Over the last three oil change services, after a week afterwards, I end up having random issues on my car. They claimed my brakes were still good, but in reality, they were shot, down to metal on metal. The last two times, I end up having battery issues, from random stutters, to my car refusing to start. A tech from my road side service told me that the battery was good and after that, and a simple bolt tighten, everything was good. The recent trip, resulting in the same issue. I dont know if they drain my battery down or what, but three strikes and Im not coming back.

I drove from Southern California to get my Ranger. There was no hidden fees or anything. The process was faster than carmax.Everyone was super nice and extremely easy to talk to. Irene was so awesome and helpful.Don’t listen to all the recent bad reviews. This place is great.

I recently bought a brand new Ford ranger and was told about free oil changes for life at Heritage Ford . I found out their service department is very unprofessional about giving you detailed information when you bring your Vehicle . I had called in asked about making an appointment and the gentleman told me the next one available is five days out, I then asked him how long will it take and he said a couple hours, I said I really didn’t wanna wait around for that long he said bring the vehicle in at 7 AM in the morning will get you in and get you out in one hour, So I did that two hours later I asked about the vehicle and had even touched, I just said forget it and took my Ranger and left . The service guy should’ve told me when I went up to his desk that it was gonna be 3 to 4 hours just to get my oil changed.I truly at this point wished I never bought a Ford ranger from Heritage Ford and next time I will go out of town to buy my vehicle .

Heritage Ford services all our vehicles. If you need service Omar J. In the Service Department is the guy you need to see. He is quick and thorough and great customer service.

Be very careful buying a car here. Especially with Franklin. He has no problem false advertising to his customers. As well as we bought a car for $17,000 we put $10,000 down. He gave me an interest rate of 6.99% when my credit score it over 850. Shortly after I spoke to the bank. They were confused and shocked on why we had such a high interest rate. Out the door after everything Franklin charged us $28,000 for a used car. The car isn’t even worth that much new. Be very careful with these people. The dealer is going to be under investigation. My grandmother doesn’t read or speak barely any English. She’s Hispanic. Franklin took advantage of my grandmother and gave her an application in English. More than half of what he said was not on the contract. Be cautious!!!

We recently purchased a brand new 2020 Ford F250 diesel 4x4 from Heritage Ford in Modesto. One of their selling points was free lifetime oil changes. Today, with an appointment, we took the truck in for its service. When the truck was brought around and returned to me, I noticed heavy grease on the front bumper, grease was smeared on the inside of the drivers door panel, and also grease on the headliner. When brought up to the service manager, he said that he was sorry, and that he would talk to the man that performed the service. They did make a half effort to try and clean it up, but I still have quite a bit of time in scrubbing to get it back to new condition. I cant believe that a company that is supposed to be reputable, would have such incompetent individuals working on customer owned vehicles. I have a call into the general manager, and at this point havent heard back from him/her. I am very disappointed. Jason Hicks

This is my fam here, been buying Fords from them for 20 years now. Get all my major service work done here for my daughters mustang, F450, Explorer, F150, and recently (for this review) a 2021 Bronco First Edition. I will always come back to these guys, cant recommend a better Ford dealership than these guys, even in todays market, they will take care of you. Thanks to Dona and Fred, and the rest of you at HFoM!

Be careful when purchasing parts here. They charge 15% more than other dealerships. If you do not want to be overcharged, avoid this place.

If anyone is getting oil changes here at this location becareful, they overfilled my 2016 gt mustang and now has a valve leak. They wont own up to it and they want me to pay for the mistake they did. Bad service, will never buy anything from this location again!Overflowing engine oil can cause various seals and gaskets to fail as the excess oil is forced out of the engine. As seals and gaskets fail, the vehicle will develop oil leaks, which can leave unsightly stains on a driveway as well as produce low oil levels in the engine, causing further damage.

