The staff at this FedEx location has gone above and beyond for our wedding signage! Everything turned out wonderful and the turn around time was so quick. They helped us make the right paper selections and were so accommodating. I’ve been to this location for shipping needs as well and the staff is always helpful and friendly. I will absolutely use them again for any printing and shipping needs. Thank you to Daniel and his manager for helping us and the rest of the staff for keeping in contact throughout the process.

Every other fedex will handle good drive documents, however not this location. Dont bother going here, any other fedex will help you.

Ive been here quite a few times and each time the staff has bee helpful, informative and friendly.

Fast counter service. I used Fed Ex for a source to return items from online purchases and the process was quite easy and quick. Mask required. They will provide one if you dont have one.

“”DO NOT SHIP ANYTHING HERE”” Updated Review: Due to change in plans our shipment needed to be canceled. Our 26 boxes were delivered to Phoenix from Mesa the next day. They charged us $4700.00 and refuse to refund our money.Fast & friendly service even when your shipping 26 huge boxes. Aundreah was awesome and super patient. I would highly recommend them to anyone,Thank guys!

Outstanding customer service! Thank so much for doing such a wonderful job all the time!

This location has the friendliest and most helpful team! Theyre always smiling and are quick to help so youre never waiting long. I had a list minute print job that I need turned around very quickly and both Tony the Manager and Mike the Asst. Manager were very helpful and got me taken care of very quickly!

Their printer’s browsers are out of date and google drive would not connect, no help given. I was just told to use the pay per minute computer. Or then try somewhere else.

Went into fedex was assisted by a young man who was in training, who in my opinion needs more training as well taught some customer service. he was very rude and the manager who was a couple feet away did not help at all- definitely not going back, went up the block to UPS off of Alma School and Main and the manager there was happy to assist me both amazing customer service also fast and pumped service; I definitely will be going back to UPS not FedEx!

I have been more than impressed with the safety, care, consideration, and encouraging attitude Robert Rob has left in the hearts of our Carriage Lane Plaza! It is truly rare to find a duplicate of such outstanding service and positive conversation while at work. Thank you again Rob, see you next delivery!

Came here with a last minute request for overnight printing that other locations had turned away, and not only was Mike super nice, but they were able to help finish everything in 15 minutes and I went home with one less morning errand! Huge lifesavers, very thankful to have found this location. Cant recommend them highly enough.

Not sure why this location has such bad reviews. I just had a GREAT experience with Michael H. Thanx for the help!

Mike is the man! Helped me ship off all my groomsman gifts and a book for school with ease and even saved me a buck! This guy was very informative and knowledgeable. Best and easiest shipping experience I’ve ever had! Thanks again Mike, appreciate you

Have been going to this location for years as a faithful patron, exercising my rights to bear arms in locations that do not have signage posted visibly for customers to see if firearms aren’t allowed, and today because of my skin color,I was told that I couldn’t carry. As mentioned before I’ve been to this location multiple times and have been seen by multiple different managers and staff,and no one has ever mentioned me carrying my firearm,therefore leading me to believing,feeling,and knowing I was profiled and prejudged because I’m black . This needs to be fixed Fed Ex

I just went to get some copies. This lady right now az time 520pm customer service is horrible. The other guy with turquise shirt was nice to the people he was helping. A guy at the printer asked a question and she was answering very snappy like shes not having a good day. She was printing stuff for me and a lady behind me asked a question she yelled an answer. I thought she was yelling at me. Maybe you shouldnt be at work if your not happy with helping customers. I seen half of her name cause the jacket was covering it. Dreah is part of the name of what I seen.

I have used this location several times over the years, and I have always had great results. The employees are friendly, I am provided options, and my print/binding jobs are exactly what I request. Maybe I am just lucky, but I have never waited long for my orders to be completed.

Great Location, Great people working there, I have yet to have an issue, they always greet you with a smile and are eager to help. Great Location

The employees exhibit the appropriate amount of customer service very helpful very professional much appreciated

Most employees were unhelpful and rude. Never explain things clearly. The young lady with glasses (Jennifer?) in the printing section was helpful and nice enough though (visit 9/30/20). What most frustrating was when I had a question about my unexplained charge, they made me call the customer service which was ridiculously hard to reach a representative. I had to call multiple times to get to the right department...yet one of them just hung up on me. 😤 If this company does not do anything about this, obviously they dont care about their customers. So do yourself a favor and take your business somewhere else. Could never like Fedex.

