Called on the phone about an appointment they no called no showed for A week after the appointment. and jimmy just start laughing like its a joke. Well Jimmy I hope you find this review hilarious

Excellent place to have your lawn equipment serviced.

Google please allow the options of 0 stars! PLEASE FIND SOMEWHERE ELSE! The owner was VERY RUDE to my husband, he never gave us an estimate at first. My husband took our lawnmower to get fixed, my husband told him all the stuff he DID NOT want him to do (including an oil change) and sure enough, he did them anyway and wanted to charge us $130 for everything (including what we told him NOT to do) when the lawnmower costs us $100. I think this guy is overcharging everyone so they dont end up paying so he gets to keep the equipment to sell it.

Best selection either for residential or commercial yard maintenance and landscape equipment,dont look no further,this is the place where you get what you need Mr.willie is been in business for Long time over 20 years,and when you see a business been already stablish and successful as tropical lawnmowers, is the results of the hard work and excellent customer service that makes the difference.so if you looking for good selection on good quality plus service I highly recommend.

I contacted William (owner) at Tropical two times reference my riding lawn mower repair for pick up. I have a Home Depot warranty. I was on hold for approximately 10-15 minutes on both calls.He stated that the warranty orders submitted by Home Depot was incomplete. The pick up authorization for $100-$200 was not on the order.He further stated the following:That is not his job to call Home Depot and advise them that the pick up was not included, that I’m supposed to do that. He stated that that’s what happens when you buy the lawnmower from Home Depot. He said that if I would have bought it directly from him it would not have been a problem. The right hand doesn’t know what the left hand does. He stated that he was very busy. I noticed that his voice got louder on the phone and he barely allowed me to talk to him. I suggested that since he has an agreement with Home Depot that it may be beneficial for him to discuss it directly with them and correct the issue. I was very disappointed with the outcome of my discussion with William. I have used Tropical for several of my past riding lawn mower repairs and I have always received very good service. I hope he re-considers and calls Home Depot warranty to correct any issues in order for future customers to have a better customer experience.

I wish I could put 0 start, Please do not go there.My girlfriend had an old lawn mower that needed a tune up. This place did one without giving us an estimate and when we picked it up, they charged us $129 if I remember correctly. After many arguments, the owner said to leave it there if we do not want to pay and he will sell it for $100, I should have done that as after only a few weeks it was very hard to start and stay one and now it does not even work at all. Please if you choose to use them, and I hope you dont make sure to get a written estimate. The owner does not care about you. Thank you and good luck to find a good and honest place, we live in Miami

Actually a very professional business. Worked with Willie, could not ask for better service,and no one was trying to make you leave $60 deposits for no reason. Just a cool and relaxed place and by the way stay away from Degen,s in Miramar.

I communicated with the store over the phone to make sure that the take care of the brand of my generator under warranty, as this shop is 45min from me. I arrived to the shop and he informs me that my product is not from a good brand and the I shouldnt have purchase that, he followed by saying that he will not take care of my warranty and they do not have an agreement. I call the manufacturer and they get in contact with him so authorize the drop off and he look at me and told he will straight up not going to work on my generator (I believe this was the owner). Very poor attitude. I would not visit this store ever again.

THE WORST PLACE YOU COULD EVER GO, HORRIBLE CUSTOMER SERVICE!! THEY ARE EXTREMELY RUDE ! AND THEIR PRICES ARE EXTREMLY HIGH, I WAS OVERCHARGED WHEN I WENT BACK TO PICK MY WEED EATER MACHINE AFTER MORE THAN 10 DAYS FOR A REPAIR THAT WAS NOT EVEN FIX PROPERLY, DO YOURSELF A FAVOR AND NEVER COME HERE!! I NEVER WRITE A NEGATIVE REVIEW BEFORE BUT I NEEDED TO WARN ALL MIAMI ABOUT THIS HORRIBLE SHOP! STAY AWAY FROM THERE! DO NOT DESERVE NOT ONLY 1 STAR👎

Horrible...first and last time I will ever service anything in that store. Buy your parts and walk out. Zero attention to customer service, the owner walks around with an attitude like hes the greatest thing on earth since sliced bread. I took my generator to repair prior to the storm, dropped it off and was told I was #3 on the list. I went there three times to see what was taking so long after receiving no calls from them, long story short, I picked up my equipment 2 weeks after it was dropped off...2 weeks and I was #3 . Never again.

