The worst!!! Take my advice and go anywhere but here. I would give negative 10 stars if I could. You will wait FOREVER in the line inside, FOREVER in drive thru line (even when you think oh there are two cars, this should be quick), you will wait FOREVER for any RX to be filled. Customer service is not good—extremely poor! They value no ones time but their own. These people don’t hurry or hustle when backed up. Your RX will never be ready when the say it will. Today was the final straw—I had a refill on a monthly medication and called to give my “new” insurance and was told they were too busy to bring it when I came after being on hold FOREVER. Don’t take on Rite Aids customers if you can’t handle the volume.

When you go to drive thru isnt that supposed to be quicker? It should be pickup and drop off only! Its like they drop off and WAIT FOR THEM TO FILL the script... really? Dont know why I am still sitting here, maybe I am the crazy one, LOL

If it is not the slowest pharmacy in the world, I would be surprised. 20 minutes standing here and still havent dropped off my RX to be filled.

Worst service Ive ever seen rud went to the drive thru set there for 15 minutes. I went in side was ignored even though I was standing next to the counter. I have read reviews seems like Walgreens doesnt care because if they really cared they would fire every one that works there. I went there to fill a prescription because I had swimmers ear when I finally waited on they said it would be at least one hour. I went back 1hour and a half finally got my prescription after another 15 minute wait.never go back there again .

Horribly understaffed because of Corporate cheapskates! Not the fault of the local employees! However, im going to go elsewhere for prescriptions because its causing mental trauma to my son who has a nightmarish time just trying to get a scrip filled. Some of the problems lie with local pharmacists however, as different employees are telling us different things! Very poor management!

Unprofessional pharmacy staffs, my spouse was here for his pfizer vaccine and they lost his paper consent on file for his 2nd vaccine, they even made him wait for over 2hours and aloud everyone else who arrived after him to get their vaccines before his appt time. They did not apologize or initiate the fact that they lost his paper work or even come communicate with him about it and even still forgot about his vaccine and he arrive early and was still waiting and waiting in line for unprofessionals to organize and work a pharmacy like this. Last time here! Get some more reliable professionals to work at this monroe walgreens!

Was on hold for an hour. No one picked up and I need medication for my mental health. Thanks walgreens.

Filled my.prescription wrong. On hold 32 min keep rolling my call over. Going back to cvs.

The pharmacy is awful. I stood in line for 30 minutes, just for them to tell me they didn’t even fill the prescriptions for my daughter that I sent over the night before. They said they didn’t fill it because my insurance didn’t cover it but I would have gladly paid for it being as my daughter needed it. I went to CVS so they would send it over, which Walgreens said okay but it’ll be a couple hours. My kid has a fever of 102 and I couldn’t even get her meds because they didn’t bother filling it. I will NEVER use them again.

Patrick needs to be fired! CUSTOMER SERVICE DOES NOT FIT HIS PERSONALITY. Hes rude, yells at the elderly & takes unnecessary steps holding other customers up. I come to this location frequently and every time I get him as a cashier he does something wrong and his energy is creepy. The other women and black guy are much better employees. I never get problems when they assist me at the register.

Walked in, grabbed some stuff, checked out,

I downloaded the Walgreens app an ordered some picture prints yesterday, 12/13/20. During the order process the app allows you to choose to get a text when your order is ready, so I clicked on that. (during app set up, you provide your phone number). My order was supposed to be ready within the hour. I never received a text and figured they were busy so I waited a while longer. Two hours later, I checked my email and my order was ready when they originally told me it would be. I went to the store today, 12/14. I said, I placed an order through the app yesterday. He asked if I received an email to say it was ready and I said yes, but I was expecting a text and never got one. He said he didnt know anything about that. I said, well you can choose, on the app, to be texted when your order is ready, are you familiar with that? His demeanor was very condescending and kept talking over me. I asked him if he knew why I didnt receive a text, he kept saying he knew nothing about that. He couldnt seem to grasp what I was saying and asked again if I got an email, I said yes, but was expecting a text. Oh, OK, you received an email, then asked what I ordered and what my name was. I said, yes, I that was the first thing I told youHe found my prints and started ringing me up. I said, I believe I paid for this over the app. He said no. So what the heck? Their app and their associates and payments dont seem be be in sync with each other. It was super frustrating, but especially because this associate seemed to not only want to assist nicely, but talked over me and didnt look at me when he spoke to me. It was an Indian gentleman if anyone from corporate reads this. I would only hope that corporate trains their associates not only to be nice and listen, but also to understand how the app works as far as texting people when their orders are ready. I also asked if there was a manager in the store, very quickly, while he was figuring out how to ring up my order, he said yes without any further assistance. He needs some customer service training. Ive seen him there before, hes been nice. It could have gone so much differently if he could have just said, Im sorry, Im not familiar with the app and that texting is available. I will ask about that so it doesnt happen again. Thats all it would have taken.

I was on hold for 28 mins, never spoke to anyone and then I heard a Pharmacist pick up and hang it back up. When I called back, the automative message robot said they were on a lunch break. Im all for taking breaks, but that was a waste of my time and rude.

The pharmacist is very hard to understand & the girls helping are very rude!!!