Wow! What happened to being polite and being respectful to your customers!??Unbelievable this location is horrible never again!UPS from now on.

Friendly employees. New employee was very helpful.

Place has the worst customer service know only will they not try to retrieve your email to print as They will get you to use their computers which will cost even more to retrieve the email. If youre looking to spend money to print papers off this will be the place self service. 👎

The only reason that I gave this place a 4 star review is because of mike. He is extremely helpful, when my grandmother needed help printing some documents he was wonderful and very kind and informative. But today a women that i did not catch her name was very rude. She acted as if she was annoyed when we asked for help, she kept huffing and puffing, when my grandmother was asking her why the copy machine was printing on both sides. This women proceeded to argue and criticize my grandmother by saying youve been in here for that last three days, dont you know what your doing?!. I am appalled at the fact that she would say that to my grandmother let alone any type of customer! I was sooo upset that she thought she could treat someone like this. When my grandmother simply tried to ask her again and she WALKED AWAY from us and went back to her little computer and ignored us, so a young Hispanic lady walked over and helped us with the printer. Soo simple! She was kind and showed us how to make and print copies. That young lady and mike are the only reasons i come back.

Mike was AMAZING! He stayed after hours to get my project right and help me complete it with a deadline. He went the extra mile and you just dont see that anymore. I was impressed. Thank you Mike!

I had a document that I need copied and shrunk to fit into a picture frame. Tony was the employee who helped me make a copy and convert it to the correct size. He answered my questions and helped me pick the best options for my project.

I visited this location to print off important work-related documents. I ran into a snag and Lee was beyond helpful. He spent well over 15 minutes assisting me and was genuinely invested about my satisfaction. He was pleasant from start to finish and I would be happy to return because I overheard other customers getting the same stellar service from the other employees working alongside Lee. Thanks again!

There seemed to be a lot of confusion with the staff to complete various customer needs.

Our company office is just down the road from this Fedex location, and we have many print projects sent there. Every project weve sent over to them weve been so impressed by how the product turns out, not to mention how fast they are are getting it all done (most times within the same day!). Their customer service is awesome too. For example, I made a mistake in communicating how I wanted the material to be printed, but the team member assisting me waived the fee for the first batch since they didnt meet my expectations (even though it was my fault). Super impressed with this location and definitely will be using them for lots of future print projects!

Over Charged and worst customer service. Not only due they double charge you but they are rude.

I have been a fan of FedEx Kinkos for a long time, convenient and the costumer service has always been friendly and helpful.This place was very disappointing not only was the printing machines not working well, no one and I do mean no one offered to help and a bald guy whom work there did walk around me a few times to watch. This was not my first time printing, I have done this several times in many locations which is why, I am comfortable saying it was this location, that is the problem. I do not recommend this location to anyone. There is a great one on University in Tempe and another.Avondale and Chandler so as you can see I do use the services.

I always used FedEx print and go because it was cheap and convenient without having to buy my own printer. As time goes on it gets worse and worse. The last time I used it they switched their email system to where your device has to be connected to a wifi connection for their email to even receive the document your sending to them. I just used them again today and now they charge you $10 for every print from the self serve machine! I spent $.28 for 2 prints and they charged me $10. And all they have to say is that it falls off at midnight.. Im sorry but I doubt the average person using the self serve is printing 100+ pages. This is wrong and I will NEVER use fedex again. Id rather buy a printer...

I use this location about once every two weeks for printing. Ive only ever had a professional, positive experience. When something didnt print out correctly (an error on my end) they fixed it on the spot. Helped out a lot on a shipping order, too. Would highly recommend it!

Read the reviews before heading to this place & decided to give it a shot as the last bad review was over a year ago.I didnt have the same experience as most described - My associate who could have been the manager (very nice lady with short auburn hair) was fantastic to deal with. She took care of everything, save me a buck or two & was friendly & helpful. My bad review which would have been a single star were it not for the nice lady with the auburn hair came from the fact that a 3pm overnight delivery from AZ to NH cost me $48! While its been some time since Ive shipped an overnight package I remember FedEx leading the pack in both quality & price back in the day.This will absolutely be the LAST time I use FedEx for anything.

Great experience at this FedEx location, as I have never been to one before. Stopped in with my girlfriend to get some pictures printed for her friends upcoming bachelorette party. Daysi supported us in a very patient and professional matter which we both appreciated as neither my girlfriend nor myself had any idea what we were doing. Unfortunately, the customer prior to our order and immediately after were unpleasant and overly demanding but Daysi handled both situations with great composure.

