I called early afternoon to verify the vehicle was at the lot. Brent advised me it was and I was wondering if we could talk about some quick estimates over the phone and he advised me that it would be better to bring in my trade in so they can look at it. I packed up my family made babysitter arrangements on short notice and drove to mobile from Pensacola. The dealership closes at 6pm we didnt arrive until almost 5pm. Brent did an amazing job. And we were able to take a test drive. When it came to the finance dept Danny was calm and courteous. After an hour of trying to figure out what finance options we had we came to an agreement. Brent explained the vehiclebefore I went home. Not even 24 hours of owning the vehicle I looked at the truck in my driveway and there is damage on my less than 100 mile truck on the bed behind the passenger side rear door. Im currently speaking to my salesman Brent about it but I know without a shadow of a doubt I did not hit or run anything over with my new vehicle. Brent informed me that the vehicle has good sound proofing and I couldve not heard the damage if I ran something over but the damage is so severe the paint is gone all the way to metal and no amount of sound proofing would stop that noise. All in all I feel that Brent is going to help and he is a great person and salesman to have at the dealership.

Outstanding customer service! Our sales representative was amazing along with the sales manager! Will definitely do business with them again for our next vehicle.

Took my truck to the collision center after an accident, this was an insurance claim. The on site estimator (Buddy) came across as very incompetent. I had to actually locate parts for my own vehicle due to him not being able to find them. I had to take it back multiple times for them to try and fix/diagnose the issue. Fast forward 7 months and my truck still has a terrible vibration from the rear end that was not there previous to the wreck. I was told by (Buddy) that he has done everything he was going to do to it and he wasnt going to do anything else and that it wasnt his problem and I need to take it to someone who could fix it.

Service and tone changed dramatically when you don’t purchase the more expensive car. On the other hand taking business elsewhere.

Absolutely the BEST experience in buying a car. Came here from across the Bay. They listen to what you want and make it happen. No hassle and just so easy to deal with. Shout out to my Salesman Sachin! Do yourself a favor and go here first!

Im very disappointed in the management of the service department. I still have an issue with my truck after 2 weeks in the shop and that was in July. No call from them about a fix or a time frame for repair and its Aug 17

Tiffany, was awesome in assisting us in a vehicle. She went above and beyond expectations. She even delivered the vehicle to us and a thank you card. Thank you…

Back in August 2020, I was looking for a new vehicle. I remember Brent being super helpful and explaining things like torque and turbo engines to me, when other dealers would have just given me a vague answer and not taken me seriously. It meant a lot, so when I realized I wasn’t happy with the vehicle I ended up purchasing, I came back to Mcconnell, and I have to say that everyone there is so thorough in their explanations of everything, I’ll definitely be using them when the time comes to make my next purchase

Excellent experience buying a vehicle at McConnell for my 3rd time. Made the process seamless. Ask for Brent Waldron. He knows the ins and outs of every vehicle. Not a pressure salesman. He gives you the best price he can do and then lets you make a choice. Always thorough on followup even after the purchase has been completed. You wont find better service or a better salesman then Brent at McConnell.

Great detailers. They did an excellent job on my car.

Great service team, friendly and professional

If you want to see incompetence in action this is the place for you. I talked to 3 different people about the same vehicle for 3 days. I drove 45 min to go see it. When I showed up the sales person walked me around the lot for several minutes looking for the vehicle. He couldn’t find it, went inside and asked someone where it was only to be told it was sold several days ago. Unreal and a waste of time.

Winston is the best, makes you feel at home and takes care of people!! All the crew is nice, considerate and do helpful!! ❤️

My wife and I had been to another dealership earlier in the day but couldnt make a deal with them so we road over to Mobile,Al. They were very nice and we didnt have to spend a lot of time with them and they made me a offer on my trade that I could live with . So now Im driving a 2021 GMC with the 3.0 Duramax and I love it gets the fuel mileage I was hoping for. So 👍👍👍thumbs up great experience ! Thanks again for the opportunity to work with them. If you need anything call and let Brent Waldron help you.

Awesome customer service!

Bought vehicle here. Sales woman awesome. However did feel a bit rushed. I really like my new Buick this far. Also shout out to Theresa and Aubrey for there help in speeding along the process of getting my tag at MCLC.

