The women there were extremely sweet and lovely. They were very sweet to me and my mom! Very kind people and the piercing was fast and short and didn’t hurt! Also explained the aftercare to us very easily. I went on a Sunday for anyone who was wondering! Thank you for the service! I was a bit nervous due to the reviews but they were very nice and patient :) The day after the piercing I feel no pain or itching. When I slept it was a bit uncomfy but that’s normal with earrings. So far things are well!

Do not go here for a piercing. They just throw random dots on your ears and hope they match. Go to an actual professional at a tattoo/piercing parlor. They actually care about the work they do. I just got a 2nd hole on each ear lobe and they were so far off from each other. I had to ask her to re-pierce one of them to try to make it even and she acted like it was my fault but She re-pierced the one and they are still NOT even with each other. I just accepted it and left. TERRIBLE!

Went today to get our 5 month old daughters ears pierced. Mind you this is our third daughter and the other two also got their ears pierced here. Never had a problem and always had a great experience. I’m not sure the ladies name that we worked with but I should have followed my gut and came back another day. She threw some random dots on our babies ears not centered at all and when we asked her to even them up she was annoyed like we were wasting her time. Then my husband asked her to wipe the previous marks off and to put a new dot in the center of her ear. The lady then rolled her eyes. We felt like we were upsetting her so my husband kept saying I’m sorry this is just important and we want it to look good. Now thinking back .... we shouldn’t have been apologizing she should be apologizing to us. 1) for having no compassion ..this is our baby we want this to look good especially since they will be in there for most likely her entire life 2) for not trying at all to make them even 3) for rolling her eyes at us when we wanted to make sure they were right and looked good.We spent a decent amount of money there today and it’s upsetting that they would allow someone who treats people like this to work with customers. All I know is that I’ve referred several friends and family members there and will definitely not be recommending them anymore. It’s a shame to treat people like this especially in these times when businesses are struggling to stay above water. You at the VERY least have to treat people with respect.

Terrible customer service and very unprofessional! I would give them no stars if that was an option. I was finishing up a transaction with one of the employees when I’m assuming what is their version of a “store manager” proceeds to tell me to put a mask on or she is not helping me any longer. I said I have been dealing with this lady for 15 minutes and we are finishing up a transaction and you are just now worried about my mask. Mean while she is helping another customer of the same race as her with out a mask. At this point what am I to think? I am waiting on a call back from corporate to proceed with further actions on this lady. This is not ok and I will not stand for it. I will go as far as I need to for this to be dealt with in the appropriate manner. No one should have to go through this and while many others would be scared and stand down, not me! You messed with the wrong one. I also called the store back to get the ladies name who did this to me and they wouldn’t give it to me which throws up a red flag up, she knows what she did was wrong. If you are like me and stand for what is right and want to be treated fairly with race not being a factor don’t shop at this store. Do yourself a favor and go somewhere else.

If I could give zero stars i would! Very rude and disrespectful!

Had a great experience shopping with the manager Crystal she was very helpful helping me pick out earrings for my daughter and husband. I will definitely shop here again. Great customer service.

I am happy every time I visit, the staff is friendly. Beautiful jewelry, the manager is super nice. When the pierce you they talk to you and make you feel comfortable. No complaints.

They do use piercing guns do just make sure u dont come here to get cartilage and or other peircings u wouldnt want infected or ruined

Friendly, courteous service. Decent prices.

I went to them and asked if they used a needle or a gun. The lady who was working at the time had a very bad attitude toward me and hatefully said we use a piercing instrument to which I said so a gun? And she just rudely shook her head yes. Very unprofessional service, not only for the bad attitude but for the use of a piercing gun. Highly unsanitary, highly dangerous and highly unprofessional. Glad to know all it takes to be a piercer these days is watching a couple YouTube videos and buying a dirty piercing gun full of other peoples bodily fluids.Im glad I had the common sense to walk away. I will never be back to this place again even if they switch to needles instead of a dirty gun.

Getting my ears pierced is never easy for me, but Heather made the experience really easy she calmed my nerves and answered every question I had with a smile. I would recommend anyone that needs anything pierced to go visit Heather at Piercing Pagoda!!

Great place to get your baby pierced

The sales lady would not let me look at the small piercing earrings for my daughter. She was opening the little booth. She was not a good salesperson at all. Rude!

Unprofessional customer service, the sales rep was very rude!

Very helpful, friendly service.