After researching upright freezers online on various sites, We found what we were looking for and contacted Queen City Appliances in Monroe, NC. Mike Dixon was extremely helpful and knowledgeable and answered all my questions. I did not feel like he was rushing to get me off the phone and we made the sale that day. The freezer was delivered a few days letter and is working as expectedWe will definitely be returning to Queen City Appliances for any future needs.

My wife and I were looking for a refrigerator and stove for the house and walked in the store because we thought we could get help with purchasing both. The whole time we were there, no one asked to help, say hey, nor could I find someone that wasnt on the phone or laughing and talking to each other. We were there looking and I kept walking around looking for someone to help. Finally we just shut the door on the stove and I told my wife, lets go. No one is going to wait on us. Woody Player would be proud. We found a stove, but the refrigerator will come somewhere on the next trip out. But not at this place.

I Absolutely love my new GE dishwasher, it’s quiet, works great and the price was reasonable and more importantly they had what I was looking for. The big box stores have limited options to choose from. It has been super easy and convenient working with Queen City. They provide excellent customer service and the free delivery and the fact they had what I was looking for we’re the decision makers for me. I strongly encourage anyone needing an appliance to take a look at what they have to offer. I know I will always go here first any time I have to make a purchase.

I was in search of a particular range hood that I found on line but it wouldn’t let me order it. I called and spoke with Derek. He was fantastic! He made sure that they actually had the item, called me back and set up delivery. He was helpful but also so kind. I appreciated him going above and beyond. I highly recommend Queen City Audio Video & Appliance

Very friendly quick and easy buying experience. Best price anywhere.

Great Experience at Queen City in Monroe, NC. Had a great wonderful salesman, with great knowledge of the appliances. Help me every step of the way, from measuring to making sure he meets my needs and wants. Thank so much Queen City! Cant wait for them to arrive In my new home!

Looked all around for a specific refrigerator, checked the big box stores.Then I remembered queens city.After a few phone calls, not only did they find the model I wanted, but had it delivered the next day.The delivery driver was very professional and knowledgeable.Everything went smoothly from ordering to home deliveryI know where I’ll be going for future appliances.

First time purchasing from QC and it was a pleasant experience. Other sites didn’t have the appliances and/or the delivery time was weeks out!! QC delivered within 4 days, for free! Very pleased!

The purchasing process was great & Mike was super helpful. Our fridge door was dented during installation so a new door was ordered. 3 weeks later, the wrong side door was delivered and the correct one is now backordered, so I’m stuck for at least another month with a damaged $2800 fridge.

Great guy Derek Blanton. Actually took time when I called to help me, no rushing me. He didnt know I was just talking or what . When I got to the store, he made my purchase. Easy and was great. He will get all my business now. What a good day. 👍

The guys delivered our KitchenAid refrigerator on time as scheduled and did a great job setting it up to work.

Queen City is the place to buy your next appliance as they give a good price and they deliver as quoted I bought the dish washer on a Sunday and it was delivered to me on Tuesday Great customer service the installers where very good and took out my old washer and cleaned up the box it came in . Just to advice . I went to Home depot and they said delivery would not be until FEB 2022. And they were the same price as Queen City

Staff was very friendly and helpful. Got a great deal on an appliance. They also helped load into our car. Great service.

Mike Dixon from the Monroe Store is the best salesman ever. He takes the time to answer my many questions and make things right! I will buy from no else as long as Mike is around. Also he is knowledgeable about the products he sells.

Excellent experience purchasing our new kitchen appliances (electric range, microwave, dishwasher, refrigerator) at the Monroe location. Fred was very knowledgeable, good to work with throughout the review and buying process.

Awesome appliances at the best prices. Very helpful, knowledgeable staff.

I had the BEST customer service with Queen City! Very helpful, great communication and overall excellent service.

My experience buying from Queen City has been very pleasant. The salesman was knowledgeable of products and his expertise helped me make an informed decision. The price was incredible for the great dishwasher I chose....yeah! It was such an upgrade from yesterdays features in dishwashers....very happy with the choice! Have also bought other products from Queen City and appreciate them for the most reliably built products. While items are not lasting as long as we are accustomed to in the past, this store has products that are the best in the industry by far! Thanks, Fred!

I was delighted to find washer/dryer sets readily available to be delivered. Salesman was knowledgeable and professional. Great experience. Will go to Queen City from now on for any appliances!

