Spencer LLC and owner Will Spencer were absolutely great to work with. They designed and built custom book shelf cabinets for our living room and a custom bar cabinet and floating shelves in our kitchen nook. High quality cabinets, timely completion and delivery, great communication and professional service. I could not be happier with the results. Highly recommend using theyre preferred installer Chris with Janris construction LLC as well.
Ive now used Spencer LLC several times. Theyve now built custom White Oak cabinets for our bathrooms and kitchen. The quality of the cabinets is unmatched. Dottie helped us along the way with making design suggestions and staying in contact throughout the build process. Carl always delivers the cabinets with a smile. We will continue to use Spencer LLC for all our cabinet needs.
Ive used Spencers for over 12 years now. In that time Ive sent over 130 of my clients to Spencers.Spencers is top of the line when it comes to service, quality, and value. Cabinets are what they do and what they know, and they are the best in the industry.Should have left a review years ago. I can definitely say looking back from the many years of experience, you cant go wrong using this company. Year after year they continue to produce for us top of the line, furniture quality cabinetry.We genuinely appreciate the relationship, attention to detail, and your ability to produce beautiful cabinetry time and again. Keep up the great work!Mike FlakerSammamish Remodel and Custom Build
Our kitchen remodel in Redmond, WA wouldnt have gone as smoothly as it did without Spencer Cabinets stepping up to the plate. From the planning sessions to install, professionalism was the key. We are SO very pleased with the job they did for us a few years ago - even now, when I walk into the kitchen, I get newly impressed with how Spencer made such a HUGE difference in the look of our kitchen. We chose Sapele as the type of wood for our custom cabinets - wow, it is still rich looking today. I cant say enough good things about this extraordinary company.
I have been using Spencer Cabinets exclusively for many years with my remodels. They make the best cabinets, use the best materials and have the best finish. Working with them on design and layout is easy. Communication is great. I never hesitate to send clients to their showroom.
I havent even bought cabinets from them, but they I got treated there today I will be. The passion and level of service from Will Spencer deserves recognition. The guy answered all my questions and went above and beyond to show me their factory and show me how their product is superior to everyone else out there. If you are in the market for ANY sort of cabinetry you have to call Spencer before you buy. Whatever you need they can make it happen.
Went here in person Mid March 2021. Met with Lindsey.Promised 1 week to touch base with design. Ghosted for weeks called 2x to ask what my ideas were and 2 emails sent measurements of our project and then zero progress or help. Told employee quit so they were behind.. fine I am reasonable may need extra time...I am not a cabinet expert and needed some guidance with options and ideas. 1.5 months nothing...then got design that was not even close to what we needed but quoted 21k fine we are willing to pay that for what we want...been patient responded and gave pic/ and added info of what we needed with expectations they could guide us thru add ons. Promised updated design that afternoon 5/17/21 and havent heard boo from them since. Now 6/3/21 and still no response/ Sent email today6/3 no response..hoping another cabinet company wont turn their nose up to 21k+. I would go somewhere else where you matter! Looking elsewhere now hope someone else be happy to take my $$$ and deliver a design and product.
Dottiest Spencer went above and beyond from design suggestions, progress of the building, all the way to loading and delivery!Very good quality cabinets.
We reached out to Spencer Cabinets at the recommendation of a co-worker for our kitchen remodel. Knowing nothing about the process, or what we really even wanted, Dottie, Carl and Will were fantastic. They definitely put my wife at ease during the process, which is no easy task. Service was great, and cabinets look even better than we expected when we started the process. Really good experience, and highly recommended.
Absolutely highly recommend Spencer Cabinets!!! Every step of the process from our first meeting to delivery has been easy and a pleasure. Dottie Spencer is one of the nicest, most helpful and reliable people we have come in contact with during the rebuilding of our house. They are wonderful to work with in every respect and the finished product is spectacular! We feel very lucky to have found them and would give them 10 stars if we could!!
Will and his team have been amazing to work with on various projects. I high recommend them for your cabinet needs.
We loved working with Carl and Dottie! From the initial design to delivery, they were thoughtful, helpful, and professional--every step has been a fabulous experience. The cabinets are incredibly gorgeous, and I regularly field questions about where I got such beautiful cabinetry. Now that the kitchen/laundry room/pantry are finished, I cant wait to finish the dining room buffet with more Spencer cabinets!
As a Remodeling contractor having a great cabinet company to work with like Spencers is Priceline. They perform high quality cabinet builds consistently. This is our go to company!
Dottie and the Crew at Spencer Cabinets are absolutely over-the-top the BEST! Professional, knowledgeable and incredible relationships with remarkable communication! Our cabinets are gorgeous. Thank you so much :)
We had them do the cabinets for both an upstairs master and then a downstairs master bath for my dads addition. The stain on the upstairs master seemed patchy, I mentioned it to my contractor and to Spencers and they blamed it on the wood choice, alder. So I went with the more expensive cherry for the downstairs bath, it was also uneven, which they said was due to the molding taking the stain differently than the doors. Went to the shop and they showed how they could do an extra coating using a door with the same stain. That evened it out. But they would charge time and materials to make it look right and wouldnt even give a rough quote. So had no idea how much it would cost me. I decided to go to another cabinet maker for our kitchen and laundry and had no problem with the stain on either the alder or walnut cabinets. Customer service if there is a problem is not their strong point. I had two other home remodels in the past which included two large kitchens, multiple baths and a library, using both alder and cherry and never had these problems before. Used at least 5 different contractors and both big and small companies.
