I visit this company for the first time and today I have to buy at the Miami airport. And as the first time I ordered, obviously I did not know how to order and the cashier who was taking my order when she saw that I did not know how to order the lady instead of explaining to me she commented to her coworker with derision that I am very stupid in the receipt her name says Shatundra S. When She finished taking my order, a man of the same race was behind me and she explained him very kind and gave him an excellent service I’m posting the picture below. wow I felt discriminated against and obviously offended by the insult. I hope the manager can read this since I look for his information and I could not find it. ..! a very disappointing of these place real bad service in this place.

Their service can be better…

Having not visited the US for a year and a half and Colombia not having bagels, i thought I had hit the jackpot when I got off the plane and saw and smelled bagels. As soon as I got in line they cut off the line right behind me around 1pm. Worst bagel selection, flavors only goyim would love. So I ordered turkey and cheddar sandwich bagel. I got my order and strolled 10 min to my gate. Opened the bag and it was 2 greasy eggs and sausage. I could either walk 15 min back and hope someone was still there and then walk 15 min back or eat the greasy flavorless egg sandwich which I did. If you are stupid enough to eat at Einsteins bagels, check your bag before you walk away

THE WORST SERVICE! We asked about the ingredients in the bagels due to my toddler’s peanut and egg allergy. The answer was, “I don’t know I don’t make the bagels.” Just terrible. I grabbed both my children and walked away. Terrible experience. We were there today 08/20th/2021 around 7:00 p.m.

Rude staff shuffling everyone through. Very nasty basically yelling at me to put in my order. Just awful!

Its likely you have limited time while waiting for your flight. Do not waste it at this Einstein bros. Not only did they serve me a rancid and basically raw twice baked hash brown which I recognized that I should throw away after taking the first bite, the salmon on the bagel I ordered was discolored in some areas, and they did not even provide me with any napkins ( I am eating a bagel and hash browns before my flight, use an ounce of common sense).

Bad service, the cashier didn’t answer questions just yelling, not enough products.

This was the worst sandwich -because the chicken was hard and ruberry (microwave cooking).. Good concept but not good for an airport terminal 🤮

The worse service ever!!! One of the workers yelled at me because she stated she was yelling out my name and never heard her. We waited 30min to get two breakfast bagles and when i approached them the manager said that there was a lot of people. Bad customer service and my order was incomplete.

Worst service ever. They are never open. They tell me they open in 2 hours and when I return they tell me another two hours. Great franchise but this one needs new management

WORST CUSTOMER SERVICEToday, I ordered bagels and a hot chocolate from your Terminal D store. When I paid, the young woman serving me flipped the monitor when I hit “EMAIL” as it was my intent to enter my e-address, when I indicated that I was not through, the cashier responded “It’s ok”.I told her, “It is not. I hit email. I would like the receipt emailed”. The cashier responded again that it was ok. I then told her that I did not have a chance to enter my email before she flipped the screen. I proceeded to ask if I could get the receipt emailed instead.At this point, the cashier tapped the shoulder of a colleague to request help. The colleague, who later indicated that she was working at the drink area, was a woman of color with a tattoo on her right arm. When the cashier explained the exchange, the woman responded “ You didn’t enter your email”. I responded that I did. The woman again repeated that I didn’t. The cashier, looking helpless at this point, noted that the email was not completed. To which the woman responded, “Well, a receipt is a receipt! I don’t know why you’re making it a big deal.”What??!! No apology? I was speechless.When I attempted to explain that I did not wish for a paper receipt because I was on a business trip, the tattooed woman responded, “Ma’am, you need to calm down.” I responded that I didn’t need to do anything but have them honor my request. I suspect that this woman is used to bullying others or yelling above others because she became incensed by my response. Or perhaps she is just used to arguing her way through life, which is rather sad and a poor representation for your company. The woman proceeded to begin yelling for someone to show up... security(?) I suspect, I’m not sure. This is so confusing that someone would call for backup because I was requesting a receipt.Thereafter, the woman provided my hot chocolate. I was confused since I ordered bagels as well so I indicated that my order was more extensive than the drink. Big mistake! Your staff member lost it at that point, indicating that I was causing trouble and I was being a real problem. I was stunned! This person took my query completely out of context because she was angry. To underscore her anger, she started yelling “I’m a grown woman and no one is going to talk to me like that today”. Again, unsure about why the anger. It is not her store and I am a customer requesting service.I believe the server was showing off because a TSA agent jumped her to let me know that I needed to figure out what fight I wanted to fight. First of all, I didn’t know I was fighting, and secondly, no one at the store apologized for what seemed a disproportionatelyrudevand disrespectful customer service encounter.I am appalled by this encounter. I have yet to raise my voice. Your staff member is ill-mannered server and should seek counseling for anger issues. I would like to think that there a major underlying issues with this woman and me not backing down by requesting an emailed receipt lit a VERY short fuse. Your staff needs training on ways to de-escalate versus escalate a simple request.

I just walked up to ask for a coffeeTold me they were closedAnd then made a joke as if it was funny12:15 p.m. on a SundayI would definitely stick to Starbucks in the airport

Cappuccino was just a milky coffee at best. No foam. It was more latte than cappuccino. They charge for espresso drinks but a regular filter coffee is probably better.

Coffee taste like brown water. They charge extra ($3) for almond milk when regular locations do not. They are understaffed and unorganized

Mine was fine hahahah

Sells MinuteMaid OJ in a rebranded 16oz cup for $3. Brilliant. If I wanted MinuteMaid I would go to Kroger and get a gallon for the same rate. This blows my mind being in the middle of a citrus-centric state! Your bagels are also flat spread dry with cream cheese.

Poor service. No real urgency to orders. Staff on social media behind counter with long line. Left without my food.

Burned bagel. It was black. 😞

“We’re closed” said to me at 9:22 AM on a Saturday. I’m sorry, what?

The staff today was excellent. Great service, very polite.

Rude customer service, tells me a few individuals waiting in line that she was closed and then as I walk back she was serving customers.

I got the nova lox on a bagel. The fish was bad. I am a crew member for American Airlines. I am going to warn everyone about this place. Gross.

Loved Epic breakfast bagels. Good when you start flying out early AM.