Got here 45 minutes before appointment still sitting outside because they say no doors are available but Im looking at the dock and count at least 7 open doors.... Why have appointments if they wont be kept? These warehouses need to be made to understand that time is money for the drivers and they are taking food off the table for our families by not doing what they are supposed to be doing!!! Called inside and was told that they have no idea when Ill be unloaded could take all day so the entire day is wasted!! Unbelievable! 😡🤬

Slow slow slow. There is a lady sitting at the front that ignores you until you ring the bell. Then it took over 40 minute wait to pick up a remote. Really....

Very pleasant. The young lady (Guard) was very pleasant to talk to.

Absolute worst buying experience. I had scheduled and install with delivery a week before the date. Got a call one day before that it’ll have to be rescheduled and to call back.I call them and they pushed it two weeks later. Went to the store and best they can do is cancel the order and resell without install. Tv was at this warehouse and their system messed up and when the order finally pushed for me to go to the back of the warehouse to pickup, I get loaded after people that were there before and I’m sitting here 40 min later still waiting. Worst experience.

Picked up dishwasher same day. Great timesaver over waiting for delivery.

This place is a joke, no one gives a f..k on your appt, prepare to wait and do not pre-book any load ahead of time, you would have to cancel it

This was the only place that had the deep-freezer I wanted cause they are sold out everywhere else. Process was pretty simple order online and they let you know when its ready and go pick it up. Only thing I didnt like is I received a text notifying me that it was ready around 8A so I went to get it and they didnt open there door till 9A... Wish the text specified the hours of operation. Love the deep freezer though!

Dropped my fridge on the highway and they gave me another fridge🙂

They had our stove!! Little drive but worth it!!

Great environment 👌

Clean huge warehouse. I do not recommend drivers show up more than one hour early for appointment. No early entry. Limited truck staging outside of gate. Guards were very professional with me.

Really quick in and out on picking things up. Could use better signage though.

We here to pick up items that we bought at the best buy store, if I was know that they don’t have nothing to cover the sun I won’t be here, rather go to homedepot pay extra $10-20 than stay out here with the sun .

Place is really slow unloading. Dont honour appointment times.

Super slow had 6 am appointment it’s now 1142 still sitting waiting haven’t even been assigned a door! Never again!

Good place, got me in early and got me unlded in a good time.

Not a good place to deliver, takes forever to get unloaded, try avoiding if you can.

Delivered LG tvs. Pulled in at 0930 for a 1000 appointment. Wasnt sure if I was to wait behind the other trucks until I get to the gate. Turns out that they stage trucks in the drive. Not very convenient once they start running out of space. I checked in at guard shack, but wasnt let through the gate until around 1200. And then I wasnt empty until almost 1430. Waste of 5 hours.

Very simple pickup process. Staff was friendly.Visit Will Call (doors are located in the middle of the building, and are well marked). They will check your credentials, give you 2 paper receipts, and direct you to the loading door (located at the far side of the building). Staff greets you with your order, verify accuracy, and then you sign. They also help you load up, then away you go.

Very bas customer service and 2 weeks return policy

It took a whole 8 hours to unload a couple pallets of TV its ridiculous never again

2-3 hour wait to get unloaded. Unprofessional personnel at the guard house. The wait wrecks your elog hours. They make you wait on purpose. They wait until 20 minutes before you start your detention pay and then start unloading you. Then they may take an additional 10-15 minutes over your detention time,so you cant get detention pay for the 10-15 minutes extra that they took to unload you. Unfair practices to a driver. The pay to do the load is already low and unfair. Awful, unfair practices on a load valued at $500,000 or more. They call a driver every 30 minutes while the load is being transported,only caring about the product in the trailer and never concerned about a driver being distracted by their phone calls. Horrible place, situation and way to try to make an honest living.

I explained I ordered the wrong dryer before Christmas for my parents. I drove an hour and 6 minutes to the warehouse to be turned around with the wrong merchandise. Customer service Rep Ryan is not knowledgeable and will pass the wrong info to customers they don’t value our time as people they just want money

Arrived an hour before my scheduled appointment, but had to wait 15 past my appointment time to get a door assignment. Then I sat in the dock door for almost three hours getting unloaded. The other drivers were in their doors even before me. These guys seem to care about their time, but could care less about ours.

Avoid doing business with Best Buy.

Ordered my chest freezer online and picked up here @ the distribution center. Got an awesome deal and pick up was quick!

This place is BS I had a 10am appointment time for delivery, and its now past 3 hours and they still havent started unloading yet, appointment times are meaningless to these people I will not be back in here.

Just sharing my experience delivering here showed up at 930am for a 1030am appt. I didnt get a door till 12pm with all the hundreds of empty doors there and they didnt finish unloading till 3pm! Worst experience be prepared to spend 6+ hours here

They will not take a early load open 430am. The guard is very very rude to the drivers

I just started working there and its pretty kool.

Easy enter ...fast unloaded and friendly people

Amazing customer service and quick and easy pickup. Didnt know this facility existed until the website gave me the option to pickup our new appliances.

5 hrs delay

Friendly, professional and quick. Picked up appliance bought in store.

Excellent customer service and right off of the expressway for easy access.

I work here lol....I read bad reviews but hopefully once we are more organized things will get better on customer service......Im glad I dont drive anymore so I dont have to wait for loads..lol

2.5+ hours before you’re assigned a door. Avoid at all costs.

They got me there for 4 Hours and didnt have my item

Been down here several times and each experience gets worse, has to be the slowest place to unload. I had 8 am appointment didnt get in until 8:50 and it is now 11 and they may have came on my trailer 4 times, this place sucks.

Drop and hook. Easy to get in and out.

JB Hunt drivers, excellent, in /. Out

In and out in less than two hours

Easy access directly off BW8

Friendly and got unloaded en less than 2 hours.

Waited 30 minutes and had to band on the warehouse door when instructed to drive around and wait for loading.

Slow & unorganized!

Its a big wearhoWea

Worst place ever

Is faking slow a have 3hrs for delivery is crazy

Good

Very well stock

In and out.

This place is sucks

The security guard attend

Delivery sucks slow slow slow slow slow slow.

If I could, I would not give it any bad stars to download, because this is 3 times that take too long to download, you talk to them and they tell you that until they have time, they download you, they do not respect the quotes🤬🤬🤬😡😡

Perfect place to do 34 hours in delivery, a century to download 😡😡😡

Thanks I got to the exact place 😊

Just never come back here.

👌👌👌👌👌👌