There new caramel ribbon crunch is the best. With this pandemic though they are out of whipcream a lot. Thats the only complaint.

She provided the worst customer service ever. After I explained to her that I ordered 3 drinks. She confirmed it with her coworker that she forgot to add 1. They didn’t provide me with a receipt and she made me wait until she got 8 more orders out in front of mines. Meanwhile my other 2 beverages 1 melted and the other got cold. She didn’t apologize or showed any consideration. She was so rude. I will not be going back.

Friendly and fast customer service even with drive thru.

Love the staff, always nice. But literally, your drink just wont be made as you ordered. Theyll charge you for changing milk or adding espresso, but they wont give it to you.

The kids and I went to Starbucks to get breakfast and coffee for my wifes birthday. The kids got breakfast sandwiches and they would have been great but they put them in a bag and dropped them in the bigger bag causing all of the cheese to run off plus I let.them get unicorn cake pops but.they put them in a bag that rubbed all the icing off. Seems like they could find a better way. The coffee and tea were good too.

Placed a mobile order. It took me 45 mins to get my order. At 20 mins I asked for a refund so I could go. They claimed they couldn’t give me a refund. So I just waited. I have never in my life experience such bad customer service. Avoid this place at all cost especially during their busy hours. The drive-thru line was backed into the road.

Been here not often but several times always been great service. lovely staff, fast and quality service. keep up the good work 😉

They listen. They are also quicker than must Starbucks.

This isnt against Starbucks in general but I dont like coffee....period. it doesnt matter what you put in it, it still tastes burned. Sooooo, disregard this post.

Very nice staff and quick service!

Rude to customers concerning the mask mandate and rude to the staff. Embarrassing.

Only gave 4 due to only the long wait in line. but awesome staff and great products as usual.

Ill give this Starbucks 3 stars based on my awesome experiences at other locations, but this one you can almost never get in the drive through without being out in the road it seems.

Mocha Cookie Crumble Frappuccino was too sweet that I couldnt drink it.

The staffs are friendly and so helpful. They makes good drink.

The drive thru at this site can barely fit a car and the coffee I ordered tasted nothing close to what Ive been used to for the last decade. Not a location Id recommend.

You cant get out of this starbucks in less than 40 minutes. The line is always out into the road. They prioritize the drive-thru before the lobby so going inside wont help you!Im serious, its this store, not all Starbucks..

This location is presently open until 4pm. I was sitting outside at approximately 3:45 pm. They had already locked the front doors causing the loss of business from 4 customers who came at 3:45. They, also, closed the drive through line at 3:50. They were already breaking down the line at 3:45 pm. The store hours are until 4 pm, not employee departure time!

I travel quite often. This is SLOWEST location I have visited! Slow isn’t even the proper descriptive word! Only one near me besides Target 15-20 away. Today was the shortest visit between waiting in a line that doesn’t move, ordering and actually getting my cold brew at 30 mins!

Went to drive through for coffee and they were closing early than normal, but instead of stopping at the last vehicles that have already been sitting there waiting for a while the girl told two of the ones that have been sitting that we couldn’t order...that is really bad business. You don’t have the ones who have been waiting to leave..I could see if you were telling the ones who arrived after you came out to close but you do not have the ones already waiting to leave 😡

Very bad service. The workers have very nasty attitudes. It’s the only Starbucks in town. They’ve been saying that they will improve and get better but it looks like they never will. Very disrespectful. They never make your drink right. They always have to remake it. Also, it takes an excessive amount of time for them to make a simple americano drink.

Good service. I went in the drive though and we moved along pretty quickly.

I’d give this location zero stars! Google said open till 8 PM, was there by 5 PM and they were closed! This happened to me 10 times already! Worst Starbucks ever!!

If I could give a zero, I would. This is the most poorly run establishment I have ever encountered...Placed an App order, came to the drive-thru to pick it up, said it wasnt ready and to drive around... Apparently, the employees do not realize you can not jump the 10 curb that drops off 2ft when youre blocked in by 8 cars behind you and 4 in front.20 minutes later, get to the window and my Hot Tea and Toasted Bagel STILL are not ready!!! Was told to pull around to the line, which is now 17 cars long... Told her to cancel my order and was given dirty looks by another female employee. 5 employees behind the counter and no one can set a tea bag in the already hot water or toast a bagel??? Time to hire new Management!

Always good. Very friendly service.

Love me some starbicks..always smiling faces 😊

OMG ! MY FIRST TIME TO TRY STARBUCKS AND IT WAS AMAZING.

They were not very nice. messed up my drink order and asked me to park and come inside to get the fixed one. kinda ridiculous

Bad customer service. Ordered a strawberry açaí without water and the lady gave me half a cup and even laughed about it and charged me $4.91. Very bad experience. Thankfully Starbucks customer service headquarters helped resolved this issue and was super nice to me.

HORRIBLE, HORRIBLE service. Takes forever for them to make your drinks, and then they make the simplest drinks incorrectly. You dont even want to go back to ask for your correct order because you know youll be waiting another 30 minutes for them to make it right. AVOID AT ALL COSTS.