Heritage Ford in Modesto is easily one of the worst car dealerships I have ever visited. There was nobody in the lobby any of the three times I walked in. I had to walk around for several minutes and eventually call them on the phone to be greeted. They advertise competitive prices which come up when you search for inventory through Ford.com. This makes this dealership seem like a good option, but it is false advertising. I drove over two hours to get to Heritage Ford and once I was there I realized that every vehicle on the lot had between $3,000 - $10,000 of markup OVER MSRP. These adjusted prices were written on the window stickers in a sharpie and were noted as market price. I eventually was told by the sales rep that Heritage has been doing this for a couple of months now.Dont believe what they try to tell you, there are plenty of other Ford dealers that are not charging this ridiculous markup even with the current supply chain issues (review written during July 2021).The only thing that was not a complete disaster at Heritage was their salesperson Juan who did a commendable job of showing me multiple vehicles and making suggestions. Adding insult to injury, I was offered roughly 35% less than book value if I wanted to trade-in my car. When I let them know that I was expecting a number closer to the middle of the book value recommendations I was told that the sales manager laughed at my suggestion.Furthermore, Heritage Ford was unwilling to come down to MSRP or to drop the price to anywhere near MSRP on the vehicle I wanted to buy. Avoid this dealership like the plague. There are a ton of better dealers out there and you dont even have to drive that far to better spend your money elsewhere. I found what I was looking for at another Ford dealer where I was treated with respect and professionalism that were sorely missing at Heritage. The bait and switch pricing at Heritage Ford is dishonest and sleazy.

Inexperienced, unknowledgeable service staff. With over priced pricing that makes you wanna slap your mother in law up side her head🤭. Two thumbs way down👎👎

Had my car towed to this place after speaking to a service tech. No call after 3 business days. Called them and they had no idea my car was there. At there lot for 5 days with key still in ignition. Highly upset.

Took my Edge in DC or oil change and tire rotation.. couldnt do rotation due to swollen lug nuts. They basically said take it somewhere else. I ordered one piece lug nuts and will be taking to my own mechanic.

Thank you so much to Irene and Johnson for being such great people to us, for making our 2021 Ford Explorer SP purchase so easy! Thank you everyone at Heritage Ford for being so kind to my family and I.

Great dealership. Friendly professional and knowledgeable staff.

Terrible service department. Nanny the Manager doesn’t care, the schedulers are rude. I’ve bought two cars from Heritage Ford I will not by another. I would suggest to everyone to go the Turlock direction to the ford dealer there. I didn’t by a car there but they made me feel like I was a long time customer.

I have had many positive experiences with Heritage Ford in the past, however I purchased a 2018 F 250 in February 2018 all positive until I had a service warranty issue March or April of 2020 my main battery cable had an issue which caused a battery problem and the main cable plus both batteries needed to be replaced (diesel) I had the truck towed to Ford on a Sunday. Monday I received a phone call regarding the issues, I was told that both batteries needed to be replaced and the main cable would be replaced, great all covered under warranty. Two days later my truck was ready I went to pick it up and I was advised the main battery cable was on order and both batteries had been replaced but to get the vehicle running the service department installed a temporary battery cable end. Fast forward 30 days I called the service department for a update and I was advised again no word on the cable. I called another dealer in California in August 2020 they said they could get the cable I passed the information to the service manger and nothing ever became of it. I was in California in February 2021 stopped in to have a oil change and asked about the cable again, Same story not in. At this time I advised Heritage thatI had retired and as of Dec 2020 I now live in Idaho. Two days ago almost 16 months later I received a call that the part was finally in and they wanted me to set an appointment to bring in my truck. I reminded the service tech I now live in Idaho so I asked to have the part shipped to the local Ford dealer where I live and to coordinate the install, as of today I was advised That the service tech could not make that happen, Why I asked I was advised that I would receive a call from the Manager next week let’s see if that really happens, Heritage Ford if you read this please contact me Russ Woerz you have my number.

Service dept is terrific - issue was addressed & is in the process of being taken care of.

Gonna be honest here... the service techs and advisors are great. Theyre pretty fast and accurate at what they do. That said, the female who often answers the phone in the service department seems to be having a bad day at all times. Numerous times my company has sent vehicles here for service and other items and she is quite short with not only me, but also my several employees I have sent there.Pretty sure if that happens again, Im going to be visiting in person to speak with the management.

