user
Carpet & Tile by the Mile
554 Boston Post Rd, Milford, CT 06460, United States
Appearance
Carpet & Tile by the Mile

Comments
Sh
Review №1

I cannot thank Denise and her team of installers. I love my new runner and tile floor in my bathroom. It all came out beautiful. The installers were courteous and professional and Denise was great to work with. Up next, my new bathroom vanity countertop. Cant wait. I would highly recommend Carpet and Tile by the Mile.

Ad
Review №2

My husband and I recently had the pleasure of working with Denise and Trevor at Carpet And Tile by the Mile on multiple projects.Denise helped me decide on, locate and order a beautiful and hard to source marble backsplash in a very timely fashion. As a favor she also acted as an interior paint consultant to help me finish our kitchen and living room updates.The teams expertise in design is impressive and the results impeccable! Denise maintains a professional relationship while treating me like an old friend. My husband was so impressed it was the only stop he made for stairway carpeting. Denise knew exactly what we needed and Trevor’s team installed it in record time, showing up on and finishing ahead of schedule.Our next project is carpeting on the second floor and we already know where to go.Without any hesitation we highly recommend Carpet Tile by the Mile. They are a superior business. Thank you Denise and Trevor!!

Ji
Review №3

Our new runner looks great! On time and on budget... couldnt be happier! Thank you Denise and your team!

Ke
Review №4

We went to Carpet & Tile by the Mile for our downstairs flooring in 2015 and went back this past Spring for tile for our kitchen. Denise was so helpful in both instances helping us figure out what would work best for our space. Of course our 2020 experience was a bit different- we were able to get in touch with Denise to make an appointment and safely view tile options. Flooring arrived quickly, and the customer service and attention to detail is something you cant get at HD or Lowes. We couldnt be happier and highly recommend!

Il
Review №5

Denise and her team at Carpet and Tile by the Mile installed carpet and tile in my home. They did an outstanding job at every step. Denise was helpful in picking out a suitable carpet for the space and was easy to work with. The job was scheduled and completed in a timely way. Above all, the results look great. I would recommend Carpet and Tile by the Mile to anyone.

Da
Review №6

Had a few rooms and a staircase done. Joe was done within a few hours of arrival and everything came out looking great. Would recommend

Be
Review №7

Such a great variety of products in all price ranges. Friendly staff that take the time to listen to what you need and want and also can give you some design help to make the room come together. I had my entire rental home floored by Carpet and Tile and will have them update it all once again. All of the work was done professionally, fast and they left the home clean. Definitively will use them again.

St
Review №8

She didn’t make the sale. As soon as we entered I knew she didn’t want to be bothered. No hello until 5mins later although the place was empty. We were looking for a stair runner— a certain pile height and I showed her a picture...she just said we don’t have that here and did not provide a solution. A better sales person would have suggested similar options or designs.She also made a very rude comment, “this is what 2million dollar homes use” this is not a good strategy. 2million dollar homes does not suggest good taste or quality. Unfortunately the options here looked very dated. However, I know a good sales person would have perhaps turned this experience around to benefit both parties, providing suggestions, color and or texture. Zero effort=zero sales

Al
Review №9

I highly recommend this place - best tile experience ever! I just remodeled my kitchen and after having selected the countertop, I thought the hard decisions were done. Not so. Turns out the backsplash was even more challenging. Good grief, how do I draw it all together? A family member recommended I take a look at “Carpet and Tile by the Mile.” The minute I walked in I was excited. The showroom has so many choices and styles to choose from, yet it was comfortable and easy to look around. I narrowed down the main tile for the backsplash, but I was stumped by the accent and decorative tiles. I started working with Denise and in two visits she helped me realize the vision and bring the whole project together. Her honest, specific guidance coupled with her design experience, brought my kitchen to life. She paid attention to the details, sifted through my ideas and advised me on all aspects, including installation tips. The price was fair and the tiles arrived within a week after ordering. They were beautiful and I love my kitchen. I can’t say enough good things about my experience. If you are looking for tiles or flooring for any project, look no further. Carpet and Tile by the Mile is the full Monty.

An
Review №10

Carpet and Tile absolutely transformed my kitchen and bathroom! Our first big home project after purchasing a new home last year and we couldn’t be happier. Was done in a very timely manner, even when unforeseen problems arose, and the price was unbeatable. Would recommend to anyone who wants their floors done!

Al
Review №11

I want to highly recommend Denise and Carpet & Tile by the Mile. We have used them multiple times. Denise is very helpful and knowledgeable. Anyone looking for quality products should head over to Carpet & Tile by the Mile.

To
Review №12

We cannot recommend Denise and Trevor enough. Great selection, fair pricing, easy to work with!!

