Best customer service I had for a very long time. I ordered 2 pillows but the store did not have it in stock. The Katy location had a few but I did not want to drive all the way there. The warehouse showed that there were 2 pillows left so I went ahead and ordered it. When I went to pick up the pillows I was notified that the warehouse unfortunately did not have it in stock but Victor went all the way to Katy to pick up the two pillows for me. That was really appreciate it and awesome customer service! Will definitely come back.

Excellent service. Ask for Victor. He is very knowledgeable, personable, professional and informative. He worked very hard for us to give us the best price in town! THE go to place for name brand adjustable beds!

Needed a box spring for a guest bedroom. Called Victor on a Monday and got it set up. Was able to purchase a floor model for the price range that I wanted. And then went and picked it up the next morning and they were so quick and efficient that I was in and out in like 5 minutes. Very happy with the service and the store and what I purchased

My mother has been deceased for almost four years and this insensitive company has ignored my messages informing them of this. It started with an email advertising they found the perfect mattress. Now Mattress Firm is asking for her opinion with Mattress Firm. My experience is horrible. I would never buy anything from this low class/ no class hungry business. Thumbs down 👎

Mattress firm sienna is a location that I would highly recommend. From the clean facility, to the nice and accommodating staff! Saad was so helpful and thorough in helping me find the best mattress for my needs! Prices were fair and delivery was really quick, easy, and professional.

Edwin was awesome! He greeted me with a smile and wave before I even got to the door. Edwin gave excellent knowledgeable service and was able to provide the answers I needed. He made my purchase quick and setup delivery with ease. Once again Mattress Firm was able to take care of my needs with the best customer service! I recommend anyone in need of a mattress go see Edwin at Mattress Firm Sienna location!

Victor is the best! I learned so much from him which made my purchase a great experience. Extremely knowledgeable and professional!

WOW. Edwin Meng knew his stuff. He asked me about body pain, where I carry my stress, how I sleep, etc. I was so i impressed by his knowledge of the physiology of the body, and In a nurse! He really made things very clear and concise and tailored it to my specific needs. He also was able to juggle myself and another customer without either party getting inpatient or frustrated. Overall great customer service and if I could give him a 10 stars I would. Give this kid a raise people! Will always return and recommend Mattress Firm.

Victor was great explaining different choices and options for buying it. I would definitely recommend to others. Amazing experience

Edwin is the absolute best !! He made sure we had a phenomenal experience, especially since it was our first time mattress shopping. Edwin didn’t pressure us to buy anything above our budget and we still managed to get the PERFECT mattress. Customer service is A1 (phenomenal). He help us understand everything along with us getting a mattress that we wanted ! I highly recommend them to anyone ! Honestly, amazing service !

Excellent customer service from Victor A. Im a repeat customer for several years and I must say that he IS the best that I have dealt with! Maytress Firrm needs to make a commitment to Victor A. Excellent service and very professional.

Mr Victor was awesome. I needed a mattress last minute and he came through. He was also very patient with me as I was trying to make up my mind. Check out mattress firm Sienna if you need a mattress. Thank you Victor.

From the time I walked in Victor was very helpful and educated me on what would best suit me and my needs, I look forward to coming back in the future!

Eddie and Edwin were fantastic! They made sure to ask my specific needs and desires in a mattress and then gave suggestions accordingly. They didnt pressure me into purchasing anything above my budget or needs, giving me the most bang for my buck. They were extremely helpful, personable and friendly. I will definitely be back to purchase again in the near future for my new home!

Edwin and Edgar were excellent. They allowed us to take as much time as needed to make sure we were getting the right mattress. They did not try to pressure us into higher priced mattresses. They explained all our options and allowed us to discuss and make an informed decision that was best for our needs. Thank you Edgar and Edwin for your excellent service.

Edwin is World-Class when it comes to customer service. The purchasing process was streamlined and there were no issues at all. I highly recommend him and Mattress Firm to any of my colleagues, friends, and family members. Keep up the excellence!

No pressure in shopping for mattress. Very good customer service. We had a great experience and learned a lot about the proper way to sleep for comfort.

Erwin was a great manager, helped my wife and I really choose our mattress with the intention of finding the perfect fit. He didn’t pressure us into buying one and made sure we were taken care of as clients. We thank him a lot and hopefully we will enjoy our mattress once it arrives :)

Buying a mattress typically falls into the category of high pressure sales and is as painful as a root canal. BUT it wasnt in this case. Edwin Meng was patient, thorough and extremely knowledgeable. He spent well over 2 hours asking us questions about our specific needs and addressing all of our concerns. I highly recommend this specific sales person! We look forward to our delivery tomorrow as if it were Christmas!

