We had the opportunity to work with Marcia Lainez at Wool. She is very knowledgeable and really helped us figure out what we needed. She understood our budget and steered us in the right direction. We couldn’t be happier her specially during these times of delays and shortages.

I had a wonderful experience at Wool Kitchen and Bath! Liliana was incredibly knowledgeable and helpful. She knew exactly what I would need for bathroom renovations and gave great options and suggestions. They have a beautiful selection to choose from and she made it so easy! Highly recommend them for your kitchen and bath needs.

Meh! I didn’t have the most pleasant experience but I don’t typically leave 1 star reviews because it could have just been an off day for them. I’d still go back. They’re a bit unorganized with orders and finding invoices.

I had a great experience at Wool Kitchen & Bath. Both Jeff and Liliana were very helpful and thorough. Liliana took the time to sit with me and go through every detail of my bathrooms. She had great suggestions and is incredibly knowledgeable. This team provides outstanding customer service and makes this process of building a home a delight.

Very helpful n patient at parts counter

We recommend this Plumbing supplier store in Miami. At Miami 24/7 Plumbing we use it. Excellent supplies.

This place is a hidden gem. They have a beautiful showroom in the heart of the Bird Road Art District. Maria the salesperson is very helpful and knowledgeable. They have everything you need and more. Every product they have are of great quality.

The best plumbing store in town. Knowledgeable staff and lots of inventory, all at great prices.

Wool Kitchen & Bath did a great job getting me exactly what I needed. They asked all the right questions and went the extra mile to make sure we were satisfied. Would recommend to anyone!!

Everything is perfect with Wool!. Marcia our sales representative is very professional, nice person, very accurate with the information. As a contractor is very important for us to count with professional people like them in our subcontractors and suppliers team. All warranties are granted if you have an issue or problem with any item. The staff at the warehouse is very efficient. Really good experience!!, really good to recommend.

We were in need of getting our fixtures right away and werent able to return to the warehouse on a Friday. We were playing phone tag with our customer representative and unfortunately my last call was 5 minutes before the store closed. They were able to get me everything that I needed and I was able to run over and pay for it. They waited for me to get there, even after closing time. I genuinely appreciated the service, especially on a Friday, when the store is closed on the weekend and I would have had to wait until Monday to get the fixtures to my plumber.

Liliana Prado is a gift! She is extremely knowledgeable. She connects the dots so you dont have to guess what you need to accomplish your project, this is extremely helpful. As a designer I can say, She is pleasant and cares about each project, I feel she is an incredible resource to have and more importantly an amazing person to deal with. Lastly, when customer service has become a part of history, she is still super helpful after the sale.

When I needed a tub for my new bathroom the guys at Wool plumbing were excellent in showing me my options and explaining the differences to my wife and I. We chose a cast iron and they had it ready in the store closer to our home the SAME DAY! Our contractor picked it up that day. Its been great. Highly recommend this place!

I worked with Midaymis Gonzalo, showroom sales consultant, and she was absolutely excellent! She was knowledgeable/resourceful about the field, worked quickly to meet my time constraints, and innovated as necessary. The showroom was large and well equipped, and the inventory available met my most urgent needs. One stop shopping! Could not have been more pleased!

A great assortment and all price ranges - a very nice showroom.the people i interact with are always courteous, professional and responsive. their pricing is fair and competitive.it was a great experience from start to finish - one stop shopping!and especially working with marcia - great partner!

I typically do not leave reviews but felt compelled to leave a review for Wool Kitchen & Bath and specifically for one of their representatives, Marcia Lainez.My wife and I just purchased our first home and felt confident we had done our research on renovating kitchens, bathrooms, and more. When reviewing where to buy fixtures for our kitchen and bathrooms, we saw that Wool Kitchen & Bath had solid reviews and their Miami showroom was close by. When we arrived, we had no idea there would be so many fixtures and brands. We felt a bit overwhelmed but then met Marcia.Marcia asked about our taste and what styles we like and put together a portfolio of amazing fixtures for each part of our home. from whirlpool tubs to body sprays in showers, she covered every question and concern we had.We had no idea what we were getting ourselves into however, Marcia made it a great experience and Wool Kitchen and Bath also had competitive pricing. You get what you pay for and we feel we made a really good choice purchasing thousands in fixtures, tubs, sinks, etc.Thank you Marcia and Wool K&B!

