attempt to do a service thats not within their skill set. Rather be honest about it than charge a customer for a poorly done service . Main reasons why I scheduled appointments at Ulta in the past because I know my service wont last past 3 hours and stylists do not show up late.

If I could give this store a blank space where the stars should be I would. I have never been made so uncomfortable In a store in my entire life. Idk if its because I was traveling and looked a hot mess but regardless 🤷 dont judge a book by its cover, the only visit I had prior was around June 3 and the lady kept making insinuating remarks about me being there last week and I was the one who got some juicy whatever .... and I felt really really uncomfortable. Maybe it was just me because like I said I was looking like a hot mess . Idk. But dang, it was mentioned several times idk.

I just go for my birthday gift.

Very helpful with picking out a flat iron. I had no idea where to start but ended up with one I love after the associate went over the pros and cons of different ones. Im pleased with my purchase.

I can usually find what i need. Love the store. The staff is always helpful.

Always a great time in Ulta! Great customer service.

Had haircut did awful job. I said a slight trim cut so short i cried ehen i got home. Never again

Never offered to assist me but ran to help others who came in after me.

Love this place! Cashier was so sweet!

One of my faves staff great very helpful

The granddaughters loved it

Ulta beauty just called the day before my wedding and canceled my appointment. No solutions, no trying to help or finding another stylist. I specifically asked about this day because my normal stylist is off for the fourth. Absolutely will not go back to the salon there. The people and therefore the salon, is obviously unreliable.

Found great hypo allergenic mascara

They have alot of variety and now no one will know Im really a man.

Went into Ulta seeking a walk-in hair appointment for my boyfriend. Staff is low on Sundays but they were able to squeeze him in within the hour. Matthew did a quick and efficient, yet stunning cut and style and Miss Katie did some brow shaping for us. They were expedient and most satisfactory. Very eager to take advantage of their online booking.

Completely disappointed! Im so glad I paid for child care for an appointment that never even happened!When I schedule an appointment in advance, I expect that appointment to follow through unless I am notified of an error. I arrived at my appointment today, five minutes early, to be informed that the brow technician didnt come in today. I was never notified - I gave them my phone number when I booked the appointment so that shouldnt have been an issue! Then, when one of the cosmetic technicians went to check if someone was coming in, the manager shouted to me from the cash register nope! Nobody is coming in for that today!. It was unprofessional and rude! It is your job as a manager to take care of these issues! She was just as snotty with her fellow employees yesterday when I was in to schedule so maybe customer service just isnt for her.Today you had a first time customer and a last as I will never return to your store nor will I speak highly of you to anyone in the future! I understand that life and emergencies happen, but they should be handled appropriately!

I love the selection at Ulta, but I wish this one carried more MAC...staff is friendly and helpful.

Rude employees!! One person on the floor trying to help customers and answer questions..

Love, love, LOVE this store! Everyone is so nice and helpful! Also pretty cool that they sell both high-end and drugstore makeup brands. Couldnt ask for a better place to shop!!

Got me some Urban Decay...yea

Hair cuts by Buffy are great

My daughter and I use Terra at the Brow Bar all the time! And we LOVE her! She also did her makeup for Prom this year, and it was flawless! We also love all the help we get when we are in the store looking at products. She had her first facial in the Salon with Anna and loved the results. We dont like shopping for all the products it takes to be us anywhere else!

This place is great if you get Sarah(Salon manager) she is great with color. I would not suggest any others stylist, however, her store management is less than personable. The prices are high, but Sarah is awesome and knows her business. The rest of the women are just beginners or simply not very good.A must reiterate Sarah is awesome And do not forget to tell because the salon keeps a lot of the money that is charged for hair color and stylists booth rental.

I have worked at this location during my Maintenance/engineering job. Nice and friendly staff. Clean and well organized store. Was always pretty full of Customers and just a busy location. Public restrooms. Plenty of parking. Located by Michaels and near Best Buy in Monroe. Had lots of stock and items for sale. Pricing seemed higher than was expected.

Good place to buy everything from make-up, hair products, perfumes to blow dryers. They even have an in-store salon, however I have never used it but Ive often seen them very busy in both stores I visit. The staff is for the most part, very helpful and friendly which means a lot to me when Im looking for a particular item and need assistance. I enjoy the ability to get my brand of make-up as well as facial products and my brand of hair products all in one store, its very convenient. HOWEVER, 😲the one draw back Ive seen in both the Shreveport and Monroe stores is waiting at checkout. I dont know why but theres always a line waiting. 😴 Thats the only reason I will put off going there because I know before I go into the store I must have the time because i will be waiting. 😟. But with that said, I still go there and spend time and money for the convenience.

This was my first time visiting this store and was happy with my experience. The staff asked if I needed any help but didnt hover when I told them I was just browsing. No pressure to purchase anything. The store was busy but only crowded in one section. I found one brand I was surprised to see in store and will Hopefully be able to start buying the skin care kits there.

