Very unfortunate that this group of New Age individuals is culturally appropriating the sacred and respected practice of yoga and mixing it with hokey, unproven, New Age mysticism, a fad that has no basis whatsoever in philosophy or culture. They should be ashamed of themselves! Also, their product is lacking. The magic beans they sold me, or whatever they call their enchanted rocks and soothing crystals, failed to perform the miracles promised. What a sad, sad business this in. I advise you steer clear of it.
Edit: after being asked to come in and show the confirmation email, owner was unhelpful unapologetic and threatened to call the cops. She also intimates in her response that she asked me to come in so she could get our exchange on video. Its not nice to make threats in a response especially ones that are in fact illegal (see below). The video would reveal that I did not cuss the 60yr old woman (not really sure why her age is relevant, shes not even old enough to be my mom).I trust that my membership money (the unrelated service fee) will be refunded now that Im no longer welcome. I would also like the written part of your oral agreement to end my membership early like you promised.Each months membership was run as a single charge and not a recurring charge. You can not do that without permission each and every time you charge someone. Basically you ran an unauthorized charge to my card.Original review: Terrible customer service. I signed up for a membership for classes but wanted to take a personal class first since Ive never been to yoga before. I made an appointment through the app for 2 pm on a and got a confirmation email. That morning, A woman called me and asked me how I booked it, if I had ever been there before and wanted payment upfront. It was very off putting because that information should have been readily available to a business that uses a booking app. The payment upfront was not that big of a deal but since I was confirming the appointment at that time, it would have been less off-putting if I could have just paid prior to the session. I went in a little early to take care of that and received a phone call as I was pulling up, so I decided to walk in to have to conversation in person. The same woman asked me the same questions and then stated that the instructor Kristen I booked wasnt available on Fridays and that it wasnt possible to book without paying up front. When I booked the appointment, I picked any instructor, I didnt pick any specific person. It was very frustrating to be told I couldnt do something when I clearly did it. I had to show her how I booked it on the app and she just kept repeating that I shouldnt have been able to book instead of offering solutions. I would have at the very least expected her to offer the opportunity to rebook at that time. Ideally, Kristen (the owner) would have called herself to explain the mixup on the app. The worst part was that the woman there was only just calling me 20 minutes prior to the appointment to tell me there was no appointment. Had I received a phone call from anyone trying to at least apologize for the mixup I would have given them a second chance because I know it wasnt their intention to let people book appointments when there is no availability.
*EDIT* While it is unfortunate that there are multiple reviews like this, this is my ONLY review and only MY experience. I came in person and you had a tourmaline bracelet in store that I wanted to purchase but it had to be altered because it was too small for me, I believe only one stone had to be added according to what your front desk receptionist communicated to me. At the time I was told it would be done by the weekend and it ended up taking weeks. I NEVER received any free items (or refunds) nor did I ask for it, because time and money was not my issue, but the lack of communication despite me trying to reach out multiple times. I was told TWICE someone would speak to me throughout the process and update me and that never happened. I came in and even left my contact info but I will never heard from anyone.—————I haven’t been to this shop in a while bc my last experience wasn’t that great and it left a bad taste in my mouth.I ordered a bracelet from them a few months ago and was told it would take a few days, but it ended up taking a month, with me calling AND going in person 3-4 times in between either getting a vague answer or someone wasn’t even in the store during their stated business hours. I was told I’d receive some type of call or email back from someone about my bracelet but I never received any form of communication from anyone. At the end of it all, after a month, after I clearly expressed my annoyance with them, somehow my bracelet magically appeared and they said it was accidentally unlabeled this whole time.I didn’t want to say anything initially because I work for a small business as well, but somehow this exact same thing happened to my friend and when she ordered her bracelet but they declined her request for a refund because they don’t do refunds. Things like that should be stated AT SALE for any custom order and it’s pretty unprofessional they don’t. AND you should not be falsely stating custom orders will be completed within “about 5-7 days” if that was never the case.
