Amazing service provided my Shar Mellon who represented us. She motivated us to not give up and CONTINUOUSLY communicated with us. We literally were IN and OUT the evening our vehicle was ready for pickup!!! They did all the work, we just signed. No hidden fees, no hassle!!! Super impressed!

Great experience today with Jake Sands! Our screen/radio system needed to be replaced and he took great care for us! Highly recommend!

Jake Sands was super helpful and informative when i came in this morning for my first service appointment here today. Quick & convenient service!

Today was a great experience, the customer service was complete and professional.Thank you All,Be Blessed.LG

TJ at Hendrick Cadillac of Monroe helped me tremendously and treated the entire process with professionalism and service. I was seeking a “home” service center and TJ certainly helped ensure that I would be back. Highly recommend.

Very polite great customer service by Mr. Jake Sands. He is an asset to your company.

My very first visit to Hendrick Cadillac Monroe I was assisted by Dave Thomas in service and I think we were destined to meet. Calling Dave is like calling an old friend. Dave has been so helpful and attentive to me, my family, and my vehicle. He is so personable. I love to joke with him, and give him a hard time too but it is always in fun. I trust Dave and that is important to me. I trust his knowledge and his advice. I have had bad experience at another dealerships and it just gives me peace of mind to be able to communicate with the trust my service provider. Dave Thomas is awesome!

Great service. Jake Sands is the best!

EXCELLENT CUSTOMER SERVICE!! Just purchased our second car with Mike Lasiter. Highly recommend Hendrick Cadillac Monroe for your next car purchase. Everything from sales to financing was perfect!

Jake Sands did us a GREAT job. He was very friendly and knew his job.

Was helped by the most polite people in the car buissness. Matt was great he went over and beyond what he had to do. Cant beat honesty. The dealership is top notch. Clean as a whistle and everyone is polite.I will stay with Matt at hendrick when i need a new car or truck.

Great customer service! Jake Sands was amazing!!

Had to have my A/C serviced unexpectedly, which going to take a good part of the day. The shuttle driver, Dana, was able to drive me home right away. She was also able to pick me up and bring me back to the dealer as soon as I called. Excellent driver and friendly person.

Talked to them about service issue. Will see how this works out.

Great service. Thanks to Jake Sands!

Dougie is the man!!!! He was so awesome & helpful throughout the entire process and made it seamless!! If you’re in the market for a car go see him, you won’t be disappointed!!

Tanner Peyton was my salesman & his was very helpful and assertive when it came to anything I needed help with. I would recommend him to anyone that is looking for a motor vehicle. He was honest and very reliable to answering my questions. Great staff & service from Hendricks Chevrolet. Even better salesman!!!

Mike Lassiter was a great salesman we have bought several cars from him the last 3 years and also a pleasure to know our deal is in his hands best dealership anywhere

Was a very awesome experience!! Tanner Peyton my salesman was awesome! He made sure I got the best deal!! Definitely went above and beyond!! Highly Highly recommend anyone go see him.

Wanted to tell Matt, chris and philip thank you for the help and patience during this purchase. They were perfect. At Hendrick chevrolet cadillac in monroe

Another fabulous service visit! Thank you, Jerry, Jace and AJ for all your help in getting the XT6 in and out. Yall ROCK!

Had a wonderful experience today at Hendricks in Monroe.. Shar was top shelf. If your in the market for a vehicle I highly recommend you ask for Shar. Thank you for your outstanding customer service. The entire process went off without a hitch. Thanks to all involved for the special attention.

Thank you Daron Kahn.Daron was able to find the perfect car for us.Everyone at the dealership, from the sales manager to the financial manager to the guys fixing the hot dogs were very friendly and helpful.It was worth the drive from Charlotte.

I was helped by Chris and Zack today while purchasing my new vehicle. It was the first time I’ve ever bought a car on my own and they couldn’t have made the process any easier. I left there so happy and would definitely recommend to anyone!

Great experience here! Zack Smith was very helpful and knowledgeable in helping me to decide whether to trade my car or not. Will definitely work with him in the future!

Excellent customer service Jake Sands

Everyone that I worked with was extremely helpful and very personable. I appreciated all of Zacks patience and expertise in the process. I felt welcomed from the start and love my Escalade!