Jo
Review №13

It was a pleasure working with Denise to select new flooring for our basement and steps down to the basement. And, Trevor did an excellent job installing the new vinyl floor and carpeting. Workmanship was top shelf, professional, and fast. The whole job was completed in just over two days. We were very impressed and would recommend them without hesitation.

Sh
Review №14

What a great experience working with Denise and Trevor. We came to Carpet & Tile by the Mile after dealing with another company and having to cancel our purchase and installation. Denise and Trevor jumped in to save the day and we were able to have the wood flooring we originally hoped to have in our home along with a new kitchen floor and carpeting. We are thrilled!!! Denise and Trevor provided top notch customer service. We cant thank you both enough.

Am
Review №15

I would highly recommend Carpet by the mile. Denise was very knowledgeable and made the process of buying a carpet very easy. If you are looking for installing carpet in your home I would definitely check them out!

As
Review №16

I highly recommend this business! The owners and staff are very helpful and knowledgeable, they provide excellent customer service that you dont get from the big box stores.

Ju
Review №17

I bought some wall and floor tile from Carpet & Tile by the Mile. My salesperson Denise was so sweet, helpful and knowledgeable. It was like having my own personal interior designer. I would highly recommend shopping here!!!

Er
Review №18

Everything about this place was wonderful. The staff was personable and very helpful, they had a great selection, and the delivery was fast. The owners make you feel comfortable and take time to even help plan out your project with you. I cant stop recommending this place to people! I would definitely give my business again.

Jo
Review №19

These guys are the best!! They carpeted my basement man cave and it came out perfect! Ive needed help with a few smaller jobs as well and theyve always been so helpful. I recommend Carpet and Tile by the Mile to everyone. Shop local! You wont be disappointed!

Ro
Review №20

I cannot say enough about Carpet and Tile by the Mile. The owners, Trevor and Denise, worked directly with me making me feel like part of the family, listening to what I was looking for and helping me make the right decision for our project. They have a vast selections covering almost every style and price range you are looking for. Delivery was fast once we were ready to take delivery. I cant say enough about this place to people! Its such a comforting feeling that I have a store to go to without shopping around that will help me with.

Ha
Review №21

Trevor and Company did a stand-up job for us. The price was right and I feel our home is 100% better than it was before the work.Our basement is very comfortable and we have company over and are proud to show them the newly done rooms.Trevor knows his stuff and earns every cent. I would recommend Trevor and Tile By the Mile to anyone.Thanks, Guys!Hank

St
Review №22

Denise and Trevor are amazing people to work with. Not only do they do a great job with design ideas and installation, they are extremely professional and attentive. Highly recommend!

Re
Review №23

Absolutely thrilled!If you are looking for tile, look no further - go to Carpet & Tile By the Mile now!Im having my bathroom renovated and I went to several area tile stores. After being ignored by the sales reps at some stores that had less than stellar selections, I found Carpet and Tile by the Mile. My shopping experience was transformed.Denise wasnt at all pushy, she let me browse the store at my own pace. At the other stores, I walked around for a half hour with no one offering any help. Employees were standing around talking to one another, and ignoring the one and only customer in their store - me. Denise greeted me when I entered, let me browse for a bit, and then offered help. What I like most is that she listened to gain an understanding of what I wanted. She didnt push her ideas on me and showed me tiles that fit my wants and needs.Some of the other stores were larger in square footage, but didnt have nearly the selection as Carpet & Tile By the Mile. Here, I found several tiles fit my needs and style so making the decision was actually tough. It was fun having a selection of tiles versus feeling like I had to settle for the one tile I saw that I liked, which was the case at the other stores.After just one visit to the store, Denise remembered my name and my project. Once I placed my order, she kept me up to date on the tile delivery. Her attention to detail was outstanding and I would highly recommend them to anyone who wants to find a large selection of quality tiles.Should I renovate another room, I will definitely go here for my flooring needs.

Ka
Review №24

Denise and Trevor were wonderful to work with for our carpeting. This was our first house and we wanted to install carpet while protecting hardwood as much as possible underneath. They were very helpful for the carpet options. I can not recommend them enough. We also had an issue after the fact from the hardwood underneath and they were helpful with options for coming back to remove carpet while we have someone come in to repair the hardwood.

Th
Review №25

I just moved to the area and was in need of a flooring solution for my new home. I was incredibly impressed with the selection of products this store offers and Denise went out of her way to be super helpful and accommodate my particular flooring needs, going WAY beyond my expectations to make it work. I couldnt be more pleased with the outcome and professionalism Ive experienced here. I plan to make several more tile purchases here in the near future and recommend Carpet and Tile By the Mile wholeheartedly. Thanks, Denise!

