April, Beverly and Elizabeth were great to deal with. I had to make some changes to my account 2 weeks in and the staff was eager to help make the necessary changes. The facility is clean and very organized. They helped with the app and were knowledgeable of all their products! I have already referred a friend to them.

Fantastic office staff! Friendly and efficient. We had numerous questions and Beverly was extremely helpful in answering them as well as making great suggestions. She and Elizabeth are a great team.Unit was clean and ready to move in. Highly recommend!

Gray Storage Unit Place very clean very secure gates open in and out highly recommend!

Very accommodating especially during a trying time. Friendly faces were the best

Had an extremely great experience. Very smooth online easy platform to work with. Customer service helped me very well. Very nice personalities. Highly recommend as a storage unit service.

Store always feels safe, clean, and staff friendly. Building needs a little tlc inside nothing too serious; theres some water damage in a few of the ceiling tiles. Other than that its been a good experience with this company.

Stopped in today for a parking spot for my boat. Was very pleased to have such great customer service from both April and Beverly! Such a lost art and glad to see it still exists, thank you for your help!!

Rented a space for a year and worked with Beverly. She was amazing! Great facilities!

April and Beverly were extremely helpful during our move in to your facility. Very pleasant and professional to interact with. A lot of businesses are falling short on customer service these days, but not these two gals .

Was caught a little off guard when CubeSmart had purchased NBR drive storage where I had been storing my RV for a while. But I am very satisfied with the clean updates that have been made and the entire staff in the office has been wonderful in addressing any questions or concerns I have had. Would highly recommend for any storage needs.

Unit was in good shape, friendly and helpful staff

Never had any issues. Storage space are a decent size.

Front desk representative, Beverly, was smiling, friendly and welcoming. She impressed me remembering my name as I walked in the front door. Customer service as it should be. As we walked through to the back of the complex it was clean with no smell.

Excellent customer service, a first class operation.

Very nice management, smooth price getting our unit rented. Knowledgeable and answered all my questions.

The best storage place on the Island. Well maintained and secure. Great for temporary or long term storage.

Very easy online setup. Every thing is perfect.

Ease of start of service, convenience. Local staff

Ease of sign up and cleanliness of the site

Great service and extremely friendly 😁😁😁would highly recommend 🙂🙃🙂🙂🙂🙂

Clean space with very sweet staff.

Rented two large units on short notice and it went great. The staff were very helpful and made it all go smooth. Highly recommended.

Fine for short term, long term clients beware. Price increases every 6mo.

OUTSIDE THE STORAGE IS KEPT UP & THE WORKERS THERE ARE NICE. BUT ITS WHAT THEY DONT TELL YOU.. THEY CHARGE ADMINSTRATION FEES RIGHT AT THE BEGINNING. THE PRICES ARE REALLY HIGH & IF YOU DONT HAVE APARTMENT OR HOUSE INSURANCE, THEN THEY CHARGE YOU INSURANCE AND ITS MANDATORY. HONESTLY ITS CHEAPER TO TO GET APARTMENT OR HOUSE INSURANCE THEN IT IS TO GET THEIR INSURANCE. PLUS THEY CAN GO UP ON THE STORAGE ANYTIME THEY WANT, THEY WENT UP ON MINE IN 6 MONTHS WITH A BIG HIKE. ALSO IF YOU DONT HAVE YOUR STUFF OUT EXACTLY THE DAY YOUR NEXT BILL IS TO BE PAID THEN THEY CHARGE YOU A FULL MONTH. THEY DONT CARE IF PEOPLE ARE STRUGGLING, ITS ALL ABOUT THE MONEY🤑

Beverly was extremely professional and helpful

Great service. April was excellent in resolving my issue.

Very nice Staff. Lots of training going on but overall, easy space rental. They should mention about the $24 Admin initial fee and the $1 monthly admin fee in advance. I always feel as though those type fees makes me believe that the business is trying to hide something. How about just raising the price of the unit just a bit to cover those fees if you really need them, which I dont believe that you do. Then I would feel as though you are being more sincere.

April she is such a service oriented and friendly person. You need to have more people like her

April and the staff were always helpful and communicated with me. Was a very pleasant experience and the facility was great! Clean and secure.

Cub storage is a wonderful place to rent from they have been trying to work with me with my storage unit I was homeless with my son and we where living in my Jeep and now I have a home but I cant pay for my storage unit and they are trying so hard to keep my storage as long as they can

Very good ...fast !

Clean. Bright. Never a bug problem. Great office personnel.

Pam was very friendly and took care of us quickly. Simple process and units are clean and kept up very well. Thanks!

Jennifer Z. showed me around this facility. I was so impressed!! She was so professional & helpful. The facility is clean & accessible.

April in the office went above and beyond (called her district manager)to see if there was anything that could be done to assist me with my concern of being charged a full month when I was only 2 days late and really needed that cash for other things during the Covid19 crisis. I am very thankful to her!

April goes out of her way to keep customers happy.She has wonderful Customer Service Skills. Ive been a Customer for about 3 years in Merritt Island and a Happy one at that!

