Excellent Service and organization. I had to forward my mail for 3 months while relocating to the Madison area. I discovered this store to receive my forwarded mail delivery. While using this service I received multiple packages and mail. The service was incredible and a special shout out to all the staff but especially Paula. I was able to pick up packages until 7pm and retrieve my mail anytime. I would certainly say this service is better than the US postal service.

Wow! Seriously excellent teamwork and service. Paula was very pleasant to work with. I had a somewhat complicated request, and they handled it smoothly, efficiently, and professionally. By far the best UPS store that I have been to, and would absolutely go out of my way to go to this location over others.

I dont know about UPS as a whole, but this location provided excellent service to me. I called about a package I was supposed to receive. The store isnt an access point location or customer center so my problem wasnt their responsibility, but the representative still helped me track down my package quickly and successfully.

I had to stop by to drop off some returns, Paula helped me and I was in/out within maybe 5 minutes. It was way quicker than the UPS near the hospital. Would recommend coming here.

Paula was such a great help to me this morning. I had a print order to pick up and two of my kids have colds. I called from the parking lot and she brought the order out to me even though it wasn’t a curbside, so that I wouldn’t need to bring the sick kids into the store with me. Don’t want to be sharing germs if we can help it, and Paula was so gracious!

Anna did a fantastic job helping me with my UPS store needs. It was fast and easy and very affordable I highly recommend this company and highly recommend this particular branch on University Avenue. Job well done

I had our save the dates printed here today. Sent them in and received them the same day. Super friendly, knowledgeable, and affordable! Will definitely print through them in the future as well!

I came over on my lunch hour, which I always do to return some of my many Amazon purchases. Paula was SO helpful!! Even though 3 of my items were shipped to me in one package, she let me know that they had to be returned in separate packages. She was so helpful as to cut my one larger package into 3 sections and then using tape made 3 separate mailings and labels. She was so sweet!!! I was in and out of there within 5 minutes which I really appreciated since I only get 30 minutes for lunch. She didnt make me feel bad for not having correct packaging.. completely the opposite!

I have a mail box at this location and get great service. Today I picked up a very large package and Paula brought it out on a dolly and helped me load it into my truck. Much appreciated!!

Great environment for a UPS store. The employees were very helpful and my trip in was quick so no time was wasted. Everyone there was very nice and personable

Always a great experience! Every associate I have worked with at this location has been exceptional – they are courteous, efficient, and knowledgeable. Today Paula helped me with several packages I needed shipped out west. She provided me options for these shipments, priced each option out so that I could make a decision, and did not me pressure one way or the other. I continue to choose this UPS store for all of my shipping needs as I can always count on great service, and UPS’s dependable shipping. Thanks for all your help today, Paula!

Samantha has amazing costumer service! She was very helpful with my international shipment. Was my first time and she walked me through every step and explained the process! Will be visiting the store again. Thank you!!

This place has some of the best customer service and they are always super friendly. Especially Paula! She helped me get some things printed super quick.

Came to do a shipment and it was very simple. Samantha walked me through the new system and was the up most helpful! Would ask for her assistance again!

I love this store. I come in a lot of mornings to do Amazon returns before work. Samantha is very helpful every time I come in. She is so cheerful and kind!

Employees are very nice. My amazon returns were super easy and simple. Thank you to Samantha for helping me!

Super awesome - I was wrapping up a trade show, tired and in a hurry. Didnt have tyraps to secure the latches on a shipping container, not a problem! Anna took great care of things, got everything sorted and on the way, it arrived in great condition and nicely secured. Thanks much!

I just recently moved to Middleton and Anna helped me with my change of address in my UPS acct, she was very helpful and accommodating. Looking forward to using their many services. Store is very organized and clean

I went to this location 5/22/21 to ship a package to my sister and her kids in AR. Alex helped me very quickly. We chatted about working at the store as I had worked at one while I was in high school. He was super friendly and even made sure my shipping info would be emailed to me so I know when it would arrive to my nephews. 💯 best service of all the locations I’ve been to in the area.

Paula and Alice were wonderful! Always a joy to see them, when I take in my returns or need anything printed. They are very helpful.