Vi
Review №26

Carpet and Tile by the Mile installed the floors in my condo 15 years ago and they are still in great shape. So when we needed new flooring at my mother’s house, it was an easy decision. From choosing the right product to the installation, they were helpful and flexible and made everything so much easier. Thank you!

Jo
Review №27

They did a fantastic job with the floors. Very accommodating and great with communication. Got the job done fast. Highly recommended!

Kr
Review №28

Excellent service!! I had the pleasure of working with Denise, the owner for flooring for my kitchen and also the backsplash, which came out beautiful. She was very courteous and knowledgeable this entire experience. She found me exactly what I was looking for by showing her the pictures of some ideas that I had. I was amazed at the amount of choices that they had in their showroom. Their staff was polite whenever I had gone in. I would highly recommend Carpet and Tile by the Mile and will definitely be back there for my future projects.

Me
Review №29

They did a great job on the carpet in my retail store with short notice. I am happy with the results!

Pa
Review №30

Trevor and Denise, the owners, know the true meaning of first class customer service. They made our carpet selection, purchase and installation a very pleasant experience. We made our selection on a Monday morning, Trevor was out to our home that same afternoon to do the measuring and three days later our carpet was installed. Trevor and his crew did a meticulous job with the installation and we are very happy with our new carpet. I would highly recommend them.

Ph
Review №31

In addition to the great selection and variety of tile, they were an insightful and helpful Team. After an initial order of tile for our guest bath, we were short a few tiles and unfortunately the stock was not the same. The Team was very helpful in looking into what options were available and made sure we were satisfied with the overall experience. This post was updated from my initial posting based on the customer experience we received. I expect we will be back soon as we have to redo our master bath and kitchen.

Da
Review №32

What and AMAZING selection! I was blown away at the amount of choices available. Trevor and all the staff really know their stuff too. They were able to help me through the whole process, from selection to a perfect professional installation. i highly recommend this family run business over any big box store any day of the week

Ja
Review №33

From start to finish, it was an A #1 Job. Denise, the owner, was knowledgeable, pleasant to work with, and went above and above to accomodate our needs. It was a real pleasure working with her. Trevor, Denises husband, was the installer of the carpeting. He is a real perfectionist. They are honest, friendly, and dependable. I would highly recommend them for all of your carpet and flooring needs.

De
Review №34

Trevor and Denise are a good team. They answered so many out of the ordinary questions as we have had so many issues with having tile floor. We’ve had 3 tile floors in a 10 year span. The last being done only two years ago failed again.They did what they promised in the time line promised. I was pleased during installation that there was no obscenities screamed or loud music. I was able to understand everything in English and not have to translate a foreign language.They did a careful neat job and at a reasonable price. Before leaving daily they cleaned up and came back after the floor sat for the weekend to identify any issues that they may have not addressed. Quality control was great there work was neat and professional. Trevor went the extra mile to insure the quality of the floor. He identified previous floor faults and assured me this would be the last floor. This was music to our ears. Trevor and Jeff made sure everything was perfect without making you feel you were picky or particular.My husband who is extremely hard to please was happy with this job and that’s not something I hear often. There are so many contractors that do their job and move on without taking the time for finishing the details. This in my opinion makes you walk away saying I made the right/wrong choice.Give them an opportunity to show you quality and they come through shining. I recommend Carpet and Tile to anyone needing quality work.Denise

Pa
Review №35

Trevor was great. He and his worker took out the old carpet and installed my new. Our room was freshly painted and not ONE nick. They cleaned up after themself. Will recommend them to anyone who is looking for quality work and quality carpet.

La
Review №36

I found this place via Google and am glad I came in for my bathroom remodel. Denise, the owner, was super helpful and very knowledgeable about tile. I loved being able to give her pics of bathrooms I found online and she would show me almost exactly what I was looking for. She even kept my budget in mind and the tile I ended up with was quite reasonably priced. She was very open and honest, which was greatly appreciated when it comes to these things. She was very responsive over email, which helped me a lot.Its a family business so they dont keep consistent store hours. My tip would be to call ahead or email them to make sure someone is there. They are pretty accommodating. I would definitely come back for my next remodel.

Am
Review №37

I was recommended to Carpet and Tile from a friend, I did a quick google search and the reviews were stellar! I headed right over. I liked right off the bat, the prices shown in the showroom included padding and install. I picked out a gorgeous carpet to put throughout my home in several rooms and a staircase, he came to measure the rooms the next night. That appointment took about 15 minutes! I received an estimate the following day and was totally stoked!!! The carpet was a special order and was installed within 6 business days!!! I am beyond pleased with the result of my carpets- it truly made our house a home!!! : D

Gi
Review №38

We found the perfect remnant and they did a great job installing the carpet. The installed a carpet 15 years ago that still looks great.