Hands down the best customer service Ive ever experienced. Edwin helped us find the perfect mattress. We didnt feel any pressure or rushed at all. He took his time and made a genuine effort to find the right mattress for what we needed. He was friendly, attentive, and professional! If youre not sure how or where to find the right mattress, this is definitely the right place!😁😁😁

Edwin, was very professional, knowledgeable on the all the mattress that was in the store. He helped me decide on the best mattress that was best for my needs. This is why is purchase all my mattress whenever I looking for a good quality mattress. Thank you so much Edwin for the service today, customer for life. Cassandra ❤

Our salesperson Edgar was great. Very friendly and knowledgeable about the the products that they had. He listen to our questions and concerns and answered to our satisfaction.

Edwin was an awesome salesperson. He directed me to what I needed and made it affordable. Thanks again

Such wonderful help in deciding which mattress was the best for me. I appreciate a salesperson that is not pushy but is there to answer any questions.

Edwin was awesome.. greeted us at the door give us great deals on mattress/base👍

This was my first experience with Mattress Firm. They did not have the item I was looking for but called another location that did and I was able to purchase and pick up that evening. Darius and his manager were very kind and helpful. I will definitely go back for any future bedding items.

Edwin was amazing, he took time to explain how important purchasing the right mattress for my overall health is, I truly value the time he took to ensure I was educated enough to make a selection that will work for my overall health needs and my budget. I will definitely recommend my family and friends to go and see him.

Edwin Meng at the Sienna/Missouri City location had great customer service and was very knowledgeable about sleep positions and what would be the best fit for me. Plus he got me a great deal

Edwin was absolutely amazing! He listened to our sleeping quality concerns and helped us find a mattress that suit the both of us!He educated us about how we sleep and the importance of finding the right mattress. Im happy that we were able to get a great new mattress.

Edwin was great to work with and really took the time to make me feel comfortable with the mattress buying process. No high pressure sales stuff, just knowledgeable help with friendly service.

Edwin and Edgar managers were awesome! My daughter and I experienced awesome customer service support.

Rochelle was very knowledgeable. I now feel like I know what best suit me.

Excellent Store Manager and mattress! Ask for Edwin Meng.Fantastic investment! I am forever grateful to Mr. Meng for his extreme knowledge, concern, patience and help!!

The associates at this Mattress Firm were very considerate and informative when it came to what was needed for my purchase today at their store. This is the second time purchasing from Mattress Firm and will definitely be back again for future purchases!

Edwin was the sales rep for our bed. We ended up visiting him on consecutive days because the first day my wife and I were going on a dinner date. Instead of rushing us into a sale, he asked us a few quick questions and told us to enjoy our night. When we came back the next day he provided us with the answers to our questions and information that helped us pick the right bed for us. I would recommend Edwin. Very personable and knowledgeable. Thank you.

The Missouri City staff went out of their way to meet my needs even though it tesulyef in a sale at another location

Excellent sales person with a awsome personality! Thank you Edgar in taking the time in answering all of our questions to purchase the perfect mattress.

Excellent services! We enjoyed our visit! We are also happy with our choice.

Absolutely the best service!

Edwin did a great job educating me on mattresses and adjustable bases. Very professional, knowledgeable and personable. Not the closest Mattress Firm to my home but I will be sure to visit Edwin again whenever I have another need. Highly recommend.

Edwin was the most knowledgeable and professional salesman that I’ve talked to in a long,long time .... he exceeded all levels of customer satisfaction for me

Had a very informative experience Edwin is extremely knowledgeable which made the buying process super easy. Will continue to use this store for my bedding needs.

Good salesman at mattress firm sienna, edgar very professional and very good prices!

If you’re looking for a new mattress I highly recommend MATTRESS FIRM in MISSOURI CITY!!! Staff is very knowledgeable, respectful and friendly. And the price is right too. Financing was a breeze. And quick!! They’re the best

Mr Larry Brown is a courteous, knowledge and, friendly sales representative. he made my experience with matress firm great !!🥰

I had a great experience buying a mattress for my son and daughter. The salesman Edwin helped my 13 year old son pick out the perfect mattress for him. Overall this is my 2nd purchase from this location and I always receive outstanding customer service and a fair price!

Great customer service, the gentleman inside was very nice.

Edwin was an Excellent Sales person. He assumed me with all my needs. I was able to get the best mattress and an Awesome price.Excited to sleep very comfortable and healthy finally.

Very happy with the service and knowledge of Edwin our sales rep. He asked insightful questions to help us decide without forcing us into a decision.

I had a wonderful experience. The Mattress Firm salesman, Edgar Elzondo, was very professional and knowledgeable about all of their products and lastly the prices were unbeatable. Awesome experience.

The best salesman Ive ever encountered, personality and knowledge of products was incredible. Edwin Thank you for all of your help!

Great buying experience. Rodney provided his knowledge, experience and thoughts on our purchase for my stepdad. Never felt any pressure to spend more. We got a great deal on a mattress and adjustable base. The next time I need a mattress I will go back.