Cant thank Derek enough! Even though we ordered our new stove through online and phone. He went above and beyond to make sure we made the right choice and helped me through it all. Big kuddos to Derek thanks the Dixon’s

Highly recommend Queen City! The staff was knowledgeable about so many different products. I told Derek what I was looking for, and he showed me my options right away. The refrigerator I wanted was in stock in another warehouse in Charlotte, so I shopped on Saturday and it was delivered on Tuesday. In contrast, Lowes told me this same fridge would not be available for 4-5 weeks and was undeliverable to my zip code. The installation (which included switching the door so it opened the other way) was quick, they hooked up the water line, took away the old refrigerator, and the salesman called me afterward to follow up. Will definitely use Queen City for future needs!

If they have it in stock, you can take it home with you THAT DAY! No waiting for delivery. Big selling point for me!

This is the only place anyone needs to shop for appliances! Mr. Mike and Mr. Richard are two of the nicest, most patient, kind, and knowledgeable salesmen. They take into account everything you are looking for and set you up with the right appliance. This year I have purchased a dishwasher, washing machine and dryer. I have been very impressed with how easy it was to make these purchases. They match any price out there and actually I didn’t have to have the prices matched because they were already below the prices at other places. Nice selection in store and items in stock. If you go anywhere else you are glutton for punishment. Support local!!!

Easy transaction, went in and found what I needed. Delivered a couple days later

Rose was helpful & knowledgeable about my Maytag wash machine. She knew exactly what I was looking for! Thank you Queen City & Thanku Rose!

Actually stumbled across Monroe location several years ago when replacing washer dryer. Great selection and prices. Went back when getting son a set for wedding/house warming. Just recently bought Traeger grill. Also what I like is there no pressure from them and willing to help where needed.

Fred Ester with Queen City Monroe helped me and my wife purchase appliances for our new home. He provided excellent knowledge and personable customer service. He always goes above and beyond for the customer. Thanks Fred!

My husband and I received great service from Queen City Audio. Delivery was ahead of schedule and we were given great information that allows us to purchase the washing machine we needed.

Queen City sold me a wood pellet grill 575 pro and I love this grill they explained how it works and all the great features about it and how it works they are really good and very professional and knowledgeable about the products they sell I truly appreciate the service and I am going to enjoy this grill and so happy I made the choice to buy from them.

Very Positive experience. Sales person was very friendly and answered all my questions. Everything was as promised. Delivery and installation were excellent.

The delivery was early, which was great. The guys did a good job installing the dishwasher. They were very courteous, and there were no problems.

Good salesman and good delivery service and a reasonable price.

Friendly sales help that’s knowledgeable and ready to help!

Great price and products. Delivery on time and efficient

Mike is the man to see in Monroe. Answered all of our questions & great customer service. Prices are better than any big box stores.Thank you so much, we will be back!!!

The store says they would price match. I told manager Richard I found the exact stove and product number brand new at another store. I called him to give the information and he said he wouldn’t honor it. And then he told me if he honor it, he would have to add a delivery fee of $80 because the other store had a delivery fee. I’m in the mist of reaching out to corporate for the difference. Thank you.

I gave Queen City Audio Video & Appliance this rating because they were very professional from start to finish. I received my washing machine on the day and in the time frame as promised. In addition, the servicemen were friendly and efficient in installing my new machine. Lastly, I love my new washing machine! It works perfectly! Thank you QCAVA!!!

Didnt deliver at appointed day. Someone dropped the ball. When they did deliver the install went great 👍

We were very pleased with our experience. We had just been told from Home Depot that they didnt give Veterans Discounts on special order items. They had the dishwasher on the floor that we wanted and it wouldnt have been special order. When we walked into Queen City - Monroe, NC, they had the same model plus $100 cheaper and gave us a Veterans Discount. We were very pleased with the whole process.

The only thing good I can say that the salesman was nice. I bought a GE refrigerator in August 2020 and it quit working in January 2021. I have called the store and was told that they could not do anything about it and told me to call GE. Getting to talk to someone at GE is useless. We lost all our food and here it is the end of February and we are still without a fridge and getting the runaround from GE and the service people. Went to Queen City because the wait to get a refrigerator at Lowes was longer but the next time I will wait for Lowes because they do make things right when something like this happens. I will never shop at Queen City again and I WILL NEVER BUY GE appliances again..

Great product choices, online ordering, and great deliver service.

FABULOUS service!! They go above and beyond to take care if their customers!! Thus is the place for appliances and electronics!!

Everyone was very helpful. I got a great deal on a washer and dryer. Delivery was on time and the drivers were nice. Overall I had a great experience and would definitely recommend Queen City

Mike was fantastic to deal with. The same refrigerator we were shopping for was $400 more at the big box stores and was on back order for 3 months. We ordered ours at Queen City in Monroe and had it delivered in two days. Keep your money local and shop with Mike at Queen City!

