Don’t waste your time. These people are clueless. My MacBook Pro needs a new battery as stated by the OS. They said they would need to run diagnostics that takes 24-72hrs. I was willing to wait, I then asked the battery will then be replaced? She said no we don’t even have batteries. So I was going to leave my computer for them to tell me I need a battery which the computer already states, then wait 3 days for them to call me to say the same thing and then let me know I wasted my time because the don’t have batteries! U make this up! What has this world come to! The level of incompetence is astounding! Go str8 to the Apple store. Apple should really take a long hard look at these 3rd party companies they work with. These people absolutely stink to high heaven! Apple store appointments are two weeks out in my area! I wish there was a half star rating! STAY AWAY!!!

Professional and very efficient, in addition to my Air book being well repaired !! Sandra Pereira-Lopez

There is nothing. Don’t waste ur time !I went to look iWatch and there was only 1 and maybe 2 Macbook, and a few other things.They has a lot phone cases!As I was interested in iWatch,before buying I wanted to ask a few questions and see the product with my own eyes.thats why I went coz I could buy at online!I walked into the empty store, no one came to me and they were talking to each other and laughing.Nobody care about customers.

Quick and Efficient! Exceeded my expectations with friendly staff willing to answer my questions. Thank you guys!

Unreal. Wasted more two hours of my day by going there, dropping off my phone, just to come back a couple of hours later to find out that they didn’t have that battery in stock. I was asked to provide the type of phone when I made the appointment and I also called earlier in the day to make sure that everything would be ok. I was also told that Apple sends batteries at random and it’s impossible to know when they’ll arrive. Incredible.

Technician tried to charge me $100 to put software back on my MacBook even though it is covered by Apple care. I would NEVER waste my time here and advise you to go straight to an AUTHORIZED Apple store. YOU NEVER HAVE TO PAY FOR SOFTWARE WITH OR WITHOUT INSURANCE IT COMES WITH THE COMPUTER. Such a Scam and complete waste of time! AVOID THIS STORE IF POSSIBLE!

Very useful place with friendly and knowledgeable people. Will definitely go back and recommend to friends and family!

Very Nice Place and a lot of Interesting Things and Variety of Things that People are looking for!!!!Very Highly Recommended

Great place, didn’t have to go to the Apple Store.

The store is still there, doing the same job, just under a new name.

I recommend going directly to Diego.One of the most understanding person from the store. He’s very quick and knows exactly what to do in any form of situation. Definitely recommend him the,store is overall very clean.But if your going in here I advise you to ask for him.

I needed to fix my MacBook Pro 2010 and when I went to the apple store they told me that they don’t fix old computers anymore so they suggest me to buy the parts and take it to someone to fix it. I was staying close to this location so i went to the store and had an awesome experience. Michael (technician) was very helpful and friendly. He suggested for me to buy a new RAM to ensure I didn’t need to go back anytime soon. He did an awesome job and I am very appreciative of his help. I Will definitely recommend this store to anyone. Great job!

I went to fix my screen and a MacBook Pro and both Diego and Michael were really helpful. Diego helped first with my screen and explained all the issues that will help me. About the laptop, Michael dos great recommendations and left my computer like new. I definitely recommend the two techs on that store.

Very nice experience in store. All the employees were very nice and helpful. In specific a very nice girl, Daniela helped me pick out a case for a my brand new iPhone 11 pro. 👍🏼

I made an appointment with them only to get there to see a cashier who told me that shes not a technician and that the technician isnt in today. Whats even the point of making an appointment then? The cashier told me to pay $80 to leave my laptop there and they will see whats wrong with it. I immediately left and went to another authorized store who were much more helpful and able to discuss options.

They were PERFECT!!!

I took my McBook Air there for a diagnostic on Friday, and two days later they called me with a solution. The technician, Michael Vega, was very knowledgeable, and found the problem right away. He gave me all the options available for me to make a decision, and guided me through the problem. He also gave me a few tips to keep in mind. He was very professional, helpful and courteous. The other reps that received my laptop at first were very nice too. Service was fast. Will definitely be back when needed. ❤️👍

Excellent service from Michael. He was very honest and told me exactly what I need to do, did not try to upsell me for something I didn’t need and instead gave me the best suggestions for my scenarios. I felt that I could trust his advice because he did not have any ulterior motives. Super helpful, knowledgeable and honest staff!

Today’s visit into the Apple store was very helpful and insightful thanks to Michael. His great work and patience helped me learn a lot about my MacBook error that I didn’t know. Love the energy of the workers there, special thanks to Mike!

