Great service. We were in and out and got exactly what we went for

I hunted for diamond stud earrings for my wife for our anniversary at many stores for several weeks.. Dealt with the manager and she was most helpful. She found me the perfect pair with the 4 Cs I was looking for. She was understanding of what I was looking for and very courteous. Most of all, she was very professional and helpful with my purchase.I will always return to Kays for the quality service I received.

My daughter ordered a heart beat necklace and ring on May 3rd, as of yesterday June 26th I received the necklace but no ring. The clasp on the necklace is broken and I can’t get any one to answer the phone at the local office.

Great Customer Service. Friendly staff and willing to help anyone that comes in. They take the time to get to know you and what your needs or desires are. Whenever Ive encountered an issue, they took the time to try to solve the problem. I always feel valued when Im there.

Love this place! Always get a nice friendly SMILE even when Im just looking and wishing

Sent wedding ring in for cleaning, check prongs in setting and replace lost side diamond. My ring came back on time, and it was beautiful and immaculate. Service was great and personnel very helpful. My Father had his watch repaired here, and he received great service also.

Was in recently and bought some earrings. Hannah is who helped us and she was very nice and knowledgeable. We had a great experience.

I have purchased jewelry and had repairs from this location. The service was excellent. I would definitely recommend this location to anyone. Never had any problems!!

Bought my spouse her engagement and ring. Very professional and knowledgeable regarding what I wanted. High quality ring set with beautiful diamond. Friend of mine in the jewerly business said I got a great buy.

A Big Thank You! I recently visited Kays Jewelers in Bel Air Mall, and after speaking with the Manager, decided to leave my grandmothers watch for repair. This is one of my grandmothers prize pieces of jewelry. I picked it up a few days ago, and it is working great! They cleaned it up, so nice. Grandmother is so pleased. Thank you so much.

High quality jewelry with reasonable prices. Friendly staff. Manager extremely helpful and patient.

One of the best salesman ever, he took his time with me, he showed me exactly what I wanted to see, & answered all my questions.

My engagement ring was supposed to be sent to Virginia by a week ago, in a 6 prong setting. They havent even started on it and its 2 weeks later. I wont see my boyfriend again till the wedding. They ordered a 5 prong setting in white gold instead of yellow gold. They promised us again itd be here by the 9th, we contacted them again and they said the repair shop still hasnt even gotten the part or promised to ship it. We just want the ring back. We dont even want the ring fixed by them. Kays is awful! Do not trust them!

I got the ring and it immediately had to be sent in for three weeks to be sized. It was sent back to me with one of the stones chipped, and then a different stone fell out of it a few weeks later. I took it in to have both stones replaced. It was gone for three weeks and was sent back to me with two stones chipped. They had to damage it out and give me a new one which was sent out for three weeks to be sized. I went to pick it up on the promise date and at first they told me they lost it, but then they said it hadnt even been shipped out from their store to be sized until the day after I was supposed to pick it up. Throughout all of this Debbie has been extremely rude when I go in to the store. This whole experience has been a nightmare and I will never shop with Kay again.

They sales rep was absolutely remarkable they make you feel like they have known forever and work with you with a smile even if you are undecided and take awhile to make your own choices they do not rush you or make you feel as though you are taking up their time and they work with you till you find that perfect ring that says we will lol thank you Kay Airport Blvd Bell Air Mall I love my Wedding set your staff is the best oh and it doesnt matter what your budget amount is you will leave there with what you came for and in your price range and very satisfied thanks again

Sami gives first class service

I sent my ring off to get sized. They said it would take 10 days and would be due back April 23. I called that morning and they proceed to tell me they do not get shipments on the weekends, but it should be here Monday. So I called again Monday morning and they told me the sizing company was running behind and it wouldnt be here until Wednesday!Now, Im due to leave out of town for 10 days and I will not have my engagement ring! I am very disappointed.

Great service! People are friendly. Ms. Peavey, thank you.

Found a citizen blue angels watch they wanted 700 for on Amazon for 386 way to high mark up on product

The sales rep was very polite and profesional

Kay Jewelers is the best😊👍

Great staff and quality jewelry

Nice and friendly staff.

Calling this Location during business hours is a waste of time, they wont answer!

Awesome no waiting

Great service

Excellent