I went there to try to see whats wrong with my car and a guy at the service desk tried to scare me away with the price of the diagnostic price. Not willing to help me and solve my problem. And just assuming that i cant afford it. So unprofessional and if i was a male, they would have treated me differently. I will NEVER come here ever again.

Great staff. They dont keep you waiting.

Somehow my review was deleted. This place has the worst customer service. WORST. multiple times we have not been called after an oil change was done. The worst was when we went for n oil change, didnt get a call, tried to call them and they said it wasnt ready. Next day, we call. Still isnt ready. FOR AN OIL CHANGE. Finally they say to come get it and they cant find our key. Management was frantic, tech were running around cursing. Extremely unprofessional. We ask them to give us a new key and they wanted us to pay for it! THEY lost the key!

They were greatly appreciated and did a great job

Excellent service and friendly staff. Service department was easy to drop of and pick up after repair. Will continue to service our vehicles there.

Best Ford dealership in the valley! Everyone from the owner to sales to service are awesome! Highly recommend!

I purchased a 2020 Ford Explorer at the heritage Ford dealer ship, the car is new but it came with a few problems. One of the main problems was a sound, and a white smoke that had already come with the Ford Explorer keep in mind it’s new. I went to the Ford heritage dealer ship twice to check about the sound, the first time I took it they lasted about 3 days to only tell me that there was nothing wrong with the vehicle. The second time I took it to my surprise they gave me my car back even more damaged then it already was, right below the ST symbol right at the back of my car. The car was not like this when I took it to the Heritage Ford dealership, when confronting them about this damage they did not take any responsibility whatsoever about the situation. I’m very frustrated as you can see about this because the car is new and I’ve taken excellent care of it too, only to come to the surprise of it coming with the issues mentioned and the damages added once I took it to the heritage Ford dealership. If there were an option too place 0 stars I would, I’ve purchased 2 cars from this dealership and planned to buy more for my company, but with the treatment and the lack of integrity and responsibility I’ll never come to this dealership to ever purchase a vehicle ever again. As a warning to any person who brings there car to the Heritage Ford dealership please take a whole video of your car before giving it to this dealership.

Hello people...just got my car back and thanks for the service and hospitality and for the great job.....very professional and my visit was great and positive experience with all the staff.... thanks Gary for everything....10/10...great job everyone!!!! sincerely Johnny alvara

Well my experience was really bad. I was trying to order,,, a fan resistor,,, for my mustang. The guy,, who was customer service for parts,,, told me,, I needed the part number,,, than asked me for the Vin number,,, even with the Vin number,, he was no help at all. I added up ordering the part online. Since ford modesto,, parts department was no help at all.

Good customer service but a not very well at up location

Good service Good people

If you want to buy a car from Heritage, you’d better drive quickly and they may not bother to respond to any complaints. 4 weeks ago helping my 18 yo buy his car. We looked at a car on Saturday and wanted to have it inspected. They told us up front they could not hold the car so we paid $268 for an expedited inspection on Monday. It revealed a couple items but my son was told the person who could make the call in whether the dealer would do the repairs was out until Wednesday. My son spoke to Dona on Wednesday who said the dealer was satisfied with the car and would not make the repairs. My office is 120 miles from the dealer so he said we would be there at 5 to buy the car as is at the asking price. Dona said fine the car would be cleaned and ready to go.She called an hour later and said they sold the car to someone else. Right out from under us. When I spoke to her she said more or less too bad and “I didn’t have any paperwork” on the car. Mind you I would have gladly signed all the paperwork electronically if asked to do so.I asked for and received the GM’s email. I wrote to him and got no response after a week. Dona had said sometimes his email is difficult and she offered to print it out and leave it on his desk. So after a week I sent her a copy. No response.After another week I wrote to the owner. Two more weeks have gone by with no response. Needless to say I’m less than impressed with Heritage’s customer service.