Its Starbucks. It is always great.

Three stars just for the wait time. Five stars for the friendly staff. Its just a drive to get here if you live outside of Monroe

Very friendly employees and the barista made an excellent java chip frappachino.

Pretty decent I guess. My complaint is that if youre going to close early, please update it on your Facebook page and on Google. Some of us need some coffee lol.

We visited this Starbucks while we were in Monroe for a quick trip. The young man at the window was the sweetest. He was just so pleasant. In a world that wants to point out all the bad we just had to take the time to point out some good.

Usually always a long line but they know how to keep it moving pretty fast. Love coming here. Friendly staff.

Right now I am sitting in the drive-through line and it is coming from three different directions and is in the street. There are people honking. I have seen multiple people pull up and walk in and walk out after about 20 minutes of sitting here and only moving up 2 car spaces. I walked in a couple of weeks ago because the line always seems longer than everyone walking in stood in line inside the building for 40 minutes and had to ask for my money back because I was late for work. Today I have kids getting out of school for Christmas break at a 12 o’clock early dismissal it is 1130 and there is no hopes of me even getting out of the line to leave because there is no way out. I love Starbucks and I look forward to it every day I spend so much money here but this line and service is the worst I have ever experienced in my life. I would rather squeeze lemon juice and salt on an open wound

Friendly and efficient staff. Walk in quicker than drive thru.

Carmel Frappuccino and smoked ham and cheese croissant was awesome!

Normally five star, havent been open inside for a while anight might be closed right now.

Drive through slow as usual but service great, also as usual!

Told the barista taking the orders by drive thru that I wanted to use my stars as they were expiring. When I got to the window, she charged me for my order and when I had told her that I wanted to use my stars again, she said that I should have told her beforehand which I clearly did. She didn’t even reverse the charges (and I know they can do this) but instead gave me a lame excuse and pointed out that it was my fault. Very disappointed at this location’s customer service.

Literally in the drive thru almost 40 minutes.. Terrible wait time.. You cant even get out of the drive thru even if you wanted to because there is no way to get out once you order due to being boxed in.

Not fast nor efficient, 20 minutes for coffee and ate my food before it came out. Terrible.

Ordered 3 hot coffees at 11 am on a Sunday finally got them at 11:52. A whole hour later we was given cold coffee. Skip this place and go local

Customer service is usually pretty good. Overall I would recommend them.

Took 30 mins to go through the drive thru to get a drink with a short line. I’d hate to see how long it takes if there was a long line.

Lines are always super long and when you order ahead you have to wait in the super long line only to get to the window and be told to come inside because your order isn’t ready! Big inconvenience if I wanted to come in thats what I would have initially done. There should be someone designated to mobile orders that is ridiculous. Or advice the customer to pull to the side and YOU bring out to the customer! We should not have to get out and come inside after sitting in a super long line then have to wait 20 more minutes inside!

COVID-19 has affected so much if the customer service experience—and safety—so Im glad to see that Starbucks isnt rushing to push people in-store. I do hope that at least one person per shift is assigned to mobile order pickup to lessen customer confusion. Theres signage, but its not clear if a person has to stand in line at the door or wait in their vehicle.

Absolutely wonderful, moca Frappuccino is the best on a warm day. Thanks all

Absolutely ABYSMAL service. Pulled in at 1:22, 2nd in line to order. As of 1:55 I still haven’t made it to the window to receive the order. 33 minutes of waiting for 6 people with orders ahead of me. Glacially slow and incapable staff.

Coffee was way strong. Pretty pricey.

Good, excellent customer service as always just super busy, I wish we had a stay bucks in west monroe, la, not just monroe, la

I enjoy this location. It is convenient though difficult to access due to heavy traffic on two sides.The service is prompt, accurate, and friendly. A warm, inviting environment awaits. The music is a bit loud, but not irritating.Overall, a great experience time and time again!

Worst Starbucks experience ever!I would avoid this location at all costs. I witnessed multiple employees argue with customers. I understand this is a poor management situation.But honestly, no pup cups either?

My chai latte with coconut milk, tasted watered down. However, my sons caramel frappuccino was good, so this is why I rated 3 stars. At least my son was happy!

The manager at this Starbucks is wonderful! Had a gift card that we thought had money in it, but didn’t. He gave us our coffee free because of the confusion! Would definitely recommend this location.

It took them 4 times to get my coffee order correct

Very friendly and helpful staffs. Considering the current situation in pandemic, they are strictly maintaining safety measures serving the people in need of refreshments.

My wife’s favorite place in the world. They have a rewards card that helps earn free food and drinks. The staff is very friendly and always attentive to what they are doing. The pumpkin bread is melt in your mouth good. My favorite is the white chocolate mocha. Will definitely recommend stopping by and trying anything on the menu.

I have been coming to this location for about 2 months now. I really don’t understand the point of placing a mobile order 15 mins in advance and still having to wait 15-20 mins just to get my order... super inconvenient. The staff does not move with a sense or urgency at all.