Let me start by saying I’m very respectful and a kind person. I walked in trying to use the fax machine also I did notice the price not per sheet put the price $2.95 so I proceeded to pay them I asked the manager whom was a gentlemen he was so rude he said it is stated in black In white right there. I said excuse me he said it would be $2.95 per sheet so that would of been like $60.00 to fax I said dang that’s like highway robbery he told me to get out of his store in front of everyone very unprofessional so Unappropriate . I will never go back I hope they firer this employee he has no customer service skills what so ever. Especially to be a manager awful.

I got there as soon as it opened n the girl that helped was very rude n had no people skills!!

I went there today on my lunch around 12:30ish to ship two packages. After standing in line for a few minutes (two people were in front of me) one of the employees comes over (I believe her name was Michelle) asks another employee what about him? Or something to that effect while pointing at me. The other woman said that hes waiting in line. Then Michelle proceeded to acknowledge me there and then walked away. Thats pretty disrespectful and rude in my opinion. Total lack of customer service and professionalism. I give the two star rating because the other woman (after waiting in line) helped me and I was able to make it back to work.

Tom was an awesome help. Very professional. Definitely coming back!

Called to geth some info on peinting fat heads and Alice was so wonderful and a great help!!!

I don’t know who the lady was. But was not in FedEx uniform like normal was really rude would not give me my package with out my package number. I have never had this happen just needed my I’d. I have been coming to this location for over a years and have never had such an issue with it as today. I will never be coming back to this location. Worst customer service as ever today.

I dont usually rate low for anyone, but this place made me mad. I was there to use the copier. The store was pretty much empty 1 other person besides myself. I waited patiently since the clerk said hed be right with me. Im a patient person and wouldnt have minded waiting longer than I did. What really upset me is the another customer walked in and the clerk immediately went to assist her, while Im still waiting at the copier. Thats when I walked out. I would rate zero stars if I could, since I got zero service.

I visited for the first time today. Littlr connector by the print machine wasnt connecting well so I used computer, which worked fine. I wanted to give five star for Tracy, who was very friendly and quick to help me out!

They have always helped me out, when I needed it the most. If my computer is not working and I need to scan, or print documents when everyone else is closed.they are open. I love their customer service, and business hours.

Tracy is absolutely terrible, did not listen at all to how I wanted my image printed and the smirked and laugh in my face when I asked her to print it how I asked in the first place. Usually I have a great experience there but this was terrible. Im pretty sure Jay is the only one there that knows how to properly do his job.

I came in and was immediately greeted by Molly and she helped me through every step she is amazing an amazing helper and also patient she made my visit 5star

Tracy Freeman was absolutely obnoxious. She is worse than the worst at the DMV. I went in to inquire about a parcel that I had shipped from this location that is being held at the destination for improper paperwork. She refused to listen to anything I had to say and simply printed out a form for me to fill out and referred me to a Fedex 1800 number. In contrast the man that had originally shipped the parcel for me ( same location) was courteous and helpful even though something in the paperwork was either not correct or failed to accompany the parcel.

Recently remodeled. Staff has always been helpful. Larger location with signs and graphics made onsite. Later hours. Plenty of self serve computers and copies.

The location was easy to find and get in and out. The staff was very friendly, professional and helpful.

Tracy made my day and saved my weekend. She took all my boxes and didnt even charge me for extra tape. Amazing. Saved me 7 hours of re-boxing.