Excellent showroom with extensive options. Very friendly and knowledgeable staff. I am rebuilding a house and will definitely be going to Wool for all my bathroom and kitchen needs. Great prices too!

It is very rare to be a happy customer in Miami today, as people have forgot how to bring good customer service to the marketplace. But, I cant say the same thing about this company as we had an issue with Rannai water heater and even though it was not their problem, but because we bought it from them, they got extremely involved with the technician, the warranty department and we got it solve. I have to thank directly to Armando Monteagudo, Mario and Elton for taking care of us and walking us through the entire process.

Had such a great experience shopping for my house. The staff was very nice and offered me many great choices. They took time to get to know me and understand exactly what I was looking for! Highly recommended!

If you are looking to remodel your bathroom or kitchen plumbing look no further than this store. Prices and the customer service provided by Ana Gabriela is magnificent.

Wool Kitchen & Bath is an amazing showroom with only the very best products. The showroom is vast but wonderfully organized and easy to browse. My showroom consultant, Marcia Lainez, was incredibly knowledgeable and helpful and provided all the guidance that I needed. This is the only place that I will ever shop for all of my kitchen and bath needs.

I am remodeling my entire house and thanks to my plumber I went to the best place, Wool Kitchen and Bath. Very good experience, good service, good attention, they know what they are doing.I will recommend this supply to all of my friends, I was dealing with Marcia Lainez and received a very experienced treatment. She is very familiar with all products and manufacturers.

Extremely disappointed!!! 15 mins before closing at 5 pm the owner/manager began to whistle from around the corner as to let the sales staff to hurry, its closing time. We were in the process of getting pricing and ready to buy!! Then, as if that was NOT enough, the other sales lady began to turn off ALL the display lights. They told me to come back tomorrow at 8 am if I wanted to buy something. As I left at 4:55 pm - everyone was rushing out the door. Go early or expect to get sent home!!

As a frequent buyer, I have always had top of the line service. The showroom ladies are excellent and extremely helpful. Highly recommend.

Very happy with Marcia, her help, and most of all patience. She was very fast to respond to all of my questions, and always made herself available. She definitely made the process easier.

As a designer, I need to be able to quickly and efficiently place orders for my clients. usually, I m running on tight deadlines. Wool plumbing, and Marcia specifically, are a great help. I highly recommend their products, and their customer service is unparalleled.

By far a positive great experience at Wool Kitchen & Bath, I ordered a Kohler kitchen faucet for my new home. The communication was superb from when I placed the order till the end. Customer service was polite, bilingual and professional throughout- I will use Wool for my entire faucet needs. Great place!

From the moment I entered Wool until the process was concluded Maria Rapp was with me devoting her time to my needs. I am very pleased and feel as though I have a new friend. Thank you Maria for all your expertise and kind attention.

Crazy helpful staff and huge selection at various price point. Felt the staff were trying really hard to make sure we were happy and not just trying to upsell. Stayed a few minutes past regular closing to confirm we got everything and was happy with final choices. Very professional.

Excellent service from sales to the warehouse. Inventory and prices are also very good. Recommended.

It says a lot that I am going out of my way to just write a review for this company.The prices here are the best in town. I had a few things missing in my shipment and they fixed things right away. I ordered some custom items from Kallista and my bathroom came out beautiful.

Wonderful experience and excellent products. I was beyond happy with the customer service and care I received. Will 100% be coming back for more!

I’ve purchased bathroom fixtures and toilets from wool supply several times in the past. Their pricing and product selection is unparalleled and I’ve always received excellent service, and as we know that is usually not the case in miami. Their associates are true professionals who provide as much or as little advice as you need. I recommend wool supply for all your remodeling and general bath and kitchen supply needs. You won’t be disappointed!

Great experience! The staff helped explain the different options available, so I could feel comfortable with my purchase. I am very satisfied with my new tankless water heater.

As developers were working for the last 7 years with Wool as our primary plumbing supplier, the staff is really helpful, good pricing but Marcia, our personal representative is another level: super nice person, excellent communication and feedback, she brings fast solutions for every scenario, courteous, professional and responsible... Highly recommended!