Gorgeous cabinetry provided with utmost professional, timely, and friendly service! Absolutely an all around winner as a Top A organization!
Great people,great price and great product,
Spencers built all our cabinets eight years ago. They have held up so well. Way am I just now posting a review. Because we had a leak from our instant hot and it ruined the bottom of our cabinet. They were very generous and kind, gave us a trim replacement piece at no charge and were most thoughtful. Carl and Dotty are hands on owners and they have great pride in their product and taking care of all their customers. We now plan to have them build our cabinets for our new home in Entiat because we know their work will last. Thank you Carl and Dotty.
Went there for design consulting. I was happy with the discussion but no one followed up after 2 weeks and couple of reminders from myside! Waste of time.
I WILL NEVER DO BUSINESS WITH THEM AGAIN. We had Spencer do our cabinets for our kitchen remodel. I will be completely objective in this review. The quality of the cabinets was good, not great but good. There were some small issues, fit and finish that I would expect a custom cabinet maker would not have a problem with but overall a good product. The major problems found were in the construction/ correctness. They made a mistake on two cabinet sections in the island. One required redoing 2 of the cabinets to have one flush endcap instead of what they delivered which was 2 separate cabinets each with half and entrap causing an unsightly seam ( their plans showed that they made a mistake on this) the other was that they left no space for the electrical outlet for our oven and induction cooktop once the appliances were installed. ( they were given the specifics on the units prior to build so no excuses there) They said they would remake the two end cabinets to have the correct seamless end. When they showed up they had put the two units together but failed to realize that it was now too big to fit into the house. I had to destroy my front door by cutting out one side of the door jamb to get the thing in as we were up against a time line for the counter top. The guy who dropped it off even laughed after realizing it would no fit and said, well, heres your cabinet. I called up the wife of the owner, Dotti ( she is co-owner) and explained the situation. She stated I was a difficult, unreasonable person. That they bent over backwards to fix the problem and that I was unreasonable in expressing frustration for what I went through or asking them to pay for 1/2 of the bill to repair the front door. Unbelievable, I was unreasonable? Difficult to please?? ( Those were her exact words) I just wanted The CORRECT product that we agreed on, that I paid a lot of money for INSIDE MY HOUSE. Strike one was making a mistake on the original build ( their fault). Strike 2 was their fix was even more unusable than the original mistake. Mistakes happen, but the correction needs to work. I would have probably just not written a review until Strike #3 happened. Strike 3 was Dotti. I am a retired professional firefighter and customer service is what we did and I demanded it with my crews. I have never been so rudely treated in my life. What good is their product if it cant make it into a house?? If it was an outdoor cook area then no problem, but we live in the pacific northwest so this was for INSIDE. They could have attached the full face on one cabinet, so it would make it through the front door and I could have installed the other unit to it once it was inside. I was told over the phone that they knew that by combining the two it made an unusually large unit. They are the professionals here. Dont you think that if they knew that they would be making an unusually large piece that they would check to see if it would fit through a doorway??? I didnt even bother calling them on the other problem and took a full day to come up with a solution rebuilding two of the cabinets. I fully anticipate a reply and am very curious as to the response. I would have NEVER treated a client like that. I would have been very apologetic and said what can we do to make this better. We made a mistake, followed it up with a worse mistake. What can we do??? Thats how I would have handled it and fully believe any customer would have expected that as a response, NOT WHAT I GOT BLAMING MYSELF FOR THE PROBLEM. I would not spend this much time typing a review if this was not factual. Look at the last two reviews, a pattern here. I DO NOT RECOMEND USING THIS COMPANY. We are building our dream house next year and I will be happy to pay more not to use this company! Horrible HORRIBLE CUSTOMER service and poor product accuracy. They may Look nice but if they are done not to spec and even worse not even fit in your residence what good are They? You do not treat people in this way
They make some incredible cabinets. Beautiful craftsmanship and outstanding customer service.
Great experience getting cabinets made here. They even take you on a tour of the workshop.
Dottie and Carl were great to work with and built us beautiful cabinets. Dottie designed everything and gave us a price that we were comfortable with. When we wanted to make some changes she always made it easy.Carl came out to laser measure the room and consult us on all the technical details. And later meticulously organized and reviewed every cabinet.We were planning to install ourselves. That didnt work out because the walls in our 1962 house were out of level and beyond my expertise. They were happy to hold our cabintes untill Chris from Janris Construction could squeeze us in his busy schedule. Chris was the best contractor Ive had work on my house. Thanks for your referral list Spencers.We choose shaker style Cherry cabinets with a nutmeg finish.We have never bought cabinets before but did look around when we made this purchase. We are very happy that we choose Spencers.
Very professional