Very friendly and helpful staff. They price matched a set of washer and dryers and I couldnt be more happy. Delivery was on-time and delivery guys were great, set up went great in and out very quickly .

Purchased appliance from Queen City-Monroe, NC. They quickly took my money out my account, but waited two weeks for refridgerator and then waited all day pass their alloted delivery time for the delivery of my refridgerator. Called to check on status of delivery and a woman states they tried to call the day before. LIES. No one called. It is now 8:15pm and still waiting on delivery of refridgerator. I do not recommend this place to anyone.Delivery service is very poor. They have not called nor are they here yet.

The delivery guys were so polite & professional.

Good products, great sales staff. Very helpful and informative. Only gripe is installers took towels away we inadvertently left in the old dryer

Always try to buy local and Queen City makes it so easy. They price match and even then their prices are typically lower than anyone elses. They even.offer price guarantees and extended warranties have always been lower than anyone elses. Sales people are always friendly and extremely helpful.

Salesman Mike was very nice helpful, knowledgeable and expedient the process went smoothly

Salesman was very helpful and knowledgeable; we did have a bit of a wait. Didnt seem like there was enough help that day. My appliance hasnt arrived yet so cant review the actual product.

Great experience from start to finish. Very happy with the dishwasher and the interaction with Fred and the delivery guys.

Super pleased with my purchase experienceAt Queen City, I will definitely be going back to purchase other appliancesThanks so much for your personal service

We had to purchase a new washer and dryer when ours kicked the bucket. After checking all the major stores(lowes, home depot, etc) I found queen city. The same appliances were a fraction of the cost. When we arrived we spoke with Derek, he didnt pressure us whatsoever and allowed us to take our time looking around. We found a pair we liked and Derek walked us through some of the features and answered all the questions we had. We were able to take them home within 30 minutes. When we got home our dryer was beautiful, no issues. We opened the washer and found that it had some damage around each corner. I called Derek and he immediately started the process of getting us another one brought out. They had a delivery scheduled for us within 2 days. The crew that brought the replacement out was very friendly and they even threw in some free hoses for us. Id reccomend queen city to any and everyone looking for good appliances at a fair price and a stand-up company that goes above and beyond for their customers. Thank you Derek and queen city.

Great service. Answered all my questions and never felt pressured to buy.

These guys are great! Purchased a Cafe Refrigerator and it was delivered thr same day. Great service and great communication.

Mr. Richard Berman was amazing at walking us through the many options available.. He is extremely knowledgeable about all products and equipment we discussed. He was tremendously helpful and would highly recommend him and Queen City to all my clients, and family friends. He gave us 5 Star Customer service.. We thank him for taking us through this process during this challenging time.

I was very impressed with customer service. Mr. Mike was so nice and answered any questions that I had.The price is best around!!I recommend Queen City if you are inneed of any appliances!

Derek was so helpful. He explained everything that each washer and dryer had to offer. He didn’t push but gave us all the info we needed to make a decision. We will definitely be back for our next purchase

I went into the sales floor and had lots of options to choose from. Derrick was very helpful and loaded up my new stove. When I remodel my kitchen I know where to get my new appliances from. They have very good prices.

Excellent service both in the store and through delivery and set up.I would highly recommend Queen City and will use them again!

The service when buying our washer and dryer was excellent. One complaint is that we were told that it would be a $25 charge to take our old set off.We didn’t do that instead we had our set donated for parts.My husband was there for the delivery. My husband was told that they could not move the old set outside bc there is a cost. Well with that my husband said that was not mentioned at the time we were buying the set. After all what was said was said in a positive conversation . One of the gentleman spoke up and said sir I am going to remove it. He went into talking to My husband about the shirt he was wearing which was a shirt with a scripture on it and the words Servant of the Lord. My husband said they were the best delivery men he has ever met. They went out and beyond what their job requires them to do without any hesitation. I wish I knew there names bc I would personally like to thank them. They certainly proved there are Servants of the Lord that day. Thank you ❤️

Employees at the store were very friendly and spoke when we walked in. I showed our salesperson, Fred Ester, what we were looking for. He was most helpful in giving us insight on the product and placed an order for us. We recommend Queen City Monroe for all your appliance needs.

Derek was knowledgeable and patient as we gathered information on washers and dryers. We never felt pushed or hurried and felt we got the best treatment ever at Queen City Monroe NC.