Fun staff - Samantha has a great personality and a smile on her face as do they all. The stores services are top notch and I have yet to be dissatisfied. As a business customer the printing remotely service is a savior and I use it often.

Paula provided exceptional service. She was able to help me ship a birthday package to a family member. She was able to get it there on time and was able to save me some money. Thank you for helping brighten up my brothers birthday in a time when things have been tough.

Pleasant service, very attentive and committed to the user.

Convenient and easy notary service. Paula has helped me with multiple documents I’ve had to manage to settle an estate. Very thorough.

I love the friendly and helpful faces I see whenever I come in to this store! Shoutout to Paula for helping me return an Amazon package, I rarely do it and am not familiar with the process, but she was a pro.

Great experience as always at this store. Ty was super helpful with the 20+ boxes I came in to ship, helping put on tape and labels and just generally making our lives easier.

Very clean and organized store! Amazon’s returns were nice and easy! Samatha was a great help! Thank you.

Paula was awesome and very helpful!! She notarized our marriage license and gave great customer service! Highly recommend!

Appreciate Paula’s help with packages that I had to resend for my property! Super kind, and helpful! Ask for Paula if you visit this store!

Paula went above and beyond for me, she even helped me find a solution to make sure my print jobs go smoothly in the future. I appreciate the time she took to make things right.

Alice did a wonderful job! My prints look amazing! She is so sweet and helpful

I come in here a-lot of mornings to do Amazon returns. Samantha is so helpful and such a sweet girl!Thank you! Will be back soon

What a great team. Shoutout to Paula for keeping her cool and dealing with difficult customers even during a rush, lord knows I couldn’t!

Needed a booklet of 125 pages bound in some way. Called and was told that they could spiral bind it for me. Arrived at the store, worked with Paula. She was very friendly and helpful. Not only did she spiral bind my booklet, but she included a front and back plastic cover. Whole process took about five minutes and cost only $7! Super fast service. Extremely friendly staff.

Quick and courteous service. Anna was very helpful. Thank you.

I appreciate the staff at this UPS store for all they have done through Covid and still showing up to work to get our packages delivered. Love coming in and seeing Paula’s smile (even when hidden behind a mask!)

Amazing service! Very quick and professional. Samantha was very helpful and very cheerful!Will be coming again! Thank you!

I love going to this UPS store. Super quick and convenient for Amazon returns and so much more!

Went to the ups a couple days ago & it was a very nice experience. Samantha was a great help!

Always prompt, professional service. Paula and Alex are fantastic associates! Keep up the great work!!

Paula was SUPER helpful in assisting me with sending my package in the most efficient and cost-effective way. Highly recommend!

Great place for mail, UPS and office needs. Have a mail forwarding box and have for the past 3 years. Very easy to work with.Associates are always professional and helpful with my individual needs.Thank you to Paula who was most helpful today.

Great costumer work and I had to ship some clothes to my daughter in Texas and they got there and Samantha was a lovely employee!.

We worked w Samantha who was great! Happy w our visit and will be back.

I definitely recommend coming here! everything was great and shout out to samantha for helping!

Was really helpful! Great prices! Paula was wonderful!

Samantha was a great help she gave me good service I definitely recommend her

Paula was so helpful . She managed to help me with my return even though it was extremely confusing. She was a very nice girl and patient with me even though there was a long line and would be flustering for anyone, still had a smile on her face.

Samantha was very helpful with helping me with a return ! She made it a lot easier and quicker for me sh was also very nice .

PAULA WAS AWSESOME!!!! She made everything easy and convenient. I will come back for sure

Great experience. Went here on a Sunday (yes, Sunday!) and Paula waited on me; she was super helpful and friendly. My package was delivered on the day she said it would be, AND it cost me less than I had anticipated.

The associates are so friendly and I was in and out within minutes even with a return and shipment. Alex was super knowledgeable and made the process easy. This is definitely my go to store!

Super great service here! Paula was very friendly and super helpful!

Paula was amazing! Very helpful and kind

Samantha was a great help she is so kind she got me everything I needed

Had a Amazon return and the made it so easy for me Samantha had great customer service

My experience with Paula was excellent! She was very helpful and professional!

Paula was great and very helpful with a larger return, I was in and out quickly!