I took my car in for a catalytic converter error code. They kept my car 4 days Tyler told me there were no issues with the catalytic converter, he changed my spark plugs because he said they looked bad but there was no error code and he change my engine filter. Less than a month I’m back with the same catalytic converter error code and he lied and said he told me that there was an issue with it and I refused service, absolute lie. Now they want over $1200 more to fix the original problem that I brought it in for, He’s the top in sales because he makes unneeded repairs and the mechanics just reset the code on your car and change you over $700 for $150 repair if that. The service manager was no help, all he did was back his employee, his customer service was horrible and you couldn’t get a word in. Tyler changed all of the paperwork to back up his lies the manager is not going to get to the bottom of anything and I will never got back there again. The sales reviews are high but the service is subpar. Good luck

Everything went smoothly. This is the first time I have bought a truck from McConnell and wont be the last. Hunter Nunez did an amazing job. He answered my questions. Followed through with sending information in a timely manner. Did not badger me with high pressure sales tactics or underhanded behavior. He represented your establishment well as I expect my employees to do for my business.Matt in the closing/finance department also did a great job taking care of me and handled the sales/closing process in a professional and efficient manner.

Don’t buy from here! It took 3 months to get my paperwork to get a license plate for an out of state vehicle. Then they said they would reimburse me for the registration fees and did not!!!

Your sales staff was very professional and went out of there way to help, Brent our salesman took time to show all features on truck. Brent has also checked back with us after sale to see if he could help in any way. I would definitely buy again from MCA because the total time it took from start to finish was about 3 hours. Brent, the sales manager and the finance manager were all very helpful in closing this truck deal. First class service from start to finish!

Great experience, awesome people to deal with!!

Went in for my first service on a new vehicle purchased there. The needed service was an oil change and rotate and balance. The service department was very busy but still managed to get my vehicle turned around in about 45 minutes. I had to wait there, so I was pleased with the timing.

Peggy Obrien was wonderful to work with! This is the fourth vehicle that weve bought from McConnell.

My experience at McConnell Automotive started with Tom Davenport. I was web surfing looking for a great used SUV when I came across McConnells web site and spotted the perfect SUV for me. I called right away and talk to Tom and he is the nicest guy to talk to. He politely answered all my questions and set up an appointment with salesman Brent Waldron. It was very refreshing to talk with someone so positive and happy. Thank you Tom!!! We were coming from out of town and all I could do was hope they didnt sell it before we got there. Brent was great at keeping me informed about the status of the vehicle and when we arrived Brent was right there waiting to show us the SUV. He went over everything about the car in detail and was very pleasant to work with. I would recommend both these gentlemen to take care of all you car buying needs. I love my SUV and thank you both!!!

I brought my truck in for and oil change and assume that includes a lube. I also asked you to check an oil leak I noticed on the left front. I was told the source of the leak was a defective steering gear and intermediate shaft. Both were replaced and the total charge was close to $1800. I’ve driven the truck approximately 20 miles and noticed a new puddle of oil on my carport in the same place it was leaking before. Obviously the steering gear had nothing to do with the leak. I was highly suspect of that being the source of the leak because I had no issues with the steering and it had none of the symptoms I was told it should have. I also noticed that neither of the front tie rod ends were lubed. There is no sign of the grease fitting being wiped nor is there any sign of fresh grease around the boot. To say I’m unhappy is an understatement! Not only did I not get what I paid for, I still have the same leak the $1700 in parts and labor were supposed to fix.

My car was fixed exactly right. Aaron was the tech and he knows what hes doing. Greg was my service advisor and was extremely friendly and kept me up to date on progress of car. Just a really professional experience all around.

Work was done in a timely manner. I was well informed on the process of my repair. Communication was great.

I couldn’t have asked for a better experience! Sachin Patel and Matthew Watkins were a pleasure to deal with!! Thanks to McConnell Automotive for making it a great experience!!

Respectful of time. Appointment went very smoothly. Health practices in place.

Worst auto dealership experience I have ever had in my life. Extremely unprofessional salesman and manager. Needless to say, I did not purchase a vehicle from them.