My home is between Monroe and Covington. I ALWAYS choose to patronize the Monroe Walgreens after many annoying experiences and poor customer service in Covington. I find the pharmacy techs to be helpful, courteous, and efficient. Yesterday, when I developed an adverse reaction to a new medication, Lauren, one of the pharmacists, spent a LONG time on the phone with me and was incredibly helpful and knowledgeable. (The drs office was closed.) Ill always be grateful for her expertise and kindness!

When I was in this location shopping, I was greeted and approached by Kiara. Wow she is so wonderful at her job. She was friendly, informative, when I had questions. She went out of her way to accommodate me, and I appreciated that very much.

Poor customer service, rude & loud employees.

The pharmacy absolutely sucks. Was put in the system in October. 2 months later attempt to fill a prescription and have to go through the entire process again. Twice before the prescription was filled. Dont waste your time. Just go to Walmart.

Pharmacy: Always out of medicines, rude staff, the wait time is horrendous.Charged me for generic birth control which is against the law and still have not corrected it. The general store has nice employees and they’re always quick - but it doesn’t really make up for the horrible pharmacy.

This is one of the worst pharmacies I’ve ever been to. Drive through is always closed. Nobody ever answers the phone, the prescriptions are never ready on time and the lines are always long. Plus the pharmacist is always rude to you

Poor customer service...there is always a line because there is only ONE cashier working the front of the store. Your average wait time, to pay for your items, is five minutes or longer. Usually the cashier is catching up on gossip or with a family member and theyre discussing their weekend plans or what theyre doing after work. Today was my last visit...the cashier and customer obviously knew each other so the cashier was helping the customer look at each item in the basket and determine if they qualified for a deal...the customer had three containers of soft drinks in her cart and the cashier was adamant that she swap out two of them for Coke products to get a better deal. After a FIVE minute wait, watching the customer try and decide if she wanted the Pepsi products or if she wanted to swap out, I replaced my items and went to CVS (across the intersection). When I left CVS, the customer was finally exiting Walgreens!!! Hire some help and stop having personal shopping time with friends/family while others are waiting in line!!

Dr sent in scripts for tamiflu and azithromycin after I was diagnosed with flu and sinus infection. They had 30 minutes to fill two scripts that come already packaged in boxes between the time my dr called them in and I drove over there. Pulled in to parking lot, unbelievable, drive through was closed. So I walked my germ infested self into the store. I was told it would be another 15 minutes. Understand, my head is exploding and my body feels like it has been hit by a MAC truck, I am running a fever, I have chills, but I go over to the three chairs against the wall and sit down. At this point I just want to cry. I do not need to be around healthy people and I wouldn’t wish this on anyone. I sit there miserable and waiting. They have called several (2 or3) names in the last half hour. Finally in desperation I go stand to the side in hopes they will see me and remember they just need to hand me my two pre-packaged scripts that they said would be ready at this point about 30 minutes ago. That is right, I have been in this H377 hole for about 40 to 45 minutes. No such luck. I finally get to the window, say my name, and the clerk literally walks over to the left, picks my bag up and hands it to me. I am wondering how long it had been sitting there? She asks me if I am a Rewards Member. I said yes, but not today. I just want my medicine so I can go home and crawl back into my bed. Thinking I will switch to CVS! People who may be contagious and don’t want to spread an epidemic could really use a drive through that is open. And we wonder how contagious illnesses spread so quickly....

I stop in every morning the store is always clean and organized the staff is always friendly and they always have plenty of stock of products I have to take 1 star away from the pharmacy. Everytime I go to the pharmacy they act like I am inconveniencing them with my questions and concerns. They love to stand behind the counter and talk with each other before acknowledging the customer in front of them and its the same 2 women pharmacy techs everytime. They have even told me my order would be ready in an hour I came back 5 hours later for them to tell me they didnt have it in stock I would have to wait. After searching many pharmacys I came back and told them I would wait just for them to say and I quote your in luck we have it here thats the kind of service the pharmacy gives here.

Understaffed pharmacy means you keep getting out on hold when calling and long wait for your prescriptions!

Pharmacy opens at 8am. It is now 8:05 the drive thru isnt open and none of the metal doors are pulled up inside. I confirmed with the store that the pharmacy does open at 8. Are they all just late?!

I found the pharmacy staff to be unhelpful and a bit aggressive when asked question - that the pharmacist was unable to answer. I wont be doing business with this store in the future.

Just found out that Walgreens refused to take my elderly mothers money last night for medicine she needed because two dollars of it was in pennies. Shes lives off SS and was recently let go from her job and had to scrape together change to get the medicine she needed for relief. It disgusts me that she was treated so poorly. Never going to buy from Walgreens again! Thats not how you treat people, especially those in need. I wish she wouldve called me for help but she didnt want to bother me Still, screw you too Walgreens.

The staff could be more helpful but Im always able to get in and out quickly

Use any other pharmacy if you have a sick child. You will be waiting forever.

Always kind and helpful

They are a little rude and sarcastic going through the drive through. But quick.

Need to check dates on food more often, bought ice cream and when got home saw it went out of date July 2016. Thats disgusting.

Always fast friendly service

Most pathetic pharmacy I have ever been to.

The head pharmacist there are rude and always act as if the customer is an inconvenience.

The worst pharmacy I have ever been to.