Purchased my new Cadillac XT4 at this dealership. My sales rep, Sharlene was FANTASTIC! She was knowledgeable, friendly and made my wife and I feel very comfortable, felt like I knew her for years. They did everything possible to get me into a vehicle with little money down. I usually dont write reviews, but Cadillac of Monroe provided truly outstanding service. If you are looking to purchase a vehicle I HIGLY recommend them.

Great service from Jake Sands!

Dave Thomas did an out standing job looking after the service on my HD2500. Great communication with excellent follow-up. All issues with the truck were handled timely and professionally. Dave is the best

There’s nothing better than going into a dealership and having a smooth interaction from start to finish. I really appreciate Dave Thomas for the customer service. I would definitely recommend.

Always good service and considerate. They actually answer my questions and take time to explain in detail

1st got there at 9:20 am, had an appointment for 9:30 am, had some work to do, I understand, there labor rates only showed that I got billed for alittle over 2 hrs, 5 hrs was there, then the night before I marked my back drivers side tire which the mechanic was suppose to rotate them never did and lied about it, and the service manager took his side, I suggest that you DO NOT go to this dealership they are not good and they lie, very disappointed

My service representative Mr Dave Thomas have once again jumped through hoops to get my service warranty work taken care of. Thank you and the service department guys for another outstanding job first class would recommend Hendrick Cadillac of Monroe for all your service needs.

I have purchased 5 vehicles in 5 years from this excellent store . My sales person, Sharlene ( Shar) Mellon has been straightforward, professional and friendly, before and after the sale . I am an extremely satisfied customer ! Mike Baucom Indian Trail NC

Shar was great to deal with on my Escalade! Jared did a great job of explaining the protection/warranty packages. I was lucky to get such a great response on the 2021 Escalade ESV. Drove from Raleigh to make it happen!

Great service by Jake Sands

A bit of a snafu with the online service appointment we thought we had made, but Dave Thomas handled the situation courteously and professionally. Thank you!

I had a great experience purchasing a vehicle from here. I would highly recommend Matt Vinesett in sales. He was great to work with.

Nothing but great looking cars and suv !! Just look at the one on this picture !! Hope i can win a scratch off soon !! They cool people !!

Tanner Peyton was my sales person and we good. Jacob I believe was who I worked with on the finance side and he was awesome. Highly recommend this dealership.

Oil change was as expected, and info about my brakes was timely, although scheduled for my return to NY. service manager was helpful and a pleasure to deal with.

I left 4 voice mail messages over a 2 day period to get 10,000 mile service on my xt5 with no response so I called city chevrolet got an appointment right away

Very dishonest group of people. Rented a car and drove over 5 hours to purchase a used convertible camaro only to find it was damaged. I had repeatedly asked did it have any scratches or dents. No was there reply. Upon seeing the car it was clearly damaged as the hood was covered in rock spray, back spoiler was broke, steering wheel had chunks taken out of it, inside of the door was heavily scratched and the safety light on the trunk was cracked. Then that takes us to the ride. It bounced and the back made clunking noise. They tried to tell me that was how the car was made from the factory.Very Dishonest!! Needless to say I did not purchase the car.I called him back and left a message.Update: This post is past due and I apologize for that. The General Manager and I spoke and he listened and understood. He believes Hendricks is an honest dealership and he was upset to hear how I had been treated. He was sincere. He did everything he could to repay me for my time. I am very thankful for his time and input to resolve my concerns.

Drove from Georgia to buy a CT5. Shar provided top notch service from beginning to end. Everything was ready when we got there to minimize our time, and she was super helpful in transferring all of our “services” (onStar, XM) to our new vehicle.

Absolutely amazing love the service dedication communication hats off to Jared Shar and Chris thats the team of all stars you want when it comes to life changes to fit your needs ill be back looking for them on my next purchase and recommend any one to see them

I had a very pleasant experience buying my new car. My sales consultant Madison was very knowledgeable and very efficient. I told her exactly what I wanted and she was able to deliver! I would definitely recommend Madison and the Hendricks dealership.