My wife went to this store.The customer associate Jay (middle aged man with glasses and a beard) that was working was abysmally unhelpful. My wife had a simple request:She wanted to print 14 color prints for use in a project for her school.Now, having reviewed the charges she incurred and comparing them to the charges they should have been, I have realized that we were charged double what we should have been.I hold Jay 100% at fault for this as he did not address or help her troubleshoot any of her needs to get the best possible value for the money spent.Instead of telling my wife that she could have user her cell phone to upload the photos she had to her google drive and then accessed photos from her google drive, he told her that she should just use one of fed ex/kinkos kiosk print PCs.My wife, heeding his professional advice did so and wracked up the a bill for $21.21.What we were ultimately charged came out to: $19.95 for what should have been $8.92 for 13 prints at $0.59 per plus AZ state tax.We also incurred an additional $1.26 charge because when I had asked Jay Does this copier currently have 24lb paper in it and can we print off of that drawer? he replied yes. We then printed a single sheet and it printed on standard printer paper.We then had to ask Jay for 24lb paper and without saying anything he loaded the printer with the proper paper and we had to print another sheet incurring an additional $0.59 cent charge bringing the total for 14 color prints to: $21.21We payed $21.21 for 14 color pages of 24lb paper and 1 page of color print on standard office paper that was printed in error after following Jays professional advice.There were several ways the associate could have assisted Us:1.) By being more helpful to customers2.) By being more knowledgeable about fed ex/kinkos service options3.) By even showing an inkling of regard towards his job duties and providing actual customer service.The overall feeling we got from Jay was that he simply didnt care about helping customers and that he ultimately hated his job.I will be avoiding this store at all costs, warning all friends and family in the area to avoid this store and posting this same complaint, in all its detail to Yelp, Google, and other online review sites.We feel swindled and overcharged and we will not be supporting the Fed Ex/Kinkos brand in the future.

They dont sell stamps the only reason I came here

Will never go here again I will drive back my old neighborhood to send my packages it would cost me less gas to do so then to return here

First rate c/s. Everyone, busy but accommodating, friendly.

Came in here and the first thing I asked was if they can scan and upload it for me . They said they cant i have to do it my self. Then when i go do it myself the computer has an issue and they have to shut it down and it ends up charging me 15 dollars to scan an upload a form. Then for the inconvenience they offer to do it for me. Like why the hell would u not do that in the first place.

The young man working there was helping me get my papers printed even tho its was about to close. He wanted to leave i could tell but he was patient and he did what i couldnt do, he helped me out very much!

This Fedex has always gave Top Notch service.

Thanks to Michelle who helped me with a quote over the phone quickly

This store is useless. Tom is very rude and unhelpful. Save time go elsewhere.

5 lbs to be shipped, via ground, cheapest rate they had, box size about 14 X 14 X 12 and they wanted $53+ --- I had no idea ground at FedEx would cost soooo much! - I didnt use them... The service rep was ok, however, the way he asked me if I wanted to declare any value made me feel as if i was doing something wrong! The other reviewer wasnt exaggerating much at all! They really need to think about how to ask that...

Although drinks and snacks are very limited, customer service is decent.

Great service. Quick and friendly location.

Im disappointed in fedex, longly waiting for a package that they didnt drop off at my house they left a note instead. So had them hold it at a store and told me they would call when it got there. Never got a phone call.

Needed a document printed, was in and out in 5 minutes. Thanks Victoria!

Speedy service with a smile! This is the best location in Mesa.

I believe the employees at this location either do not know how to properly do their jobs, or willingly choose to not do their jobs properly - I dont know which is worse. Save yourself wasted time and frustration and go to a different location

Tracy was exceptional. Thank you for the quick professional help and customer service

I often have packages shipped to this location. The guy behind the counter is super creepy and disrespectful. The staff is not helpful at all. I stopped in today to have some documents bound. They bound them unevenly and they charged me double what I usually get charged at other Kinkos locations.

I usually have a decent experience when I go inside. I just called, and Trent was not pleasant.

The crew that currently works here is very helpful..I was treated very well and I will do more business at this location! !!

Pleasant and happy employees....excellent service.

I was able to accomplish what I needed, but I had to do it by myself. Do not expect help while at this location.

Tried to charge me 4$ to ship a box that was already paid, and packed ready to go. The guy was a weasel looked mad that he was almost 50 and a employee at kinkos/fedex

Horrible service, I went to do service for shipping, they told me do it by yourself at that computer. So why they get paid employe and I dont w waist my time and they dont care they dont help you or show you how to do it.

Not bad..got what i needed fast

Self service very convenient.

Very Disrespectful employees! They dont focus on there customers.

Find another one. The gentleman last night was rude and couldnt help me ship my box. He was complaining the entire time about being the only one there since 4pm.

So Happy FedEx was open on a Sunday.

Today really bad experience with the lady in charge. She said she doesnt have time to be helping us with her copy machine. After we have waiting for her assistence for more the 10 minute. And the end she said the copy machine doesnt do copies for both sides.

Just like any other fedex office

Some of the dumbest policies Ive ever heard. They really only care about money. Do not give them your money.

Fax Prices are bit high compared to other office stores.

Very poor customer service, didnt help at all.

Guy was being unhelpful and didnt care

This place is Awesome!!!

The wait to be helped is always insanely long.