This is one of my favorite neighborhood stores I go. People are nice and the food are fresh! Until today, two employees ruined my day. One old black lady which is a cashier and the other one is younger which is helping packing food. I greeted both of them, no one answered and just ignored me. By leaving, I said thank you to the young lady, she didn’t even have an eye on me. It ‘s just ridiculous!! What’s wrong with them? Where is the customer service? I talked to the manger and she apologized. I hope store manger aware this and have a class for them!

I love this supermarket! Fresh fruit and veggies always! Friendly service as well! I get my fruits and vegetables from them to make my smoothies and juices! I would definitely recommend visiting this store for all your household needs!

I love shopping at H.E.B. the store is always clean and well stocked. I was having trouble finding a certain type of beer my husband likes. The young man was so polite and assisted me in finding what I need. I would recommend H.E.B. for all your needs.Bickham Family

It’s always been a pleasure shopping at my H-E-B Austin Parkway, wonderful staff.

Always a pleasure to buy from there Heb Always have the best products, cakes and service 😀

Kat is a horrible manager in customer service. Just spoke to her about my half cooked chicken that curbside gave me. She was very rude. Please teach her customer service. Cutting me off while talking isnt customer service. Saying I could get a refund isnt gonna help me with my dinner tonight. Which I picked up at 8:49. I shop here weekly and never had this problem. She couldve been more understanding.

Great grocery shopping. You always find high quality items and a wide variety of products at affordable prices. Top of the line customer service. Five stars every time.

I order my groceries weekly from HEB, theyre always delivered on time, with care. I thought I might have issue with the fact that Im not carefully selecting my item but their shoppers do an excellent job. I love HEB.

Great place for all grocery needs. Good deli and prepared foods section. A bit on the pricier side compared to Wal Mart, but you get what you pay for. Theres good stuff here!

Went to pick up seafood for our seafood boil. It was a great selection available. Very fresh and great price.

In and out today found what was needed no problem

Love HEB! Quality food at awesome prices. The store is always well stocked and the employees give great customer service

They gave me a hard time cashing one of my customers checks, I cash them here all the time and ever had an issue. Ask to speak to a manager and the Hispanic lady was already defensive and making me seem like I am in the wrong. Then the store manager (white guy) came and basically said we have the right to refuse and I asked why tho? And he said I don’t know but we can. I told him this is ridiculous because if I had came in here in my suit covering my tattoos like I always had I’m sure it wouldn’t be a problem like it’s never been. Refusing service I understand but not giving me a reason why is what frustrated me.

I have no complaints. This HEB is great. I mostly use curbside pickup and they always get EVERYTHING right or I’m notified if there are substitutes. But there’s never anything missing like when I shop at other stores, they forget to put items in my car. Never had that issue with this store. Also the associate at curbside and inside are always friendly. Love this HEB!

Best HEB in Texas. I love shopping here. Curbside is awesome!

I am really not happy with this HEB.I went in and ordered a special birthday cake 5 DAYS before my party RITA in bakery took my order mind you she was a little snappy in the beginning but I worked through it. she takes my order and I was picking the cake up FRIDAY July 2 @ 6 pm Fast forward to Friday@ 630 I go in and they cant find my cake anywhere no order no record of me even ordering a cake I am so angery because I had no cake for the party. I just walked out with so much anger with them and of course RITA was off I didnt get anything done just a sorry. Not happy with this HEB

Due to labor day weekend I needed to order 30 balloons to be filled and ribboned and all 3 times that I have gone I left with a great experience. Jim down in flowers is such a kind and helpful employee he automatically got to work on my balloons and fixed them all up for me. He was considerate on the way that I would have to take the balloons out the store and considerate enough to give me clips and tie them up for me. He was also helpful and getting my last order of balloons for tomorrow ready and prepped for the next worker to fill. Overall a great guy and I do hope he gets some recognition for it!

This HEB is very homey, warm, and clean. Sure its not one of the gigantic stores, but it sure feels nice to shop in a nifty HEB. The product was on the shelf nicely!

Got what i needed. Prices are not as cheap as Walmart unless they have a good sale. Lines were not long. Easy checkout system

I love HEB. This one is always great! I find what I need every time. I usually never have to wait in line for a long time.

Easy place to shop. Everything is conveniently located. Would love if the stockers would be more conscientious and not block the aisle so much.

This is a HEB Super store. Its huge, way larger than Im used to, I had a hard time finding everything I needed, they have lots of registers, self check out and cashiers so very minimal wait time. Friendly helpful staff.

This is my go to place,I find every thing I need at a good price.love the place!!!

The inside and employees are fine. But the 2 stars was one of the cart grabbers on the parking lot. I was just leaving there @ 9am and one of them just didnt care and walked across of me driving. He wanted me to hit him. He saw me, told to go, yet walked right in front me. If thars how they get trained, I wont come back here.