**Beware if you get the family GM discount**. I was going to purchase a 2021 Cadillac CT5V from this dealership and I receive GMS pricing but I was told by the manager that they will not honor it. It’s truly a disgrace for anyone that works, or retired from GM. Shady dealership.

Came by to look at a car, Jacob Morris was the car salesman and helped me out a lot . Would recommend him and buying a car from this dealership.

Jacob Morris and Jared Lahm were the BEST!! FAST, COURTEOUS and AMAZING to work with!!

If your looking for a Chevrolet or Cadillac to add to your family.Come see the best staff in N.C.Here at Hendrick Chevrolet Cadillac in monroe

I always get great service. Makes maintaining my Impala very easy.

We did not have to wait long to get the oil changed and inspection for our truck.

Fantastic group of people here in Monroe! Wouldn’t dream of buying a car anywhere else. Zack Smith helped me from start to finish on my new vehicle purchase and made sure everything went smoothly! 10/10

Awesome dealership. Paige Cooper is the best!

Great experience with christian, one of their sales reps. Was honest and trusting through the whole experience. Will definitely be a returning customer in the future!

Nice people good experience

I had a great experience purchasing my vehicle recently at Hendrick Cadillac of Monroe. Chris Goodman went the extra mile to show me all of the vehicle’s features to make sure I was comfortable navigating my new Escalade. He still checks in on me to make sure everything is going smoothly and has encouraged me to call him with any questions or concerns moving forward. He was not pushy which would have definitely turned me off to buying there. I felt he was sincere and honest which was a huge plus. I felt very comfortable making my purchase there and would absolutely recommend Hendrick Cadillac of Monroe - ask for Chris!

Love the team at Hendrick Cadillac Monroe - AJ Huff, Mike Yermack, and Philip Allen. Great people serving up truly exceptional customer service. Keep up the good work!

Great service department, Jessica my service writer is awesome and Jim my tech is the best Ive ever dealt with. A+

Great service, Robert Phillips is very accommodating service manager.

I would not recommend. This has been my experience I bought a car 30 days ago and they have not registered the car. So far these are some of the excuses; You should get the plates in the mail in a couple of days., oh we thought it was a plate transfer. The car had less miles on it then the title the bank is overnighting the new title. Motor Vehicle is 5 months behind. Right now I can’t leave the state because I have an expired temporary plate and no registration. BUYER BEWARE

My name is Cleveland Highsmith, and I have to say I had a pretty good experience with Hendrick Cadillac Monroe. Chris Goodman was my salesperson and really experience it was almost like weve been knowing each other for a long time. And for me to say this about this dealership should say a lot being that Im from Raleigh North Carolina 2 hours away and I drove that to get my Cadillac. And to top it off my wife got a brand new Chevy Malibu not too long after. 👍

Always a pleasure doing business with Hendrick. Everyone very professional at there jobs.

Not sure goes to get Nitro put in my tires I leave going down the road it says 35 35 35 33 did they really put air in it ?? Call back to ask what should the tire pressure be front and back..on the srx.. no one can answer it to bring car back in a really

Sales and Service team are excellent; Zack Smith is knowledgeable and efficient in locating exactly what you need and delivering it when you need it. Jared Lahm exhausts all options to ensure you leave satisfied with your purchase.

I decided to go see a used car that was advertised online. I even communicated with a sales rep online about the car. When I arrived, the car was behind the service department not cleaned. I notified them by phone while I was looking at the car, it was unlocked. They told me a sales rep would come back in a minute. After 15 minutes in 95 degree heat, I left. I called them on my way out, 5 miles down the road. They convinced me to come back asked what kind of car are you driving and a manager would meet me at the car. I returned to the car and nobody was there. I texted the girl I spoke with and she said someone was on the way. After another 5 minutes, I left. I slowly drove out by the front entrance to see if someone was walking back that way. I texted the girl to tell her no one showed up and that I left. Her response back was “no one came out to you?” They went silent until I got voicemail asking if I was interested in the car 24 hours later.

A local gem!

One of the best buying experiences Ive ever had.

Very quick and friendly staff

Mike and the whole team were great I was treated very fair with my trade in and love my new to me Tundra.Thanks Mike.

Recently purchased a truck from this dealership and had a great experience. Michael was a pleasure to work with and went the extra mile to make sure everything was perfect. Highly recommended !