The staff at Queen City went far above our expectations. The salesman worked with my wife literally all day through calls and emails to help us make the best decision and was always genuine and respectful. The delivery guys were the best I had ever dealt with. Our old fridge wouldn’t fit out the door and these guys instead of just packing up and leaving spent an hour disassembling and removing doors to get the old out and new one in. No other company I know of would take the time to do that. Will be buying all our appliances from QC from now on.

Mike was great to work with. But had mix up on delivery and one of delivery guys was on his phone first few minutes here didn’t like that. Delivery guys didn’t level my fridge either. But price was right and I would recommend this place if you need appliances

Local businesses are the best. Mike was great-professional, knowledgeable, personable. And my washer & dryer are great, which they need to be as they are the workhorses of the house

Fantastic selection, service and price! Worked with Fred at the Monroe branch and he was top class!

Derek was very helpful and made our decision on which stove to purchase easy by showing us the features of several stoves. Therefore, we felt like we were making a choice based on our needs and preferences.

I was Amazed. We looked at another box store for a washer and dryer. Only to find out we couldn’t get anything until almost a month later. Really WOW how can a family deal with that. We were referred to Queen City by a friend went in met with Fred had a washer and dryer within an hour was offered free delivery was so excited. I just came and picked it up same day. Being a business owner myself I need things right now and Queen City with the help of Kim and Fred they made this possible. Thanks to all involved and we will definitely and have already recommended Queen City to friends and family. Keep it local Keep it local. Local family owned and operated business is where it’s at. Thanks The Sullivan’s

Great experience at Queen City! I would like to especially thank Mike for sharing his knowledge and years of experience with me.Upfront pricing and overall a great place to make a purchase. I will definitely be back to expand my home theater!

Great customer support, met their commitments on time and install team was personable, professional and proficient! Highly recommend!

We bought a washer and dryer at Lowe’s and they could not give me a delivery time with in the 2 weeks they said! Went to Queen City in Monroe! They were extremely helpful and very nice. This was on a Tuesday they could deliver the next Monday but we chose to pick it up on Thursday. So we canceled the Lowe’s order and saved abut $300 ad they were better product! Thanks Mike

Our oven went to that great kitchen in the sky after 33 years, so we had to hut a new one. We have an obsolete dimension and it was hard to find an oven that size. But the folks at Plaza searched until they found one in their Monroe warehouse and then gave us quite a discount since it was a discontinued size and model. We are very happy with the service and the oven.

We went by Queen city told sale we were going to compare prices at home depot and lowes the salesman told us we would be back he was right home depot would not allow us to pick it up and lowes price we didnt like. Queen city beet everyone price and we picked it up highly recommend good people and best price

Sales person helped me immediately. My cooktop was ordered and received in a timely manner.

Bought a refrigerator and was told would be delivered in a week. later notified it would come from California and would be at least another week. I canceled the order and it was a complete hassle to try to get a refund. Had to go through multiple people and then was refunded the incorrect amount. My son bought a refrigerator which was delivered at 9 p.m. and the doors were messed up. He called and they offered him 10% off which he told them no on a $3,000 refrigerator. He told them to bring new doors which they have yet to do. Dont waste your time. They are definitely too busy for you after the sale.

Very good experience. Walked in and salesman helped us out right away and was very knowledgeable about refrigerators. Bought a refrigerator on Saturday and they delivered it on Tuesday. Delivery guys were very good and did a great job of removing our old refrigerator and putting in our new one.

Upon visiting Queen City I was prepared with the appliances we were interested in purchasing for our new home but with COVID not all items were readily available. (this does not happen in the norm).To no fault of anyone but the COVID impact Fred was extremely helpful in assisting me in choosing alternate choices in addition to the pros and cons of certain manufacturers. Fred is very personable and I didn’t realize until my visit to Queen City how much I missed the one on one communication, idle chit chat and all around “down home” environment. I highly recommend over the BIG Franchises, they have lost sight of courtesy, availability, educating the buyer and an overall enthusiastic personality. Thank you Fred!!!!Shelley C.

Promise my order to go out in October they keep saying it’s on back order and it’s out of their control no calls to update, when I called I was told it’s nothing to be done and my salesman was rude when asked about the issue. When order was placed they said no issues with me getting everything . They lied for the sale, I would not buy anything from these guys!

Joe was fantastic. Made it easy to shop with my 4 year old daughter...had everything I wanted in stock and took with that same day. Thank you again for all the kindness and easy shopping experience.

Mike Dixon, our salesman was very professional and knowledgeable of your products and services. His help made our decision making process easier. My wife and I were treated very courteously and appreciate how the process was handled. We will continue to shop Queen City for future appliance needs.