Je
Review №39

Top notch service!! Professional, courteous and the best prices around! Ive had several rooms of carpet done by them, purchase tiled for my bathrooms and kitchen and all the work was fantastic! Ill never shop anywhere else for my carpet and tile needs!

Lo
Review №40

We purchased tile for our bathroom 10 years ago and needed a replacement tile. Believe it or not, Carpet and Tile still sells the tile we needed after 10 years. You will never find that at the big home improvement stores and youll never get the service that you get from Carpet & Tile. We recently purchased carpet and had it installed in our basement/family room. Everything was done timely and efficiently which is rare today if youve had any experience getting things done for your home or business. We highly recommend checking them out for any flooring needs!

Er
Review №41

Purchased and installed carpet in a new construction home. Single installer struggled to bring carpet in home. The result was that he scratched the hell out of brand new stained woodwork in home. In addition, the installer left without vacuuming carpet. Instead he left a significant mess behind, including remnants. I contacted store to communicate my concern and was told that, carpets are large, heavy and have a rough backing...damage may be part of the installation. She was quick to inform me of a hold no-harm waiver that we signed. Little did I know that they employ incompetent installers...my fault. She agreed that it would make sense to have two persons carry the carpet into a home. However, that was not their practice.There are better options available. My counsel is to not use Carpet & Tile By the Mile of Milford, CT. Any savings in product will be offset by repair costs to fix the damages created by their installers.

De
Review №42

We purchased our tile and had the install done by Carpet & Tile by The Mile. They came highly recommended by my sister. With so many options, we felt so overwhelmed. I met with owner, Denise Van Hise, to select the best tile for our bathroom space. Denise convinced me that getting a 12 x 12 tile opposed to the smaller tiles that you typically see in bathrooms would give the appearance of a larger space and she was right! Trevor suggested installing the tiles in a diagonal pattern and I couldn’t be happier with the outcome. We consistently get compliments and inquiries about our bathroom floor.Denise and Trevor are very professional and personable to deal with and the installation came out beautiful. They clearly you take pride in their business and services. Their knowledge and advice was invaluable in our process. I continue to refer my friends and family to them for their carpet and tile needs.

Ke
Review №43

My husband and I ran into a snag with a sink replacement in our bathroom and needed to replace a few tiles. Since the tile is original to the house (1950) we thought we’d go to a tile store specifically to try and find a match. When we entered the store we were treated in a very rude and brusque manner. It wasn’t a conversation. I’m not even sure who we spoke with, but the guy basically told us we were wasting our time and cut them ourselves and buy a whole box for $100, and we didn’t want to deal with that, did we?Definitely not the customer service I expected and as new home owners, they lost a future customer. Would not recommend to anyone.

Vi
Review №44

Carpet installation guy was very rude and was not ready to clean up the mess after carpet installation. Single guy struggling to get the job done .very disappointing and never recommend this store to anyone again.

Pe
Review №45

We love working with Denise and Trevor. We have been in our house for 18 years and they have now replaced every floor with carpet or tile except for one bathroom—and that one could be soon. They have a great inventory of products, are extremely helpful in the selection process, and do a meticulous great job with installation.

Gh
Review №46

Right choice, wonderful people, best service ever in the area. these guys know what they are doing. am very happy they came in and did the service .

Jo
Review №47

Large selection, reasonable prices and Great customer service. There was a mixup at the warehouse and they did eveyerthing they could to correct it as quickly as possible.

Je
Review №48

Walked in after driving by. Sales person was VERY helpful, friendly, informative, patient knowledgeable. Having a kitchen back splash installed. would recommend to anyone.

Vi
Review №49

This store don paid the installers ....like take money...don’t paid ...I did job for this store ...one job paid over month and the other don’t paid any cents...I did free installation...

La
Review №50

Stopped in for a rug and custom item, seemed like we caught you at a bad time? Never heard back. Always want to support small local business, had no choice but to order online.

Mo
Review №51

Very rude service. Was not helpful at all and I felt as if they wanted me out of the store instead of being kind and helpful.

Information
28 Photos
51 Comments
4.4 Rating
  • Address:554 Boston Post Rd, Milford, CT 06460, United States
  • Site:http://tilebythemile.com/
  • Phone:+1 203-882-0026
Categories
  • Carpet store
  • Carpet installer
  • Flooring contractor
  • Flooring store
  • Tile contractor
  • Tile store
  • Wood and laminate flooring supplier
  • Wood floor installation service
Working hours
  • Monday:10AM–5PM
  • Tuesday:12–4PM
  • Wednesday:Closed
  • Thursday:Closed
  • Friday:10AM–5PM
  • Saturday:10AM–5PM
  • Sunday:10AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Service guarantee:Yes
Similar organizations