Really loved OneClick! I’m visiting Miami for a few days and Apple was being very unhelpful and unappreciative of this fact and they were unable to provide me with an estimate (even if it was less that what was needed) and an estimated time of completion. OneClick on the other hand was extremely helpful before hand, told me everything I needed to know with excellent customer service.When I actually came into store, the technician, Michael, was fabulous, helped me through everything, he was very knowledgeable and thorough making sure that everything was backed up prior to me releasing my phone. The service was even completed early that expected when was a huge plus! Definitely recommend them and will use them if I have issues in the future.

One word: MICHAEL! if you need any fixing of anything Apple he is your guy. I went to fix my MacBook Pro and he had my repair ready for me within 15 minutes and also explained to my husband and I which Mac desktop would be good for our particular needs even though he knew we didn’t need it then and there he took his time in answering all our questions.Truly the BEST Apple experience because of MICHAEAL !!

The attention I received here was top notch. I came in because my iPhone was not giving me reception. They took it in and sent it to apple and 1 week later it was good as new. Shoutout to Michael and Cesar for taking care of the problem with their professional attentiveness.

They are supposed to be an authorized apple support location, but they tried to charge me for a service that apple offers for free at their genius bar. Dont waste your time or money here, go directly to an apple store if you need your MacBook serviced.

Michael at dolphin is a life saver. He made everything clear and easy for even me to understand and I’m pretty much a toddler when it comes to computers. Thank you Michael.

I came in to fix a sticky keyboard for my MacBook Pro (13-inch, 2016). They warned me how a diagnostic (since not an Apple store) may cost $, but they took in my desire to get the free fix (according to the Apple website). So, this KIND AWESOME TECHNICIAN, Micheal Vega, got the diagnostic to go through FREE. And he managed to get the service to fix MORE than just my sticky keyboard. Like, there were some additional issues (like a bit of a cracked screen) that I simply didn’t want to pay to fix (I mean, it was just a visual issue, no functional issues). However, MICHEAL VEGA is so kind, he hit up whoever was necessary and SO MUCH was fixed thanks to him!!! If needing an Apple fix, he is the technician to go to!!! Plus, the whole facility is really kind and caring to answer any and every Apple-related question. ♥️

On weekdays over the phone, they were very helpful but face to face on the weekend was just SAD. Couldnt even give me an estimate. Two pretentious Venezuelan teenagers with bratty attitudes behind the cash register who looked & sounded clueless that were more interested with flirting than helping customers & what seemed to be a manager or sales person who just played with her phone although she seemed a little more personable & conversational than the two teenagers. For a $60 diagnostic & a non existent estimate, needless to say I wasnt convinced & just got scared off by the crappy costumer service.

I am very happy with the service and they are pleasant and so knowledgeable. Its conveniently located and we always bring our laptops here. They are fast and highly recommended. Also, you dont need an appointment!

WORST EXPERIENCE OF MY LIFE. Took my MacBook Air to get restored and updated. They charged me $80 to which they said had to be paid in cash. (More than likely someone took the money. due to the fact that they also gave me a receipt that had the date from 4 month previous.) I had the computer for 10 hours when it wouldn’t turn on again. After I took it in I had to leave it for a “diagnostic” they said would take 5 hours I called back in they said another 30 minutes after another call they told me it would take 2 days. As I call now they tell me my motherboard is fried and it will cost me $700 which they are not responsible for after I had given them my computer in working condition. But the technician was just “following my orders” I now have no computer and they are not responsible for frying the motherboard themselves. These people are not trained well they are sneaky and will take your money if you’re paying cash. Will never return! Don’t waste your time and money go to an Apple store or be ready to have to buy all new equipment...

They service is excellent and fast!! Staff is friendly, kind and so helpful!! I definitely recommend it

Michael was EXCELLENT. I walked in and, although he could not help me at the moment, the fact that he took the time to explain all of my options and even got techy but understandable. Going forward, when I need any repairs done, I am coming here to get things fixed.

Great customer service from Daniela. She was so happy to help us. Thank you, I will definitely come back and ask for you.

I needed my MacBook fixed due to failing hard drive. The Apple specialist I called indicated oneclick could help me out so I took my laptop in and Michael Vega assisted me. He was incredibly knowledgeable and went through every detail of what needed to be done to fix my laptop. He even took the time to look up the parts I needed on amazon and sent me the links directly so that I could purchase them. He was very reassuring about the process and it put my mind at ease that my laptop would be in good hands. They were able to backup everything from my laptop on to my external hard drive and fix my laptop. Now it feels like a brand new laptop!! I’m so happy with the service and results and even more thrilled that I did not have to buy a new laptop! I highly recommend oneclick for your Apple repairs. Very knowledgeable staff, quick service, without the usual waiting you would find in the Apple store!