Went here to get new tires and an oil change for my boyfriends 2016 F150. Was told it will take 4 hours, which seemed long. After 5 hours we called to check on the vehicle and they said they would return our call after talking to the tech. 30 minutes later we had yet to receive a call back so we headed there. On arrival the truck still had the old tires on it. It was a frustrating experience since we had plans to leave that day for 3 days and this was holding us up. Thankfully they were willing to keep the truck and when we arrived 3 days later the work was finished.The heritage ford body shop is amazing though!

Always good service.Omar is great. Thank you Omar.

Friendly Staff 😀

Order a mavericks for my wife.

No review necessary, the place speaks for itself. They like to overcharge and their service is terrible. Especially if you are a woman. I will never do business there sgain

I liked how they do business. Pleasant atmosphere, good communication, and we got a good deal.

Wonderful employees and always helpful

They took my SUV right in I had an appointment . No waiting and it only took a little over an hour and they were done.

Horrible service perfect credit score on me like flies and when I want to return the new vehicle I purchased they want to leave me waiting in the lobby for over 1 hour with no questions answered and the run around i specifically asked for a recreational towing vehicle and was lied to that is cause for termination of contract please contact me asap fordFORD DID WHAT WAS RIGHT BOTH PARTIES WERE WRONG AND THE ERROR WAS CORRECTED MUCH APPRECIATED THANKYOU FORD

Glenn’s from service is the worse service/booking agent I have ever come across. I will definitely tell everyone to not use this facility in the future unless it’s warranty work. I would terminate her employment without barring an eyelash. Absolutely vile lady.

Great friendly service and quick turnaround. On last service check they notice a small oil leak. Said they would need the car for a couple of days, ended up being ready the next day. It was under warranty so no charge. They also did their free oil change, and made sure tire pressure was good. Omar and Jesse were friendly and helpful and I got a call right away when my car was finished. Ive always had good service here, and will continue to bring my car here, from the Bay Area, to get service done. Done right, frienly staff.

My go-to place when purchasing then servicing my vehicles....wouldve given it 5 stars but everytime I call to schedule the lady who answers seems to always be in a bad mood and has little peoples skills. She should be glad she has a job!!

For me customer service in the parts department is awesome !!! 🤗😁 As for the service department I personally think their customer service attitude is the worst !!! 🤔☹️ This was not my first time dealing with Heritage Ford service department with negative results !!! Keeping it real yall 🤗

We bought a 2013 F150 brand new from Heritage. We were bringing it there for the oil changes, but after a few appointments and dealing with the rude and unprofessional service staff (Omar and another guy) We chose to take the vehicle somewhere else and pay for it. That’s how bad they were. The one time I tried to take the vehicle for warranty work because the rear defrost went out (a couple of years into owning the vehicle) I was told it was a faulty sensor and that because it was inside the glass, it would not be covered under the 3000 plus dollar extended warranty I paid for. I understand why they don’t cover glass, because they can’t replace every damaged or broken windshield that comes in, but it was the sensor in the glass that was faulty. I even had the shifter go out last year that was still under warranty, but I decided that it wasn’t worth dealing with their staff and took it to another Ford dealer for repairs. Fast forward to Nov 2nd 2020, we had a pump or something to do with the fan motor go out. My wife convinced me to take it to Heritage for repairs and give them another chance since my extended warranty is still in effect. The service rep, Rocky is very polite and professional, it looks like they may have finally weeded out the “bad actors” in the service dept. Vehicle was taken in on Monday Nov 2nd and I was told it should be ready by the end of the week. I didn’t hear anything from them, so I checked in with them on the following Monday the 9th, seven days later and was told there would be a delay in getting the part. I’m thinking “ I’ll be patient, at least the rep is polite. At this point, I also asked if a loner was available as my wife drives the vehicle to work daily. The answer was no. Ok, fast forward to yesterday 11-11-20. I called around 4:30 pm to check on the status. Service rep says hang on, I’ll check with the tech working on it. he calls me back and says the tech left for the day, but it may be ready, he will call me tomorrow. This morning, 11-12-20 The service rep calls and informs me that there is one or two more parts that are delayed and my truck will not be ready until next week. Are these parts on a slow boat from China? Again, I ask if they have a loaner my wife could use to drive to work, since we are delayed another week. The answer is “ I don’t think so, your warranty is expired?” I informed him that it is not expired until the 15th of this month and he says, “oh yeah, that’s right.” Again, as a courtesy, I ask him the check on the loaner option for us, haven’t heard back. So here we are and it looks like we will be without our vehicle for over two weeks for a fairly minor repair for a staff of professionals. A blown motor should take less time to fix! Why are they not reaching out to other dealerships for the needed parts to expedite this situation? Anyway, I don’t want to spend over 3000 dollars on a repair that is under warranty by taking it somewhere else, so I guess I’ll just take it in the shorts and wait till the vehicle is ready and just cut my losses.