Awful customer service. The specific product I was wanting was not on the shelves but online it said that it was in stock. So I asked the nearest employee if they had it in stock, just so happened to be the manager, and she said they didn’t have it. I went my car, called the store, the girl that answered the phone said there were stacks of it in the back. Went back in asked the manager AGAIN and told her I had just called and that they had it in stock. Being that I also work in retail, it’s not that big a deal to walk to the back and at least check to see, right? Well she started making excuses because she was busy trying to stock shelves. Thankfully another employee overheard and said she would go check for me and lo and behold she came back with one. I would honestly expect better customer service from the manager. Sorry not gonna drive 1hr and 30mins just to have someone not go check for me. Honestly I would just drive the 30mins to Ruston 🤷🏼‍♀️

Everyone is always so nice and full of suggestions for anything you throw their way. I really wish there was better lighting for the make up trials, though. When looking at lipsticks, I really just couldnt see how it would photograph outside until I got near a window and the whole pigment profile was different. Id be scared to pay $27 for a lipstick for just the one time use and it be the wrong shade because of poor lighting.

Poor service. People were to busy putting up Christmas stock. They didnt know where their stuff was in the store. Ok selection but for a store with such high prices they should have been more accommodating

The store has every makeup material for a girls desire. Instore salon there.Lot brands in racks difficult to choose. Higher pricy although. Staff generally helpful. Nothing adverse or specific to put in here as such. Great experience.

I love this store. Such a great variety of everything

One of the greatest places on Earth! The customer service is always fantastic! Everybodys always in the greatest mood, and happy to see you. They always have good sales.

Love this place!!! I was impressed with how many different brands of makeup (Lancome, îClinique, it cosmetics) just to name a few.... The store was clean and employees are eager to help find what you need!

I have been in the monroe store several times.I have never in my life been treated so rudely as I was the past weekend! I felt like anytime I asked one of the sales associates a question I was bothering them when all they were doing when I approached them was sitting on a chair. I asked where a certain brand of foundation was and she pointed her hand in one direction and said “over there”. When I asked them to help me match with shades because I have never used that particular brand she said “there is test tubes right there that you can squirt on your hand and try” and she walked away! If I didn’t need foundation that evening I would have left and went to the Ulta in Ruston! I will NEVER go back to Ulta in monroe ever again!

I am not a huge fan of shopping, so I was really dreading having to recently visit Ulta by Pecanland Mall. I had to pick out an affordable gift that my son could use for the new high school trend called Homecoming Proposal. The store was about to close, but the two beauty consultants did not rush me at all. They went out of their way to help, answer questions, suggest products and provide excellent customer service. I showed them the picture on Pinterest and before I knew it, they fixed us right up! We decided to have my son surprise the potential date with that famous orange Ulta bag (containing age appropriate makeup!) while he also held a poster that read: You are my Ulta-mate Homecoming date, so please say yes to HocoI 2016!! The employees knew that I had no idea where to locate items or even what prices to expect. They ended up saving me a lot of money and even getting a free gift included for me! They made sure to find the larger bag, filled it with extra tissue, took turns showing me around the store, all while helping teach another customer proper makeup application! They also set up my Rewards card and just made sure my visit was painless and actually enjoyable! As a former assistant manager, I know this store should be very proud to have such excellent employees that really care and displayed such great attitudes, even when they had to be tired after a full shift and customers coming in ten minutes before closing. They also began cleaning and organizing from the messes customers had made shortly before I came in. I wish I had gotten their names, but this Ulta store is definitely worth shopping at (especially evening shift!) and I will be a customer for a long time.

Have always had a great experience with salon. Staff is helpful and always accommodating to customers. Dallas did an excellent job on my hair as always. Thank you!!!

I can so easily get lost in this store. Honestly, I usually shop on the app so I dont overdo it, but theres just something about going in the store now and then thats so satisfying. There are so many different things from which to choose, and its almost overwhelming.

The staff was helpful and presented themselves in a professional and clean manner. The only reason for a four star, in my opinion, is the store had so much stock it appeared cluttered.

I loved it! I went while I was in town visiting a close friend and it was great. They had a ton of variety and the staff was very friendly and helpful.

Not good costumer service

I was disappointed on my last visit, the excellent service Im used to was non-existent. Merchandise rang up wrong prices, I waited 15 minutes for girl to finish putting up merchandise to select a color that was 2 shades too dark.

The employees were very helpful and not rude like other places

My hairdresser was amazing (Eleigha Dozier). The rest of my experience, not so much!!

Amazing store. Very clean but not the best possible layout. Friendly staff but they can be hard to locate when needed. Will be back!

ULTA is my heroin! And this ULTA location is one of the best. No matter how busy they are, they ALWAYS find time to say hi & chat. Become a Rewards Member (Its FREE!) and youll get catalogs, special coupons and a great points earning system!

Best selection of products in our area Im a huge Too Faced fan 💄👈 lots of choices! Love it!