Paula was a great help in finding the most economical way to ship items to the west coast!

Had to stop here on my way to work, was worried it might take a while but Paula took take of me so quickly! Definitely recommend coming here, friendly and fast service

I always do my returns from Amazon here, and have never had an issue. Today, though, one employee went above and beyond to provide an excellent customer experience. Paula was absolutely fantastic - she provided truly great service and interaction!

Had a Great service Thanks to Samantha! She was a great help

I went in to the store on a Saturday morning and the line was 4-5 people deep and one other person in the printer. There was only one person by the name of Alex working. This may sound like it’s going to be a negative review, but it’s just the opposite. While I was waiting to get my vaccine cards laminated, he helped the remaining people in line and had us all helped within 5 minutes (which includes the time to heat up the lamination machine). The guy was fantastic and kept conversing with people while hustling to get things done. Put some time into this kid, he could be a future star for the company.

Not gonna lie, Ive had so-so experiences here before (like 2+ years ago), but lately the service has been awesome. Paula helped me while I was in store today and she was super friendly and helpful and made the whole shipping process a breeze. Thank you Paula!!

Had an awesome experience here as always. Alex was super friendly and very knowledgeable/helpful. I live between 2 other UPS stores but always come here for the friendly service!

Friendly, knowledgeable, attentive staff!. Paula was very helpful assisting with getting my two day air package out the door! Will definitely be back!!

Paula was friendly and very helpful repacking my order for more efficient shipping.

I came in for a few returns and Paula was so helpful through it all!

Excellent service. I got good help with my xerox problems from Paula.

Safe purchase and with good customer service thanks to Miss Paula for everything

Paula is super polite and always very helpful. It’s nice to have a positive person making a difference! Good job Paula!

I needed to return an item and Paula was so helpful. She was extremely friendly and knowledgeable, and because of her, I was in and out of the store within a matter of minutes. Ive been using this location for years and will continue to do so.

I love this store the costume service was perfect samantha was a great help! This will be my ups store for now on thanks guys

Mackenzie was super friendly and helpful when I came in the other day!

I came in last week to mail my family some pictures and I was giving world class service by the young lady Samantha!! I don’t ever do reviews but the service I was giving just to mail some pictures was amazing!

10/10 definitely coming back, and Samantha was a very nice worker

Worked with Mackenzie on a shipment. Wonderful survice and very efficient!

Excellent service thank you Paula for notarizing my documents

Amazing customer service! Paula was great to work with!

Saved my life today! Had a quick reminder easy fix to a giant problem. A few minutes of their time to really make a kids day. Goes over and beyond!

Had a fantastic experience! Ty Larson was very friendly and helpful- will definitely be back!!

Thanks Paula for helping me with my Amazon returns!

Paula was super helpful and made my shipping visit easy and quick! Thx!

MacKenzie was the best! Definitely made my day!

Have been coming here for years, theyre all so polite and professional. I will keep coming here! Thanks Paula

My service I have with Paula is always pleasant!!

I stopped by to ship out some items for the first time. I had no idea what I was doing and Paula was super nice and helpful!

Mackenzie was so great the service was awesome she was so kind to me

Everything thing great! and Samantha was a great help!

Mackenzie was great, awesome service and very quick.

Paula is super helpful, courteous and even lowered my bill with a $2 coupon. Very convenient location.

Alex was very courteous and knowledgeable about various mailing options. His professional demeanor gave me confidence that my package would be delivered efficiently.

I came in today to ship a small package and do a few Amazon returns. Alex was so friendly and helpful and made it such an easy stop!

Paula provided outstanding service. She was very helpful in finding the best options for packaging and shipping.

Paula was super sweet and very helpful when I had to return a package. It was super quick and easy!🙌🏼

Came in to return some Amazon products but couldn’t figure out how to print the label. Alex made it smooth and easy!

I’ve had great experiences with this store for everything from shipping and buying materials to printing signs and booklets. The staff is always helpful and kind.

Paula at store #1963 was very fast helpful and friendly... will definitely come back to this ups store and ship out my items again

They are friendly and kindly, Paula helped me and she is a very nice girl also she speaks Spanish as well.

Paula helped me and was friendly, efficient, and super helpful. Made my day a lot easier!