Just left this store and bought whole set of bed for my wife and I. Want to specially thank Edwin Meng for his professional service and understanding our needs. Highly recommend anyone look for mattress/bed to see him.

The salesperson was very nice, patient, and knowledgeable. He was very experienced and was able to explain everything in detail for all the mattresses that we look at. We were able to quickly pick the mattress we wanted and complete the paper work in very little time.

Excellent service! Knowledgeable and helpful!

I had an excellent experience at the Mattress Firm Sienna location. I was immediately greeted by Edwin and Edga. Im a repeat customer to the location.

I went to check prices and ended up buying there. Edwin was amazing! He’s knowledgeable, kind, I felt no pressure and for the first time in a very long time, I didn’t feel like I was getting ripped off...Shop in confidence...

Edwin was fantastic. He took time to work with my wife and i to develope a deeper understanding of the products. All around awesome experience he truly defines what customer services should be.

Due to the pandemic I did not want to come to the store. Edwin helped me purchase a mattress for my son over the phone painlessly in less than 30 minutes time. I needed it quickly and I tried calling Star furniture first and they were not interested in helping me like mattress firm. Will return in the future.

Great experience. Edwin was very helpful with his knowledge and expertise on selecting the mattress that would fit your particular needs to give you the most comfort and benefit.

Edwin was friendly and knowledgeable. Attentive without being pushy, and treated each customer with patience and care. Fast delivery options and flexible payment options.

Knowledgeable and friendly staff.

Emery was great!! He took the time to show us all the options and answered all our questions with no problem!! Greatest experience with a mattress company!

Edwin sold us the mattress we wanted. Professionalism fell short initially of my expectations but improved as we stayed. Professionalism is important when dealing with customers.

Terry exceeded my expectations and I highly recommend him

Edgar E. was extremely informative and patient it’s always hard to choose but I’m so happy with the decision made!Make sure you let him know I sent you!!

I was not looking forward to going in to get a new mattress. My experience here was great. No high pressure sales tactics! Terry asked me some questions about how I sleep and showed me several options. He let me try them all for as long as I needed to make a decision. My new mattress will be delivered tomorrow!

Jared Pratt was an excellent sales representative! He was patient and very informative in helping me select the best mattress for my needs.

The sales representative was very knowledgeable, friendly, and helpful. She wanted make sure I left with a good quality matress set. I was vey satisfied with their customer service.

Syed was exceptional! Very knowledgeable, informative and inviting. Syed provided some of the best customer service I’ve had in a long while. I would definitely recommend his assistance in your mattress needs. Thank you Syed!

Edwin at the Sienna location was excellent to work with and so helpful and we are so grateful he was able to help us.

Mattress Firm Sienna was absolutely wonderful. The customer service exceeded every expectation! My husband and I needed guidance and Terry and Megan were there every step of the way, and they both went above and beyond! They are professional, honest, and courteous, they made a stressful purchase utterly enjoyable. Best of all, the mattress selection is superb! Whether you are relocating or just in need of a new mattress, Sienna Mattress Firm is hands down the place to go! Michelle & JC

Shalonda, our salesperson was honest and straight to the point. The customer service and store experience was beyond excellent. I would recommend her and this store location to anyone.

I highly recommend Mattress Firm in Sienna Plantation, thanks to the Sales Associate Edwin Meng for all the help he gave us to find what we needed at a good price.

Just recently moved to sienna and needed a mattress as soon as possible. Terry Hurley assisted me with his OUTSTANDING customer service. He fit me to my perfect mattress and he did everything he could to make sure I could get it around my budget price. 10/10 recommend this mattress firm location.

Terry and Maegan are so knowledgeable and helpful! I didnt know sleep was this important. Plus they have great multiple finance options. Mattress Firm has more variety of mattresses than anyone at all price points. I was able to get a great mattress for me and my son.

I’m happy of my purchase, Mr. Edgar Elizondo was very helpful and explained me every question or doubt I had.

This was by far the least stressful process that I have had to do since the pandemic began. Edwin Meng was the absolute best, super knowledgeable and professional.

Taylor was absolutely fantastic, I told her excatly what I needed and she accommodated me. I will definitely be shopping with her again.

Came in knowing exactly what I needed. Did not have the bed frame in-store but they offered to call 2 different locations to find what I wanted. Shalonda and Kumueh were so very helpful. This is my 3rd time purchasing from this Sienna location. Love it!

Came in to just look around but was very satisfied with the professionalism and knowledge of the employees specially of Kumueh. He was very helpful and patient with us, will definitely recommend this store and will return for future purchases.

Edwin took care of us! Met my pricing needs, was a good listener, patient and thoughtful. Will return to make a purchase in the future!

They are so good, I bought 2 mattresses from them for an extremely good price. It’s a price you cannot turn down.

