I am a loyal Rimowa customer, love the luggage and have found in the Miami store an amazing team!!! John and Wilson you both are great, looking forward to seeing you soon! Happy customer!

Excellent quick and professionell Service. Very helpful and friendly staff.

Best experience of any store in Miami, by far. Fantastic staff.

This is by far the best luggage company in the world and also its very best team. Here in Miami. Service and quality are unparalleled. Rimowa is #1

WONDERFUL customer service . I just purchased the carry- on due to size requirements that European planes have. The girls who helped me went above and beyond to help me find a purse, that happens to be sold out everywhere even online. If youre looking for great luggage and customer service give them a try - theyre awesome

Took a short vacation to Miami Beach and my Rimowa trunk needed some minor repairs. Dropped it off on Thursday and all the repairs were completed by Saturday. Excellent customer service.

Absolut fantastic customer experience! Don’t want to mention names, but the store manager as well as his colleague did a great and outstanding job! That’s the way to go for customer satisfaction and how you treat loyal clients!

If I could give Wilson and the Miami Technician 6 stars, I would. They rock, they’re efficient and congenial. What more could you want. Two of our bags were senselessly savaged by DL or Skywest and TSA, and I was told it was normal. They never even called back on the claim. Rimowa said, “No worries!”

I had older Rimowa suitcases that needed repaired, including a crack and new wheels. I called and dealt with Elvis Rosa. He was extremely professional and helpful and guided me through the steps to send and repair my suitcases. He was kind, quick and soon I had my luggage back looking better than ever.

Professional and friendly service, John helped me today, he’s very knowledgeable and helpful!! Thanks to the repair guy, as well, which, unfortunately I wasn’t able to get his name. You can definitely count on this Miami team. Thanks!!!

The atmosphere and vibe of the Rimowa Miami store in the design district is very upbeat and contagious!Grey, my client advisor was not only knowledgeable in every aspect of my purchase but kind, caring and attentive to all my needs!!! If you are in Miami and need some luggage go see the staff there and ask for Grey, she will def help you out!!!

Ever since my very first visit to RIMOWA in the design district, I received the best treatment in every way. Grey, has given me a very professional, personalized treatment that goes beyond trying to just sell me products. On another one of my visits, I met Andrea, the store manager, and I understood why everyone does such a perfect job. Congratulations, everytime I visit your store or contact with your employees I have had a wonderful experience. Adrian.

Great service and repairs here. Went in with some Salsa Airs that had cracked cases and got them fixed and reinforced. Wonderful! Rimowa has won my loyalty. With the word getting out the wait time is now 1-2 weeks, but they can squeeze a few people in faster if you are transiting.

Nice Rimowa store, retail prices here. They carry the full product line. The staff was helpful in showing us the latest designs.

My name on the luggage tag!!!

It’s the very best luggage, and the team in the Miami Design District on NE 40th Street is exceptional. Repairs are promptly taken care of.

I would give them 6 stars if this is a option!!! Had a problem with one of my Rimowa carry on luggage, and went to this store this morning, they fixed it with in 15 minutes. They do things nice and fast. Big shout out to the store manager Wilson Frias and sales associate Carlos Ramirez, they are very professional, humble people. The service in this store are beyond VIP. I have been many Rimova store in the world, they are the best! Great store, Great people, Great service.

One wheel was broken on my Rimowa when I arrived in Miami. I googled for luggage repair and found this excellent shop. They came out on the street when I could not find the shop, they repaired the wheel while I was waiting. They even offered me cold water while I was waiting. I recommend this shop!

Amazing location, have visited and purchased in Hong Kong, Thailand, USA and this is the best experience... especially Carlos! What a great person.

The service by representative Muika at Rimowa was simply exceptional. I am an international traveller with experience of luxury brands and I can honestly say Muika provided me with one of the best customer service experiences that I have ever had. Rimowa as a brand is also very unique in terms of how efficiently they handle damaged or broken bags. I had two of my Rimowa bags damaged on transit that needed urgent repair before my next flight. Muika handled the entire process with efficiency, care with the entire repair process only took 24 hours. Muika and the repair team at the Miami store went above and beyond and far exceeded my expectations. So much so, my mother has become a Rimowa fan and has vowed to purchase their entire luggage set the next time we are in Miami! Thank you once again Muika.

My wife and I have a great relationship with Grey. She finds us hard to get pieces and always lets us know when new special pieces are coming out. She is very professional and her follow up is amazing!

World Class service

Had a problem with the locker of one of my Rimowa luggage and went to the store to leave it there and maybe pick it up a couple of days later. For my surprise the sales associate, Carlos Ramirez backed up by the other associate John, replaced both lockers right away. I mean, REALLY right away because it took less than 5 minutes and no need to fill forms and so.That’s the way to build and sustain a brand.Congrats RIMOWA.

Grey is absolutely AMAZING, she sold me 7 suitcases in the past 6 months, i have been telling all my friends about her expertise, kindness and professionalism.

Great product, sophisticated design, excellent service especially by Grey. Will definitely recommend to anyone who looks for a top notch quality for a reasonable price.

Super friendly customer service and great attention to detail. Brought in a Rimowa for repair (which AA broke on a transatlantic flight) and they repaired it as a courtesy. Most amazing luggage accompanied by wonderful friendly staff and service.

Quality and reliability are attributes expected when you deal with RIMOWA. My Topas Siver had a severely damaged wheel that ripped from the metal casing. Not knowing what to expect in terms of repair Elvis and the team at RIMOWA made the process of repair and replacement uncomplicated through follow up communication and explanation of options. Treating your customers right goes a long way. Exceptional Customer Service...

