Nice, clean and well stocked. I took my nephew there and he found just what he needed. We were helped by a terrific young lady named Jimmy and she was a great help. I really appreciate Jimmy and West Marine for all the help getting my nephew dialed in on his fishing adventures.Take care and Happy Fishing,Rick W

West Marine is awesome, they have everything in stock and for great prices. As long you like to order online, have 3-4 weeks time for delivery and have a company account. But 1 out of 10 employees is highly qualified, they are all super friendly, they just always go to a computer to look marine knowledge up. You will find the 1 easily, its the one surrounded by half the shop, having 7 Nicorette patches on the arm, being on the phone handling all the phone orders and returns at the same time as explaining the fuel consumption of an outboard to a clueless boater.

I gave them 4 because of on line shopping. Nice store, mostly for fishing, etc. Size limits the ability to stock most of what one may need.

Tommy at West Marine in Merritt Island was great tonight. Very helpful and kind. #tommyneedsaraise

They are great with customer service. Tommy the manager goes the mile

Ive been to this location many times. I usually look up the item Im looking for on their website prior to driving 30 miles for the purchase. There have been several times when they did not actually have the item in stock like their website says. The sales man said, I can place an order for the item your looking for. Really, I can order a it myself! I drove to their store because the website said they were in stock. Im not actually sure why I bother shopping at West Mariner any more.

Stopped in and was helped by Micheal, he was great and helped us find everything we needed!

Didnt have what i needed but they were very helpful. I love this store

Love this place. Always a one stop shop. Yes a little high on prices but always worth it. Remember the saying,You get what you pay for. Never had a bad experience nor a bad item purchased here. The employees are awesome and very helpful

Good place for lots of marine stuff

They dont know what a main sheet is but they do sell rope.

Awesome service and products.. tommy is a1

I love West Marine because they are two blocks away from my house, carry great offshore tackle and will match competitors prices. I saved $50 on my live well pump today right after catching these fish

Nice people helpful as can be. A really good selection and super clean

Great experience Steve was super helpful with helping me find all the parts and accessories I needed highly recommended

Did not have any of the items I needed none the less the gentleman that works their tried very hard to help me find what I needed or something that would be a helpful replacement idea. As usual very clean, neat and tidy. Would recommend to family and friends. Although would call ahead next time instead of driving all this way. My mistake not theirs

Nice place they give me the wrong part

Great customer service...

Great store, great Manager! If you need anything hard to find, Tommy, in Merritt Island is the man to see!

Very friendly and helpful staff

Staff was very friendly and even recommended a different shop when a part was out of stock so I would not need to wait for shipping. I will be returning for any boating needs I have. Thank you West Marine

Steve was seriously AWESOME! We learned so much when we were there. Thank you guys for always taking time with your customers regardless of how much or little they spend. They seem to really take there time rather youre spending $25 or $525.Thank you guys so much!

Very helpful staff

They have everything that a boater could need, and if they dont theyre more than happy to order it for you! Friendly, helpful folks!!!

Great food and fun for the whole family, been coming here for many years, and many years to come!

Friendly staff, stock almost everything, prices somewhat high but for convenience I cannot complain!!

The team at this store is always very helpful. With the pandemic going on they are not stocked as well as normal, but our entire industry (I work in this industry as well) is really feeling the pinch of overseas supply line issues from Europe as well as the Far East. Stopped in today for replacement boat shoes and aas lucky enough to find a pair my size that I liked.

Didnt have what I wanted But searched other stores and located and held what I wanted until I got there

Service and products were excellent.

Great products & employees, very helpful

Helpful, but low stock

Great help,fast service!

Their LOVE for animals is amazing.

Great service

Very helpful and friendly staff.

We came in to replace 2 defective fuel Jerry cans, and even though direct replacements were unavailable, they found some that were close, and warranty replaced them with no problem.

Always very helpful staff.

Went to the store to buy a GPS/Fish finder and was totally ignored.There was only a couple of people on the store, but oh well! I went to Academy and found the same GPS/Fishfinder I was looking for at a lower price anyways.

😁

Had what I needed, right away at a accessible location. Thanks.

Called to see if they can order me a part. I was tolled there are to many people here they would call me back. Gave the man my number. There must still be a lot of people in the store. IM still wanting my phone call if the man ever took my number.

Great service. Stock is a little low due to Covid but still had what I needed.

My first time here was during the hurricane Dorian chaos. The staff was very friendly & helpful! They had just what I was looking for & I got to avoid the Walmart stampede. Ill definitely be coming here again!

I think this is a great place to shop for anything that goes on or in the water. The staff was super friendly and very helpful took a major explaining what it was I was looking for but once they understood it took them only a minute to get what I needed for me. Would definitely recommend list or anybody with boating or kayaking needs.

I drove all the way from grant, FL to get a specific gas cap only they had, called twice to ensure they would be there and they said twice well be here until 6pm. GOT THERE AT 5:50pm and THEY WERE CLOSED, we specially called to make sure they were NOT closing early. Bad business you just dont do that!! Had they said yes well be leaving I would have gladly not drove so far.