I went there a few days ago and they saw me without the need of scheduling an appointment. They were very helpful and polite, and resolved my issue quickly. I will definitely come back. Plus they have very good deals on accesories for my apple products.

Amazing service! Diego fixed my phone very fast.

Great customer service! They helped me with my iPhone X super fast ! Thanks

This place is very good, I took my Mac which I had trouble with for over a month. They gave me a very good price plus a discount. I definitely recommend this place for service your apple products. Is even better than the Apple Store Without the long waiting and the endless lines.

Great customer service! Sales person really helped me find exactly what I needed! Technicians were also a great help with fixing my computer!

Great help, got my MacBook sorted out right

All the staff is wonderful and nice. Helped me with my charger in less than 10 minutes. Definitely recommend if you need your phone fixed quickly!

Michael the apple specialist made my experience at oneclick wonderful! He is extremely knowledgeable about everything having to do with apple products and will try to resolve you issue as quickly as possible. He was able to identify my MacBook Pro’s hardware issue and had it running within it minutes. I highly recommended coming here for your apple needs. Thank you so much Michael for the amazing customer support!

Michael Outstanding Service and very knowledgeable about Apple phones.A real expert !

Great service. Come see Daniela with any questions. She is amazing!

The Store is now better with the new administration. The people are very friendly and excellent service. 100% recommended.

I took my phone cuz my screen was freezing I left it there the next day I came pick it up because there was nothing wrong with it and it didnt even last an hour that my screen was freezing again I took it back and they told me that it was my screen because of the hair line crack that I had on I paid the 138 a few days later I come back and they told me that Apple changed my phone and I was like what about the money I paid for my screen because if Apple replace it my phone has warranty for that and they said that the money I paid went to the new phone at the end I had to go to a real Apple Store to change my phone because they didnt even change my phone because the replacement phone they gave me had the same problem as my other phone and they stole my money. Like I will never be going back there

I went to the store kind of annoyed of my iPhone trying to fix a battery issue I had. Nicole introduced herself to me and fixed my issue within a few minutes. Left the store with my phone fixed and a smile on my face. I would definitely recommend this store if you have any issues with your apple devices.

Went in for a small problem on my laptop and they solved it right away. love this place. definitely recommend this place for apple product service!

Michael Vega was an amazing help!!! I was having issues with my email and he quickly resolved the problem!

The service was faster and realist. I’m going to have a new iPhone

Horrible customer services, they dont known what are doing, always have a excused for everything. Dont return the phones in reparation in time and the worst part is the workers almost all time are connecting with the personal phones and dont pay attention to the customer. I dont recommend this place.....bad experience

Michael was great help! In very little time he solved my Iphones problem. I definitely recommend this shop and his advice!

Great service. The customers service agent Octavio Córdoba was an excellent person!!!

Brand says it all. Just great!

I mean yea ummmm the store gave me Gucci snake thank you Daniela galoppi

This girl named Daniela Galoppi was very kind and helpful, an outstanding worker who was patient with me being very ignorant in all the technology.

Bought 2 MacBook pros from this store and was a great experience, next time i need to purchase an Apple product I’ll come back to this store.

Went in to have my Macbook fixed, they told me they would take 4-5 business days and they had it ready in 48 hours. Great technical service

If your lookin for AirPods there to expensive here so take your self to Walmart

Stay away - Stay Away!!! Bought a MacBook 33 months ago. They customized it with an additional hard drive. Now it wont turn on, repair is no longer under Apple Care because of their mod. They told me to take it to the Apple store, Apple store says take it to OneClick. Complete joke, never buy anything here and expect Apple to honor the warranty.

Good customer service in reference with the AirPod issue I had tooked care of me right away less than five minutes. Thank you Octavio Córdoba

Amazing experience and very nice people working at the store.Ill stop by as soon as I come back.Kind regards,

You can find everything you need at one of Miamis popular malls.

Terrible service. No knowledge on all types of equipment. If you look for answers and help in the store that you bought the equipment the last thing that you want to hear is did you read the instructions... you want warranty for any equipment with flaws or at least a helpful attitude. Wont find that in this store!

Great service and friendly staff, no appointment necessary, the repair i think took a little longer if i would have taken the phone to a apple store, but you dont need appointment, so this is a plus.

