Love best buy. Great deals and friendly staff.

Leo helped with new i pad. We are so greatful. Leo went out of his way to help us with every part of the purchase and set up! Amazing job!

Just visited Best Buy in Midland. Found an awesome radar detector at a great price. Turns out it was marked wrong. Asked if they could do anything on the price for the confusion. Spoke to the manager Joshua who was very rude and dismissive. I dont want anything for free but costume service is a thing of the past. Very sad.

The employees are very helpful and more importantly very knowledgeable almost all the time.

Great store, very knowledgeable staff and most of the things I was looking for. Amanda is a great assistant manager and if there is an item that is cheaper and they cant match it, I was told it would be better to go with the cheaper deal. Thanks Best Buy!

The manager of the Geek Squad department, Matthew Vasquez is so awesome! I came in yesterday very stressed and frantic because my MacBook Air would not charge or turn on. Im an online college student so I was freaking out and immediately had to buy a new MacBook. Today, Matthew called me and explained that despite our previous thoughts that the computer was not repairable, he kept trying to do everything he could to restart the computer and get it working. After taking the laptop apart and discovering that there was no corrosion or internal damage, he was able to restore the computer to full functionality! He called me right away and I came back to Best Buy to pick it up. He was so kind and helpful throughout the entire process. Hes extremely knowledgeable and took the extra time out of his day to exhaust all options before giving up, I could tell that he truly cared about the predicament I was in. Thank you so much Matthew!

I bought car stereo which came with a free install which is cool. So I ended up having to work the day of the installation so I had to have my wife take the car to the appointment. She was told that there was no appointment even though she had a confirmation number. Then she just asked for the stereo and it took them 45 minutes to bring it to her while she had our small children crying in the car. When she finally got the stereo it had the date and time of the appointment on the stereo. I called twice to file a complaint and was hung up on both times. These people are extremely unprofessional and they have lost a loyal customer.

Oscar V. was so helpful this afternoon! I came in with a million tech questions and he helped me find everything I needed, and was very patient with all of my questions. He knows the products and is very knowledgeable. Thanks for the help!!

The sales people were very helpful.

I have been trying to buy a ps5 for about 6 months now. This only buy online thing is useless. Had one, one time in my cart and checking out and it disappeared.

Great support when you ask questions, you have someone that listens and answers to the best of their understanding and capabilities. Theyre looking for you best interests

This bust buy stole my money or item that I order and never picked up.They said the item was pickup even-though, I am not even in Midland. Now, I can’t reach no one at the store because they supervisor wouldn’t follow or return my calls. I don’t understand why they will close out an item as pick up without verifying that the customer is actually present. They called me twice after messing up but they cannot fix the issue. Already, contacted customer service multiple times.

This location has decided it is No longer taking calls. So when I found out some of the work Geek Squad did on my car was sub par and needed it to be fixed, the only recourse is to bring all my kids and try to find someone to help me fix the issue while I sit and wait and try to keep them entertained. This is what happens when a corporation becomes too big to fail, they can do things that normal businesses could never get away with, like shutting off their phones. The audacity of telling customers they have to come in person to get the smallest question answered is mind boggling to me. The sooner Best Buy goes out of business the better IMO. They are becoming just like AT&T.

Went in to buy a new phone screen and the cashier informed me I had purchased this one before and it had a lifetime warranty and was able to get it replaced for free. Customer service was super helpful and Geek Squad installed it for a price but rather they do it right than I mess it up doing it myself. Also had several employees try and help me as I shopped around waiting, 10/10 great store.

Very efficient people it seems. . No long lines at cashiers . Very good common sense knowledgeable employees.. good job!!!!

Customer service line a tad slower depending the time you get there. Kelly who works at the appliance center is super helpfull, knowledgeable and friendly.

The customer service was excellent. As soon as I walked in, there was someone to help me find what I needed. I was in and out with a replacement smart watch in 12 min. There inventory is really limited. Would have been nice to have some different watch bands to choose from. Lots of empty space on the shelves.

Did not have the square card reader we needed. We ended up ordering our part from the online Square service. Im running across this alot here in Midland.

Quick easy to get what you need when you know where its at, employees are pretty good at answering questions.

Inattentive staff unless you have to tackle them for their attention or somethingI was coming in specifically to buy something but couldnt find it on shelves in the area where its marketing was posted. I stood there trying to get any kind of attention from store associates of which no less than 5 passed me by without a glance. . . . my question could have been handled within total of 8 seconds.Decided to leave and shop elsewhere.