Good prices excellent service Tommy the manager is the man very helpful

Really bad experience and terrible customer service!! Ordered a dinghy and was told by transport company they didn’t want to drive to our house so we had to meet them. Crazy as we get large delivery trucks all the time in our area. Called West Marine and got transferred to Bob the supervisor who was literally NO help. In fact it took forever for him just to remember the facts. He offered no solutions and seemed lost on what to do. We suggested they are ultimately responsible for delivery so they should be resolving with AAA Cooper transport. Needless to say Bob couldn’t help us. Time to cancel this and all future orders. ALSO my next review is a 1* for AAA Cooper and yet another 1* for West Marine because they elect to use a 3rd rate Transport company. Buyers beware!!!

Had exactly what I was looking for. Fantastic staff.

Great place very knowledgeable staff

Good stuff

Cool

Oooo awesome

I started shopping at this location when the manager from the New Haven store moved here. Tommy is a great guy and his staff is always super nice. They will do anything possible to help you get what you need as fast as you can get it.

Very high prices. Im new to boating and looked forward to shopping here. Out of 3 people working not one person ever said a word. Store wasnt busy. Someone may consider some customer service training.

Great service I wish all retailers could be this helpful.

Helpful staff small store, low in stock

Good customer service and knowledge personnel. Price gouging at its finest though since they know they have the boat market in the area.

Friendly and overpriced, but when you need a boating supply in a pinch, West Marine is always there at a moments notice. Id give them a better review, but the internet has made shopping for marine goods a much better experience at a better price. Well equipped and helpful staff, make for a good experience at the Merritt Island West Marine store.

Nice staff at this location. I did hear a rumor that WM is considering discontinuing price match. If that happens, I will not shop there anymore.

Pretty sad their inventory was slack. Looking for fiberglass products and found minimal.

Great Staff. This is my go to store for all of my boating supplies. Needed help with selecting the correct bottom paint and prep supplies. The team at the store pointed me in the right direction.

I am a newer employee of this store. I can tell you that we price match everything from other competitors and even from the internet. The only sight we dont price match is eBay. If we find that an item is at another west marine store, we will get it for you. Each employee is always learning right along with the customer. We all have our own specialty. We hope to see you real soon!

My experience was amazing good customer service from Alaina and Aleigha.

Customer service there is absolutely horrible. The Employees know Nothing about boats, not even the smallest things. You ask them where to find anodes their lost, they have no clue what your talking about. Then when you do find them over by paint and fiberglass Not by the Motor part area. They dont even have the correct Anodes!! Very limited Supply, VERY limited knowledge.And you have to love the $2-$3 (if your Lucky!!)dollar mark up on there prices compared to other stores in the area.

Lots of marine items. Friendly employees.

My husband and I really liked this store. It was well stocked with all the boating supplies we needed and they were very reasonably priced.We will be back again when we need more boating supplies.

Awesome stock!!!

Lovely staff, but they dont cater much for larger sailing boats so they didnt have what I wanted. Great selection of fishing tackle.

Friendly and helpful staff.

Excellent service

Great store William one of the Managers was awesome helping us out. Store was clean and selection was good.

Older West Marine, limited reel selection. Soft baits are old, inventory needs refreshed.

Great. I found the parts I needed and then some. Customer Service was top notch

Tommy and the staff always go the extra mile and that always stands out when shopping

A little over priced on everything. Out of stock on essentials.

Needed a battery for my boat. Helpful clerk came to help me right away. Asked her if she knew anything aboutbatteries. She said no, but would getthe manager. I saw her head in his direction. Waited five minutes after I decided to see how long he would take.Passed clerk on way out and she asked it manager was helpful. “He never showed up”. Bought a marine battery at AutoZone.

Employee Charlie was a great source of information I needed for my boating needs.

Great people great service

People were very helpful

Had what I needed.

Awesome staff and very friendly shopping experience no pressure at all either. Very knowledgeable about the products.

Has just what I needed.

Nice supporting crew. Very helpful

Well laid out store with friendly staff

I had to edit my review since now they have at least two knowledgeable employees to provide answers and products for what your looking for.

Fast efficient service great sales price

They got the good stuff. I was pleased with the service. Will be going back.

Always nice, if they dont know the answer they will find out

Most every time I go here Im reminded why I typically buy my boating gear online. Smirking know-it-all employees and high prices.

Wide offerings, helpful staff, good sales

Very helpful but a little pricey

Very helpful..Was able to see different products available for my sailboat.

Lots of shiny things every man wants but cant afford

3 people working on sunday bought the same lanyard that is 19.95 at West marine at walmart for 8.96. Ridiculous. Same brand and model

This is a small store with very limited inventory.

Very helpful and friendly staff.

Great items to choose from. Excellent service every time!

Very helpful staff. Went to great lengths to find me the floor model VHF as it was the last one in store

Black Friday was great.

Pricey - knowedge of the sales people at this store is good.