The line to check out was 12 people deep. A young woman opened a register & helped 1 person, shut down her station & walked off to put product on the shelf leaving 11 customers to wait for the only 2 registers open to help them. It is hard to sell items on the shelf if you dont have customers to purchase them. It is so sad to have such a great store have such poor customer service.

I got the privilege of having Maggie as my stylist. She was nice, flexible, and honest which are all qualities yours should have. Giving me options and looking out for the health of my hair resulted in me leaving the salon with a completely different soft, healthy, shiny, head of hair. Thanks Maggie for the great hair makeover. :)

Placed an online order and picked it up. Guy who helped me was just delightful! Great store, will be back for sure.

I booked a hair appointment online, traveled 3 towns away. Just to be turned away. The stylist sat me down and gave me the whole declaration of independence about why she couldnt do my hair due to time and the condition my hair is. Even the time itself was a problem for what I applied for. If she knew this ahead of time and had the speech prepared for me when I got there, why not call me ahead of time ?? Im so frustrated by this, wasted time and gas. Last time Ill ever book an appointment here

I am a regular customer at Ulta and a lot of the times when I go in the store, I get stared at and sometimes even followed by the employees. I find the employees staring at me suspiciously while I am shopping and I can’t help but think that it’s because of my skin color because I have never given any motive for them to be suspicious of me. Ulta needs to teach their employees to not racially profile or make customers feel uncomfortable, when they are simply just there to shop. Do better

Good products

Great. My wife loves this store. ❤

Firzt time there. Alot of products.

Demi is absolutely AWESOME! So helpful, patient & knowledgeable about your products. Give her a raise, a promotion & a big hug & Thank You from me. Leslie Peterson

I go to Ultra quite often but this is the 1st time I actually felt so welcomed. An employee by the name of Erika Romo was so helpful and I never felt like I was bothering her because usually the employees are talking to each other and if you ask them a question they make you feel like you are bothering them. I am 69 yrs. old and been around awhile. Erika Romo went above and beyond to help me. Walking with me to find what I was looking for. It actually was a very welcomed surprise and she should be rewarded in some way by her manager or supervisor. I was almost in tears because this young lady made me feel so special. You need more employees like her. Maybe she can train some of the other employees.I usually dont comment back when I am asked, I just tell myself training was not done properly. Employees are what their employer teach them to be most times.Again God Bless Erika Romo. Dont ever change.🥰

I when in a couple of days a go to get my hair done at there salon and everything was fine until 2 days later I washed my hair n all the hair dye came right off . I called the salon and all the girl that did my hair Jess said she forgot to mention that I needed to put product in my hair to keep the color locked in . So not only I spended 100 dollars for my hair to stay with the color for 1 day but I have to buy products from there store so I can keep the rest of my color in . Absolutely ridiculous. In that case I should just done it my self . . Never going back here again .

Most friendly staff! Very attentive to their customers and their needs

My favorite location in the 209Best customer service. The store manager Kayla is amazing

They never hesitate to help you when help is needed the line moves quick.

We are going to miss Sheila! She is so awesome and fun. My daughter had serious acne and Sheila literally performed miracles on my daughter’s skin. I was skeptical at first, but Ulta Beauty products along with Sheila’s skills worked wonders. 😊Update: Sheila is back! She is such a neat positive person. Also very informative. 😃

❤️ love

Its wonderful. Great people

My niece and I went to get matched because I’m always buying the wrong makeup. Waited 10minutes nothing. So we decided to match ourselves. No one asked if we needed help which is weird for a Saturday they should expect to be busy. BUT I do give kudos to the girl at the register at 8pm ish she was running 2 registers smiling and keeping her cool. Very nice. I’ll update with name after I find receipt.

Love shopping at ulta. I wish their natural skincare selection was bigger though

Friendly staff, and great location to shop from. Great variety of products which is awesome.

This is the go to for low end to high end cosmetics. If you can get past the mostly rude employees then your golden, shop on.

I absolutely loved this Ulta!! All the staff were very kind.So this was like my second time getting high end makeup,Id thought Id brought enough money with me but turns out I didnt.The cashier (Im not sure of his name) was very nice! He didnt mind that I was looking everywhere in my wallet for loose cash. The lady behind me in line waiting was very nice,She wanted to pay for the $3 extra that I was short. I told her its okay and thank you so much,So I got my mom and she payed the difference. I was absolutely shocked about what hed (the cashier) told my mom.He said I was on top of it and new exactly what I was doing, he said I was very independent, and he said he that I made his day!I was pretty happy about all that and I definitely was excited that someone could say such nice things about me.So,After all I think this is the best Ulta yet!