I saw a lot of bad reviews and I was a little scare of this place. But nothing like the people said happens. People here were supper nice. They have a lot of equipment to see and try before you buy. They do repairs but they take some time since they have a LOT of work and thats because they are good at it. Go there and see for yourself.BTW users leaving bad reviews just have 1 or 2 reviews given in the lifetime. Its super rare right? Seems that some competition is not playing fair

Worst place ever. Put me on hold for over 30 minutes and closed shop without answering or apologies. This is a Sears service center that Sears should dump. Theyve had my brand new saw for warranty work for several weeks and nothing yet. Dont even answer phone. Should have not dropped it off there. BEWARE THIS PLACE SUCKS.Deserve Zero Stars.

Best in the area. Great customer service. Always has what you need in stocl especially tires and all sthl and ferris. Check them out

Tropical lawn mowers, dont even deserve 1 star, the company and all employees suck big time. Do yourself a favor and dont even try this company or your will loose your money and time. Sears needs to stop referring customers to them.

Not a place to go if you want or need service. There are other more competent and service friendly places in Miami.

I have been landscaping in South Florida for a few years now and every time i bring my equipment for repair, it takes a month or more for them to look at my equipment and give estimate on whats wrong and how much etc. The owner always says a week but its just a lie to get you out of the store. They are always a month or more behind. So dont bother bringing your equipment to these crooks unless you can wait a month or more for them to take a look

This shop has nearly the worst customer service that can be found in the city of Miami. Customers are spoken down to and treated as if they are wasting the time of whatever employee they are speaking to (especially the manager/owner). After several visits to this shop receiving the same poor service, I finally brought to the manager/owners attention that I didnt like how I was being treated. The managers response? He boasted that he was a good business man and had plenty of business and basically made it clear that my business wasnt important. Theres also no punctuality when it comes to their service either. I simply asked for an estimate and after I had paid for it, I was repeatedly given the run-around about why I had not received the estimate yet. Finally when I said I wanted my money back after still having not been given a simple estimate, the manager basically hung up on me. This is a terribly run business as far as customer service goes. I definitely do not recommend this place if you expect to be treated as a human being and not a nuisance or dog.

The best of the best. I love these guys.

Purchased my new Sthil Kombi weed whacker and attachments there on 3/26/16. Had a great experience and the staff was very helpful. They even priced matched ads I found online. Kinda shocked to see the bad reviews as I had a very pleasant time there, and went there before reading these reviews.

Stay away from these incompetent crooks! I took them my grass trimmer for repair, they kept it for 3 months, not ready yet, not ready yet.. I finally decided to go pick it up and was told they could not repair it! They never even attempted repair and never bothered to call me! These clowns should be fined for misleading customers. The owner also seems to be a bitter old man. Take your business elsewhere!

Sounds like it was the owner that took care of me he has terrible customer service skills He needs sales training and customer fulfillment training dont waist your time in this location lawn and back yard equipment they dont need the money . Thats the way it seemed to me as a customer willing to spend money

I buy all my lawn Mowing equipment and pressure washers here! Excellent place and very professional staff

Bad customer services. The guys who work their have a stuck up attitude. And the pricing to repair equipment cost an arm and a leg too expensive.