Wilson Frias, Carlos Ramirez and Elvis are da bomb! :) They are always willing to go above and beyond for the customers. Great luggage but even better service. Elvis, the repair tech, has always done a great job fixing our suitcases. If you are in the store, ask for Carlos or Wilson by name. They will always take good care of you :)

I knew that Rimowa was great luggage when I purchased a Salsa case five years ago. Now I can confirm that Rimowa customer serve is equally great. I recently sent my suitcase to the Miami store for repair. Communication was super and my repair was done quickly . Elvis and Andrea are the best!

Amazing Customer Service.Wilson & Grey were excellent, cant praise them enough for their help.

Excellent service! Have three cases repaired, one of them was even replaced due to its condition. Ill certainly buy more in this store! Thank you!

Amazing repair service! Loveliest employees, specially Carlos, he is excelent with customer service. Cant thank him enough!

Excellent service - changed my Rimowa lock in two minutes

The entire staff there is absolutely spectacular!!

Love the Rimowa brand and the staff are friendly. Carlos is so knowledgeable and will make sure your visit is exceptional :)

I have met Elvis Rosa from the Service Department, he is their Repair Technician and has been just amazing. He understood the problem right away, was eager to help and did a great follow up on my case, I am now waiting for my replacement bag and I want to rate him and Rimowa Miami team FIVE stars! Great team guys, thank you Elvis Rosa!Leandro Liberman

I have been around the block a couple of times. RIMOWA-Miami deserves praise for their customer service!

I cant say enough about the SPECTACULAR CUSTOMER SERVICE from ELVIS at the Miami store!! We have many Rimowa cases and during a repair he provided a loaner, which was a LIFE SAVER!! We travel a LOT and would have been in trouble without the loaner case. His patience and efforts to replace the broken case were amazing, allowing us to continue traveling with the loaner until the issues were resolved. Rimowa makes great products but this kind of customer service is GOLDEN and hard to find. We will be buying more cases from Elvis, in Miami, in the future. Not too mention, hes a lovely person and an animal advocate!! THANK YOU ELVIS!

Excellent products AND excellent service. Carlos Ramírez exceeded expectations (pretty high, btw) in my recent visit to take took my luggage for repairs. He was initially very cordial and helpful over the phone and efficiently worked with the repair guy (sorry I didn´t take his name) to return my repaired luggage within a couple of hours after dropping it. Friendly and competent, he coached me into buying a separate piece of luggage. Really recommended.

Amazing experience Carlos when beyond his way and answered my questions in a knowledgeable matter wow what you gentlemen. Carlos Ramírez is gold!!!!

The day before departing Miami for NY, I noticed significant damage to my Large Salsa Deluxe Suit Case. I contacted RIMOWA (115 NE 40th St - Wynwood) 2 hrs before close of business (spoke to Elvis Rosa).Elvis suggested that I bring the bag in for assessing...I drove at a frantic, yet safe pace to the service centre from Sunny Isles to Wynwood.Elvis presented as an extremely nice, understanding, and considerate store associate. He assessed my suitcase and immediately contacted the RIMOWA HQ.Amazingly, he arranged a replacement case within 30 mins and the new case was a current model upgrade. I expected a like for like replacement. But why would I disagree with a fast and effective bag upgrade.I am highly recommending that all RIMOWA Customers consider the Wynwood RIMOWA Store when making purchases or repairs.Thanks Elvis👍

Best service I ever received in Miami, hands down. Carlos makes things happen, amazing!!!

Great experience at the store and super fast repair service. Wilson and Carlos are fantastic.

I visited this place during a 3hr layover. Had a problem with one of my wheels. They repaired it in less than 30 minutes and even adjusted a few other mall issues. This company really stands behind their work. Thanks Rimowa!

My Rimowa was broKen in the keylock and Just realize hours before my International flight. Went tô the Miami store and Carlos replace the keylock in minutes. AmazING! Kisses from Brazil!

WHat a nice service these people have. I have a Rimowa for 6 years. The repaired it at no cost and brought it to my house by themselves. If you need a rimowa buy it here. Besides that, the quality of their bags are great.Thanks Carlos Ramirez for the nice service. Surch a gentleman.Michelangelo Cocchiola

Good personnel, attitude and service.

Pretty nice store

Incredible customer service . I had a broken piece on my luggage that I bought in Montreal . I arrived when the store hours were closed . They opened the store and fix the bag free of charge .

Fantastic service, product and place.

Great service

Great service!

My suitcase broke from a tire, I dialed Rimowa Miami and Wilson took care of me, I arrived at the store and they changed it for a new one. Excellent service from Rimowa and Wilson.

Supposedly Rimowa is one of the best suitcase brands in the world. We bought a trunk that we use a few times to travel and in one of them, the suitcase cracked close to where the zipper is. We took it to the store to check on the possibility of a repair and to our surprise the salesman said he couldnt do anything. That there is no repair for the damage done.It is not that kind of customer service that I expected, especially from a customer who was loyal to the brand.

The suitcases are beautiful.But employees are always sleepy lol they yawn in your face ...What 😧

Spectacular store, very good service the staff is very professional and fast! I have already had to go twice to repair my suitcase and it has been very fast and very good attention from both the staff and the Rimowa guarantee! They send your suitcase home after they repair it and also at no cost! Recommended 100%

Due to bad handling, the closure was broken. I contacted Rimowa Miami and they sent me the replacement FREE OF CHARGE, they even paid me the freight. An excellent service. The product is incredibly light, I have the size 30 and 29. My recommended, both the product and the service of the store.

Nice, friendly, accommodating, quick repair of the United demolished suitcase. SO you wish that on vacation

Excellent place