These bozos wasted an hour of my time. I had to ask a hundred times what the final price for the car was. The so-called manager was not listening to a thing I said. When they finally gave me the final price the car was $6,000 over market value. I walk smooth out of there and went up the street and bought me a Camaro 2SS (same car).. 5k less a year newer. And the same miles.. dont even waste your time to go here. Bad salesmen bad ☝🏿😑

Very impressed with this dealership. I was originally working with Roger Beasley Mazda in Austin, but they continually ruined the deal we had for the car, as well as my relationship with them after them telling me they won’t sell me a car because I had been there too many times. This dealership helped me out, got me an amazing monthly price, and even got me a discount since it was the exact color I wanted. Once I got there, everything was ready, i just had to go to finance. Everyone was so friendly and amazing. Jason helped me out and would totally recommend him. Eric in finance was also amazing. He threw in some complimentary extra’s which was awesome.

My mother has a Mazda so I usually go here to get her maintenance done. The workers are very helpful and attendant to your needs. They are really here to serve the client. Plus the inside of this building looks so up to date and modern. It is so welcoming that they have free snacks, free water, a TV, and a kids room. Service can sometimes take a while, something as simple as an oil change can take around an hour if you do not make an appointment. I like this dealership, seems honest.

I was able to secure a great deal on this 2017 Ford. Jeffery was very accommodating and responsive in the buying process, and the dealership was flexible in its pricing to fit my budget. Alex in finance got us in and out very quickly, giving me a full understanding of what I was signing. This was my first time purchasing a car with only my name on it, securing my own financing, and making the deal myself. I’m very pleased with the outcome. Shout out to Metro Mazda!

By far the best car buying experience I’ve ever had. The guys at Metro Mazda made the entire process easy, fun and stress free. No high pressure sales tactics, only full transparency the entire way through. A huge thanks to Armando, Ryan, John and Kaionte for turning my dream car into a reality!

I arrived right before closing. I thought they closed an hour later. Anyway, a gentleman stopped me outside as my friend went inside. He was interested until he learned that I wanted an inexpensive car. I walk inside and he says he will be right back. Next thing, a woman walks out of the room and says she can help me. I asked if the guy had traded me to her. It was obvious. THEN! She tells me that she was explaining to my MOM (i dont remember the words after that). My friend and I looked at her and she informs the lady that she is younger than me. Honestly, it went downhill even more after that and we walked out. Then I found out that she told my friend that they were closing. Im sorry for your bad luck. Im not exactly trying to spend $10 on a cappuccino. Lock the door if you are closed. Insulting does not even BEGIN to tell you how we were treated. That is the second time. I went there before I bought my Kia and had a similar experience. That explains the Kia. NEVER AGAIN!

Great staff. Nice location. Service goes the extra mile.

I purchased my 2021 CX30 turbo from Mesquite Mazda and TAE was my sales consultant, and he was outstanding! TAE was very professional, friendly, and he was a man of his word.. So, if you need a car go visit Mesquite Mazda and ask for TAE.

Thank you so very much to everyone at the Metro Mazda Mesquite location. A special thanks to you Lali, Julie, Paul and Anthony in the service center. You guys went above and beyond the call of duty helping me Tuesday morning getting a bird out of the grill of my car. ❤️‍🩹💕You were ALL very kind and with no hesitation jumping in to help me. From the time I pulled into the Sales center and was directed around to the service center. Everyone of you get a gold star. 🎖🎖🎖🎖🎖🎖🎖Again THANK YOU 🙏🏻Sincerely Janna ❣️

Great, fast & friendly staff helping you get in and out as quickly as possible. Treat you with respect and very knowledgeable in what they do. Very understanding to needs and situation, do everything within their power to make things right for the customer. Great place, will continue to be a loyal customer of this business.

My experience was awesome. I purchased a pre-owned vehicle and was very straightforward with what I needed and sales rep Gabby was phenomenal in helping in every single way. She even drove to my house 30 min away to finish paper work because I had to go. It was a very pleasant car buying experience.

Worst car buying experience in my life. Ive 2 other Mazdas in the past, an RX7 and a Mazda 6. I went in to purchase a CX30 2.5S MSRP $23,225. I sat down to talk numbers and next thing I know they added $2600 in insanely overpriced add ons I didnt want. $500 for tints that werent even on the car, $500 for door edge guards that was just a strip of clear tape which was already bubbled and coming off. $800 for seat stain protection, kind of like Scotchgard. Which leads me to believe it wasnt actually done since they were already charging for tints that werent even installed. Another $800 for GPS tracking in case the car got stolen which all new cars are already equipped with. I adamantly expressed I didnt want any of that but they insisted that they do it to every vehicle as soon as it comes in which was obviously not true. Then they dragged the financing experience on for about 4 hours giving me a horrible APR, while all of this is going on the vehicle was sold to someone else. Then they tried to step me down to a CX3 for almost the same price with the same insanely overpriced add-ons. At this point I was hungry and exhausted and I reluctantly agreed to their prices. However thankfully McGavock Nissan, the dealership I visited the day before called me and made me a fantastic deal on a 2021 Sentra SV MSRP $22200 without any unwanted add-ons, less than half the APR, $60/month less, half the down payment and free tints to boot. So I told Mazda NO and went straight back to the Nissan dealership. If this how Mazda conducts business these days, they have lost a loyal customer for life. Do yourself a favor read the other 1 star reviews and you will quickly notice a pattern.