They do good work here but twice when I took my truck there, I had to call back after 2 and then 3 weeks just to check on progress. Simole fixes too

Service staff is always friendly and addresses any concerns we have with our vehicle. Price for service and tires are in line with other independent service providers so we just stay with Ford!

Very nice people

Great works and people

Went this past weekend to check out an Explorer with my family. After having a relatively unenthusiastic salesman help us out (the guy was pretty much falling asleep on the test drive) we went inside to see what the numbers would look like on this car for a lease. After declining the first offer, they brought in the sales manager. He gets very aggressive with his sales and lowers it a few times to which we politely say No. After a few offers we decide to leave to go check out what other cars in the same segment might interest us (since that’s what a good car buyer SHOULD do) so we tell him well think about the price and get back to him. So now we’re leaving and right when we get to our cars ( we came in separate vehicles) the sales manager gives us on final offer to which we, once again, say we’ll think about it. Which we totally were by the way since it was a genuinely good offer.However.. upon leaving in our cars I noticed he was muttering something to his fellow salesmen on the lot as we drove off. I don’t know if he noticed it but I had my windows down in my car while my brother had his windows rolled up. I’m guessing he didn’t think I’d hear it BUT I’m 95% sure this guy called us “***holes” because we left. So yeah after that I’m definitely never gonna buy a car from these guys. And it’s a shame too because we’ve had good experiences in the past. This was definitely not one of them and completely unprofessional and lazy from start to finish

Had a recall they took care of it fast

I still cant believe I bought a car but I did. Thanks Heritage I love the car.

Came in for an oil change. They didnt call me when it was ready and we had to wait until the next day to get it. During this time they lost the key. We spent hours the next day with mechanics and managers running around yelling at each other to find it. Extremely unprofessional all around. We had to get the car re-keyed and when we asked for a 2nd key to replace our second key(which is currently out of state) - they refused and wanted to charge us $125. They LOST the key and by re-keying it, makes the second key useless. We have had iffy service here every time we come in, but this tops them all. We have been without a car for almost 24 hours and unable to go to work because if their incompetence. Their customer service is severely lacking.

Got an oil change here. My car felt like a million bucks afterward. I dont know what they did but my car runs much smoother. Thank you heritage ford.

Very good

Very kind and not stressful

THE BEST!! Oscar and Franklin were awesome and very helpful!! I stopped by due to me seeing a Honda that I was interested in!! Did a credit application & from there Franklin made it happen!! Im in love with my new car!! I highly reccomend this dealership, they work with you, they are not pushy at all, they are Very patient! All in All, I loved my experience with this dealership. THANKS GUYS!!

I really like that place Ive got nice people and everything else! I have to say that Luis Rodriguez was very helpful he knew what he was talking about and answered all my questions I had asked! If anybody ever asked me about a place to go buy a car I would send them there to Heritage Ford 2100 Sisk Road Modesto California. I bought myself a 2019 Ford Fiesta SE and Im very happy with it! Great prices friendly people.

Best place . Excellent attention they offer 100 options to buy a car or trucks. 100 recomended

Absolutely horrible experience! Definitely rude and if you plan on leaving your car there know that they will not call to update you on the status of your car and mine ended up being there for 5 days!!! Its also hard to have any one call you back. I am currently waiting for a call from management as there was more to my experience. I do not recommend this dealership, at all!