The sales person Keyana was great as well as the rest of the staff we worked with. They worked with us with what we had to spend. The car is great we love it. Happy to have done business with them. If we are ever in the market for a new car again we will definitely do business with them

Bought a used car and two days later its in the shop with major repair. Called them to see if their mechanic could take a look and work out a better price for a repair (literately drove for 2 days) and they said NO. I get it is a used car but they said it was completely checked out and in perfect condition.. I cant believe for one second they didnt know what was wrong. All my savings gone and I cant even drive this car. I dont recommend McConnell Automotive!

Great experience, great sales person (Peggy) and great way to treat customers. I didnt purchase due other factors but will when Im ready to buy the GMC brand. Thanks folks at McConnell Automotive.

Nice place to shop for new/used automobiles

Sachin was a great saleperson, he keep me informed about the sale of my new truck, He was extremely knowledgeable and was very pleasantat at all times.

Great pre owned selection

Please do no take your car to this shop they do not do good work and the manager and some of the employees in the office have very nasty attitudes. The manager even told me he dont even care to have my business and to never come back. Well he dont have to worry about that because with their unprofessional attitudes and horrible work I will not be back. I called to let his boss know about how I was treated and no one ever returned my phone call thats how much they care about their customers. My car was not cleaned completely after the job was done and they left paint on my grill. This place is not where you want to take your nice car. I have a new car that is only a month old and I am devastated by by experiences with this shop and the way I was treated. I felt helpless. The manager even started throwing things around like he was having a temper tampering. I cant believe my experience I had. He knows he can get away with it thats why he treats people so bad. Theres no accountability.

Awesome service!

Going to a dealership for automotive maintenance and repairs, you would expect to be treated with good customer service and knowledgeable representatives. The entire experience at McConnell was poor. I called to have my car scheduled for its 37,500 maintenance after seeing the prices on their website and confirming with the representative on the phone. Upon dropping the car off the staff was entirely understaffed and unhelpful. I reiterated my desired service to the staff again at that time. I was called the following day that my vehicle was ready but that only an oil change was done. When I asked about tire rotation And other portions of the maintenance package I was told that that was not included and was extra despite previous conversations to the contrary and that the car would have to be kept for longer. Overall not a big deal, but terrible communication and service in an industry that should be all about experience if they desire repeat business.

While we were on vacation nearby, my transmission starting acting funny on my GMC vehicle. We stopped at McConnel GMC and were greeted by Mr. Greg in the service department. We explained our situation and he stopped what he was doing to help us. After a tech drove our vehicle, we were told that we would need a new transmission. Mr. Greg was so kind and worked very hard to get us back in our vehicle by the end of our vacation so that we could safely make it back home. Everyone was so kind and helpful! We definitely recommend the service department at McConnel GMC!

Everyone (especially Bruce) was very friendly and helpful. i also want to thank Chad for driving me to and from work!

Very clean and friendly service.

McConnell is one of the best dealerships we have ever dealt with. Our salesperson, Peggy O’Brien has been one of the most helpful things McConnell has to offer. She is more than willing to look at numbers to see if it is even possible before wasting time. She is always fast to respond to any questions or concerns we have and have had the pleasure of doing business with her and McConnell. We will definitely be back when it’s time for another vehicle!

McConnell automotive is a great place to buy a car. This is the second time I have purchased an auto from them. Their service department is wonderful. They take care of their customers. My salesman Bruce Helbig did an excellent job of making my purchase easy and satisfactory. He worked very hard with us to get us the vehicle we wanted. My husband and I are both very happy with our purchase. We will definitely be a repeat customer.

Always a good experience at McConnell Automotive. The Body Shop is awesome!

My service advisor, Joe, is awesome! He goes above and beyond and I trust him completely. The dealership and service department is great also. Had a great experience when I purchased my Buick and service has been quick, easy and painless. Highly recommend!!

This was definitely the easiest car buying experience I have ever had. The salesman and financing dept handled all the negotiations to the best of our asking and we walked out with the vehicle we desired from the very beginning. No hassle, no price haggling, no time wasted. It felt wonderful to walk away from a car dealership satisfied and knowing that we got the best deal possible.

I would give them a 5 star rating for excellent customer service. They are number one when the entire staff willing to help you out any way possible. Present your make & model with vin# to the parts department to get the correct parts that needed. From service to detail department, they all should be recognized nationally.

