I had to move my family to a different CVS. While it might be difficult to reach doctors during a pandemic, its their responsibility to communicate that and not just inactivate a prescription that is extremely important. Also had such a hard time getting things filled overall.

Pharmacy told me today moderna was approved for booster.

My Husband and I usually do not have any issues with CVS, but today my husband was calling in a refill on one of his scripts and the lady who was handling our phone call was very unprofessional and of course she didn’t give her name. I understand that it gets busy and I understand someone might be having a bad day, what I don’t understand or appreciate is someone in her profession taken it out on clients/customers. You have no idea what someone is going through or what someone has been through, so to be very rude and patronizing and condescending is unacceptable. Honestly if you can’t handle your job or the position you are in then I would suggest switching careers. Anyone who is working in health care needs to be caring and have great 👍 bedside manners, it seems that people who are working in the health care business have forgotten why they chose it in the first place. I hope the lady on the other end of the phone line this morning can figure out if this is really the career path she wants to be in and I’ll pray for her and hope for the best for her.

Worst pharmacy EVER! Rude and they always act like they are being bothered by you for doing the JOB they were hired to do. Horrible customer service. Go see Joanna at CVS in Target at the Loop. She is the nicest pharmacist ever. Even when she is busy, she is polite! I avoid this one at all costs. Never ever HELPFUL.

Pharmacy staff are kind and understanding

There’s was a young boy who’s tag said Joseph I believe? He was a real sweetheart who was very patient and answered all my questions really improved my day. Keep it up

I would like to Express how grateful I am for the help I was given, I have had an issue with wound that just wasnt healing for a very long while. Ive see doctors at Mass Gen about it they did nothing, not one of them were any help.I was given a suggestion to try a Bandage with Manuka Honey. When I say the within the 3 days I had it on, its been remarkable. Thank you for caring, an awesome advice. These days so often you ask for help, staff point and walk away.

Not a fan of the unprofessional pharmacy here. The female pharmacy tech used her own personal extra care card to get points for my purchase! This was not an item on sale either.

Pharmacy service is poor. Both techs Ive interacted with have been very rude and did not listen when I asked a question, just continued to talk over me.

Went there today for a Passport picture. When I walked in there was nobody waiting for service at the counter. The girl working there said something that I did not quite understand but did include the words wait here and then she was gone. She came back and people started lining up at the counter. She told me her manager was busy and she would take care of me when she finished with the customers in line. Well, the line just kept growing and new people were coming into the store all the time. I finally said to her that I had been waiting, for what now would be more than 20 minutes and the way the traffic was going I would be waiting all day. She just shrugged at me. Should be 1 star. Ill give an extra for the shrug. Wont be going back here.

I come here all the time to pick up my prescriptions!

Pharmacy was good the one time I had to use them, however the front of the store, including an overweight manager with gray hair and glasses (best description wirhout seeing his name) is very INCOMPETENT. I dont know how this store is even still open. Should have sued them 2 years ago when I slipped on ice they neglected to put salt on where I even ended up with injuries. Ill stick to my home CVS. These people are morons. Sorry not sorry, it is what ist is.

They are so nice! Great prices and GREAT and CHEAP makeup!

Great customer service

Ive been dealing with this cvs for years and recently theyve been really unprofessional. I never had a problem but last month they lost my script. I was mad but i let it go. Got the script from my doctor went back to have it filled. They didnt have it. So i had to come back the next day. I take meds for seizures and if they didnt get it too me the next day i wouldnt be having fun. Turn the page to this month. Im going out of town actaully out of state and they put in a order 3 days before. It had to be a special order. Now on the 3rd day they still dont have my meds. I made them switch my scrpit over to another cvs. Witch is way farther from me. This store is ridiculous dont go to the pharmacy cuz they suck. Go buy drinks or food w.e just dont go to that pharmacy.....

The pharmacist at this location is the rudest most unprofessional woman I have ever had to deal with.

Said my prescription would be ready at 11, its noon and Im still waiting

My child medicine was order, I came to pick it up and it wasnt ready, the tech at theach counter told me it would be a 15 mins wait well 30 mins went by and no medicine, I left and came back 2 hours later, was giving my only one of the medicines charge for two!!! Went back after realizing I didnt have it, and the tech say sorry we never mixed the antibiotics!! Really CVS!?!? I have used this location in the past several times was a bit disappointed today!!!

Unprofessional pharmacy staff. I have been going to the CVS on 266 Broadway st. in Lawrence for a long time and never had a problem. The CVS in Lawrence did not have my prescription in stock and so they sent it to CVS in Methuen. When I arrived they had me jump from window to window and three associates including the lady at Drive-up told me they werent any prescriptions sent over. I called the Lawrence CVS and so she told me she called them twice and confirmed. Instead of the employees from CVS Methuen calling them directly, she had me call and relay whatever message I had to. Zobia the person who was helping me told me she didnt understand what my frustration was about. After that she told me my prescription was sent over to Burlington. And finally the answer I left with was that they did not have the prescription in stock. When I spoke to the CVS in Lawrence she told me that they did confirm having it in stock. Besides, the lack of communication and lack of good customer service you could hear them talking about the situation as if they were gossiping. I will never ever come to this location again. Its sad that two stores have such a hard time communicating.

Horrible pharmacy- major attitude

Very good staff

Very helpful staffing

Best !

Good

The pharmacist was very patient and kind!

I found a prescription drug that other pharmacies did not have

💟