Clean secure facility in a convenient, central location with very good customer service. We have had the same unit in a climate control section for about 5+ years now. The only thing I’d say I don’t like is the temperature in that building. It feels rather warm to be considered a climate controlled building. While I haven’t actually taken a temperature reading, it consistently feels like it’s around 80 degrees, which to me is too warm, especially if you’re moving boxes or furniture around.

Girlfriend rents here now we have been storing on and off here for a few years. Always nice people! Very impressed with the service. Its only storage, but they take great care of us everytime we come. 5 stars for this place!

Friendly staff easy to use very clean

ABSOLUTELY the fastest, easiest experience Ive ever had renting a storage space, and Ive done this at least 50 times.

Cameras all over, big gate and good hours to get in. Easy to miss when driving by its next to chase bank. Manager was personable and attentive

Thank you, Jennifer, the Merritt Island manager. She is very helpful, professional and always there to advise you on the best options for storage. The unit was clean and access was easy. I am very pleased.

Clean facility; easy to navigate the grounds, friendly and professional staff. Be prepared to pay extra when you arrive, as insurance coverage is required, which is extra money for them. Other local storage companies dont charge insurance. Other issue, some units qualify for 50% off first month, others qualify for one month free, still others, dont qualify. It all depends on unit availability when you arrive. Know before you go.

Its a good storage place very nice ☺️

Great service, very friendly, and extremely clean facilities

Fantastic facility, very professional staff very knowledgeable and instructional to the Disability and wonderful hospitality.Best regards,Omar

Was with them for a long time almost 4 years and then they just doubled my units price no warning or anything highly disappointedTo answer to your reply I understand that the rates may fluctuate but doubling the rate when Im really only supposed to be paying for a $79 unit and Im paying almost 130 after all your fees and its fine I found a better unit in a different place for even cheaper I pay 60 a month now for a bigger unit

Top notch employees. The whole process was super quick and efficient!

Manager was fabulous. Place was clean and accessible. Storage unit had large door making all areas of unit easy to access. Recommend it highly.

I have been a CubeSmart customer for a few months now. The property manager Mark Horn has been a tremendous help in all aspects. He knows the facility inside and out. I wasnt sure what size unit to get when I first came to the facility. He helped me decide which one would be the best for me not based on price but based on my needs. Mark went out of his way to help me move my stuff into my unit. The facility is one of the best in the area. I have looked at others and none of them are as clean and well kept as CubeSmart. I have referred friends and i will continue to do so. Mark was very professional and friendly and helped me get exactly what i needed to move into my unit.So Thank you Mark Horn and CubeSmart for providing a professional, safe, clean and friendly atmosphere for me.

I am not an employee of CubeSmart, nor am I friend or a relative. I am a customer since March of 2013. I give this storage facility the highest praise possible, for cleanliness, security and efficiency. I attribute the outstanding service and efficiency of this store to the General Manager, Mr. Brandt Jones. He is a gentleman, very friendly and really knows the storage business. I never worry about my property stored at CubeSmart, especially with Mr. Jones at the helm. I would invite anyone who is looking for a storage facility to stop by and speak to Mr. Jones, and you will quickly find that CubeSmart is not only the best choice, its the only choice for the protection of your property. Thank you so much, Mr. Jones

Excellent customer service - April is wonderful - patient, kind and caring. I recently lost my husband and need to store items while selling my house. April guided me through the process with caring, concern and compassion. The facility is clean, AC climate appropriate and extremely well maintained.

This was a very nice and clean self storage facility. They offered both climate controlled and standard storage units.

Customer service could not be any better! Awesome crew..friendly, knowledgeable and extremely helpful! Clean and well maintained facility...close to my home...all is GREAT! :)

Rates go up constantly!

These guys are great. Helped me in numerous ways and it is a pleasure having CubeSmart as my storage facility. I feel my belongings are safe and secure, while I travel. Thanks again guys!

Friendly staff. Always polite and helpful

Easy access, nice employees

They were friendly

The staff have been very accommodating! My schedule to move furniture across country was challenging, however the Cube Smart staff worked out the challenges I had to make my schedule work. Highly recommended!!!

Clean safe place. Friendly manager. No issues with bugs ..had a problem in cape canaveral and came down here. Wish I found them earlier. Thanks cube smart

April Daise was great at explaining the program and showing how to get into my unit. I have to say they both were really nice. And when i am done using this unit and I need one again I will be going right back to them.

The place is clean and well organized. Very user friendly . Excellent customer service

Nice facility, clean, well managed, secure but expensive.

Very well maintained facilities, both outside the storage areas and inside. Reasonable pricing and superb customer service. Kudos!

We transferred from a smaller to a larger cube; the office work went quickly and were quite happy to have more space to store our things.

Mitchell is a great guy! Helped me & my customers out and made life just that more simple! Im a truck driver that was moving some customers

Just rented a 10X10 space and found the location to be clean and well maintained. Prices are higher than others but the security is excellent.