Always quick in and out. Amazing selection, one of my fav h-e-bs

I have done countless Instacart in this store location with absolutely no problem until the previous weekend I went in I did an Insta cart after 10 PM for a customer and went to the checkout lane the checkout lanes I went to there were two younger people one guy one girl and they were as usual they greeted me I told them that I have three Instacart orders I need them separated and the bagger proceeded to mix all of my bags up still being that I have gone and done countless Instacart in this store location it puzzles me to have somebody that is just flat out unable to pay attention to my request as an Instacart or we are on restricted time limits and nine times out of 10 wins when we start shopping a batch we have about an hour until the first batch is due at our customer store I was already in that store for quite some time because I had three Instacart war so I can take time to separate things and lemon etc. but this checker and this bagger proceeded to continue a personal conversation instead of paying attention to my request to help me separate the item so because of the lack of attention to detail I had to spend an additional 10 minutes outside the store separating all three orders which gave me complete anxiety worrying about if I got one item mixed up or not.

I received great service from Nic in the meat section. He answered questions and gave suggestions on cooking short ribs. He also cut them in the kitchen to the length that my recipe called for. Nice to get that kind of help these days.

Worst Baggers ever. They always get flustered with reusable bags and over load them. Throwing raw chiken in with the fruit carelessly and unorganized. I wish they would just let me bag my own food

Overall its better & inexpensive than Walmart & Krogers on most items.

We have been doing curbside pickup since the pandemic. We really appreciate this newer option. The young adults loading our groceries are always prompt and friendly. Great grocery and great people!

Most things are kept stocked. Cashiers are usually polite, some are slow but we all have off days occasionally.

Clean, safe and fun to shop. I got my vaccine there

I prefer to shop at HEB their meats and produce always appears fresh. Plus they have Texas Pecan Coffee, yum!!!

I really like shopping here. Usually well stocked and helpful employees. It would be nice, however, if they would train the baggers to bag the groceries in an efficient manner. They use far too many bags and put the strangest combination of items together.

I love my HEB. They offer exotic tropical fruits and vegetables catering to the residents living in the areas surrounding their store. The produce and the bakery are exceptional. And I always wish I can buy the whole flower plant department. I love it.

Went for spaghetti ingredients, let with 2lbs of cooked crawfish corn and potatoes. Just a lazy Sunday .

The only store that was open during the winter blast. I applaud your management and staffs dedication to the community. We love heb!

One of my favorite chain store in Texas. All Texans know why we love HEB so much. Great price, wide variety of products, fresh products, friendly service, and best of all their coupon system.

Very nice market. Huge store. Lots of produce and large wine department. Nice floral arrangements.

Love this location. Went in at 6 am this morning and had the best cashier, Debra J, help me. I could feel good vibes from her miles away. She started my day off wonderfully. Thank you, Debra J.

Best Shopping Experience Ever😄❤💎

Shopping at H.E.B. is a pleasure, I always look forward to it. The only issue I have is with the delivery personnel. It would seem that they think theyre doing me a favor. One day I had the opportunity to shop at one off of Chimney Rock., and it was amazing. Wanting my cold cuts to be sliced very thin, and the counter man performed perfectly. They were the best slices yet. If only all the H.E.B.s were that way.

Pumped gas at this location, usually pump here each week, but my receipt didnt print out. I thought no big deal this happens so I ask the attendant Selena to please reprint my receipt. She says that she cant print receipts that I have to go to customer service for the print. I tell her that every gas station I have ever been to has the ability to reprint a receipt but HEB cant??? I ask her to call her manager to ask how to do it but she call customer service Matt who has her back so she doesnt get into trouble for lying to me. Fine I go inside and Matt decides to make this customer wait for not listening to the lies Selena gave me. It took him 17 minutes before my receipt was reprinted. I had to track down Al the manager in charge to hurry Matt up. In all I spent 30 minutes waiting for a receipt for pumping gas. Someone needs to teach Selena and Matt how to reprint gas receipts, not lie and not make customers wait because they want to be rude.

Always a great selection. Sacker and cashier were super!

Like this store great set up

This store is so clean and the staff is super nice. I got in and out pretty quick too!

Always find new coffees to try and keto friendly foods/products. The store is very clean and employees are very helpful 👌

Great many foods and cheap and clean. I liked HEB best rated in Texas

It was.clean, shelves fully stocked and most importantly they did not have staff stocking shelves as you shop.

The Sugar Land, TX location is well run, clean, and their checkout service is excellent. Quick checkout is a major reason why I go there. The pharmacy, however, lags the grocery operation in terms of professionalism and service. I had an experience where I was rudely spoken to by a pharmacist who initially denied a prescription refill for a controlled substance based on my payment method. Too many customers filling these prescriptions for unlawful use, I was told. Fair enough, I completely understood, but I was literally snapped at and felt like I was being scrutinized/evaluated/judged as an individual. Im a 64 year old grandfather paying out of pocket for a medication needed for a 15 year old grandson. I felt very uncomfortable and will most definitely not return to this pharmacy. Too bad, filling prescriptions while grocery shopping was very convenient for me.