Exceptional service. Kuma (sp?) was courteous and very helpful. He asked questions to find out what I wanted. Terry is very knowledgeable about sleep and explained why certain sleeping styles would warrant a particular kind of a mattress. I was happy with my purchase and thankful for such great customer service.

My husband and I were shopping for a new mattress. We decided to stop into Mattress Firm Sienna Plantation to see our options. We were met with friendly staff that were able to get us an incredible deal on the perfect mattress for us. We will definitely be back!

Unfortunately, we had a boxspring deliverd to us twice and it was torn at the bottom both times. Not sure if it happened at the warehouse or with the delivery guys. I do know we want to get what we pay for.

Learned a lot about the products of mattress. Also very knowledgeable sales associate.

Last night we purchased a mattress from Mattress Firm in Sienna Plantation. Jacob, the manager of the store, provided an outstanding service to us.Everybody knows how selecting the right mattress can be very stressful. Jacob made the entire process easy and comfortable. He was very honest, knowledgeable and understanding. As a result, we bought the mattress that we loved at the right price.Thank you, Jacob, for your help and excellent service!

The staff at this location has recently been replaced with more senior employees. My experience was surprisingly positive as I usually am very skeptical of salesmen. I went in to get an adjustable bed for my mom as she needs help getting in and out of the bed. Moe was extremely helpful and genuinely honest. He helped me quickly determine what would be best for my mom and most cost effective. I highly recommend visiting this location. And FYI...the store is actually located on the northbound side of hwy 6, not the southbound side as Google shows.**********Moe and the staff at this location has impressed me once again. We needed to get a different sized set of legs on the adjustable bed so the head board, rails and footboard would fit properly. Moe had the new ones sent and installed at no additional cost. Another manager at the store offered up a free pillow anytime we wanted to stop by to compensate for late delivery due to bad weather in the area. If you want a hassle free experience visit this location they will not disappoint.

Terry Hurley was very helpful and worked with us from the time we walked in and until the time we left. We are extremely satisfied with this service and his accommodations. This store was over the top. Meagan was also very informative on the products and very nice. Major Thnaks to Terry and his staff!

Was at this Sienna Plantation store about a little less than a month ago. Meagan was very knowledgeable and helpful. Really happy with my mattress. I definitely recommend this location, even if it’s not close to you, well worth it. Awesome customer experience!

Emery was very nice and helpful. Have not slept on the mattress yet but expecting it to be comfortable!

I had a great experience at this location. Terry was the sales person who helped me out. He was not pushy at all, and took the time to explain the different types of mattresses they offered, along with several financing options. Highly recommended!

Loved the location and the entire interaction. Will definitely come back the next time I need a mattress. GREAT GREAT GREAT!!!

Great customer service & caring about customer needs specially I am giving Kudos to Terrence Hurley .Having the need for my family to get new mattresses ( replacing 18 years old mattresses) Terrence made it easier, having the patience to answer all our questions to cover all our needs because of age & back pain issues. On top of that he was very knowledgeable & gave me the best price ever for two top of the line mattresses. I have to say without a doubt he went beyond his duties to make my family & I, happy with our purchase. We went to other stores before like mattress one & overstock mattress but the prices were not affordable for us. Mattress Firm had the best price for our family needs!!!! 😊🙏🏼😊🙏🏼You have a winner with your manager Mr. Terrence Hurley!!!👌He makes your business look Great!!!👍🏻

I went looking for mattresses and was discouraged UNTIL I walked into the Mattress Firm Final Markdown and met with Juan Villa. Juan was pleasant and super friendly. He isnt pushy and ensures you get comfort and the biggest bang for your buck. I even was able to exchange my mattress and he handled that flawlessly. Please visit him if you are looking for service and a nice mattress.He will always be my guy now.~Demetrice ~

My wife and I had a great experience! Nick was very helpful in choosing our mattress for our new home! Very welcoming and was not pressured like some places would do to you. Thank you Nick for a job well done. Keep up the good work!

Very friendly and helpful! Went above and beyond to help get us the best deal. Would highly recommend!

I was shopping for mattresses for my teenage boys when I heard a commercial on the radio about a sale at mattress firm. I stopped into the location in Missouri City near Sienna Plantation and was greeted by Megan. She was a pleasure from hello. I told her what I needed and referenced the promotion that Id heard on the radio and she showed me to my options. Then she showed me even more options! Once I selected the mattresses that were best for our boys and our budget Megan and Moe looked for additional savings options as well as special financing options. They were both very attentive and took their time with me. Since it often feels like customer service is a thing of the past, it was a refreshing feeling to know that it still exists is some places. For that I would highly recommend them to everyone I know that is in the market for a new mattress.

We purchased a hybrid Sealy Queen size firm, Shalonda was very knowledgeable and explained all the options to help us get just what we were looking for.