Ive always driven Fords and love the brand. Heritage has an excellent service and parts department. Theyve ordered mats for me and were very helpful in helping me get what I needed. The price was excellent and I got it in only a couple days. Would highly recommend.

On Saturday October 21 we met Rocky. He is an amazing guy, we went in and he showed us all their inventory starting from the used that we wanted to see and then went over to the new trucks. He explained everything step by step and was extremely professional, courteous, and very helpful answering all of our questions. We decided to buy the 2107 model after all the information we got from him and everything went really smooth. Will definitely be back to buy my cars here. My family and I appreciate everything he did hope his Boss Reads this review you have a wonderful employee.

Pretty bad experience, came in to look at a 2020 Mustang GT and assistant sales manager Graham Wariso would not work with me on the price. Just a few days ago there was a heritage discount which he said was no longer on the table because “they needed to make money” but I thought Ford was looking out for Americans during this crisis? Apparently Heritage Ford cares more about money than they do their customers. I was ready to sign on the dot for the right deal but Graham didn’t want to make it. And no test drives? They “don’t want to add miles to their new cars” they didn’t mention COVID in the reasoning at all. I’m not sure if they thought I was too young to buy a car but I was treated unprofessionally and I do not recommend this dealership to anyone.

Thank you Heritage Ford for the assistance in choosing my first new car. I had a great time looking at the various models available. Armando, thanks for your help with everything from all the little questions to just showing us the various colors of the car I liked. We are a Ford family and have enjoyed purchasing three cars from this dealership. Great service and great prices!

The staff and service here is pretty darn awesome! My car kept stalling in me, it would occur randomly, well planets were aligned this morning because it stalled 4 times while he watched it, Jesse got my car in and his awesome team fixed my car and sent me on my way within 4 hours.

I went in for my usual oil change (free oil changes for the life of my vehicle- How great is that?). Over the weekend I tried to change my air filter but I couldnt get the sensor off. They offered to change it out for me for free. Theyre always kind and helpful. I trust them.

Heritage Ford great place great people!

Rude, made appointment and was not honored. Told it will take 2 hours for an oil chg.😔Update: Went somewhere else. Thank you, anyway.

I had a problem with my Ford...its older..could not find parts..looked online...tried everything..OMAR JIMENEZ really did good for me..he got the job done at a price less then estimated..He has a great personality..very understanding..called when he said he would and the work done was amazing..THANKS TO HIM AND HIS CREW ...OMAR JIMENEZ, YOU ARE AWESOME..KEEP UP THE GREAT WORK..WILL SPREAD THE GOOD WORD..PROMISE..Ron...

Its good..but as usual service dept for repairs and work pricey

I had a great experience. Carlos was helpful. He wasnt pushy & found me the car I wanted. The whole process was quick & easy. Got a good deal, no interest, easy trade in & within the hour I had the car of my dreams!

Like some others bought 2 cars from so far so good been almost years now

Im so excited about my car purchase at Heritage Ford! Johnson and his team mate were so supportive I couldnt ask for more. Ive been sick off and on last year Johnson and Dona called checking on me and continued reaching out I knew if and when I purchased a car it would be with Heritage because of them.Thank you and God Bless you for your good work.SincerelyVeronna

They do great work on my car. They do a good service by fixing what you need always with safety in mind. Full disclosure with whats next to be done. They have a shuttle which take you home if waite is to long. Pick you up when all is done.

Not good had my truck for almost 2 months still not fixed

Brought our car here for a 3rd party warranty repair. The staff was really helpful and work was well done. There was a delay in getting the car back but I dont think the staff was at fault.

Amazing service department! I have had a number of issues with my AC and Omar Ramirez, the Service Manager, did everything in his power to ensure it got fixed. I have only had one issue with Heritage Ford, and Omar went above and beyond to fix the issue. Great customer service!