The services person name Greg Bonn did an excellent job. I highly recommend McConnell service department. Greg was very professional he really took good care of my car thanks for everything .

I received my oil change without issue. The only issue I had was the transportation back from the work to GMC ( I dropped my car off at 1:00 PM). I was picked up at 5:02 PM and the store closes at 5:30. Once the shuttle arrived and I got in I was told at that time they had to pick another person. This is where things went sour. I should have never got in. I arrived at the dealer at about 6:00 PM. This is only a 11 minute trip from my work. I was not expecting the other person to be 30 min away from my work and the dealer. The reason I choose to use the shuttle was to minimize my time waiting but ended up most likely using more time shuttling then the oil change itself. During this time of Covid I do not recommend Mcconnell Automotive allowing multiple stops. I felt I had no say so in this event that occured. In hindsight I would have never taken the shuttle as the risk is not worth the time that should have been saved. I really hope I did not catch anything on the ride as the older women that got picked up did cough some during the trip.

I went straight in w/ a goal and they were able to please me w/ what I was asking for. I’m sways recommending people to this location. The customer service section is awesome as well. When all hope was lost on my old car they rescued me, lol! Thanks much, you guys rock! Keep up the good work!!!

I called and scheduled an appointment for Saturday morning @ 9:30 to have my oil and brake pads changed. I showed up at my appointed time and was told that it takes at least 4 hours to change the pads. He said there wasnt enough time to do so because the service department closes at 1:00. Had I been told that, I would have scheduled a time when they could both be done and not make two trips to your service center. I was prepared to pay at that time but when the gentleman gave me the cost of the brake services, and since they could not be done at the scheduled time, I checked other places. I found in two of the 3 places checked that it would be $175 per axle as opposed to $220 per axle with your service center. So I decided to go elsewhere to get my brakes done. I dont understand the difference in pricing other than youre a dealership and the other companies are tire companies. I love my vehicle, the oil change was fine and some of the people are very nice. But the fact that I couldnt get my brakes done was the disappointment.

This was my first visit and my first time to buy a vehicle by myself and I had a great experience at McConnell - Peggy OBrien was my salesperson. I cant say enough nice things about her - she was very nice, helpful, made me feel at ease and was very knowledgeable about the vehicle I wanted. I bought the vehicle that day and she set up all the features on my new vehicle and went out of her way to get it ready for me that day. Not only Peggy but everyone at the dealership was very nice and I felt like I had been there many times and it felt like home. Thanks for making this a special experience and I will certainly go back.

Ms. Peggy was honest, down to earth, and very informative. I was impressed with the simplicity and overall experience of the online deal. Buying a vehicle is a large purchase and you guys made it easy, I will definitely be back. Thanks!

I just purchased my 12th vehicle from McConnell Automotive. I am pleased with the deal as always! Gene Carney and Peggy McBride are both great. They go above and beyond for you! You can buy with confidence that you are getting the best deal around! As an old grandma, I am not always treated with respect because I am a mere woman, but never at McConnell! They treat you like you are the only person in the world buying a car! Love them and love my Envision!

We were welcomed without waiting and Peggy, our sales person was very knowledgeable about the vehicle we purchased. She took the time to explain all the features of the vehicle and assisted us in becoming with features and help us with the personal settings. I appreciated the follow-up from Peggy and assistance from Aubrey with our questions concerning the tag and registration. I would definitely recommend McConnell Automotive for purchasing a vehicle and especially would recommend Peggy as a sale associate.

The salesman Chris was terrible. Valued my brothers car at rough trade in he wouldnt negotiate after I pulled the NADA value up so we politely left. Chris called 15 minutes later telling my brother he would come up on the trade value but to leave me at home cause they dont play no games sorry sir but you do.

Bruce was amazing to work with. My wife and I enjoyed our time choosing and purchasing our vehicle. Bruce dropped off the vehicle to our house in the evening when he was already off work. Great experience.

What a great experience! Bruce Helbig, our sales person, was extremely knowledgeable, honest and most of all incredibly patient! He went above and beyond his call of duty to ensure that we were all taken care of. The whole entire process was very fast and efficient. Thanks so much!