Gabby and Art are great! Helped me when my tire had a bubble and needed replacement! Jose and Brett were there too lol! Great service and not a long wait!

Worst experience ever had. I went to get a cx-5. They gave quote of 7k more than market price(compared with other dealers ). Manager was harsh and shows his frustration on customers and forces to pay more for dealership includings. They actually say that we will give a better deal than what we have but doesn’t, it’s a trap to bring you in. My suggestion is not to waste you time by visiting to thus dealer.

SERVICE DEPARTMENT: manager says his crew is new and he doesn’t trust them to do complex work like a compression test without the master tech - who works a second job.Besides taking more than ten minutes on hold more than once to get ahold of anyone - They lied.I had an appointment for a compression test at 11. I confirmed twice (2 phone calls) with the lady (Molly I think). Explained what I needed and that I was driving FOUR HOURS in. When the car gets there, I find out that the “master tech” isn’t in. They literally told me they couldn’t help, period. The manager said he didn’t trust his crew and the master tech works another job an is only there certain days.If they are not going to do anything other than oil changes on certain days, they should communicate that with the schedulers.I would have known if I was allowed to talk to the mechanic—. But THEY WON’T LET YOU TALK TO THE MECHANIC!!!!

I was here with a friend to look at 1 car. It seems here that the goal here is to try to make you leave with a new car that day. My problem is that I wasnt looking to buy at that time. They tried so hard that they literally made an offer right when my friend and I where getting in my car running out of the dealership. If your looking for a cheap new car, I would consider a Mazda, I think the company makes solid cars. But If you dont like being pressured, I dont suggest this dealership.

Lots of negative comments about this dealership. Unfortunately right when I’m most interested in a new car. Most concerning is the report of modification of vehicles the instant they arrive on your lot to force customers to pay for options and accessories they don’t want and may never use or need; vehicles that are reserved for a customer then disappear by the time the customer gets there. And most alarming: excessive vehicle price changes at the last minute. Why should I choose this dealership and face this type of aggravation especially when the vehicle I’m looking for NEVER seems to be on your lot?

I’d just like to acknowledge how liberating it is to know that true hospitality still exists.....let alone Hospitable AND! Efficient. Thank you for leading by example! Theresa, Andy, and the entire team. I am greatly moved by the hospitality and efficiency of EVERYONE! If I were a Texan, I’d definitely drive across the state just to receive service from the wonderful spirits that assisted me during my time there. Thank you.

I had great help from Kyle at this place, he helped me find the car I was looking for, hes really good at keeping you updated if youre looking for a particular car, ask for him if youre looking for your next car

Excellent service, quality, kindness, fast on my last visit to the service of my car. 100% recommended

They had me drive for over an hour to come check a car. Once I arrived they said it was sold. I called when I left home to make sure it was available. When asked for a manager, they took me to another sales guy. I walked in one of the offices asking for a manager and a guy with a name tag Jason said he is the manager. I explained to him what happened and he simply said yea it happens… BS

I just recently got maintenance for my car in this location, and this place exceeded my expectations. I usually get uncomfortable at dealerships but I was greeted by Lali Valiente and automatically I felt super comfortable. She knew exactly what she was talking about and explained everything that I had to do for my car in detail and that made me really happy because other places just rush like they don’t care about the client, she made me feel like we had already met before. She gave me the pricing in timely matter and the service was done quick and everything looked great! I believe the technician was called Mitch, so thank you to him also! I will most definitely come back and get all my services done with Lali again, she is well worth the drive! Whoever hired lali has amazing intuitive skills to know she would be a skilled asset to the team. That person needs a raise and praise!!

I took my Mazda to get some service done and apply car play installed. It was such a positive experience and really appreciate my service advisor, Odaliz Valiente. She kept me updated and answered any concerns I had. They did not try to upsell me on other items I didn’t need.

My purchasing experience at Metro Mazda was great! I had originally brought my previous Mazda in for service and my service advisor, Jeremy, was great! I decided to look into purchasing a new CX-5 and put in an internet inquiry. Emily was my initial contact in the internet department and she was super friendly and of great assistance! She was very responsive to my email inquiries! I returned to the dealership to look at the vehicle I had interest in and Jason Jenkins, my salesperson, did a fantastic walkaround vehicle demonstration and was very knowledgeable about the vehicle. He even delivered the vehicle and documents to me the next day which was a huge plus given my busy schedule! The sales Manager, Randle, was readily available and very helpful as well! The Finance Manager, Joe, was friendly and expedited the finance process!My hope is that this review is helpful to those looking to purchase their next vehicle and that they will have as great an experience at Metro Mazda as I did! By the way, I would highly recommend the CX-5! It is a lot of fun to drive!