Had an amazing experience while shopping at Ulta this evening! The young lady who assisted me was great! Went out of her way to help me find what I was looking for! Also offered me my birthday gift that I forgot to get or ask for! Was much appreciated!

Got an amazing deal for gifts for my girls

I went in to pick up an order I paid for online the process was so careful I was still able to pay for my extra items at the same time with no hasssle from employees so helpful always friendly.

As soon as I walked in a store employee directed me towards the discount section, based upon my appearance. I was dressed well and clean. I felt like I wasnt wanted there. Very rude and disrespectful. Not very nice to people of color.

They give away a free gift for your birthday it was nice and Im always grateful

I went to the salon part of the store for a trim and blowout, and the hair stylist Michelle did such an amazing job. Ive never seen my hair look sooooooo good before. She even helped me pick out a haircut and style because I was indecisive, and gave me tips on how to achieve the look at home. Definitely would recommend Michelle, and will be returning!

People that work there are very helpful, some really know their stuff when it comes to hair & makeup!

Is one of the best makeup store and not the most expensive for high quality make up

I literally just left this store. Super irritated. I went in hoping to find a foundation for my wedding and left with nothing. The reason for this is because I got no help. I asked a girl (who was stocking product) and she said someone would meet me to help me. Never happened. Waist of time and gas.

Isnt she lovely.....my wife and daughter love this place

The young lady at counter was fantastic she ended up setting me up with a fabulous deals... great job

Forgot what his name was, the tall gentleman helped my mom and I when we were browsing around the makeup section! Thank you! He talked to my mom in Spanish than I can, and made us both very happy with our products!

They do not respect black paying customers.

Great place to get your make up n all, had great customer service.

Im in my mid-fifties. Im starting to get a lot older in my wrinkles are a lot more noticeable. Brianna and Sandy were absolutely amazing I walked out satisfied happy and I am definitely coming back thank you Sandy thank you Brianna and yes Sandy Im going to try that LOreal face cream when I come back next time wonderful customer service I received thank you very much Nancy Lawrence Crespo

The line was so long and the employees were so rude

I ONLY come to this specific ulta because of Jose ! He’s so nice and helpful & best of all very honest about products. Today I went In thinking I’d purchase the it’s a 10 but he suggested i instead try an ulta value set that was $10 worth $55 so I bought two different sets. He’s always helpful and nice I only trust his intuition when I go there . If I could rate Jose higher I would ! This man deserves being noticed !!!! (:

My wife booked a hair cut appointment for me here and I wasnt sure what to expect. Had a good experience and walked away with a nice cut.

Had to return 2 different moisturizers that turned out to be too heavy...no problem with exchanges...was helped to find something lighter...very busy store this date with a lot going on but line moved quickly...

They always have good options for the budget shopper. I feel like the customer service is not the best. I dont always get help when I walk in but they do stare at you the whole time you shop.

Amazing customer service. We were attended to almost right away and were able to get what we wanted within minutes. Definitely recommended.

I only gave this place four stars because they were out of a lot of product that I was interested in trying. Also only one register with 10 plus people in line.

I called and spoke to a girl named Kayla I was told that she is the store manager and was given tons of attitude when I ask questions about things that you do with the website she couldve been nice and thoughtful and said that she was in aware and gave me a phone number or tell me where to call but instead when I said I dont understand what the Hells going on she completely flipped out and told me that she would not speak to me had nothing to do with and decided that she would hang up on me with all the attitude in the world I have never spoke with somebody who had so much attitude that was in a management position and I would not recommend going there I had thousands of dollars in credit and I am considering boycotting

Jess at brow bar is amazing! Great experience every time.

Customer service is always the best You could always say no to trying to push an expensive product

I love this store ❤️💕😍The prices are great 👍

I love doing makeup not only on myself but on other people to I do makeup on my family and friends brides or for any event . I always go to ulta and would like to work there someday or have my own beauty shop but the only thing is that there is few rude people there. Some like to follow you around just like your going to steal something. I like to do my shopping alone. When there is no one always looking at you if I need help I would ask and if you think that I would be stealing you should have stop me there and not just follow me around.

I love Ulta! Customer service Is great! I got helped right away.