If I could give NO STARS I would. So i was a month late and was given a 205$ LEAN FEE. When I was told that would only happen after two months. I paid my balance of 319$ on a Sunday 4/7/19, and the manager had me sign my vacancy documents for the 4/10/19 on that same day. I have a copy. And because I left the lock on by accident, WITH THE COMBO CODE ON THE LOCK, I get a call on 4/12/19 from the manager saying I owe a balance for leaving the lock on the unit, because I didnt let them know I vacated??? SHE HAD ME SIGN MY PAPERS TO VACATE THE PREVIOUS SUNDAY so my next month wouldnt start on the 11th. So instead of calling me on the 10th or the 11th to get the lock off or tell her she had my permission to remove it ON A RECORDED LINE, she calls me on the 12th trying to tell me I owe a small balance because I left it on and I have to pay that balance. YET SHE ALSO SAID THE EARLIER SUNDAY I WOULD BE IN VIOLATION IF A LOCK WAS NOT ON MY UNIT. Yet she tells me we always call on the 3rd day late... Yet its the day after... When I asked why she didnt call me sooner, she stuttered and tried to say that she wasnt obligated to call me? I told her I already signed my papers for release and I had a copy and she said that I didnt and that Even of you did, it doesnt matter. Her exact words, hinting that YES I DID, BUT MONEY IS WHAT WE WANT...Unbelievable. DO NOT RENT A UNIT HERE ITS A CORPORATE COMPANY NICKLE AND DIMING PEOPLE. And to think I got warned by a friend who leased, before I took the unit and didnt listen. HE ALSO has a 1 star review on here, because they never gave him the promotional free month they promised him when he started leasing. And then they raised his unit 100$ more. So steer clear. Save your money. Theres a better and cheaper and cleaner storage place off of Plumosa. His review is right below BRYCE HUMPHREY

Im writing to express my appreciation for Mike C. Horn. Ive had a storage unit there for many years and since he has been there I have felt much safer keeping my stuff there. Whenever Im there I always seem to run into him and he always is a genuinely a nice guy. Any issues Ive had hes immediately addressed. Also the storage facility seems to be a nicer cleaner place since he (Mike), has been there. I appreciate what your facility had to offer and the high quality staff you have with Mark and Braynt.Thank you,Arthur Girardin.

I dont know why storage places get away with being so shady. You reserve a unit online and it gives you a price but by the time you have your unit the price has had other stuff tacked on to it.This place is overpriced. They forced me to purchase overpriced insurance after I tried resisting multiple times. The lady at the counter tried to tell me the monthly price i had was a promotional off and would only last so many months. She couldnt tell me how many month my no they price would last but she could certainly force extra not needed insurance only me

Very Friendly and helpful staff. Clean and well kept facility with easy access and hours of availability.

Cool staff especially April awesome ways helpful but there prices suck

The won’t answer the phone

No longer live and the area and have no way to make an online payment. They will not accept payment unless in full and wasted 2 hours driving earlier this month to make a partial October 24th payment. I show up today, November 25th to pay my current payment and my 30 day late payment in full, but to my demise they already assessed a over a $100 lien fee and just cut the lock off just briefly before i arrived. And now even though i have my rent fees in full, I am denied yet again to my storage unless I pay over $100 for a lien fee for my payment being 30 days late. BEWARE late fees are one thing, these guys will sell your stuff on day 32.

Very clean storage office, and unit. The manager April was friendly, professional and extremely helpful!

Got to watch them they want to sell you more insurance

Anise, one of the ladies up front has horrible customer service-made me feel totally unwelcome. Twice have come late after working all day and found the door locks broken so I couldnt get into the building.

A very clean place! The general manager April is outstanding, she helped me find a safe place for my nanas things! April was very knowledgable and patient with me. I did shop around after, but all the other places were pretty dirty and the staff was rude. Especially public storage! This place is expensive...but its the best place in Merritt Island to store with! You get what you pay for. I never write reviews but April is by far the nicest storage professional in Brevard. Thank you April!

Very helpful and professional in getting a new storage unit!

Always helpful always clean....A+

Good location friendly staff

Cubesmart has a really great, accommodating, and knowledgable staff. It was very easy to get our storage unit. Only reason that I didnt give 5 stars is because there were a few hidden fees that didnt come up until we showed up needing a unit. One fee was the insurance policy that you have to have on your unit. Most home owners and renters insurances cover this but in order to not have to pay for it Cubesmart needs the Declarations page. Was unaware of this until I got there so had to pay for at least a month of insurance which still wasnt to bad only like $15. The other fee that I didnt realize is that you need to bring your own lock. Again not a big expense just would have been nice to know.

My wife spent only $23,000 to store $1,000 worth of collectables for five years . I sure wish someone would bye them so I could get them off my porch .

I have been at cube smart for almost 2 months now and I’m not very happy . I had a 10x20 unit and we had rats get in our stuff do to another unit storing food, I had to toss my bed mattress 800$ pillows 100$ shoes 200$ towels and clothes $$$$ and everything was boxed taped and wrapped in plastic . I was paying 200$ for the 10x20 now I moved to a 10x10 unit to get away from the rat problem and have lost 1/2 my stuff now to pay 180$ . I am not happy with cube smart at all .

Clean, well lit and affordable.

April is just fantastic!

Disappointed in the cost way too expensive

Very helpful

Cheap

Very courteous service.Facility is always clean