Probably the best place in Midland always stocked workers may not know everything they need to know but the TV section is on top of their stuff. Wished they had more computer components but still the best place to go.

Great selection at this store! Always a fan of Best Buy. Customer service is pretty consistent to any other Best Buy you’d go to.

Whats the point of spending months and countless hours trying to get the highly sought after Nvidia graphics cards if an employee is going to cancel your order without your consent or knowledge in order to purchase it themselves or sell it to someone they know!? Beyond disappointed with this current situation. I will no longer be purchasing from or referring people to Best Buy unless this matter gets resolved and I get my graphics card at a discount or a premium compensation for this ridiculous inconvenience. I suggest you do the same before your order gets cancelled as well. I have already opened a ongoing investigation and hope to get this resolved rather quickly. Hopefully no one else has to go through the experience I did! What a way to spend my daughters birthday party and Fathers day weekend. Thanks Best Buy!

I bought a screen protector for my phone a while back and I have to say,I havent been disappointed. They will replace your screen protector for as many times as it cracks no extra cost and without hesitation!Best Buy couldnt of put it any better!

The service I get is always great, but the store itself lacks selection. Its hit or miss as to whether they even have what Im looking for or not.That being said, the store is clean and the employees are great. Store is just small.

Kobie helped us start to finish with a new tv and sound bar. Very knowledgeable and friendly. Took the time to demonstrate the differences in what we were looking at, processed our purchase and helped load it up!

I went to Best Buy as a certified Apple Dealer to get my cracked phone screen repair done. During the repair, something went wrong with the software. They told me they would order a phone that day. After several calls to the store (which says they are not taking calls right now), calls to Best Buy 800 #, and store visits, I still do not have a replaced cell phone. I have gone 6 Days without a phone. When I asked who I needed to talk to, they told me to come talk to the store manager, but said they dont know what his schedule is and could not give me a time to come in and talk to him. Also, my case was closed as resolved, so my phone has not been ordered. Was hung up on by Geek Squad at the 800# and said only the store could resolve.

Looked for a Bluetooth couldnt find what I was looking for a store employee asked if I needed help told her what I was looking for and she showed me what I was looking for I was in the wrong spot

Fast service and knowledgeable staff. Very pleased with my visit.

I didn’t get all my items and when I went back with the receipt a few days later because they close by the time I get off work the manager refused to give me my items and said he had known that I didn’t get them treated so disrespectful the worst customer service I’ve ever experienced

Inconsiderate customer service,childish employees that need better training

I would absolutely rate the older lady in the appliances a five star however, the young lady at the customer service counter was so nasty when I came to pick up our new appliance I have to give this location a poor rating. I would have a hard time returning to this location. This is the second person at their customer service counter with a bad attitude. This is supposed to be customer service through out the store, and there is everything other than that at this location’s customer service counter.

Mark with Samsung helped be get a better understanding about the Galaxy watch 3 and was very knowledgeable. I now own a Galaxy watch 3!!

Kevin who was by appliances was very helpful today. The first time we went today we found something we wanted but it was too big to carry by hand and as soon as we realized this Kevin came by to ask if we needed anything and he was kind enough to bring us a cart. Then we went by again the same day for a blender but we werent able to find the price on it. However, KEVIN was there again and was able to help us out! We were also checked out by Gabriel both times and he was so nice and so pleasant to end the experience with.

The pc we bought came in earlier than expected and the customer service was excellent from when we ordered and when we picked up the pc!

Best customer service ever never any issues managers are will knowledge and will help you out

The young man helping me was very helpful in choosing a laptop suited just for me. He was very professional. I wish I could remember his name so I could give him a shout out.

Their delivery truck came racing through our neighbourhood like there was a fire. This was a Saturdays afternoon about 4 clock when all the kids were playing. They barely slowed for the stop sign as you can see from the photo there just about on 2 wheels turning the corner. No reason for this!!!

Best store in the nation. They carry all the high end brands and products for home theater, appliances and electronics. Midland Magnolia!

Good service and people who know home theatre set up.

Eric Carpenter was very helpful trying to order me a projector. Unfortunately he was not able to and had to refund my money, which he promptly did.