Went in there for a makeup appointment with Shayla was horribly disappointed. The end result was nothing to what I was going for, not only that but the whole time she was doing my makeup I would tell her my skin type how the products she was using wasn’t a good fit for me and she payed no attention to it and kept applying saying that she knew what she was doing. I also advised her on how my eyebrows and dark as is I didn’t want them darker or with so much product she again payed no attention to that put the darkest shade on and when I noticed I told her I did not like them she put on translucent powder and told me that it was going to tone them way down. Well they didn’t. My appointment was at 11:30 she didn’t start till 11:45 and I left the store at 1:40 i clearly stated to her I was crunched on time since I was attending a wedding I had to be out by 12:30 or so. I let her know she didn’t do a good job and her time management was really bad. I would not recommend her to anyone.

My wife is obsessed with this store and I always get her presents from here. Best beauty supplies for great prices.

They sell all the best, but they dont know how to work when you ask them for blond hair, I think they only applied me hydrogen peroxide or vegetable dye, very expensive, just wasted my money ... Right now I come from another aesthetic and they have achieved what I wanted, what I asked for and for much less money, ULTA has quality but they dont have highly trained staff in the beauty salon, they are still afraid of making a blond...Although I know they dont care, I promise not to return, also because they never sent my points to my account, not even the payment receipt.

Always has exactly what Im looking for with the best prices

I love this ulta they usually have everything in stock unless its a super sought after item, it may be out of stock, but they offer ship to home for free or store as well! The staff is kind and the store is clean!

I loved the service jose gave us ☺ he really help me a lot

I like this Ulta, and I prefer coming here over Sephora.

Lovely store with everything imaginable for beauty care.Girl showed me all the things I requested.I will be back.

Ive only had nothing but good visits to this store. The staff is very knowledgable, welcoming, and friendly!

Very easy and clean store. Pretty decent prices as well.

I love Ulta they are very friendly and helpful all the staff are nice

Lots of products at various prices which I loved, but not much floor help and customer service was super slow.

Love the service from the male worker, but the girl who does eyebrows always never wants to take my mom but she takes like 3 ladies....

My teenage granddaughters favorite place, so we always go to buy gift cards or items they want for birthdays or Christmas.

Ulta is the place i come to relax. Sounds funny but true. I love to go get what i need but also browse for new and different things i dont have. Unfortunately the 4 stars was for the time a cashier gave me the worst attitude when i asked her about lipsticks that i purchased that had a sale sticker price of $3 in front of the lipstick. The cashier was speaking over me when i told her about it coming up regular price. She then said well ill do it this time. I didnt argure but maybe they should take off the sale price off the floor if they dont want to give it at discount i didnt need the lipstick that bad

Not helpful, i felt rushed, i had come in to find a nice buildable foundation with full coverage, and the lady just threw the first product on my face ( oxygen wow- benefit) and told me itll work, NO IT DOES NOT, not for full coverage or buildable, im actually guna call for a refund when they open

Favorite makeup store good prices amazing makeup

The salon was fabulous! Very happy the results. 😁

Kendra did a great job on my cut and color.

Wife found moisturizing cream she wanted

Very friendly staff in sales and at the salon. Pay attention to fliers as ales are often and this makes some of the more mid range to high end items affordable on a budget.

Very nice ladies & very helpful.

Super creepy security guard kept following me around ... I think he was high. The rest of the staff was okay, not very attentive.

Very courteous staff. Friendly & helpful.

Great customer help from everyone.

Its always good customer service.

Customer service is excellent!

Always friendly and helpful. Pleasant shopping experience!

I love going there the only problem is that some the workers like to follow u around and if they thought that I was going to steal anything then they should just tell me not to go to there store because I dont like when Im dhoppong and there always a worker right by my side

Ulta Beauty always has great deals on makeup.

Good products and services.

The girl at the Benifit eyebrow bar named Lily is freaking awesome

Service is not the best, but its alright. Employees are friendly.

I feel violated & it’s very unprofessional security Was on my sister & her friends and & they were minors its inappropriate for a grown man to be around minors & having inappropriate conversations with the minors

Friendly kind and beautiful staff

Love

Clean store. nice customer service expensive

Pricey, helpful employees

Great customer service.

Very helpful staff

My fav place

Friendly staff and TONS TONS TONS of products !!!

The best

The candy store

Very expensive...

Love it

To expensive

Quick

Good

Love it