Required products unavailable

If you ever need #Apple support avoid this place. I left my uncle’s #iPhone and they provided with really poor service so I have to call Apple directly to avoid losing the warranty.

Terrible, i feel scammed, they sells as authorized apple retailer but dont accept returns or exchanges.They sold me an ear plugs, when i realized i couldn t charge and use ear plugs at the same time i tried to exchange them for a regular ear pods and toldme sorry we do not accept exchanges or returns.Dont buy there, just go to a real apple store.

Excellent service from Octavio C. Very helpful with products and service. :)

Very good service. They fixed my macbooks software issue. I walked around the mall and came back to get my macbook and it was fixed.

I went to this store in the Dolphin Mall, and Michael solved the problem in my Mac Book Pro in less than 1 hour, the store was not congested, and everyone was very kind to me

Bought iphone screen protector for one of my boyfriends daughter.. which is is not available in other store. Who sells iphone(?)

Scam artists - told me I was out of warranty and wanted to charge me $700, also told me they would need to hold my device for 4 days and would not order the part necessary unless I left it with them - Called Apple directly and its a $29 repair - in addition, they can order the part and call me when its ready to repair so I can take my device home and not leave it with them. SAVE YOURSELF THE NIGHTMARE AND GO TO AN APPLE STORE - THIS PLACE IS AWFUL

199 for AIRPODS THATS ILLEGAL DUDE GO BUY THEM AT APPLE OR BEST BUY PAY THE REAL PRICE. Lots of mis priced and incorrect labels

I had A great experience with One click store, a quick diagnostic of my problem and I was surprised with the cost and the speed to fix my computer, I was back in business in a short time, THANK YOU ONE CLICK, I am planing to send them more items to fix.

This was a wonderful experience shopping at the mall

Its fine for a pretend Apple Store. The time I went in they didnt have what was needed but, if youre in a jam, might be helpful.

Avoid this place like the plague! Terrible customer service. Told me my phone would be ready the same day (arrived when they opened) and took them 3 days to fix. Then they don’t answer the phone so I can’t even check in on the status of the repair. Never coming here again.

Friendly helping staff just they need one more person I think because you are waiting busy store and not enough staff. They are selling apple products.

SCAM - they tried charging $700 + saying the computer was broken only to take it to an actual Apple store and saying there was nothing wrong with it.

HORRIBLE SERVICE, my phone wouldnt turn on and my dad took it to OneClick and they said i will receive my phone in 6 DAYS whatttt i might as well get a flip phone. UGHHHHHH

Good attention, the dependant was very kind.

I hate writing bad reviews, but I do this to help other people with their computer/cellphone repairs. Please consider taking your gadget somewhere else before here.I took my 1 year old Mac for repair - I unfortunately had milk spilled on it. OneClick kept my computer for more than 3 days, and gave me a quote for over $950 to have it shipped to Apple and repair it in aprox 4-6 business days.I, as a college student, really do not have $950 dollars to spare [I made the last payment for this laptop last month :/ ]I took my laptop to a place 3 min away, CPR (CellPhone Repair) in the Sedanos plaza (58th & 107th ave) small and family owned store. They opened my Mac, cleaned it and fixed it in less than 3hrs. It is now working perfectly fine. They also gave me a 1 month guarantee. All of this for less than $90.Very sad OneClick took 3 days and were going to charge me more $900! They werent even able to provide me a detailed report of the repairs they planned - said they needed it to be sent by Apple themselves.Hope this saves some people some money!

Great store and number one Apple Store

Extremely helpful staff! But remember this is not an Apple store.

Very good store exellent costumer service

Horrible service, the young girls are not trained at all. I got an appointed to have iPhone service at 10 am and technician does not start till 11 am.

I got help fixing my screen. My phone now looks brand new.

There was only one person working on prime day. The poor guy was so overwhelmed

Called to this store about info on Apple products. They never answer

Took an iMac there. After the initial inspection they said they needed time to run a diagnostic just to call me the next day saying that my screen was crack. They didnt accept responsibility for it. Now, Im screwed and no one care.

Wonderful first time experience

Plenty of eating places. English not widely spoken, but friendly enough.

I dont like apple but great service ^_^

No one was able to help us with our issue.

Excellent customer service, really recommend!!!

Cool 👍

Excellent attention!

Has everything you can think of

Excellent store, awesome service!!!

Ive been to this store twice and will never come back again, their service is terrible, their solutions are always complicated or will take several days as they state and over all, their attitude is not the right one to even try to help the customers

Amazing service