Outstanding experience.we have been looking all over for a specific range in white. We thought we had one on order but it was canceled. I shot the Monroe store a mail at midnight. Derrick called me the next morning with a range that could be delivered in two days. It’s a upgrade over what we wanted and it was on sale. We are overjoyed and will use Queen City and Derrick for all of our future purchases.

The experience with Queen city Appliance in Monroe NC was very professional. The salesman let us shop with comfort and give us feedback and answered all of our questions. The salesman showed us equipment base on our needs and desire. The salesman allowed us to shop at leisure with no pressure. We will shop there again.

My fiancé and I came in looking for some appliances for our new home that we are moving to in a few weeks. We were welcomed by a very kind staff and were not pressured into anything but felt very comfortable working with everyone on the staff. After having some of our questions answered we found some great deals on the appliances we needed and purchased them with no hassle. We definitely will be doing business with them again when we are in need of appliances.

Knew the product they serviced and sold..... Great help

Best customer experience Ive had in a very long time. After comparison shopping at several larger stores I decided to check out Queen City. Derek was pleasant, knowledgeable and informative about the appliance I wanted. He gave me information and prices without pressure. They also offered the best price on my item. When I went back the next day to make the purchase, the process was seamless and thought Im not a fan of service warranties, theirs was reasonable enough that I bought it. Delivery was smooth when Ryan and Anthony, both nice guys, arrived as promised on a rainy day. They removed my old appliance and installed the new one and made sure everything worked well before leaving. I appreciate this buying experience and will definitely shop there again.

My new refrigerator was delivered yesterday by Queen City employees Chris and Sammy, They were great - very polite, friendly and professional. Wonderful experience!!

We purchased a Samsung refrigerator 05/15/19 at the Monroe Store. Fred Ester helped us find just what we wanted and said it could be delivered the following day, amazing in itself. Delivery was made the following day by Eli and Desmond. These men were great! They worked perfectly together and had our refrigerator set up in no time. They were so efficient with manners like my Grandma had taught me. It was so refreshing to find such clean cut men with manners that worked so well together. They are great representatives and a working advertisement for Queen City .

I needed a refrigerator right away and I only use white appliances..I checked two other appliance places near me Indian trail and Matthews ..when I went to Queen City in Monroe ..the sales people there where so friendly and Derek helped me get my new whirlpool refrigerator in white and got my delivery rushed . I appreciate it so much his help and love my new whirlpool fridge..I would recommend to a friend ..their prices are great and my delivery went perfect ...

Great prices great people to work with cheaper than any other store around got free hoses vent line delivered set set up great job

Lowes canceled my order at the last minute, and Queen City saved the day. Lowes was going to take 2 weeks to deliver my dryer, but Queen City delivered 48 hours later. Great service.

Still have not received delivery from this store. It has been two days. There was a timeframe that was given two days ago...heard a truck drive by my house at 10:00pm. They did not call....they were 3 hrs late. They did not even stop. Salesman guarantees that they would deliver on today.They still have not arrived. Despite was the store is saying about Covid-19 and delays, the customer should not be told a SECOND time that the product would be delivered and no one still not show up. A four hour delivery time is enough time to call and say that they are going to be late if that truly is the reason. Bad customer service. What is the excuse for already withdrawing my money from my bank account the day of the sale 3 weeks ago? I want a refund. Am tired of the excuses... bad customer service. I do not recommend this LOCAL establishment to anyone especially not for delivery.

Employees were super knowledgeable and very friendly. They helped us with pricing, color and product effortlessly. Definitely going back when its time to upgrade more of our new home

We bought a 75 inch TV. The salesman was knowledgeable and patient. Even though the price was more than I wanted to pay, it was a good deal.

Went several places looking to purchase a TV to no avail, our old 32 in BR went out. So before I kept driving places I called Queen City in Monroe, very prompt, professional and courteous, they had a 43 with everything I wanted in stock. He also asked stock number on old TV and said my wall mount would fit new TV too...I didnt even think about that. Told him what time Id be there, walked in looked at display, he rung me up, loaded TV in my vehicle and I was out the door headed home in mins. Great service, highly recommend.

I had fantastic service at Queen City. The installers were great and knowledgeable about the product. I would highly recommend them.

Very knowledgeable salesman. Great prices. Had what I needed. Quick delivery! Will buy again!

Derek Blanton was extremely helpful in helping us with all aspects of the freezer

Derrick absolutely Great in every aspectHe cares of your selection and very helpfulGreat to work with and will purchase a smart tv from him when they arrive thanks