Metro Mazda of Mesquite was awesome to me and my dad. Leslie was the one who I primarily worked with and who ultimately sold me my car. We bought a brand new 2021 Mazda CX-5 Grand Touring Reserve. She was communicative and so sweet. The location had very recently changed owners when we were there, and everyone we met was very professional and nice and it was great to work with Metro Mazda Mesquite! Highly recommend!

Best Car Buying Experience Ever! So Ive been buying new cars for 45 years. Ive purchased about 30 new cars (for myself, my wife, and/or kids over the years) and at least 6 used vehicles. Ive worked with dealerships in several cities and several states. Ive had some really good, positive buying experiences but most are the more typical, high-pressure, we cant get you THAT car but we can get you THIS car or well how much payment can you afford. Ive literally had to take out a phone and threaten to call the police to get my keys back after the dealership makes an appraisal of my trade-in, because they dont want me to leave until theyve sold me a car! Not so at Metro Mazda. Everything was very low pressure. Ashley new her stuff and was so courteous and articulate. She listened to me and really wanted to help me. The leadership (Jeff) and the finance folks(Joe) were just as awesome. I also met Paul who runs the service department and he gave me a tour! Metro Mazda is low keyed, wanted to help me and get me a vehicle I wanted. And the CX-5 Grand Touring is a fantastic car. All the bells and whistles I wanted and then some. Great ride, good acceleration, good mileage and incredible safety. I love the vehicle recovery capability (15% insurance discount), the Heads-up Display, the protection plan, the maintenance plan, the interior protection plan and the whole nine yards! I hope to do business with Metro Mazda and Ashley again in the future.

I went today August 12 2021 to pick my car up. I dropped.it.off.again on 7 30 2021 and they have not contacted me.in update. I left my.mileage written down.in.the car and it was 85501 in 7.30.2021 and today it is 85502 when.got it. I told.them.they lied.because Teresa informed.me.that they had been.driving.mmu car and just was talk in bout my car. She lied.or.the head of.the mechanic guys in.which he came.to my.car.n tried to say.thst they only drove.my.car on their lot I asked him why he do.that cause they kno they dont hear anything on ground their lot. I.told.him.they lied.they been.letting car just sit n.thats why they decided to.rinse.it.off. all the other time.u.have dropped.the car off.due to they didnt fix.my car right.it.has.never been washed off. LIAR.Not.good.cuatomer service at all. I initaially brought my car in. Bout July 1 2021 and the had it through July 29 2021 indicating its fixed and wad not. They had.my car for.sevetal. times.bout.my.xar same problem. The last time I went got it August 12 2021 they had it.just.sitting.n collecting dust and they had not did anything with my car NOt called me to follow up. I will NEVER take my car back there Again! Yall stick.with.the.minor stuff and.IF u Cant diagnosis correct dont.Take.people.money. I.also went t To mazdausa.com and sent.an.email and.it.came.bk as indeliverable. I want to talk with the HEAD Manager!

Good guys work here. Just couldnt make a deal.

Went in to get some info, just starting to contemplate about buying. Jason came out to help me. He was understanding about me just looking. He got keys to two different vehicles for me. Showed the cars to me and explained all the features.He wasn’t pushy and if I decide to go with a Mazda I will be going here.

Stopped in for a battery remote change on a rental. Took about a minute with no charge and I was on my way.

The worst car buying experience I’ve ever had. Vehicle was titled incorrectly and took several months the get action from the dealership to correct the error. I ended up having to handle the correction myself. Don’t expect a call back or communication from their finance manager Joe all the way down to the sales team. I can strongly NOT recommend car shopping with this bunch and I absolutely dread working with the Service department if the front of the house was this difficult to work with. One star only because you have to, but two thumbs down.

My experience at Metro Mazda of Mesquite was great! Jeff did an amazing job, he was very nice and personable. As a first time buyer and recent college graduate he was able to help me get the best rate for what I had to offer. Thank you again Jeff! Would definitely recommend this dealership and Jeff as your car sales associate.

While we initially had some miscommunications around our first visit, we were finally able to speak with the service manager Paul and he did help provide clarity around our concerns.There were some new options presented that are better than where we left off.I appreciate the extra effort that was put in to address the problems we had previously by both Paul and our technician.

Wonderful purchase experience with Gaby and Ivan. They are focused on the costumer’s preferences, needs and wants. Even under the current physical constraint quarantine due to Covid19, I was able to complete my whole purchase on line. I am a Mazda loyal consumer and their first class product, accompanied with Metro Mazda premium sales and marketing skills, have made my mother”s day shopping a real delightful event.

Great service experience all the way around.

Jason Jenkins is amazing! Truly a genuinely good person. He cared and listened to what we wanted (and more importantly) what we didnt want. He is the best salesperson, because hes NOT a salesperson. If your dreading and putting off getting that car that you need because you dont want to face the onslaught of car salesmen, hes the guy you need to see and ask for. Thanks Jason for a smooth and easy transaction. The finance guy is a hoot too!