Dalton DuPont and McConnell made buying our new car as easy as they could. Mr. DuPont was very knowledgeable and easy to work with. He wasnt pushy and never tried to sell me what I didnt want. I would highly recommend both, Mr. DuPont and McConnell to purchase your next vehicle!

Great folks. I was running late from work and they reopened the cashiers office so that I could retrieve my vehicle. Thanks

Tried to get oil change two days in a row. Made a appointment for the second day and still say I have to wait an hour and half. Plus the service associates take their time to check you in. They need to learn some customer care from Chris Myers GMC 😡 I will not return☹️

Went to McConnell looking for a car to lease. I couldnt say more great things about this dealership. They were easy to work with and hassle free. Peggy was very patient and easy available. I would recommend this to anyone looking for a car.

This was my first time purchasing a vehicle from McConnell Automotive and it was a very pleasant experience. Everyone, from my sales professional Peggy OBrien to Ken in Finance, went over and beyond to help me . They did their best to fulfill my needs with the purchase of the vehicle as well as explaining in detail the available options to me. They provided great service with no high pressure sales tactics. I would recommend McConnell Automotive to anyone who is in the market to purchase or trade.

Service department is awesome!!! Best GMC/ Buick service in the area hands down!!! Joe, Greg and Emily keep you in the loop and service department is fast, honest and affordable.

Superb customer satisfaction at its greatest. No long wait time. Everything was done on time and pricing of parts and labor was exactly what was quoted. Ill never take my car anywhere else. Thank you Tommy, Ronnie and Edward

Very friendly and knowledgeable sales people. This is the second time I have dealt with the people at McConnell Automotive and the experience was beyond my expectations. I would highly recommend this dealership to anyone!

It was a great. Peggy OBrien was a tremendous help as she picked the Encore for me. McConnell has great people working there. I wouldnt buy/lease a car from any other dealership...Thank you Peggy for everything you did.

Your salesman, Chris Hamberg, was extremely professional. He was able to communicate information about the vehicle I was interested in purchasing at that time. He exhibited a caring and polite personality. Thumbs up Chris.

My husband was in the market for an SUV to replace my 10-year-old Yukon. He called McConnell Automotive and Brian Gardner was extremely helpful and gave him a rundown of inventory, mentioning a specific Acadia that he believed fit the description of what I would like. That afternoon, we went to “look” at what Brian had mentioned. When we arrived, he had a new Acadia pulled to the front, keys in it, ready for a test drive. I was shocked when I saw the vehicle, because it was EXACTLY what I wanted to replace my Yukon, color, options, and all. We test drove it, and both Brian and another gentleman, Glen “Gump” McCown directed us out of the pouring rain where Glen went over all the options with me. Brian worked out a great deal with my husband, and I happily drove my new SUV home that night! The next day when I returned with our insurance information, Glen greeted me with the same friendly professional attitude and put me in a similar vehicle to drive for a few hours, while they “detailed” mine. That evening, Brian and Glen were waiting with my shiny, clean, ready to roll Acadia. Brian had everything for the final signing, and Glen went over each option in detail, specifically the hands free voice command center and its many controls. We left McConnell feeling very satisfied, knowledgeable, and extremely impressed with the incredible service we received throughout the process. If you are shopping for a vehicle, DO NOT hesitate to call McConnell Automotive and let Brian and Glen help you find one. You wont be sorry!