Everything you must have to pamper, style, and make yourself up.

I had a micoderm facial by Ms. Anna. Wonderful..she is so knowledgeable and friendly

Great staff. Salon is great with my children. Always have the products I need.

One of my all time favorite places to be!

If I dont want to stand there and give you my email and phone number, leave me alone. I dont care about points. Sometimes a customer just wants to get the thing and go. They also may need to go back to check something they spied on the way to the register. Neither things warrants an attitude from behind the counter. Ill shop Ulta online if I need anything else from them.

Very nice greet you with a smile.

Love Ulta. They have pretty much everything you need. Prices are reasonable but definetely need more help in the high end products department

Love having my brows tinted and waxed by Sara & Nyesha!

At least I was greeted when I walked in the door. But no one asked if I need help finding something or not. What poor customer service

I always go to ULTA to buy my hair and lately skin care, was very excited when I saw buy one get one 50% off in the skin Department bought two product . Happened to stop in Walmart later, I was just curious to see the price there for the same skin care . Seems like Ulta raised up the price by $5 and up on each item and then gave you the discount of half price meaning if I bought only one item I would have paid $5 or up extra. not nice to trick customers like that. Because I bought two items I still paid about $5 extra, but I know they also always carry the current fresh items and it does not sit on the shelf for long time like Wal-Mart, so I will still be shopping there.

Nice store. Employees were friendly and didnt try to pressure me into buying anything.

Love it I will be Coming Back Soon my new Favorite Place 😁 😀 😚

Love this place. The smells are intoxicating when you walk in.

One of my favorite places to find great make-up, hair products and perfume!

Clean with a lot to choose from. Nice and helpful staff!

My go to for anything from skin care to hair care

I enjoy going there.. they have good services..

Great workers

Love love this place. Have all my beauty needs

Great selection of beauty products, and the stylists are consistently good. Great brow bar!

I have been having my eyebrows done at ulta for about a year Today at the register i had a very bad customer service experience as i was about to pay with goigle paythe cashier wasnt sure what to do i put the phone up to the terminal and it pinged and said completed however it failed to show up on ultas end after 3 attempts it shut the card down I tried to use a credit card but that also would not go through i have had a problem there with the same cashier before but the the cashier next to her was completly inappropriate she was covered in tatoos and had long black hair she said there was nothing wrong with the terminal i probably had no money in my account. I called the bank no problem in fact they said there had been no attemps to use my card same with credit card company your cashier was rude and nasty my husband came in with the card which went right through you should speak to your personnell about customer service and they should know how to use the cash register i will never shop at your store again.

A very clean store, prices are about the same as you would find online, but still a nice store to go to.

Love Ulta! Best place to shop for all beauty products!

Another bad experience at Ulta. Went today, no one to help. Couldnt find Mally products and no one around to ask. The first person that spoke was when I checked out. Sales people standing around talking amongst themselves. Very frustrating.

Good selection of different nail polishes at a reasonable price according to my wife

Best place to buy makeup.

Love this place, very helpful staff never any hassle and returning products!

My experience at this location was not good. At least I can say that we were greeted when we stepped in the door, and had our question answered by the lady at the checkout counter, who directed us to ask a particular employee farther into the store. When asking said employee, a black woman with dark hair, where a particular brand was, she just said, See where that sign is? Over there. I guess we were interfering with her flirtation with another customer, so she didnt feel the need to assist. The product I was going to buy (Dermablend) is not something you just guess at; you need to have the right information and know how it works. Its not cheap either, but I dont mind spending more for a product if it works (and I was planning to buy more than one item). Eventually, I just decided to leave because the woman never came over to help us, nor did anyone else. Guess it didnt matter to her for money to walk out the door.

Always greeted and always have the products I need! Love it!

My son loves getting his hair cut by Felicia!

Very friendly workers, selection of hair products could be better.

Wife loves this store.

My favorite store for beauty supplies. Excellent.

As well all know, the prices are crazy for cosmetics these days so I wont touch on that really. I walked in circles the other day probably 10 times looking for something and no one offered to help me and I was practically ignored when I reached out for help. Blah.

Helpful, friendly service organized product great atmosphere

Great shampoo and blowout.

Workers arent overly nice...

Great staff great products

Price not on product when got to the registar with daughter, had a not to pleasant surprise.

Great staff this is really welcoming when visiting this store.

I love this place! Friendly staff and all you need in one place.

Staff stood around having conversations with each other. At least 4 girls were in a huddle the entire time I was in the store, speaking loudly, laughing and never asking if anyone needed any assistance besides the greeting. Very unprofessional, but this happens almost every time I visit, usually once a month

Missing items from my bags, called store on 12/15 and store spoke to manager and would call me back, its Sunday and still no response from the store. Very disappointed, I absolutely loved shopping at Ulta in the past.

Great product selections. Staff is hit or miss.

Quick pickup, friendly staff

This place is just awesome!!

They carry the brand of make-up that i usually have to order. The location is conveniently located.