*****DECEPCION*** $3,000.00+ ADD ONS on used vehicle.If youre going in to see a vehicle that is advertised for sale for a certain value. make sure to tag on the 3-4 thousand dollars they add on top. They say theyre not legally able put on the advertised price which is true but we all know this is a another way to make more money. For Example: if you go in to see a $26,000 car then expect that vehicle to really be a $29,000.00 car because theyve cleaned it, added new tires, tinted the windows, added tracking and protection.now dont get me wrong. i do feel like some of these add ons are attractive but they should be only optional. These tactics are not consumer friendly. They work all in the benefit of the dealer and i guarantee for those who were looking to purchase a car a the advertised price. 100% theyll end up with a lot of buyers remorse and honestly.. i didnt buy a car but I 100% wouldve if i didnt like i immediately was getting ripped off when i sat down to see the numbers.Plus side. everyone was nice but everybodys nice when theyre trying to sell you something so i dont know if that weighs anything

BUYER BEWARE - During my recent car buying experience I learned there are 3 types of dealerships. 1. A dealer that charges no dealer fees/add-ons and you can expect to pay ~7.5% of the purchase price in taxes. 2. A dealer that has add-ons that are reasonable and they are disclosed up front.And 3. Dealers that charges 3k plus in dealer fees/add ons and do not disclose till after youve already picked a car. This is one of those dealers.... If you purchase a car from here, please expect to pay 3k more than any price you are expecting for add ons including a tracking service which is just a little better than what Mazda already gives you with their Mazda Connected Services. This location does have a large inventory so they feel they can do this. They will tell you not to worry about the 3k but in my experience they were not flexible.Banks used to charge fees, but now that is a thing of the past. I hope dealer fees and un-asked for add ons become a thing of the past as well.

Great truck, great price. They even brought it to my house to test drive.

From the time I drove up to find out about service, Teresa instantly understood my concerns about safety for health & reassured me regarding precautions the company takes. Without that sincerity in her eyes, Im not sure I would have made an appointment. She was professional yet caring- a great blend & wonderful image for your company. Franklin was thorough on his explanation about the service, he answered my questions & was very kind & his voice held a smile. Also professional yet kind. One of those great folks that put you at ease. Another great asset to your company. God bless you all & thank you.

We had a great time working with sales person Steve Han. He was a great help getting us what we wanted at a price we were happy with. Steve is definetly on the Christmas Card List! This was our second purchase at this dealership. Management was interested in our thoughts and acted on them in our favor. Big Five Stars guys. You earned it!

I had the pleasure of working with Tae in sales, with the purchase of my new CX-5. I am new to the Mazda brand, and the dealership & everyone there, really made me feel great about my purchase. I am looking forward to working with them in the future. Thanks, Metro Mazda!

Very knowledgeable, friendly staff, generally low pressure shopping experience.

Update: When I picked up my vehicle the Manger spoke with me explained exactly whats been happening. I appreciate that very much to take the time to talk to me and as a nurse I understand about being under staffed and having to handle multiple things at once. Metro Mazda of Mesquite has taken care of my vehicle multiple times and appreciate what yall have done for me. When it gets busy things get overwhelming miscommunication can happen. But the fact that you saw this review and spoke to me personally says alot. Thank you for taking care of my vehicle and for speaking to me.Dropped my vehicle off at 2:55 for a scheduled service at 3pm, oil change and tire rotation. 6pm rolls around I have not received any notice if my car is ready to pick up.i check my emails and I see one saying that I missed my appointment and they canceled it. When you call it says they are open for pick up till 8pm we go to see about the car its 7pm the place is locked up. Inconsiderate of there customers I scheduled that service at that time to have my car for tomorrow and now Im without a vehicle. Poor customer service very very disappointed. And I have no clue about my car if its even been serviced.

Very nice people! The front desk staff made it feel like family, and I felt like family. Even though I needed a cosigner and there was no one that I knew that would do it they offer good deals, Thank you so much!

INCREDIBLE EXPERIENCE FROM START TO FINISHMy entire experience with Armando (I worked closest with him throughout the entire process) and all other team members at this dealership I had the pleasure of working with was a class act from start to finish, and simply excellent in every way.Armando is professional, knowledgeable, pleasant, extremely genuine, caring, and working with him was not only the BEST car leasing experience that I have ever had, but the BEST customer service experience I’ve ever had. Armando went above and beyond to ensure all my needs were taken care of, communicated daily with me to check in on how I was doing, and provided me with any status updates on my vehicle throughout the lease fulfillment process.I was in the middle of a move from CA to TX and Armando alleviated an immense amount of stress through his outstanding customer service by ensuring my new vehicle was ready for me upon my arrival to Dallas. Joe in finance was extremely forthcoming, thorough, knowledgeable, friendly, and communicative throughout the entire process from start to finish and an absolute pleasure to work with. Upon arrival to pick up my vehicle, I met another team member Gabby who was just as kind, warm and welcoming as the rest of the team had been throughout the process. She ensured my new vehicle was exactly what I wanted and was very helpful overall.I was greeted and welcomed by the entire team with a big bow on my new car which was parked right out front. Everyone was so amazing and friendly which overall made this a truly incredible and enjoyable experience. I would HIGHLY recommend this team of people and dealership.