STAY AWAY FROM McCONNELL AUTOMOTIVE ! I purchased a used 2017 Honda Accord EX-L from them on December12, 2019. I saw the car online, called, and test drove the car. The used car salesman was Chris Hamber. I purchased the car with no financing and paid for a warranty. Paid in full. Over one month later, they still have not sent the title. I started calling after three weeks and left messages for Audrey Quick, title clerk, Julia Hatton the title manager, and Gene Stuckey, used car manager. NO ONE RETURNED VOICEMAILS OR MESSAGES CONCERNING THIS CAR. The receptionist always told me they were on the line or with another customer. I called Chris and told him I was driving the car back if the used car manager (Gene Stuckey) did not call me back. Stuckey called and said he would look into it but no one knew where the title was, probably because of the holiday season. A week later, no one again was returning messages or voicemails. I went to the Escambia County (FL.) Tax Collectors Office to see if the title and estimated taxes that had been collected by McConnel had been sent. They had not. The clerk at the tax collectors office called McConnell Automotive, and was told by the receptionist, oh, youre calling about THAT car, we don have the title. The tax clerk told me to be careful, that probably meant that there wasnt a clear title on the car. I had my wife call and ask for Gene Stuckey about a car purchase, when he answered, she asked him where the title was for the car. Unprepared for my wifes questions, he said he didnt know but would call her back. Three days later, he contacted my wife, and informed her that the car had been acquired from Mansteins auto auction in Orlando and there was a bank lien on the car that would have to be taken care of before a title could be issued. IN OTHER WORDS, McCONNELL AUTOMOTIVE SOLD ME A CAR THAT THEY DID NOT OWN !! Let me repeat, McCONNELL SOLD ME A CAR WITHOUT A CLEAR TITLE. THIS IS ILLEGAL BY LAW IN BOTH THE STATES OF ALABAMA AND FLORIDA. Said they would contact us when they get it. I have filed a report with the Alabama and Florida Department of Motor Vehicles. I have contacted an attorney. GO ANYWHERE ELSE BUT McCONNELL. Not a word from the general manager of the Dealership. They are liars and deceivers. No integrity with this dealership.

Our sales person was Peggy Obrien. She was beyond awesome! She listened to exactly what I wanted and delivered. She was never pushy or over bearing. We are very impressed with McConnell Automotive and Peggy and the financial person.

Courteous; Kept me up to date on the repairs; excellent body and paint work. Incredibly pleased

Very easy buying experience with Peggy OBrien and everyone else in the building for that matter. I drove from Gulfport MS to Mobile. It was worth the drive! Peggy was very knowledgable about the product and helped me find the perfect vehicle for my needs and wants. Financing was quick and painless. What a great experience.... Thank You!

I was told come to car lot even if. was raining theyd have some vehicles show me in my price range only find out they didnt there was only 1 close to it and dont like being lied to or tricked i never go back to that car lot again

Awesome

Couldnt ask for better customer service in a day and age when customer service has been lost in a lot of businesses. Big kudos to Joe and Emily in the service department!

Had a fantastic experience. No hassle salesman, Bruce was helpful from start to finish. Would definitely recommend!

Fast appointment schedule. Fast check in(with early arrival). Fast return. enough said!

Mitch and Bruce were wonderful. Within a few days, they located EXACTLY the Denali Yukon XL that I wanted and traveled to bring it back to Mobile. I also ordered all weather mats after my purchase and Bruce followed up to ensure I got the correct ones. The entire staff including the service/parts department was outstanding. We live in Daphne and I would recommend McConnell to anyone looking for a GMC. It is well worth the drive.

Service Department is unprofessional, and apparently not as skilled as those at Bay Chevrolet. McConnell (Charles Primm) refused to do a GM Service bulletin (regarding a large fuel leak) on my vehicle, said they didnt want to chance breaking something else on the vehicle while performing the work and being stuck paying for repairs not covered by the recall.. Bay Chevrolet did the job with no problem and were very courteous

The salesman was very helpful as well as other staff. They made purchasing my auto a very easy experience. Would highly recommend.

Routine oil and filter change, tire rotation and system check all completed in an hour while I waited in a comfortable lounge with refreshments available.

Typically I dread walking onto a dealership lot. This was not my experience at McConnell Automotive at all thanks to Chris Hamberg. After spending all day looking at the vehicle of my choice and walking away because of their unwillingness to work with me, I came to McConnell very frustrated. Chris was very pleasant from the beginning. No pressure. No games. He knew what I wanted and made it happen. Very straightforward and honest. After a test drive we struck a deal that I was very happy with. I was in and out in less than 30 minutes. THIS is how you get repeat customers; other salesman should take note.

Very good experience would recommend McConnell to anyone looking for a vehicle. All dealings was handled by phone, price what was as stated on the phone will no charges added when arrived at dealership, just needed to inspect, test drive vehicle, arrange loan and drive out. Sales person was very professional and answered all questions in the dealership and after at home.

I received excellent customer service from Ms. Peggy Obrien! She was very knowledgeable and conducted business in a very professional manner. I will recommend this car dealership to future, potential buyers.