Funny javier left that review . Maybe his part of there repIr crew. Hey by the way i left my pressure washer there an i was told it was going to be $35 for the estimate and it was gonna take two weeks becuase of the hurrican which is understandable. When i when back two an a half week later pressure washer was just left there unatendable . There excuse was i did t pay the $35 . Which is bs becuase thats not what i was told besides if that was true why take the pressure washer to begin with. Hmm maybe u guys should learn some customer service . By the way if u dont belive me just call ull see how they just place u on hold . Go some were else

The owner of the business william torrents is a true number one a-hole. First of all there customer service is worse than anything I have ever came in contact with. When you come into owner willys store door chimes very loud 4 times, so there is no doubt that they cant tell that you are there. no other customers were in the store at this time. only little willy... playing on his computer looks at me and looks away as if i was wasting his time. I counted it 4mins 32sec. later after i moved a stool around at the counter, then he asked can i help you? same incident as a week ago when they called and said it was ready to pick-up. Today I had just spoke to sears from the parking lot of the store to see if my repair was ready for pick-up today? because of little willy said a week ago he did not know this was a sears warranty repair and now he would have to get the approval from sears before releasing it to me. Sears said yes it was ready but the store is charging you for a spark plug & air filter $13.65 funny i told the customer service i had just replaced those item a month ago!! the warranty repair was for a rebuild carburetor kit. going to retrieve my craftsman edger a very bad experience from that ripoff of a store. The poor people that have to work under this A-HOLE must be fools that cant get a job anywhere else. Very disrespectful and extremely rude. There website states: Voted #1 in Customer Service and Value THATS THE BIGGEST LIE EVER TOLD!! they are not even rated by the better business bureau Not worth the time and headache you get. If I were able to give this place a negative stars I would. YOUVE BEEN WARNED DONT GO TO THEM FOR A REPAIR. IF YOU GET THE SAME TREATMENT AS OTHERS ON HERE REMEMBER I TOLD YOU SO!!!!!!!!

Love these guys. Very ease to deal with.

Bad customers sevice. Went to get a 6.oo part for a ms 170 did not have stright up with a blank face ...he said i dont have ot order it dont now what to tell you i dont have your part .ok i will never go back ty oct 5 14

Horrible experience. Owner was very loud, rude, and pretentious. Terrible customer service for a local shop. Would never recommend. Find another shop for repairs or save yourself the time and trouble and buy a completely new piece of lawn equipment somewhere else.

THE WORST PLACE YOU COULD EVER GO TO!! STAY AWAY FROM THIS SHOP, THEY WILL RIP YOU OFF!! HORRIBLE CUSTOMER SERVICE!! THE OWNER WILLY IS EXTREMLY RUDE & DISRESPECTFUL! THEY HAVE NO IDEA WHAT THERE TALKING ABOUT AND THERE PRICES ARE EXTREMLY HIGH COMPARED TO OTHER SHOPS, DO YOURSELF A FAVOR AND NEVER COME HERE!! I NEVER TAKE THE TIME TO WRITE A REVIEW, BUT I NEEDED TO WARN THE REST OF MIAMI ABOUT THIS HORRIBLE SHOP! STAY AWAY FROM THERE OR YOU WILL REGRET IT! YOUVE BEEN WARNED!

Do not deal whith this people, over charge for work that is not need to be done, warranty do not work with them, they will performe work whith out your permissionReturn your equipment in a box

Bad customer service, took two days to get a quote that took 1/2 hour to get after I called to find out what was wrong. Took two weeks after quote to get fixed, when I picked up, something else was wrong and they could not call me to let me know something else was wrong, I wound up picking up a broken machine and wound up fixing myself in order to use it.,

Has a lot of parts on premises

Worst Customer service of Miami store owner Willly has attitude!.only one mechanic to repair..takes forever then promised.....and they would add their cost for filter or spark plug....Ripp off !.SEARS should get somebody else

This place not open As in details they were supposed to be open today Customer service nothing Price is ridiculous

They have most everything, but the costumer service is kinda iffy

One start just because there is NOT a 0 rate. The worst place ever!!!!! Do not, do not take your equipment there.

Helpful staff

Nasty People... very little customer service.. Rude obnoxious the gentleman whose name Willy needs to learn how to treat customers

Super bad service

This place where is close in a Tuesday at 2:00 pm .

It was accurate

Good assortment

Dissatisfied with the place problems with Sears has a guarantee and do not want to pay

Very bad attention, apart from very arrogant and bad sellers, not trained to help a client

I have gone to this place and I really liked it and people who say that it is expensive but good that it is difficult to pay for something that one does not know how to do

A very familiar treatment.