Friendly staff, clean and comfortable waiting area. Was there for a test drive.

Thank you for going the extra mile to help me get a car. You rock!

BEWARE! Do NOT trust the advertised prices or discounts. Very misleading. In spite of having questioned and confirmed the final price we received a contract with “other aftermarkets” charges of additional $2596 in spite of the sales man confirming our price with no additional charges.They very much conceal the additional costs in the monthly finance package presented. They are not transparent up front.When we came back to question them about the figures, there was no ownership of their mistake in the least. Dodgy salesmanship, Do not visit.

Purchased a car in April and to be honest these peoples interest is just to sell and after thats done they dont care about anything anymore. I have been asking these people to mail me a copy of the documents i signed and till date 8 months later still havent received anything after asking multiple times. 0 customer service. Shouldve went somewhere else . The sales man was JEFFERY by the way :)

Went to purchase a used 2020 CX-5 that was listed on cargurus.com for $25,750 and rated as an excellent deal. When it came time to purchase the car, $3100 was added to the price for options that were already installed on the car. This is an extremely deceptive tactic and you should be wary of buying anything from this dealership and cargurus.com is going to be notified of their shady business tactics.

Just bought my daughter a used car at MMM. Jeff Holland and the back office were very easy to work with and took good care of us. I did my research and got a great car, super low miles and met my requirements. They helped the price fit our budget. I bought a new car there 6 years ago that Im still driving. Good service.

Armando was great! Came to see us quick, professional, nice, and worked with me and my mom to get an amazing deal that we could not turn down. Armando and the finance team are awesome people and I would love to do business with them in the future!

Bought our 2015 Juke from Emily. She is amazing, sweet, not pushy and goes the extra mile for her customers. My husband bought it for Valentines day and she made it awesome, card, balloon and all. GO SEE EMILY 😊

People were friendly, not too pushy and free snacks.

The car service was phenomenal, special thanks to Theresa for treating us well and clarifying all the doubts I had.

People where pretty nice!

Be careful with salesman they will lie to try make you come in, They don’t even have inventory

First time visiting Metro Mazda, and from the moment we arrived it was memorable.We scheduled an appointment weeks in advance, and they were expecting us. Our service advisor Teresa greeted me by name, and was ready to take my vehicle.The general manager stopped by twice to make sure we were ok.40 min later and we were out of there.Highly recommended!!!

The guy working at the parts department is super rude! I am warning you, if you want to have a good experience while spending your money DO NOT GO HERE!! I was here around 6pm to pay for parts. It started with the guy at the parts department talking to me WITHOUT A MASK ON - if you want to support a business wherein every employee follows a Mask mandate during a pandemic then do not go here! And then in the middle of our conversation he decided to walk towards the computer, his back facing me while I was still talking and at the same he was shaking his head - if professionalism is important to you then DO NOT GO Here! And he was doing this just because I ask that a name be printed on the invoice, which is not rocket science! Invoice is 32303- so that you know that this is not a fake review.

Colin was great. Quick, polite, professional, and negotiated in our favor. We appreciate the fast turnaround from start to finish. Car was clean and ready to go, took about an hour and we were on the road. Thank you for a good experience, we will return.

Almost 3 hours for an oil change and tire rotation is ridiculous. Every time we go it’s slow, but today was the worst. The sales department is amazing but unless you’ve got 3 hrs to sit and wait for your car, you may want to go somewhere else for service.

The best for car buying

This place is a TOTAL SCAM!! I wouldnt trust these people at all, pay attention to all the bad reviews in the last several months! They are ripping people off!

Very upset with my purchase from this dealership, as part of negotiating the price of the car they would not go down in the price, which is not a problem that is totally their choice and my choice to buy or not period but as part of the negotiating where they will not go down on the price but they will include some add-ons which was the window tint, they said the purchase will include the window tint, when I agreed on the phone to purchase the car depending on that they said they will have the car ready when I get there detailed and filled with gas. I went to the office and finish the process of buying the car without looking at it first before the actual buying, when I got in the car it wasn’t filled with gas but I said it’s okay not a problem I was just excited to have a new car period by the time I got home I looked at the car and you can definitely tell it was not detailed, I went ahead and bought polishing tools to remove The dirt that was on the car and also what made me most upset was the car wasn’t tinted. I then called the dealership and told them why wasn’t the car tinted even though that’s what we agreed on, they went and told me that the representative had told me the car will be tinted without their permission . I am the person buying the car, how was that my fault that your sales representative would give me a word and then your company doesn’t stick to it, that is really what I am upset about. I hate writing negative reviews but this dealership really does not know how to deal with customers, because I spoke with management there and they absolutely did not care about customer satisfaction.