Had a minor problem with service but overall good experience

Horrible, horrible experience. Drove approx 3 hours to buy an $80K+ car that was explained to me was in immaculate condition. As I have a son with Special Needs I asked that we limit the time spent at the dealership to do paperwork as we had already agreed upon a price. Arrived at approx noon. Car was filthy inside and out with some parts being damaged or issues with paint. Worked with Sales (Jason and Gavin) and their shop to address some of issues yet was told one thing then they would do another, causing frustration, back and forth and unneeded delays. Lack of attention to the car made the experience at the dealership last approx 5 hours long and I still left without the car at the end of the day as it was not finished. Two days later the car showed up yet there were items that they could not fix which they supplied a We Owe against. Over the next month and a half I had to hound Sales to get the information I needed to get the work completed. Jason in Sales just stopped calling me back or responding to texts to the point that I had to call the GM and a Sales manager to get any traction. From my perspective, this is a dealership that is all about the trying to sell you a car yet has zero intention of supporting anyone after the sale. Total joke of a Sales Department.

Great place to work!!

Everyone there is awesome, from sales to service.

Awesome service my truck runs and looks great

Kinsey was great, he went above and beyond to make sure the buying experience was what I expected. He went as far as driving to Columbia SC to pick me up and complete the transaction. Jared also did a phenomenal job expediting the closing paperwork.

Excellent.

My Adviser was top notch; Dave Thomas took good care of me and kept me updated throughout the entire day. Bad news it took the Technician the entire day to diagnose and fix my issue. I was there for my 9:30 am appointment. By noon, I was told that both the Technician and the Transmission Specialist could not find anything wrong, There were not CODES. Im sorry, folks by bearing hubs dont throw codes and my service request clearly stated bearing hub. Youve got to test drive or at least put in the air and listen. When I requested the technician to do a ride along...an hour and half or so later, Dave reported that they found it after putting it up in the air and listening with a stethoscope (miraculously). My wife and I could here it with our plain ears because it sounded like a truck back-end not a luxury Cadillac. Leads me to wonder how qualified the Technician was or what was he do all morning? Anyway, the car was fixed and hit the road around 4pm. Thanks for a horrible experience with my Cadillac SRX Rick Hendrick Certified Pre-owned no worries guarantee. Warranties are only as good as the Service Shop that backs them. Just let you know, when the front hub bearings went out in April of last year, my wife was out of town, I sent her to the nearest Cadillac dealership, which happen to be Jim Hudson in Blythewood, they took great care of her. They had her out of the shop, by Noon - that was replacing two bearing hubs on the front - not one! They also wash the car, rotated the tires and change the oil at no cost. I guess you cant put lipstick on Chevrolet dealership and expect them to be a Cadillac dealership. I suggest you take the Cadillac sign off the banner out front.

Top-notch sales and service team here!AJ for sales and Jace in the service department. Roll on it and they will get you taken care of quickly!

Great service department . They take a lot of pride in what they do.

I love my salesman....AJ. The service staff is always pleasant and helpful. Services doNE in a timely fashion.

Great team and A+ experience!

Wonderful company with great staff!!!

Good

Great customer satisfaction! They go above and beyond..make you feel like a part of the family!

Service department is outstanding and Artie is super friendly.

After making an appointment for an oil change at 9 am I was told at 10:15 they still didn’t have the filter needed. Waiting two hours for a scheduled oil change is ridiculous. I will never be back to this location.

Bought a car from them and the car had all kind of things wrong and missing on it .and then took it to there sevice dept .takes all day long never will buy a car from them again.

Great and will buy again.

Clean very organized

Great Dealership

Customer for life

We purchased an xt6 a few months ago. So much to learn! But let me tell you, mike Lassiter will be there every step of the way to help! Thanks so much!

Made my appointment online for a oil change and maintenance. Dropped the car off with Jake, quick, professional and easy experience.

Second time buying a truck from Hendrick. Great staff and easy atmosphere. Matt was very helpful and all around great at making the experience pleasant. Ill definitely come back for future purchases.

Jake Sands was outstanding witt Sting UPS muy appointment. This is the best Hendrick Dealership by far.

Jake Sands was great!

Very good service, friendly staff