Best buy will always be my best place for electronics shopping. They never disappoint.

I like the service of this store, the employes quickly ask you about what are u looking.. 😉

Fantastic customer service. Joseph answered all of our questions and more. Would highly recommend their products and service. Will continue to shop at Best Buy as I have for years.

Good service tho parts of the store look dirty and old labels can be incorrect

Fast service respectable price

Very nice. Attentive and friendly.Was knowledgeable about products and as we upgraded our purchase,he nailed the sale. Thank you

Information is incorrect. I ordered a large back up power battery and the order slip said that curbside would be available until 8pm and the information says the store closes at 7pm. We made it here at 6:30pm and went into the order to put in for our curbside order dropoff and were surprised to see the store was closed at 5pm with no warning to its customers, I needed this item due to the power outage caused by the storm. I dont understand why this information is drastically incorrect but Im very dissatisfied with the service provided. Hoping that tomorrow I can get the product I already paid for. It would be nice if your order information listed any changes in hours so we could avoid any inconvenience or if the hours were correct in the first place.

Good service. Some people need to be more knowledgeable in certain departments

Great labor day deals.

Asked for my package to be delivered to the local store and everything showed the store close to me then when the package was sent they sent it to an address I cant receive mail at and refused to fix the issue

Huge Variety of electronics to choose from. Very well stocked. Friendly staff.

I dont want to talk to a machine! Wheres the humans? Guess robots are next?!

Every corner we turned a employee was there to help. And they price matched what we were there to buy . Very clean store as well

I come here mainly for Magnolia. One of the best Magnolias in Best Buy in the state. Im a fan of Martin Logan audio, and Kenneth is very well-informed regarding that brand and Kef.

The service was ok. I was picking up Curbside though since so many people are allowed to go into the store without masks. They took a little longer than expected, but it was okay.

Prices to compare, have warranty. Have no problem exchanging if product does not work.

Supplies were short for item I was looking to purchase, had to settle for another item.Staff was courteous from the moment I entered the store.

Great staff and Kevin was very helpful. I like how they match Amazons pricing for Ring products. It wasnt very crowded

Very unprofessional!!!My computer that was approximately 6 months old. It Took months to repair. I called several times always with attitude from the store staff on the phone.They could never find me in there system, I had continually ask them to check again or get someone else to help. Twice I had to call back because they said I was not in the system. Finally the last time I call and went through the battle of finding me in the system, the computer was in the store and had been there for a week. They had me make an appointment to pick up the laptop. I was to be there at 10:20 am 2 days later. I show up and what a surprise, they have no appointment for me. So I wait.For an hour. One lady in front of me. Geek squad was putting on 2 phones screen savers. She had to go ask for help to get the new screen savers and instructions on how to put them on.Standing there for an hour I watched 2 groups of best buy employees talking for 20 minutes. Group 1 had 3 employees talking and looking at their phones. Group 2 mostly on their phones but gathered for 30 minutes.At last a man came out and said he could help me. So he gave me my laptop, it took about 5 minutes and I left.I cant get over the better than everyone know it all attitudes every employee has. People in the store standing at the geek squad counter were all talking about it.I like the store and the products but honestly have no intentions of going back.

Very disappointed in how their online purchases are packaged, absolutely no concern for the customers item & for that matter our hard earned money spent in their stores!!!! My polk tower speaker never had a chance, box is ripped on all sides, no protection inside of box just wrapped in a plastic, no bubble wrap, no foam, nothing, just pure laziness!!!!

I walked in and was welcomed... 🙂 and when i asked a questions. The associates for best by actually knew what they were saying.. 👍 hard yo find these days

Made an appointment with Geek squad and 30 minutes past my time they finally get to me then the guy says he doesnt have time to mess with apple warranty and he would have to reschedule me in a couple weeks.

The employees kept checking in on us offering information on the items we would ask about. Friendly and kind service. Clean and organized atmosphere. Found some great gifts ideas and purchased a few as well.

I went in to Best Buy today to activate the phone I ordered through them, and had the best experience. Quinton the gentlemen who was working was very helpful in every aspect of my visit. He answered every question I had, and was able to get everything transfered from my previous phone. Thank you for your patience while the million photos transfered. I appreciate all your help.

Made an appointment like apple said to with geek squad. had to wait in line way past my appointment time then the guy wanted to make another appointment because he didnt want to mess with an apple repair.