UPDATE: There may be a case of mistaken identity here. I am not Miss Sunny D. Ive never entered any sacred space, and I have never entered into any shouting matches with anyone. I can tell you, however, that the people running this yoga studio are nothing but two-bit crooks, ignorant and avaricious types who are money-hungry and care not a whit for yoga or dharma. Now please read my original review below, followed by the temper tantrum response from management. Good day!These people do not know how to use their booking system. I booked an appointment, received a confirmation email, and even spoke to the person conducting the class on the phone.When I showed up for the class, they said it had been cancelled -- but they never informed me of this beforehand. OK, fine, mistakes happen. But then they refused to refund my money!What a bunch of absolute crooks. I cannot advise you strongly enough to stay away from this wicked business. (And they try nonstop to peddle you a bunch of a useless rocks that supposedly have magical powers. FFS... please.)
Loved every class I’ve been in, & love that it’s such a personal experience. I definitely recommend for beginners & intermediate yogis
My kind of studio! This place has great energy and fun classes! Took my first aerial yoga class here, and I have enjoyed a SUP class through this studio, which is also awesome!
Crystal yoga is more than a yoga studio. It is a safe place to dig deep and grow. I am a yogi that has over 18 years of discovering my practice. As soon as I walked in the door I knew this was the place for me.
I had a wonderful experience and I will definitely be returning.
Cindy is the best instructor. Hands down the best yoga class Ive ever gone to. Too bad it was her last night teaching there😭😭
I was REALLY excited to try them. As I follow themon IG and asked about what I needed to do to come in and I booked an appointment online to come in for a session and when I arrived, the lady in the lobby seemed lost that I was even there, she was really kind and helped me purchase some crystals and cbd so it wasn’t a complete waste of a trip... but I was really elated to try yoga again being that I am very stressed out right now. Anyway, the class was cancelled... which is fine but why didn’t I get a call or an email? I work in the customer service industry and I understand that sometimes people may make small things big, but truly this put a bad taste in my mouth for wanting so badly to try this place. I’m a mom who works from home and I have a new baby so I cannot just pop in on a Monday, I actually have to plan my life. Was a bummer that I paid for a class that was cancelled and wasn’t refunded and was told to “Call before you come b/c she might cancel the class” Oh..... Ok.
Authentic and genuine. I truly appreciate the attention you receive here. The teachers treat you like an individual not just a number in a class. The classes are fun and challenging.Kristen is an amazing and wonderful soul. I cant say enough good things about how praticing yoga has changed my life. Thank you for all the good vibes!
Amazing energy, grat people!! I will definitely be back!
Mia is a great instructor I have some physical disability she was so patient and helped me with it. Thank you very much.
FINALLY. Some Yoga in the Stafford TX area.I began yoga at New Age back in late February/Early March my health lifestyle has changed for the best. It did and still does take time to get the poses correct but with the help, patience and understanding of the teachers I am improving every day.The stretching and strength build up to my body’s core has helped me dramatically at work and working out. I also want to add the crystal therapy and mediation is also a must try to help restore that good energy and wash out the negative.If you are second guessing, shy/embarrassed or nervous about trying yoga, don’t be. Everyone here is understanding and welcomes you with open arms.Thanks New Age Yoga!Namaste.
I am so proud to be a part of such an amazing community of yogis supporting each other!
The warmth of this place is like no other that I have experienced, it is very easy to feel at home. The variety of classes will make sure to offer something that anyone and everyone can participate in. Meditation, crystal healing, and massage services are offered, making this a place to not only take care of yourself physically, but also spiritually.
Great Instructors and close teaching is great!
Probably my favorite studio ever. Take the crystal yoga class!
Very nice
I have TMJ, my pain was excruciating! Kristen worked with me with crystals, cupping and physical assists. My teeth meet, I can chew and I cant believe how much better I feel! My only regret is I waited in agony so long before seeing her. Trust me dont wait!
Kristen is the best!