Showroom is beautiful and Marcia is so helpful! Prompt to respond and received my order in a couple days. Would highly recommend!

I have been using Wool supply for many years now and they have always been able to help me with what I need or have been able to find it for me.Marcia has been a great help with finding what I need or dealing with some special clients that I have.

I had a very positive experience with Wool Kitchen and Bath. I thought I knew exactly what I wanted but I was given a few options by the showroom associate in the same budget range, one of which I ended up going with. She also caught a mistake I made when choosing the type of shower valve I needed. I could not be happier with my new master bathroom and kitchen.

Employees are not experts in shower and bath systems. The manager was understanding of this and helped me with my shower system because he knew they messed up so bad. Everything came in wrong finish, they were not able to give me delivery dates on any items. I asked to pay red label express shipping they didnt even try to do it. I redid 4 bathrooms in my house. Wasted an extra 2k or 3k fixing there mess ups. I went to gables plumbing for my master everything was perfect. At the end of the day the sales reps are not good and they are not thorough.

Marcia Lainez with Wool Plumbing really listens to what a client wants, is very knowledgeable about the options, and stays on top of the order until the end. I highly recommend her.

Marcia Lainez has been exceptionally helpful with all of our plumbing needs. We would highly recommend for any project, big or small.

I have had excellent results, and excellent service. Greatly recommend it!

Stunning luxurious products along with a luxury service that takes experience to the next level

Nice clean showroom. Lots of product and knowledgeable staff.

Amazing service and a great variety of product lines. Working with Midaymis is always a pleasure!

I have been a customer of Wool Plumbing for many years and always work with Maria Rapp. Her product knowledge and attention to detail is very helpful and the few times that there were issues with parts ordered, both Maria and the company were quick to help solve them. Highly recommend.

We worked with Midaymis at Wool Plumbing Miami with pleasure. Midaymis is very knowledgable, helpful and took care of the details!!The showroom is well thought out, making it easy to view and understand the collections.

Fast & Polite people working there will do business again and reasonable prices

I worked with Marcia Lainez and she was very diligent, professional and friendly. I recommend Wool.

Excellent service, awesome product selection and knowledgeable staff. You won’t be dissapointed.

Great service. The sales rep, Midaymis had a lot of knowledge on everything and was able to supply what was needed for my project.

Great customer service, great prices, great selection!

Great service at the back counter. They price matched a bit with Amazon.

Our realationship goes back 2 generations with Wool. What can I say, good products, good service at a fair price. My very professional sales person takes much of the complexity out of the purcasing experience. Thank you for making my work a little eaiser.

As an Interior Designer based in Miami, Wool is my destination when I need to shop kitchen and bath fixtures for my projects. Maria Rapp is my sales representative and I couldnt recommend her more!

Excellent pricing and massive inventory on hand! Cant recommend them enough for ALL plumbing needs.

Excellent customer Service! Great working with Marcia!

Great service, very professional, reasonable prices.

High quality products with fast, efficient, and friendly service!

Great customer service, Thank you Marcia!

Great place, Liliana is the best.

This is another place that only cares about customer service when it involves leading you to the cash register. I bought shower pieces and was referred to Robert with R&R Plumbing. He destroyed my bathroom. I had two leaks as a result and he just disappeared for nine days after I gave him a check. I had to hire someone else to fix the mess he caused. Ileana with Wolf plumbing was of zero assistance I called her a dozen times asking when Robert was going to fix the mess he caused and her response? Oh hes busy. What a joke.

Getting an appointment might be easier with the President. Terrible customer service.

B customer service, the women that help me with attitude and rolling the eyes,I felt uncomfortable plus the prices are really over prices .

Very nice place..expensive though

Poor $100 min purchase, unless you have an account.

Found everything here

I asked for a dual discharge toilet tank and they gave me another model. Much trouble to change it

What bad attention they give in this place in the showroom they send me to the store they have in the back of there the person tells me that they do not sell what I have to look for in the showroom .. I do not understand if it is the same business, Will it be very difficult to search the inventory? Either they dont drive or they dont have a system!

Good attention and good prices

Excellent service before and after purchase. professionalism at all levels. Thank you

Great place to find various brand name items

Excellent service and customer care. 100% recommended.

Excellent

Suoer helpful