The service manager, Charles Primm made my visit a pleasant one. However, I am not a fan of the message system to make an appointment. It definitely needs improvement because customers do not need to wait until 24 hours before receiving a return phone call to schedule a maintenance appointment for their vehicle. I would appreciate this service being enhanced to receive a phone call on the same day within 2 hours or less.

Service department was very polite and professional. I got my car back quick and clean.

Terry in sales was very attentive and not pushy at all. The folks in the service department are always very personable and helpful.

My Certified Used Acadia is a money pit.I cant even explain all the problems Ive had with it, spending probably close to $5000-7000 within the past two years. This doesnt include what Ive had to repair in 2015 adn 2016. I went to McConnell earlier this year and said find everything wrong with this truck and repair it; paid $3000 for everything. Then, the air conditioner didnt work again. Paid another $1100. Got the truck back and noticed that the fan was running for a good while after I turned the truck off, but didnt realize it wasnt supposed to. Im sure McConnell would have noticed this after they repaired the air conditioner,, so apparently this is what it is supposed to do. This was happening as soon as I picked the truck up. Then the truck starts messing up again, misfiring, and dragging when trying to start. Took the truck straight to McConnell. Now my battery needs to be replaced. I got to thinking maybe because of the fan running after I turn the motor off? Get the truck back, paid another $200 for the battery, and was told that I had a bubble somewhere that was causing the misfire. This was one of the same problems I paid $3000 previously to correct. However, at that time the problem was because I was overfilling the gas tank. Give me a break. McConnell Automotives serve department, to me, has a lot to be desired. If I was in the position, I would have rid this truck a long time ago. And please publish this remark, although I know these remarks dont usually make it the public eye, and I really dont expect a response for McConnell or GMC.

McConnell has been a Great Automotive Shop, they have serviced my vehicle since I bought it from their Dealership.

Dan was very helpful and did a fantastic job throughout the sales process. He went above and beyond even delivering my new vehicle (an hour and a half away) at 8:30 pm.

I purchased the Yukon, and I love it! The service was excellent, as was the staff who helped me, Greg & Baker.Thank you for the pleasant experience, we would definitely buy our next vehicle from McConnell!

During my first visit to the dealership, I was introduced to our salesman Mr. James Brown. I was originally interested in looking at used Yukon XL, but quickly realized I wasnt interested in that particular vehicle mostly due to color combination. James and I exchanged information and I asked him to show me some of the new Yukon XLs. I mentioned in passing that my wife would love this particular unit. We didnt really talk much about it at that time. I text him off and on for a week before calling him and telling him we were headed that way to talk serious. When we arrived he had the exact vehicle I mentioned my wife would want pulled up to the front door of the dealership and the keys ready for a test drive. He was never pushy, but remembered what we talked about and which one we were most interested in. The buying process was very laid back and not rushed. The sales manager Mr. Brian Gardner worked with us and Mr. James Brown to ensure we were happy with the vehicle and knew about all the features. It was a very enjoyable purchase experience and I would recommend McConnell Automotive and Mr. James Brown to anyone in the market for a new GMC vehicle. This was the second vehicle I had purchased at McConnell, the first being purchased in 2005.Sincerely,J. Phillips

Good job just slow

Gump in Truck sales is the most knowledgeable salesperson we have ever meet. Honest & up front with everything! This was our 2nd truck that we bought from him. Wouldnt use anyone else. McConnell doesnt jerk you around with pricing!!

McConnell automotive is the best place in Mobile to get the best sales and service I highly recommended them.

It was an absolute pleasure working with David and Brian, both were extremely helpful and patient with us through the process. Our experience with McConnell was far superior to what weve had at other local dealerships.

2015 GMC Yukon, 74000 miles, #7 lifter replaced, lifter replacement was covered under powertrain warranty, BARELY. Two days later, ough idle and rough acceleration. Would not honor warranty on previous work stating unrelated issue. Im less than 2000 miles outside of my mileage warranty. Dealership reached out to GM but manufacturer wouldnt assist dealership with repair to boot. Now alleging #6 fuel injector. Buyer beware. Poor quality. Better pay extra for a good warranty! I will never purchase another GM product.

This was a very pleasent experience. Everyone there went over and beyond to help us . They listen to what you want and do their best to fulfill your needs . They provide great service with no high pressure. We really like our 2018 Enclave Avenir, it is really quite and has a very smooth ride .