The manager refused to make our drinks after we paid and waited in line for 30 minutes on the app probably because they didn’t get our drinks but got our cake pops. They’re refusing service and i’m sure going to another one after that. It’s not our fault their machine didn’t work but we SHOWED them our order and they still refused to give us our drinks. You shouldn’t go here, they didn’t even give us straws or sleeves for our troubles. And this was the manager refusing service.. Starbucks is known for messing up orders but how did they mess up THAT badly?

The line was super long, but they did a good job getting everyone served.

Love going here. Enjoy the coffee obviously but it’s the service that keeps me coming back time and again. Connor you are an excellent barista!! Breakfast sandwich was very good. And the Pup-ah-chinos get an A+.

Amazing service and staff

I stop here almost every time Im passing through the area. I always have a great experience here. I have used the drive thru many times as well as gone inside and Im always greeted by friendly helpful staff and my order is always correct(and it can be a little difficult sometimes, my husband hates ordering for me!) Ive been twice during a pay it back where you had the opinion to pay for the order behind yours while in the drive thru. I thought that was super cool and had me eagerly helping out others the rest of my day of travel instead of rushing through the motions, and having a so so day.

They got my order wrong 3 times after I asked them politely to correct it each time. Seemed like they didn’t really care about my business. I used to love this location, but now I don’t think I’ll be back.

Slowest moving business on planet earth.

Very slow but due to the COVID I understand

Great as always.

Always very busy in the AM before work - be ready to wait.

Top quality is a great way to describe starbucks. Everytime I come here I have a great experience(my wallet might not agree haha) but the drinks and snacks are definitely worth the price.

Stopped by here twice on business trips a few weeks apart. Extremely slow both times. 20 min+ for an americano each time. There are a number small coffee shops around this town. I’d recommend trying elsewhere.

The absolute worst experience getting coffee ever. The absolute slowest, worst staff, and they are never stocked in anything

Love my local Starbucks. Great coffee and always great service. Very nice. And awesome when we go thru for our Pup-a-Cinos.

The beauty of Starbucks is supposed to be its uniformity. This Starbucks is good and I go there often, but the quality and staff arent consistent. Sometimes my drinks taste burnt and some of the staff members arent always as friendly as they could be our grab your phone to scan the ordering so vs. using the scanner at the window. Hit or miss on if you can pick up mobile orders at the drive through, which I typically only try to do when its cold.

Always busy but I love coming here it’s always a great place to read and relax and get work done.

They were really helpful. I never know what I want, but they always do. Didnt hurt that the boy @ the drive thru was probably the most beautiful human Ive seen.

The product was on par for SB, but the team was not together. They seemed a little stressed and confused. However I do like the remodel and the product was on par for SB. So over all a good experience.

Amazing guys that work there. Helped my friend and I push our car that got stuck on the drive thru curb.. it was cold and rainy and they didnt hesitate to help out. Great coffee, and 2 of the most helpful guys around!

Line was VERY long, out on the street. But we were in and out of there in 20 minutes

Very good Starbucks I have been to others that couldnt get the lattes right

Starbucks stores always have good service but this one is exceptional. It may have been because I went with my friend who has many frequent coffee miles. Everyone was very friendly and helpful with big smiles. My straight shot of express hit the spot.

Really cool atmosphere great place to do some reading. Service is pretty good

Great refreshers

My necie went to Starbucks to bought coffee for herself l guess she drink all of coffee and use to drink whenever she can to go there she like it if have time

My 2nd home!

Great service. Got the smoked butterscotch latte and Im happy with it.

Never have any issues with the staff or the drinks. But the wait time is absolutely ridiculous. The wait can be over 20 mins at times and they will allow you to sit in a backed up drive through you can’t get out of if you need to leave. They do not apologize for the wait or the inconvenience.

Delicious drinks, great selection of foods & sweets to go with your fave beverage. Fast paced drive thru. Not a super convenient spot, traffic can get a little crazy, but to get my frozen cup of heaven, Ill deal with it. Nice outside sitting area, as well as plenty of comfy spots inside.

A very busy place, they dont have enough people working there..its always packed. Took me 25min to get my drink. Hire more people stop being money grabbers

Love LOVE Starbucks!!! Friendly & courteous staff too!!

This was my second time trying it and now my wallet is crying cause they are going to see me alot

Coffee was great

I’ve been here twice now and both times it took an unreal amount of time just to get a beverage. This place is beyond slow. 30 min. In the drive thru. You can’t make that up.The other time was almost 20 min.Both times i should have left but was stuck in line either way, or had already paid.FIGURE YOUR STUFF OUT. New management needed.

I love starbucks

Been to this location multiple times now and every time was great. I have worked food service (including being a barista) for a number of years and feel that their skills and hospitality was on point! I’ll keep coming back.

The service at this location isnt always the quickest but the friendliness of the staff is worth a visit!! I love the folks that work here, their hospitality is so refreshing!

Love this starbucks!!!The absolute best staff you will ever let make your coffee!

Extremely long wait times. Even when there are no customers In lobby or drive thru. This place needs a management overhaul!