I was very impressed with the service I received today. The waiting area was comfortable and the service was fast. Everyone I interacted with was friendly and made me feel like a valued Mazda customer. I highly recommend Mazda and their services.

--- THIS DEALERSHIP USED TO BE GREAT, BUT NOW ITS BEEN RUINED ALL BECAUSE OF ONE GREEDY SALES MANAGER ---To summarize it, I was mislead/tricked into returning to the dealership (after multiple consultants offered me essentially the same deal) I decided to sweeten the deal and buy two cars in one sitting. The reason I didnt go through with any deal is simply put, terrible sales management -(At this time, I believe its Ryan). Its very clear to me that he doesnt see customers, he sees bags of cash and hes hungry to pry you open and take everything he can. If you want a good deal, either wait till he leaves this dealership for good, or find a different dealership. Trust me. You will not be respected if hes the one to get your deal active and live.Apparently a multi-car purchase, loyalty, and a fantastic trade-in is not suffice enough to sacrifice some profit off the top to keep a customer loyal and happy. He didnt budge in any way, shape or form.My one warning is this - if you must come to this dealer, be careful to not get taken advantage of if Ryan is the deal approver. Like I said, youre a bag of cash to him. If youre not zipped closed and ready to fight back and know whats a fair deal, then dont come here at all.Cheers & good luck - I hope this review will help any would-be car buyers.

Since purchasing my CX5 in 2015, I have only used the Metro Mazda of Mesquite for my service needs. I have always received good service, but since it recently changed management, the service has gone from good to excellent. Everyone, from the first person who inquired as to the purpose of my visit, to the technician, to the manager was kind, attentive, courteous, and helpful. I came in for an oil change. They checked my belts and filters and tires as well, changed out what needed changing and let me know what might need changing out upon my next visit. I trust Metro Mazda for my service needs.

Cecil Cain thank you.You made this car buying experience so easy. I appreciate that you didnt try the hard sell. You and Metro Mazda of Mesquite get a 5 star rating from me. So now I have a wonderful - reliable - affordable used car. Thanks again.

We were looking online at a blue Honda Civic EX. It was priced at $14,995. We are cash buyers. The vehicle should be out the door at a price of, $16,395. The sales guy said the vehicle would be $19,000 total out the door. I then asked him where did he get his figures. He couldn’t give me a straight answer. What they are doing is illegal.2 days later I bought the same exact model from another dealership at the correct amount. Remember people, DO YOUR HOMEWORK. Always look at the total price of the car and add TTL and maybe another $200.00 for in house fees.I’m sure there response will be something like, we are sorry for the inconvenience. Those are internal fees that blah blah blah. Don’t fall for it people.

This was my first visit to Mazda of Mesquite. Had work done on my car. Clifford the service rep was curtious and kept me informed of my cars status. The convenience of a shuttle was a plus. Professional staff with a great outcome. recommend them for service. Thanks

April 2021 Update: The General Manager from the Metro Mazda of Mesquite dealership reached out to me and we were able to come to an agreement that resolved the situation.--------------------------------------------------------------------------------------------------------------------Buyer Beware – Do NOT purchase a used car from Metro Mazda of MesquiteI live in MN and like to buy my used cars in the south because of no rust. I purchase from “reputable” dealerships to mitigate any risk of purchasing a lemon from a private party. I purchased my daughter’s first car (Subaru Legacy) from Metro Mazda of Mesquite in late January. They did a great job selling this vehicle to me. I closed quickly and had the car back in MN within a few days of closing.Within days of getting the car back to MN, the check engine light came on, it idled rough and we could smell gas. My mechanic performed a review and found 7 issues that need attention. The first major issue was a damaged gas line that required my mechanic to drop the gas tack to replace the entire gas line. This was $800 to repair.It wasn’t 6 hours after I picked up the car from my mechanic that the “Check Engine” light came back on with a P0011 code. This is a low oil code to the turbo. It is $1,000 to repair the oil blockage and another $1,500 to replace the turbo that is most likely damaged because of this.I reached out to Metro Mazda of Mesquite on February 25th to report these issues and ask for their assistance to correct the situation (I know this car was purchased “as is” but this is above and beyond what anyone would expect from a used car). I quickly found out that the sale person I purchased the car from no longer worked for the dealership (high turnover). I explained my situation to the salesperson I was routed to (Randel Shahan) and he assured me he would bring it to the attention of the dealership General Manager (Art Morales). I followed up with Art a dozen times (e-mails and phone calls to the dealership where they would not forward me to Art…only would “take a message”) from February 25th to March 13th with no response to the issues I am facing with the car I purchased from their dealership.Art Morales at the Metro Mazda of Mesquite is making it clear to me that when you purchase a used car from them, it is truly “AS IS” and they will not stand behind their vehicles. As far as I am concerned, I would have had better luck purchasing a car from a private owner and not from Metro Mazda of Mesquite.My 16 year old daughter spent her money on a car, from Metro Mazda of Mesquite, that does not work…and Art Morales is not willing to stand behind his vehicle.New cars are low risk and come with factory warranties. They might be fine to purchase from Metro Mazda of Mesquite. But, do NOT purchase a used car from Art Morales and the Metro Mazda of Mesquite team without a 60-day warranty. If they are not willing to provide this warranty, then you know you can not trust the vehicle…because they don’t!