Found every thing I needed. The store was clean and the cashier was friendly and helpful.

The staff is always willing to help. They are attentive while allowing you to shop

Easy in and out....no waiting in the check out line.

We tried out the free curbside delivery. Quite efficient.

Great fruit, veggie and meat selection. Store very clean.

Cant help but to love this place, so much kindness and help it just want to love there thanks for being H-E-B

Bet store ever. Im always able to find what I need

Not happy with the price increase on the same groceries I purchased a year ago or more....SAD SHOPPER

Customer Service was very friendly and understanding. 5 stars for the young man that bagged my groceries. He was so polite.

A lot of sheep in the store shopping. Staff is nice though.

A good grocery store

Unexpected finds a d great prices

Alway love shopping at HEB. No lines.

Love HEB !! Their special ready made meals are very good. The fruit and vegetables are always fresh.

Nice well organized place...good discounts

If I could choose 0 stars I would trashy rude peoples everywhere ...... HEB not a problem you can fix but I advise people to go to another location this one has no American values

My favorite store!! Always has everything, always clean and everyone is nice

Love this store. Always clean.

I was in produce department today and had the worst encounter with an employee named Phillip. He was nasty and unhelpful!! Never have I ever experienced such bad service at an HEB store.

Truly a Texas institution. If you havent been, what are you waiting for?

Curbside is so nice! And HEB updates you via text if an item in unavailable. It s all no contact too. Who hoo!

Better assortment of household items than some stores.

My choice to buy my Groceries, fresh fruit, and of course that awesome hot guacamole, but most of all Heb wine selections you cant beat them. They even have my organic wine which is perfect for those of us who cannot tolerate excessive sulfitesIn all honesty Heb at University & hy,6 is the best. Happy staff hardest working crew making sure nothing on shelf is expiredI even get my prescriptions at Heb better than ant other pharmacy that I know. I dont work there I often wish I owned stock in the company but I am just a regular shopper with lots of experience and have seen this local company grow grow grow I love the way they provide and take care of their customers. THEY REALLY CARE.!!

Good food 🍱

The staff were very polite and eager to help me, unfortunately HEB did not carry the product i was looking for.

Great selection and this location isnt cramped like other H-E-Bs Ive been too.

Beverly N. Is the rudest employee I have ever dealt with. I do not recommend shopping here! I have never been so disrespected!

Very clean and very reasonable prices

Heb is always great !! They were out of a few things, but they still had a lotof groceries in case your electric is off.

HEB in Missouri City has rude workers at this location. Id rather drive to the one in Sienna or the one off of University in Sugarland. Not all locations have good customer service. Very disappointed in HEB. The cashier was the rudest little girl. No home training.

Fresh food and groceries..good time to go in afternoon

Everything you need easy to find out with low prices good service

Quality and fresh produce, fast and friendly checkouts!. Thanks for keeping the best grocery store in the neighborhood.

My store. Its always fully stocked, clean and nice people who smoke and are willing to help you.

Deli department needs to work on positive people skills to all of their customers. Some probably need to find ano4 place to work!

Bad checker and bagger

Always can get in and out at a good time. They have everything you need from food to decor. And I love the selections on the wine.

Clean& nice people. I went to the Seafood department great suggestions with my salmon that I never made b4& it came out great. Thanks!

Love the prices and variety

Recent uplift has cleaned up this location well. Quite convenient for many residential areas around here.

Always good.

They always have products in stock, fresh food, great seafood choices and the friendliest staff.

I enjoy visiting this HEB on Dulles/Austin Street at Highway 6. Everyone is so courteous. Cashiers are courteous, cartsmans are courteous & stockers are so helpful. And yes I shop during Thanksgiving but on any given day theyre always nice.

Good store everithig ist fresh good price and company l like it much🤑🥰🥰🥰

HEB is my favorite grocery store in town. They have fresh produce, and good prices. They also have a gas station. The gas is one of the best, and the prices for gallons are chippers then others.

Staff absolutely ignores you at self checkout, eight employees walk past as light is blinking with zero acknowledgement. The young girl, different hair colors, working the area has no idea of customer service. The manager I am assuming, young guy with black hair says nothing as he puts his code in to the self checkout. Neither can be concerned with eye contact or verbal acknowledgement. There is a reason why I havent visitied this location in over six months, HEB in Sienna is top notch with customer service. Despise that I spent my money at this location today.

Cameron the sacker was outstanding. Very customer service oriented and went out of his way to be helpful. Thanks again Cameron.

I had to downgrade my rating because its clear that since the store has taken on new management, the good vibe and chemistry amongst employees has taken a negative dive. One of the best ways to disrupt the chemistry and energy in an already outstanding business is with a new egotistical management team hellbent on firing great loyal employees and pushing their weight around. Ill come back to this review a month later to see if theres any improvement.

Great store, everything fresh, have all yo need.

Very clean, rude cashiers.