Its ridiculous that, with the purchase of our Mustang which included free oil changes for life, the service department is consistently unable to fit us in, on various days/times, for the walk-in oil change for the past three YEARS. Worse, scheduled oil change appointments are at least 1 month out. This doesnt even begin to explain how theyve broken wheel locks or failed to diagnose a low battery (what we brought the car in to have checked) only to have it die completely the next day. Not impressed with the service department AT ALL.

I had scheduled my car for an oil change a week and a half prior by phone. Usually the day before they call to confirm, they didnt. I took my car anyway explaining to them that I had an appointment made, told them the date and time. They said they couldnt see me in the system. They asked me if someone emailed me or called me to confirm, but no one did. They told me the next available appointment was not for 8 more days, so basically its going to take 20 days for an oil change even though I had an appointment. They tried to tell me that sometimes people make appointments at different dealerships and could cause a mix up..........Ive been coming to the same dealership down the street from my home ever since I bought my car from there almost 3 years ago now. I think I know well enough on who I speak with and where. I never had a problem making appointments before until now, usually theyre really on it and would take me in anyway, but they were too booked for the day. Basically they screwed up. I understand that mistakes happen, however; apparently nothing can be done except to just push me back 8 more days when I had an appointment made. This experience was unprofessional service, frustrating and very disappointing.

Ill never forget working on this property ( 1998) for the car rental agency. The Ford service techs were very pretentious and I was accused of banging a mechanics girlfriend. It went all the way to having a meeting with the general manager my manager and the other mechanic.Long story short I drilled that mechanics woman good. Then I went into the Marines

I have been shopping for my new truck for several months. Heritages customer service stood out from all other dealers I had visited. From the first contact via email to wrapping up the paperwork, everyone was friendly and helpful. Our salesman Rocky Gouker was patient and thorough with my many many questions and accessory selections. Its great to see that customer service is still alive and well. Great experience!

Great people

Amazing customer service great prices I am from the Bay area I visited for dealerships before I came to heritage forward Modesto I drove from the Bay area over an hour to go to Modesto specifically because of their customer service and their pricing thank you again for all your guys hard work at heritage

Bought two cars from Heritage Ford and I couldnt be happier with their customer service. Had a few issues such as losing my keys after first service but they provided a car until they programmed a new key. Upon buying my truck, I do wish the sales team were a little more educated on the vehicles. I felt as if I knew a little more then about the vehicles than the sales man who sold me my truck. There was a lot of Ill have to check or Ill have to get back to you from the salesman.

The experience was great. Five stars. I love the car. Smooth ride, more room. I was very happy with the deal, and I am very glad I went forward with it. Oscar and Freddie were great and went above and beyond to assure my happiness. Gary in Finance is one of the best people I have ever worked with. I cannot say enough good things about Heritage Ford. I have already told several people and I hope you generate more business. Thank you.Sincerely;Sal Balzano

Ive been in the automotive business for over 16 years and i have to say that when I want to buy a car for myself, I want it to run smoothly - just like I would do for my own clients. The guys at Heritage Ford simply GET IT. They understand that the client comes first and if you treat your customers right they will be loyal to you. This was my first Ford product since 1985 and the reason I bought it was Heritage Ford. The service was simply perfect.

Let me just say that my heart was set on a Mazda... but I drove off with a Ford and got more than just a vehicle. Little did I know the inquiry I made online during my lunch would turn into me driving off the lot with 2019 car keys in my hand the same day! Life time oil changes and the warranties were the BEST part of the deal! I was in shock about how smoothly it went. Im the type that cant be sold--- You have to listen to me and be patient while explaining things or I wont budge! They asked me what I was looking for and delivered within my budget, and then some. Over the phone I spoke with a manager named Donna that said shed take care of me. When I came in she put me in good hands with a man named Johnson that took care of me from start to finish. Thank goodness for them truly taking care of me!! Thank you Donna and Johnson!! The lady in the office that went through the signing of my paperwork, thank you too! No more Lyft and Ubers for me unless Im out of town or out for happy hour. Choose them, they dont disappoint!!