Angry, frustrated is an understatement ! I purchased a vehicle on Feb 6th 2021. I agreed on a price ( $26,800 ). $2500 for add ons which I still have no idea what the add ons are. Plus $1025 for GAP totally = $30,325.When I received my first statement the amount was $32905 !! I paid TTL cash & had no negative equity in my trade in ! I did not receive an invoice/purchase order showing the breakdown etc. I have been trying to make contact with Alex but to no avail. I left messages but still no return call 😡😡😡😡

5 STAR ALL THE WAY. FRIENDLY AND KNOWLEDGEABLE PARTS DEPARTMENT

Very good services 👌

Awesome service, visit and see Jason!!!

My experience here was great! Went in with a minor issue, or so I thought. Ended up with a horrible electrical problem with Pearl, my beloved Mazda 6. But Metro Mazda was great, especially my sales rep Gabby. She was awesome, very nice, patient and explained everything. Ended up driving out with a CX-5. She made the experience great. Go see Gabby @ Metro Mazda if you are in need of a new car.

Easy, fairly quick first service oh my CX-5. I had to purchase my car from another dealership but this is the closest dealer for service. Polite service rep and helpful.

We looked at several Mazda dealerships in DFW and decided to go to Mesquite Mazda because of their great inventory. We came in with a list from their online inventory of the specific models we were interested in, did the test drives, and were able to leave with a car that day. We are happy with the overall service and experience with both the sales and finance reps. However, as someone in a COVID vulnerable population, I was really troubled by the amount of people either not wearing masks or only partially wearing them. At one point I was uncomfortable enough to step outside only to be greeted by employees taking smoke breaks right at the entrance door. Aside from the lax COVID protocols and secondhand smoke, we are happy with the vehicle.

The service department has damaged my car door on the drivers side. The manager name Joshua in the service department keeps telling me and my husband parts are on backorder its going on a whole month now. They made sure they took my money before I looked at my car first. Im a very unhappy and upset customer I will advise anyone if you get your car fix there please take pictures of your vehicle before you release it to them. Instead of ordering a new part for my car, they order a used part instead. I will be calling my warranty people to let them know about all this stuff. Your service department has put holes and all types of deep dent marks on my door panel and the master switch to the windows was a used old part that wasnt sealed down to the door. You can pull it straight out of the door. Ask for the tail light to be replaced it was never done. I take care of my cars I dont care for cars that look beat and old looking. I liked my car until I let your service department ruin my car.

Slow slow slow I scheduled an appointment for a oil change. I arrived 15 minutes early it’s been over an hour and a half and I still haven’t herd anything about my car. I didn’t realize I needed to schedule an entire afternoon for a oil change. I don’t think I will be back

Best car buying experience Ive ever had! I got a good deal and the buying process was smooth and quick even when signing the papers in the finance dept. Robert Villa was awesome and I love my new Mazda 3!

Worst dealership ever. If I could I would give these guys 0 stars. I had been talking with the sales person for 2 weeks negotiating over the price on the car that I wanted. That salesperson finally agreed to get me the car for the price that I wanted and invited me to visit the dealership. Since I work 5 days a week between 9 and 6, I had to take half day off so I could go and get the car. Keep in mind I drove almost 40 miles one way to get there. When I got there one of the sales manager walks to me and gets me the price of the car as $39K while I and the sales person were on the agreement to get the car for $32K. They wasted my half day for nothing. I am actively telling people to not to go these guys for buying a car. There are other dealerships that respects your time and effort.PS: For the dealership, I bought a different brand car from Irving for a pretty good price and I got a pretty good deal on my trade as well.

I was very disappointed with my visit at Metro Mazda in Mesquite, Texas. The sales manager, Ivan, did not want to sell the car I was interested in for the cost listed online. He was extremely insistent on adding an additional $2500 for an after market tint and upholstery warranty that wasn’t listed online and that I did not want. I ended up walking out and purchased a car elsewhere, problem free. Will NEVER go back to Metro Mazda!!!

I had an excellent out-of-state buying experience with Emily and Ted! I worked with Emily primarily, but they were straightforward, communicative, efficient, helpful with my many questions and requests, and just fun to talk to! Meeting them in person you quickly get the sense they are just genuine, great people.I would recommend buying from this dealer purely based on the caliber of these two people and the smooth/quick purchase process!

The car buying experience was fine. Didn’t see anything that would set this dealership apart from any other.The window tint and paint protection film install was a nightmare (and still is). I made an appointment for the install and it took almost 4 hours before my car was even pulled in to be worked on. The window tint had bubbles on one window and none of the ppf was installed correctly. Took my car back in and again waited over 4 hours. The paint protection film was still not fixed correctly because nobody there knew how to do it. The window tint has since formed small bubbles again on multiple windows. Cheap tint. It’s not worth the hassle, take it to a professional company that specializes in these installs. Don’t waste your time and money at this dealership.