Usually always have what you need and has great customer service

Great customer service very helpful and understanding

Guy name Daniel from a Geek Squad were super helpful.

Took forever to get my curbside pickup order but the employees wrote a note on my receipt that said sorry for the long wait. It was a nice gesture and I had no place to be so I wasn’t too worried about the wait at first.. by the time it irritated me, they came out and handed me my order with the little note and it eased my irritation. Also I didn’t feel like putting a mask on and running around the store so the curbside pickup was a great bonus.

Shoutout to Logan in the computers department for being super kind and helpful! 😊

Lack of stock is an issue. Then some aisles are obstructed with other stock placed willy nilly. Signage was unhelpful. Good employees that are willing to help.

Have lots of options to choose from and great customer service

Fast and friendly service I was in and out in no time the staff was knowledgeable courteous

Lame. All they had were electronics no 🧢 broh

People are very kind and always willing to help.

Bought a new TV in March. Wasn’t delivered till May and wasn’t installed by someone who knew what they were doing. Sound bar doesn’t work, tried to reach out to Best Buy to fix the issue. Tells us we didn’t buy the warranty so they won’t help. I’ll never buy anything from Best Buy again.

Awesome service!!! The staff were super helpful, patient and gave us good info and tips that helped us take a decision. Id definitely go back anytime I need to without hesitation and Id be glad to recommend them to family and friends.

Staff in every department knows their stuff. Funny story though, went inside for a 85 Q80 and they couldnt locate one anywhere around. We left, checked online and they had one left, bought it online as in store pickup and picked it up the next day lol. No big deal haha.

Christian was very helpful and knowledgeable when it came to deciding on which smartwatch was right for me.

Help? Customer service? No one says hello to you, no one looks you in the eye, no one wants to do anything unless we actually get approached. The cashier though completely friendly thats why they get two stars instead of just the one. Both of the pig just one of a bunch of employees thing around as I looked around left and right and up and down for anybody to answer some questions.

Great place, extremely helpful computer staff. Knowledgeable and professional.

Its a good place to find electronics,geek squad is very helpful

No longer taking phone calls?

I like the help I receive which helps me decide which electronic equipment to purchase, like a laptop. The floor attendant gave me my best options for my needs and that narrowed down my selection from many laptops to only two of them.

Nice friendly people

Friendly and quick to help when not so busy

Pretty good after you find some one to help you they really tried hard to give me what I needed

Customer services Pretty good no shortage of blue shirts if you need questions answered

Ive only been here once, but the associate was friendly & prompt when retrieving the phone I wanted. I was in & out of the store in less than 10 minutes.

Was making a return. Process was quick and easy. Staff was friendly and even recommended a product they dont carry that might better suit my needs.

Purchased a VR for curbside pickup on January 4th around 1pm. Website stated that curbside pickup time is generally about an hour from time of purchase. My account was charged for product, which Best Buy showed to have 4 of the items in stock. After waiting for an update all day and calling, I was not able to pick up item because it wasn’t ready and the store closed. The next day when I went to check status it showed that my product (that was purchased and charged to my bank) was sold out. I would think that if I purchased my item and was immediately charged for it, an associate would have pulled my item off the shelf to reserve for curbside. Instead I finally got to speak to someone after being on hold for 45 minutes, just to be told that my item was sold to a walk in customer. I explained that it was unfair that I was immediately charged and my item wasn’t set aside for my retrieval. In the end I was left with no resolution from Best Buy, no VR and this bad review that will also be over looked.

Love this place staff friendly and helpful

Bought a brand new speaker for 80

The cashier asked me how much cash I handed him. 😳🤔

Very helpful sales person. They were out of stock of one of the two items we wanted but checked where else we could get what we needed. Made sure we got the best DVD player for our situation and the best price on the TV we wanted.

It was okay. Nobody approached us. But when we asked someone they were really helpful

Its a bootiful place with bootiful things, and the service there is great, definitely deserves the 5 stars

Made appointment have stereo and speakers put in car... Low and behold guy never showed up..

Best Buy has lost my respect as a legitimate business, not sure who is paying their bills but it is certainly not the sales of merchandise, there is no way they can sell enough only letting about 10 people in the store at a time. Manager would rather cancel your order than try and figure out where the item is that you already bought online and we’re told that it would be available. Not even willing to look into it, just cancel order and go buy elsewhere.