The sales reps are great but the service department really lags on your vehicle. I took my fusion in at 10:am and on a Saturday when there was only one car ahead of me and my car wasnt finished until 12:31pm I only had a oil change done. If they would try to at least get you in and out on time this could be a good location.

I wish all dealerships were this good! I went in looking for a Mustang and was greeted kindly and not intrusively by Leo. He was very nice, patient, professional and informative.Leo went well out of his way to help me decide on which vehicle I wanted most and kept me updated and informed of everything I needed to know. Big kudos to Leo!And although i was still deciding between the mustang and another car, the team at heritage ford really were a pleasure to work with. I had numbers ran while i was there and wasnt pressured at all to buy right then and there. I needed time to think and they were very understanding about it and didnt chase me out of the store trying to sell me the car. I really enjoyed working with everyone I dealt with there.I live about 30+ miles away, but would come back to this dealership should I chose to get a car by Ford.

Heritage Ford in Modesto, Ca. has a friendly, professional and very honest Service and Parts Dept. I have been bringing my Ford products here since 2000. Ive never had a complaint. As a bonus you can now enjoy your favorite caffeine beverage from their new mini Starbucks style brewer. My many thanks to the crew at Heritage Ford.

Same experience I always have. Awesome on all levels!

My spouse and I decided it was time to upgrade our vehicle for our growing family. We went to three different dealerships in Modesto and found that not only did Heritage Ford have the best vehicles for our needs, but the most friendly and informed staff as well! There wasnt a question that our guy, Leo, couldnt answer for us! He was not only knowledgeable, but very attentive as well. He encouraged us to test drive different vehicles and actively searched for other cars at Heritage Ford (and elsewhere) that fit our specifications. By the end of our visit we knew that we wouldnt be leaving without a brand new Ford Explorer! Thank you to Leo and to Heritage Ford, we love our new car!

Jerry Urban is the greatest sales person! Very personable and full of integrity. Their service writer, took care to mention the service needed as well as what I brought the car in for. Very prompt appointment with work being completed on time.

Horrible experience. Drove in at 5:30 pm and left at 5:35 pm. Associate about mid 50s bald gentleman walked and asked what I was doing. Didnt offer any options or service what so ever. I felt like a delinquent being stared down. Barely answered any questions on what I had for the mustangs i was looking for. Just kept his eyes on me. As a manager in retail myself, his poor sense of urgency to make the experience welcome was poor. he showed very little respect. I almost felt as if I was asking for permission to buy something off the lot rather than him selling me a car or asking the correct questions. Definitely wont be visiting again due to poor treatment from said associate. Disrespectful and completely unacceptable behavior.

Love Ford as a brand but would it do business here. They do not work with you at all. If you arent going to pay an unfair price, they will sit with you and convince you why you dont know what youre talking about.

I am very pleased with the service and also with the sales department. Leo Rivas, Oscar & Jesse (service) have done their utmost to provide the best possible service any customer would want. I not only am satisfied with the service, but the after communication of your sales rep Leo & Jesse.I recommend all my family and friends to you at Heritage Ford.Keep up your smiling faces and your wonderful attitude to your customers.Frank & Cindy Favaloro

Customer service is always attentive to my needs. Im always greeted with a smile. I have bought parts and had my cars serviced with out issues. My brother took his early 00 mustang and had an engine installed by the dealer. No issues after the engine installation its been a few years that it was done. I recommend this place.

Great place, great service. After going to several other Ford dealerships in Heritage helped us out with their customer service. They informed us of our warranty and saved us $5000. Will definitely continue to come here.

Heritage Ford Modesto is a great place to find a new or used car or truck. They have a very professional staff that is willing to work with your credit to get you the vehicle you want. The best part is they have oil changes for life on your Ford vehicle!!!! I liked the staff alot. I highly recommend this place. The lot is really clean and nicely organized as well.

My family and I always have a wonderful experience at the Heritage Ford location in Modesto. They are all very polite, respectful, and go above and beyond for their customers. We appreciate everyone there! THANK YOU!