Jeff did a good job the right price (numbers) for what we wanted 2020. I could talk bad about them but everyone was truly nice. Thanks

Joe is the best person to buy a car from. This guy is more than just a salesman, he is a friend. He has always delivered on his promises and has my best interest in mind both in and out of a deal. Awesome guy, Mazda is lucky to have him!

You didn’t honor your price to one of my friends that drove 3 hours one way from Lufkin TX to buy a car you quoted $19K in writing. He gets there and you stick to $21K. He then moves to $20K and you still said no. I call that “bait and switch” and very poor sales management. He got back in his truck and drove 3 hours home. Wow. 6 hours agreeing to what you quoted and you didn’t honor your sales persons price.

Randy Leyva in Sales was great to work with. He sold us a beautiful pre-owned CX-5 and took care of our every need at a great price. Ask for Randy when you shop Metro Mazda of Mesquite!

My wife and I recently purchased a 2018 Mazda3 Hatchback from here. We had amazing customer service from Joe! Ask for this guy. He got us in the car we wanted for the price we wanted. It was quick and painless. They even did an awesome job at making us feel comfortable with the current COVID19 pandemic going. We will be going back for our next car for sure!

Great experience purchasing my new CX-5. Was in and out quickly, They were transparent and honest. After shopping around and getting frustrated at other dealerships the experience with Colin and everyone I dealt with at Mesquite Madza was amazing. Cannot recommend them enough!

I drove past this place for years and decided to stop by just to inquire about a work vehicle. I met a Sales rep named Dalen M.and am i glad i came in. I came in looking for a business car and Dalen took me around to look at different cars. It felt great to actually hold a conversation about my likes, dislikes and sports and actually draw down on what i was looking for in a vehicle. That felt like it was a friend i was talking to that i had known for years. I didnt purchase a vehicle but Dalen sure pointed me in the right direction. I know for sure in a couple weeks i will be back to get a car and im not shopping with anyone but him. I am definetly recommending him around my building. You guys should stop by and get the great experience i did.

Please do yourself a serious favor and sort these reviews by lowest and start reading why you want to stay far away and go somewhere else. They advertise cars for one price and then add $2596 to the price in aftermarkets like fabric guard that are well known dealer rip offs that you dont even want and refuse to take them off. I wasted hours of my time trying to buy a a car here they advertised for $15,688 but wrote up for $18,284. They are NOT honest and will take advantage of you and talk down to you when you question it. They will also lowball your trade below even a KBB immediate cash offer. Ive purchased many cars over the last few decades and never had an experience this terrible before. And you can tell they dont really care because their reviews show the same repeated issues with the same generic responses. RUN FAR AWAY!!!

Jeff is the greatest. He was very knowledgeable, friendly and treated me very well. If you are lookikg for a Mazda or used preowned cars . Metro Mazda Mesquite is the place. Go see Jeff amd tell him I semt you.

I leased mazda-3 from this dealer. Armando and Colin are good sales managers. Their words are trustable and checking/verifying with their manager before promising. I like this dealer. Good luck

I’m very impressed with Metro Mazda! The Service Director Mike, introduced himself to all of the customers. Not only did he thank us and show appreciation for us being there call but he also offered up his time for anything that we needed as well as offer amenities. He truly showed world class service. My service was quickly done and done right the first time! My advisor Jeremy was prompt in greeting me and taking care of my needs. The cashier was friendly and overall just a wonderful visit! I’ll gladly return!

If you have an enemy or perhaps an ex that is in the market for a new car, I HIGHLY recommend you send them to Metro Mazda of Mesquite!Since I have traded in my car back in May of 2020, I’ve spent countless hours making phone calls and sending fax after fax to the NTTA and DMV trying to fix an issue involving this dealership not disposing of my previous license plates, which I’ve come to find out is illegal according to multiple conversations I’ve had with the DMV. That being said, you would think that Metro Mazda of Mesquite would not have downplayed the seriousness of this situation.I found out that this was going on when I started receiving hundreds of dollars worth of toll bills under my old license plate. I notified this dealership immediately and I was told that “it would be taken care of and not to worry.” Four months later, I find myself in the same situation due to negligence and have even been sent to collections for refusing to pay toll bills that are not mine. I will consider myself lucky if this is all that comes from it considering the fact that my license plates could very well be being used for illegal activity and I’ll have no idea. This dealership most likely has no idea where my old license plates are either.You know this is a big issue when the DMV, out of all people, is on your side and recommends filing formal complaints and to pursue further action. Very disappointed on how Metro Mazda of Mesquite has handled this issue.

Janeen, the service coordinator, made sure my cars issue was fixed. She called shortly after I paid and left the dealership to make sure the car was running well. Another auto service shop had failed to repair the car properly, but Janeen and Metro Mazda got it right!

Joe is the far the best car salesman I have ever worked with. The easiest, most straightforward and kind approach. Buy a car from Joe! You wont regret it!